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CHAIRMAN'S MESSAGEAdvances in infonnalion and communicalion technology (ICT) have done more than anything else todrive the last decade's economic boom and the integmtion of markets around the planet- Sinceteleconmunicalions play an important role in the development of ICT as well as socio-economiccondition of a country, development of telecommurication is essential.Bangladesh T & T Board (BTTB), the only public sector telephone service provider, is doing the bestwith its limited resources to proYide most advanced telecommunication seflices to lts valuablesubscribers. To this end, all the district headquarlers & more than 175 upazillas have been equipped withdrgital exchanges.BTIB has a firm pohcy to digitalize the complete network as soon as possible Digitalization of BTTBnetworks started back in the year 1983 and over the past few years, the installarion of digital equipmenthas increased considerably.In the age of infomalon technology (IT), a robust and efficient nalonal ransmission system isrequired to support telecommunication and data cornmunications, as well as the IT activities of a country.With this end in view BTTB is gradually supplementing/ rePlacing microwave links by high speed andbroadband Optcal Fibrc Netpork.BTTB has started provlding Intemet services. At present, ihe seflices cover 64 distnct headquartersand 175 upazillas/ growth cenfies. Plans are under way to extent the faci]ilies to all upazrlla headquartefivery soonBT]B has joined a consofirum named SEA ME-WE-4 to install Submadre Optical Fibre CableContract has been signed between lwo intemational fiIms (contractor) and 16 Parties of 14 countnes on27 March. 2005 in Dubai Installalion work of submarine cable is going on accordingly lt will providebroadband connectivity to the global informaton super highway, enabling better overseds gate-wayfacilities for data communications as well as voice communications fbr public and Pdvate operators. lt tsexpected that Bangladesh will get connectivity with the infomation super highway tluough thrsSubmarine Cable by end of2005.BTTB is implementing\its Mobite phone project, of which the 'TELETAIK' Mobile Phone Servicehas already been introduced.BTTB is cornmitted to expand.the Teleconrmunication network of the country by introducing latesttechnology and also to contribute a sizable amount of revenue to Govt exchequer'I hope that, thls Annual Repofi will be helpful for better undentanding of the activities of the BTTB.Due to some unavotdable circumstances the Amual Report could not be published earlier, although weput our best efforts to minimize delay However, ihere might be some shortcomings and oversight in therepoft. I would eamestly request the readers to view it ledently and advise us for its better prese ation inthe yeats to come.( Md. A. Maleque Akhand)CHAIRMANBangladesh T & T Boarcl. Dhata.Annuat Ke F ort 2Oo3 - 20 o 4

Organogram of Bangladesh Telegraph and Telephone Board as on 30 June 2004Up-to Director Levelf cr€s) .Anfluat qcport 2ooj. :oo.1

PERFORMANCEATA GLANCE-SERVICE CAIEGORY 2(m2-2rnt 2no3-7r04TELEPTIONE SERVICESNo. Telephone Exchanges. 652 638Exchange Capacity 920,993 966,349Telephone Connections '116,721 8t0,158Public Call Oflice 695 695Card Phones 1,515 t,507TEI,IiGRAPH AN'D TEI,EX SERVICESInland Telegraph Olfice 848 848Intemational Telegraph Offi cc 0l 0lInland Telegram (Messages) 282,042 268.438Intemational Telegram (Messages) 36,516 25,3'17Telex Exchange Capacity 2,000 2,000Connections (Telex) 1.230 925GENTEX Services (Offi ce) 135 135NTF],RNI]T SERI'ICESIntenret Capacity (Backbone) (6+4) MBPS (14+8) MBPSIntemet Connection 10,500 15,200ovttRsnas crRct.rITsTelephone 3,700 4.171vFT ( v6,r. €".qt, a;'!,sh-aL t ) 09 09Data 52 226Incremental - - 1,920Leased Circuit 05 05NATIONAL AUTO TRUNKNWD Circuits Capacity 54,943 64,812NWD Circuits Workins 33,781 42,M9A'h LLa I Re p ot t ) OL,J - 2 oo 4i)

