Sustainability Report 2012 - Generali Versicherung AG

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SIZE AND CHARACTERISTICSOF SUPPLIERSNumber of suppliersCountryNumberOf whichEurop Assistance2011 2012 2011 2012Italy 21,904 22,480 7,706 7,715Austria 3,204 3,287 2,884 2,963Czech Republic 4,510 4,554France 6,964 6,793 5,000 5,000Germany 121,815 109,388 106,111 97,153Spain 20,002 20,720 19,603 20,333Switzerland 4,396 4,304 1,464 1,464TOTAL 182,795 171,526 142,768 134,628In the countries within the Sustainability Report scope, theGenerali Group conducted business with 171,526 suppliers,showing a decrease of 6.2% on the previous year. This drop isattributable to both the improvement in the supplier databasesystems, which resulted in the elimination of duplications, anda greater use of suppliers capable of providing various types ofproducts and/or services.The presence of certain companies of the Europ Assistancegroup, whose suppliers accounted for 78.5% of the total, isat the root of the high number of suppliers. This derives fromthe specific activity undertaken, which envisages the provisionof various types of services and the consequent availability ofsuppliers (car hire companies, roadside assistance providers,plumbers, smiths, electricians, carpenters, clinics, hospitals,diagnostic centres, analysis laboratories, ambulances, doctors,nurses, physiotherapists, etc.) throughout the country.It is partly for this reason that most Group suppliers offer servicesconnected with Group business, while a much smaller numberof suppliers provide various services in support of companybusinesses (cleaning, maintenance, transport, etc.) and thesupply of goods.Procurement expensesCountryExpenses(thousand euros)Of which withlocation of operationin the country2011 2012 2011 2012Italy 645,228 616,229 90.8% 88.4%Austria 42,931 42,202 93.0% 92.1%Czech Republic 121,937 113,341 90.8% 97.0%France 323,000 270,519 96.6% 89.4%Germany 361,019 364,429 97.2% 92.3%Spain 97,430 110,169 89.8% 85.2%Switzerland 67,900 66,908 83.3% 85.0%TOTAL 1,659,445 1,583,797 93.0% 89.8%Procurement expenses decreased by a total of 4.6% in 2012.On average, 89.8% of procurement expenses occurred withoperators located in the same country, and in many cases in thesame region or town where the offices of the Group companiesare located, demonstrating the fact that in selection, priority isgiven to national suppliers and, specifically, enterprises capableof providing goods and/or services throughout the country.This policy also has positive effects on the social and economicfabric of the communities where Group companies operate, asit creates jobs and stimulates economic growth. At the sametime, selecting local suppliers reduces the impact of companyactivities on the environment, an objective which in some casesalso contributes to the selection of suppliers that implementecological criteria, such as optimisation of deliveries and theuse of green vehicles, or offer the possibility to offset emissionsrelated to the services provided.The decrease in the percentage of expenses for local procurementwas also affected by the fact that the purchases of IT goods andservices are managed at Group level, by Group ICT Procurement,which is in charge of establishing commercial relationships withglobal suppliers, taking advantage of economies of scale.DIALOGUE WITH SUPPLIERSIn Germany, the Group participated in Econsense, aforum for sustainable development, which Germancompanies and organisations participate in with the goalof promoting sustainable development and corporatesocial responsibility. The Forum has developed a seriesof principles concerning the supply chain, called GASP(General Accepted Sustainable Supply Chain Principlesof Econsense into the RFI - Request For Information).Generali has integrated these principles into itspurchasing processes, including 30 questions in itssupplier qualification questionnaire, broken down into 5categories: governance, ecology, society, policies andmanagement.In Italy, during 2012 a meeting was organised withseveral of the main suppliers, where the new section ofthe Generali Group Italy Supplier Portal was presented.This section is dedicated to exchanging orders andinvoices, in order to dematerialise documents in theorder-invoice cycle, increasing transparency, providingvisibility to the data shared with suppliers, and enablingon-line cooperation to manage orders and invoices. Thesuppliers involved were pleased with the development ofthe portal and satisfied with the engagement initiative,suggesting possible developments and functionalitiesfor the platform. Another meeting was held in April 2013,involving approximately 80 suppliers. In the first part ofthe meeting, suppliers were provided with training onissues of environmental and social responsibility, andthe Group’s approach to these issues was described(purchases of green materials, energy from renewablesources, separate waste collection and respect of labourrights also applied to the supply chain). In the second part,the Supplier Portal was presented and its features wereillustrated. Also in this case, suppliers were highly satisfiedwith the tool, and especially with the possibility of real timedialogue with the Group Procurement department andof eliminating paper in exchanging communications andinformation, with resulting financial savings and benefitsfor the environment. To assist suppliers that decide to usethis tool, the Group has set up specific training courses,which will be held in the country.108 | Assicurazioni Generali - Sustainability Report 2012
