Flight kilometres travelled by employees on duty25,000,00020,000,00015,000,00010,000,0005,000,00005.5%18,784,19617,799,419-14.6%22,268,16819,019,52322.3%-11.2%9,892,0478,085,36016.8%-12.6%4,972,011 4,417,5171,373,364 1,604,4491,856,318 1,622,028ITALY AUSTRIA FRANCE GERMANY SPAIN SWITZERLAND2011 <strong>2012</strong>TOTAL 56,354,640 55,339,760 CHANGE <strong>2012</strong>/2011 -1.8%Train kilometres travelled by employees on duty-1.3%12,000,000 11,638,999 11,483,822-1.6%10,000,0008,000,0006,000,0004,000,0002,000,0000132,8040,4%133,333-9%7,322,5386,664,7429,021,592 8,877,0422011 <strong>2012</strong>3.3%TOTAL 30,790,362 29,782,495 CHANGE <strong>2012</strong>/2011 -3.3%-7.1%1,344,4291,388,555 1,330,000 1,235,000ITALY AUSTRIA FRANCE GERMANY SPAIN SWITZERLANDIn all countries, each company policy promotes the use of the train as the preferred means of travel, even though the choice among thedifferent methods of transport for work-related journeys are linked to the distances between the Group’s sites in the country, as well asthe quality of the existing rail and air connections. The significant decrease in air travel seen in France, Germany and Spain is specificallydue to new, more restrictive policies, which require greater use of the train and videoconferencing systems.As regards flight kilometres travelled, there was a sharp increase in Austria, linked to trips taken to participate in numerous internationalprojects under way, and in Switzerland, attributable to more frequent trips by employees of BSI, especially to Asian countries.In all countries there are incentives for video andtelephone conference systems, which enable travel byGroup employees to be reduced and, at the same time,provide a visual connection. In <strong>2012</strong>, the number ofvideoconference calls totalled 32,694, an increase of27.7% compared to 2011. Videoconference calls can alsobe made from individual workstations in France, Germanyand, for a few months now, also in Italy.In the last few years, <strong>Generali</strong> has also been working onincreasingly eco-sustainable home-work mobility, promotingthe use of bicycles (in Italy and Austria) or covering part ofthe costs of annual tickets for public transport (in Franceand for BSI in Switzerland).In Austria, France and Switzerland, tele-expertise systemsfor claims remain in place, which limit the number of carjourneys by assessors.In several countries, telecommuting has also been possible forseveral years now: in Austria, Germany and Switzerland, someGroup employees have the opportunity of working from home,reducing both home-work journeys, and trips to customers,with a consequent reduction in greenhouse gas emissions.134 | Assicurazioni <strong>Generali</strong> - <strong>Sustainability</strong> <strong>Report</strong> <strong>2012</strong>
Initiatives for improving mobility in <strong>2012</strong>CountryItalyType of initiativeProvision of a shuttle service connecting the offices with train stations or airports.Creation of a workforce management application, which employees can use tooffer/take lifts from colleagues who make the same journey.Opening of a specific email address and logo for the Mobility Manager. This is used toannounce initiatives and receive requests and reports of any malfunctions.Execution of a survey on home-work journeys on the Group’s workforce in Italy.By analysing the results, actions can be identified to create sustainable mobilitysolutions, customised to specific cities, offices and companies.Implementation of the Microsoft Lync system for 1,000 employees of the Italiancompanies. This system can be used for videoconferences and video calls fromemployees’ workstations, with a savings of over 30,000 trips per year.AustriaFranceGermanyAll journeys by air must be authorised by the Top Management, and all journeys bytrain are environmentally friendly because most of the energy used by the Austrianrailway network comes from hydroelectric power.Use of an electric car for transporting packages and post between the three buildingslocated in Saint-Denis. A hybrid car has also been purchased for a member of thecompany’s Top Management.Conclusion of an agreement with Deutsche Bahn (the German national railwaycompany) whereby all journeys made by train by employees on duty are carbonneutral, meaning the emissions are offset through eco-sustainable initiatives.CLIMATE CHANGE RISKSAND OPPORTUNITIESThe <strong>Generali</strong> Group views climate change as a source of risk,on one hand, and opportunity, on the other, for the runningand development of its business. From this viewpoint, itanalyses the possible consequences of climate change inthe short, medium and long term, to identify the risks forwhich suitable mitigation measures must be adopted, andthe opportunities to develop business and improve efficiency.The Group constantly monitors the evolution of climatechange risks, also using special stochastic models forsimulating natural phenomena to verify the adequacy of boththe mitigation products and the risk management tools. TheGroup is also committed to investing in research and studieson these issues. Specifically, for four years, <strong>Generali</strong> Francehas funded a university teaching position for the study ofclimate change.Given the recent evolution of the climate and that forecastfor the future, the following three categories of risks linkedto climate change have been identified:1. Risks relating to changes in climate factors - Themain area of increased risk which can already be seen isthe greater frequency and scope of catastrophic eventscaused by storms and flooding, which has increased thecost of claims and reinsurance, both in the life and nonlifelines of business, and a resulting significant increasein premiums, with possible