flI. TDLECOMMUNICATIONADMINISTRATIONIN BANGLADESH1.1. Historical Backgmund of Bangladesh Telegraph and Telephone lloard:The Telegraph branch under the Posts and Telegraph Departrnent was created m 1853 m the thenBritish India aDd was regllated afterward under the Telegraph act of 1885. This was reconstructedin 1962 in the then Pakistan as Pakistan Telegraph and Telephone Department. After theindependence of the People's Republic of Bangladesh tn 1971, Bangladesh Telegraph and TelephoneDepartment was set up under the Ministry of Posts and Telecommumcations to run theTelecommunications Services ir Bangladesh. This was converted into a coTorate body named'Telegraph and Telephone Board'by promulgation of Telegraph and Telephone Board Ordinance,1975 ln Pursuance of Ordinance No. Xll of 1979 promulgated on Zfh February, 1979; Telegraphand TelephoDe Board was converted to "Bangladesh Tele8raph and Telephone Board" as aGovemment Board,7.2Organizational Structure of Bangladesh Telegraph and Telephone Board:Bangladesh T&T Board is run as a goveoment establisbment under the Minishf of Posts andTeleconmunications (MOPT). The Board Comprises of I (one) Chaiman,4 (four) full timemembe$ and 3 (thoe) part time members, all are appointed by the govemment of the People'sRepublic of Bangladesh .1.3Privatization & Regulatory structure of lblecommunication Services:lhe Telecom. sector of the couDfy has been liberalized lor private investment. Bangladesh T&TBoard provides all types of telecommunication services in urban and rual areas while the mobile,paghg and radio trunking services are offered by private operators Pdvate opemtors were alsogiven license to install and operate digital exchanges il rural areas and ihey would install telephoneexchanges in phases. Table-l shows the list of ihe pdvate opemfors in 2002-2003Table-1Priyate Telccom, Operators in BangladeshSI, Name of the Operators FunctionCellular Radio Telephone Services.2 Bangladesh Telecom. @vt) Limiied(BTL)1 Bangladesh Rural Telecom. Authority(BRIA)Paging, Radio Trunking & Riverine Telecom.Services.Establishment, operation & maintenance ofDigital Telephone Exchanges in 200 Upazilla's.4 Rual Telecom.Services in 199 Upazilla's andCellular Mobile RadioTelephone Systems.5 Telecom. Malaysia Intemational (BD)Lrd. (TMrB) h otgCellular Mobile Radio Telephone Slsrems.6 Grameen Phone Consortium olV Cellular Mobile RadioTelephone systems.tL/' udt KepdtL 2oo3 2oo4

2.0 TELECOMMUNICATION SER\'ICES PROVIDED BY BTTB2 .1 Telephone Exchange Status ofThe Bangladesh T&T BoardAt the end of 2003-2004 fiscal year Batrgladesh T&T Board had 638 relephone exchanges wi(h toralcapacity of 966,349 lines. BTTB started operating digihl local exchantes afrer insralladotr of sixNEC- NEAX 6lE exchanges in the Dbata Telecom. Regiotr Nerwork h l99G9l fiscat year withinitial total capacity of 26,000 lines. Upto 2003-2004 financial year sevenry eighr, Forty eighr,seventy nine, tweenty frve, fweenry five and sixteen local digital exchanges were installed in Dhaka(S,A,VE), Chittagong, Khulna, Rajshahi, Rangpur & Sylhet Telecom. R€gions respecrively. Thesewere supplied and iNtalled by NEC (Japan), Alcarel (Funce), Iralrel (Itally), Ericsson (Sweden &Mexico), Netus (Twkey), GDT (China) and ZTE (China). Exchange status of BTTB as on June,2003 and June, 2004 are given in the following Table-2 and Table -3 respectively.Table-2BTTB Telephone Exchang€ Status as on 30 Jun€,2003.CBc.BcsCBCB7Attaua[ C

252 t2_212tot r 7,111 r3,ao3 ro,1t 353 r8,420 13,6:10 6,5022ArJ 868,913 671,lJ36 17t,243(;RAND T()TAT 652 7t6.121Table-3BTTB Telephone Exchange Status as on 30 June, 2004.o6 347 3,196200 225r,800 1.374 51715 r68,503 155.7;l8SUR-T('IAL 21 t71,O37 157,675 20,53635 2,)O7 r.90805 58702 27239 256,405 227.6()3SUB-TOT,\L 81 230.370321CB 00o0116,500 L0l,676 34.195c.B1r 6:a41 35,10455 1.t43 3,147 3.73918 3,981 2,6aa 2,331l3 2.657 1.7()6,t8 130.,163 1r6.337sfJB-'r'(ttAl, 134 721,429 s.r,430CB2,974 612.4.9.1O 1,871 1,3985.4o0 1,577 1.1041L6,116 42.319SI]B-T()TAL 172 r30,1-16 9,0162t 1,281 926CB t,975 r,180 I,A1800 61825 46,OO5 .lr,l6aSUIJ-TOTAT- 62 5O,06.1CB1,190 1.37lJ 4122,296 r,8to 5574,100 2,349I r,112 r,374S T II}-T()TA I- 49,16222 I,480 1.2763,170l.7loo9 t,562o2 I,O{,O 1-2',t429.522suB-1()1AL224 15,259J2.406I t,3to1.1,O1;lc_B 1r,63843 r 1 ,495 6,5929r7.696 t t I,213Afl|Ltudl q-epoft 2OO3 2OO4