Innovatis, La Plaine Saint Denis, Paris, FranceAlso in Italy, in the 2012-2013 heating season, Generali Real Estate tested a contract type (Energy PerformanceContract) that commits persons in charge of building maintenance to reach specific energy savings targets in exchangefor the guarantee of a 1-year extension in the supply contract. The purpose of the initiative is to increase suppliers’sensitivity to environmental subjects, involving them in company energy savings targets, through a personal interest.SUPPLIERS | 109
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Sustainability Report 2012A complet
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Chairman and Group CEOletter to the
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sustainability context and complete
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FRANCEE-Cie Vie S.A.Europ Assistanc
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at a glanceEMPLOYEESEmployee polici
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at a glanceFINANCIALCOMMUNITYIn a y
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at a glanceSUPPLIERSThe Generali Gr
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at a glanceENVIRONMENT ANDCLIMATE C
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IndexTHE GROUP 24Mission, vision, v
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thE group79,454employees69.6billion
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MISSION, VISION, VALUES AND COMPETE
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CORPORATE BODIESBoard ofStatutoryAu
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EngagementDuring the hearing before
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The Code includes the introduction
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In Italy, the Group Anti-money Laun
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In order to make innovation an inte
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The Generali Group is committed to
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ADHESION TO EXTERNALVOLUNTARY INITI
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STAKEHOLDERsPrague - Czech Republic
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Human resources arethe Group’s fu
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mobility, coaching programmes and p
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Reliability. In addition, the sloga
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In Italy and France, when returning
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normally have the option, often gua
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HEALTH AND SAFETY IN THEWORKPLACETh
Page 59 and 60: Emirates, the Philippines, Guatemal
Page 61 and 62: SIZE AND CHARACTERISTICS OF THE WOR
Page 63 and 64: On average, a third (33.4%) of posi
Page 65 and 66: Workforce by age bracket2011 2012 2
Page 67 and 68: Labour disputesNumber and value of
Page 69 and 70: To foster greater staff involvement
Page 71 and 72: Committedto innovation anddiversifi
Page 73 and 74: SIZE AND CHARACTERISTICS OFTHE SALE
Page 75 and 76: DIRECT CHANNELS, with no intermedia
Page 77 and 78: Satisfaction surveys on services pr
Page 79 and 80: Along with thecommitment to strengt
Page 81 and 82: FINANCIAL AND SUSTAINABILITY PERFOR
Page 83 and 84: RatingRating agencyRating*A.M.BestA
Page 85: Main meetings with analysts and inv
Page 88 and 89: PRODUCT POLICIESCustomer loyalty is
Page 90 and 91: Products with particular environmen
Page 92 and 93: Over the last few years, various ro
Page 94 and 95: • fill out questionnaires with a
Page 96 and 97: of pre-packaged solutions. As part
Page 98 and 99: Surveys on servicesGERMANYOnline su
Page 100 and 101: Percentage of clients by age bracke
Page 102 and 103: Change in number of claims2009-2012
Page 104 and 105: Change in numberof complaints recei
Page 106 and 107: SUPPLIERSKarolinen Karee, Munich, G
Page 108 and 109: Relationships with contractual part
Page 112 and 113: COMMUNITYOld-Aged Survey, Germania1
Page 114 and 115: GUIDELINES FOR COMMUNITYINITIATIVES
Page 116 and 117: For example, in 2012 the Generali E
Page 118 and 119: Cultural areaWith a view to promoti
Page 120 and 121: Sports areaGenerali regards sport a
Page 122 and 123: ENVIRONMENT ANDCLIMATE CHANGEOilsee
Page 124 and 125: In order to pursue the abovemention
Page 126 and 127: DIRECT ENVIRONMENTAL IMPACTThe data
Page 128 and 129: Electricity quota from renewable so
Page 130 and 131: PaperPaper consumption3530252015105
Page 132 and 133: WaterWater consumption (m 3 )-0.4%3
Page 134 and 135: In all countries, IT waste, compris
Page 136 and 137: Flight kilometres travelled by empl
Page 138 and 139: The increase in exposure to climate
Page 140 and 141: EXPENDITURES AND INVESTMENTSFOR ENV
Page 142 and 143: ENVIRONMENTAL RANKINGGenerali’s a
Page 145 and 146: CONTENTINDEXParis - France
Page 147 and 148: REPORTEDGLOBALCOMPACTPRINCIPLESCROS
Page 149 and 150: GLOBALREPORTED COMPACTPRINCIPLESful
Page 151 and 152: REPORTEDGLOBALCOMPACTPRINCIPLESCROS
Page 153: GLOBALREPORTED COMPACTCROSS-REFEREN
Page 156 and 157: GRIINDICATORSDESCRIPTIONASPECT: Div
Page 158 and 159: GRIINDICATORSDESCRIPTIONSOCIETYDisc
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GRIINDICATORSDESCRIPTIONASPECT: Pub
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GRIINDICATORSDESCRIPTIONASPECT: Cus
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GRIINDICATORSFS3. CoreDESCRIPTIONPr
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Co-ordination:Corporate Social Resp
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