future repercussions in termsof difficulty for customers to access insurance, as wellas insurability. The increase in average temperatures hasalso been identified as a possible cause of the increasein catastrophic events in relation to the risks of death/morbidity, with consequences in terms of the cost ofclaims, premiums and insurability, in the life and healthlines of business.2. Risks linked to changes in regulations and/orstandards - Over the long-term, this entire area isconsidered to be a source of potential strategic risk,which may involve both the business model and revenueflows. Over the next few years, it can be assumed thatchanges in local and national laws concerning energyefficiency in buildings may result in part of the Group’sproperty assets becoming obsolete, with consequencesin terms of a reduction in the demand for leases by thetop-end market segment (which is the main target of theCompany) and/or outlays related to the introduction of apossible carbon tax. Similarly, new local or national lawsrelating to greenhouse gas emissions of vehicles couldresult in a decrease in the operating fleet and, as a result,in the demand for car insurance. Lastly, the increase inthe frequency of catastrophe claims due to natural eventscould lead to the introduction of certain types of mandatoryinsurance, with an increase in the Company’s exposure, tobe assessed primarily in terms of concentration of risk, aswell as frequency.3. Other risks linked to climate changes - In thenext few years, growing awareness of issues relatedto climate change is expected to influence consumerbehaviour, resulting in an increase in demand for ecoefficientbuildings and eco-sustainable transportation.Lastly, reputation risk is identified in relation to delays bythe Group in adopting measures to limit the effects ofclimate change or to effectively respond to widespreadconcerns of the public.ENVIRONMENT AND CLIMATE CHANGE | 135
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Sustainability Report 2012A complet
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Chairman and Group CEOletter to the
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sustainability context and complete
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FRANCEE-Cie Vie S.A.Europ Assistanc
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at a glanceEMPLOYEESEmployee polici
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at a glanceFINANCIALCOMMUNITYIn a y
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at a glanceSUPPLIERSThe Generali Gr
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at a glanceENVIRONMENT ANDCLIMATE C
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IndexTHE GROUP 24Mission, vision, v
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thE group79,454employees69.6billion
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MISSION, VISION, VALUES AND COMPETE
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CORPORATE BODIESBoard ofStatutoryAu
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EngagementDuring the hearing before
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The Code includes the introduction
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In Italy, the Group Anti-money Laun
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In order to make innovation an inte
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The Generali Group is committed to
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ADHESION TO EXTERNALVOLUNTARY INITI
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STAKEHOLDERsPrague - Czech Republic
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Human resources arethe Group’s fu
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mobility, coaching programmes and p
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Reliability. In addition, the sloga
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In Italy and France, when returning
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normally have the option, often gua
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HEALTH AND SAFETY IN THEWORKPLACETh
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Emirates, the Philippines, Guatemal
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SIZE AND CHARACTERISTICS OF THE WOR
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On average, a third (33.4%) of posi
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Workforce by age bracket2011 2012 2
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Labour disputesNumber and value of
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To foster greater staff involvement
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Committedto innovation anddiversifi
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SIZE AND CHARACTERISTICS OFTHE SALE
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DIRECT CHANNELS, with no intermedia
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Satisfaction surveys on services pr
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Along with thecommitment to strengt
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FINANCIAL AND SUSTAINABILITY PERFOR
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RatingRating agencyRating*A.M.BestA
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- Page 124 and 125: In order to pursue the abovemention
- Page 126 and 127: DIRECT ENVIRONMENTAL IMPACTThe data
- Page 128 and 129: Electricity quota from renewable so
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- Page 132 and 133: WaterWater consumption (m 3 )-0.4%3
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- Page 145 and 146: CONTENTINDEXParis - France
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