I2.2 Publi( Tel€phones :Several years back public telephone services used to be provided through coin boxes in the urban areasand land lin€y' wiretess Public Call OfEces (P.C.O'S) in the rural areas. Service quality of these publictelephones had be€n far from satisfactory. To improve 6e public telephone service, Card Phone sysbmswere intmduced in 1992 wit}l programs of replacin8 t|e old coin boxes and PC.O'S . By June 2004, about1,507 card phone booths were installed in differcnt parts of the country All cardphones have access tonation wide dialing while 271 of them have intemational direct dialing facility. Due to better and easypublic accessibilily to telephone this cardphotre se ice has become popular in the country , A massiveprogram of installing card phones has been taken to cover all thanas and rural gowth centres of thecountry.2.3 Tel€graph Services.Telegraph syslem, the oldest means of telecorrununication service, is loosing impofiance graduallydue to iniroduction of more modem teleconmuDication systems In the fi$cal year 2003-2004, the rotalDumber of domestic telegram essages were 268,4!8 and drat of international telegram vtas 25,3'7'7Number of Telegraph Offrces were 849. A comparison of year wise telegrarn messages are shown inTable-4.Thble - 4Year wise Telegram Messages,Ycar No. of National Messages No. of Inlernatiolal Messages1999-2000 440,488 '72,O822000-2001 '726,166 r06,4682001-2002 641,3'78 55,934mo2-2003 282,042 36,5162003 2004 268,438 25,3',7'72.4 Telex ServiceThe hrst digital Telex exchange in Bangladesh was established in May 1981. At the end of the fiscalyear 2003-2004, the total lide capacity of the telex exchanges was 2,000 and the number of subscriberswas 925 while at the end of the fiscal year 2002 2003 the total line capacity of the telex exchanges was2,000 and the number of subscrib€rs was 1,230. lntroduction of FAX aad other modem systems hasrendered the growlb oftele\ servicr decliling2.5 GENTEX and Bureau Fdx ServiceGENTEX service was infoduced in 1989 and later on Bureau fax service was introduced Thenumber of offices providing GENTEX services zEe 135. Through this service the telegraph officesare inter linked.i4n tu udl: qe p or I 2 OO3 - 2 OO I

2.6 )\ali{rn Widc Dialing aNwDr Scr\iccs.In Bangladesh Nation-wide long distance telephone dialing system was fust inlroduced in 1983employing NEAX 6lE version of NEC exchange to link all the major cifies of ihe country. Before thatthere were Subscribers Trunk Dialing (STD) services based on Analog EMD toll switching system to linkonly a lew crties of the country By June, 2004; 237 stations including all 64 district headquarters and 173Upnzillas/ Growth centres were hought under direct dialing system. Total 42,049 NwD circuifs wereworking by June, 2004. Details about the circuits are given in Table -5.Table -5Capacity & Working Circuits in the Thunk Automatic Exchanges (TAX'S) as on 30 June, 2004.Of TAX NEC ZTE st2 NEC7140 11718 '7440 9145 19,i 58 16,585Chiitagong 1603 4216 292 4216 r,601 4,5081224 2945RaJshanr 3224 2325 3,2U 2,325Bogra 3968 1221 3,968Barisal 2l'to 2015 2.1',10 2.015Kushtia 642 868 682ComiUa l1l6 1,1t6 1.116Mymensing 5('42 930 5,642 930Sylhet 4216 3100 4,276 3,100Faridpur lr 00 't 13 3, 100 1134121 to85 4,121 1.0851953 434 1,953 434Rangpur 4805 1271 4,805 1,271Dinajpur 1115 1,426 I 116(iRANDTI}IAI, t,60J L6-2Aa {-r54 .7lE 11.049 ]J.250 3.813 9.145 5.549 64-At2 l2-0492.7 Manual National'Irunk Service :Direct Manual Trunk Circuits wo*ing with Dhaka are shown in ihe Table 6.Table - 6Region Circuits in 30 ,ltnc, 2003 Circuits in 30,tune, 2004Dhaka 15 l0chrrlagong ll 02Klulni l6 02Rajshahi 07 00Total 49 l42.8 Operators l}unk Dialing (OTD) Servic€:-This se ice has been introduced recently in all the upazillas to get access to the upazillas by directdialing to the OTD numbers connecbed in upazillas where therc is tro automatic telephone exchange. Inthis system one or two telephone numbers of district automatic telephone exchange arc extended up toupazilla level through UHF radio links. The telephone operatofi of the manual telephone exchanges can,tbrough these numbers, connect subscrib€rs of the upMilla with any subscribem of other auto exchargesof the country by dialmg respective N$fD codes-10 t h nuat tipo,+ lDo ;.aoo1

