DATAMINER CPE MANAGER

DataMinerCPE ManagerMonitor service quality and availabilitymore efficiently than ever before…

Features• Open architecture & industry standard interfaces• CPE interfacing based on any possible protocol (e.g. SNMP,RTCP, proprietary, etc.)• Supports native CPE information and/or any third partyCPE agents & probes• Scalable up to many millions of CPE objects• High performance data processing capabilities• DHCP interfacing• User-definable correlation network model• Automated Provisioning• Data Warehouse Interfacing• Help Desk Interfacing• Stand-alone or integrated• Northbound InterfacingBenefits• Create unrivaled visibility on quality and availability ofservices• Detect & resolve emerging issues before they affectcustomers• Reduce number of help desk calls significantly• Provide more accurate feedback to customers• Plan pro-active maintenance• Reduce operational expenses• Deploy plant resources more efficiently25,0 %20,0 %15,0 %10,0 %5,0 %0,0 %WK6WK7WK8WK9WK10WK11WK12WK13WK14Decrease in customer complaintsWK15Introduction ofDataMiner CPEManagerWK16WK17WK18WK19WK20“DataMiner CPE Manager has very quickly proven thatits new service monitoring paradigm has an immediateimpact. As issues are now instantly identified throughoutthe entire plant, even before customers are affected,operators can benefit significantly from a reducednumber of calls, increased customer satisfaction,lower operational expenses, and much more. A uniqueopportunity to get a guaranteed recurring return for youroperations.”T: +32 51 31 35 69 | F: +32 51 31 01 29info@skyline.be | www.skyline.be3

SLC_SM_CPEManager_REV000 - © 2009 Skyline Communications. All rights reserved.Skyline CommunicationsZandstraat 14 | B-8870 Izegem | Belgiumtelephone +32 (0)51 31 35 69fax +32 (0)51 31 01 29e-mailinfo@skyline.besitewww.skyline.be