h2.9 Trarrsmission System ilr Bangladcsh :Bangladesh is a riverine country, as the councry's long distance Eansmrssion systems ate mainlycomposed of microwave, UHF and \/HF radio links. The use of Optical Frbre is still limited wrrhin cityareas for interconnecting local exchange and Remote Spitching Units (RSU) in multi exchangenetworks and also for interconneclions between switchrng exchanges and microwave stations BTTBmajor microwave radio links, as listed in Table-7 are shown in Figure.lTbble -7lllajor Bnckbone Microwarc l,inks as on 30 June, 2004.LinkTypeRcdio ChmncCap,cit\NtakeDhaka-Na$yansonj-Hajisonj-Begumsorj - Chidagong Analog t800 NECDhakr Mx'nkgonJ.hr'!IucMrg rx-Jhindidalr Kushtia t.10 Mhh tiujirnrDhaka-Manikgoni-Fandpur-Masura-Jhinaidai K shlia JessorE.Knuha Digitat STM I NonelDnr[! - lJ tlr,]rr--\l{\ilr\rbazrr Jrlh,:l PIII) H0 r\tb^Dhaka -Tdngail- Mynershingh PHD I40 Mb/sBhola B$isat SDH RI] STM-I l5s MbA HaJrisB:ni\!l Jhrhkrrhr SI]H RD ST\.I 1 155 tIbABfiisal - Patuathali- Khepupara SDHRD STM I 155 Mb/s HarisKh!1n., - N4,,1!hpu I PIII) S Mb/s IhdsDrgrral 34 Mt/s JRCsDH l(D S U'1-1 155 Mh/s HrrisRajbari- Faridpur- SadaBur' Madar;pur- Shariatpur Digi(al STM ]Bogra Jor"purlraL Phulblri Dindpur- l lnLoE!r.nFujiI\uRajsbah -Natolt- Churdanga Analog FulitsDBosn Phr lbdi Ra {turFriitsuBogra Naogaon Natore RaJshahi Drgital STM 1 NonelChitla-sors - Saikxi;r- Chirinshr-Co\ sbuar DiSrL,tl ti5 \lb/sChittagong -Betbunia Dgrtal 140 Mb/sChjttagors -Cons Brzlll Dult,rl 3,1 Mb/s JRCChihagong Satkania- Chinngha 'Cox's Bazar Analog 960 GDTSflIdnia B.nrddrbal DiSI.rl ri5 Nlb/,j HadsBetbunia - Subcharri Rangamati An.rlog 3{}0 ZDTc,,rull. lltliponj ChJndpur Drsilxl -11MbAAll Upazilla Headquane6 (rhe smallest administrative units) are connected with rheir respectivedishict headquarters through UHF links most of which are now digital radio systems. AIso some of thedislrict headquarters are interconnected through digital UHFlinks.2.10 OpaicalFibre Link :Hrgh capacity Optical Fibre System with Spur link is in operation in rhe counrry ftom the year lgg8.Optical fibre Nerworks between Dhaka-Chittagong, Dhaka-Mymensingh, Dhaka-Brahmanbaria,Lakshmipur-Maizdi-Choumohafu Feni, Kushtia-Meherpur-Chuadanga & Bogra-panchdgarh (Along withSpur link Rangpur-Nilphamari, Rangpur-Kurigranr, Rangpur-Lalmonirhat, Netrokona-MymensinghShelpur, Pabna-SrajgonJ, Rargamati-Betbunia, Khulna Satkhira) have been complered by rhe June, 2004.The installation work of Oprical Fibrc netwo between Dhaka-Boga & Brdlmanbaria Sylhet are inpro$ess. After completion of this networks by June, 2005; BTTB will have a complere backbone opticaltibre network ftom Chittagong to Panchagarh & Dhaka to Sylhel11 91ntu df qepot t 2oo3 -2oo4

Figure-1tLALI KGMI--trhl{GN iIr piz J[alW,u\IIIIIIIIIBA'"OFBENGALl/IIUPTO 30TH JUI{E 2004t2Ar dlu at'I

Table-9Gro$th of Internati(,nal \ioice CircuitsCiIcllitJune. 2000 2,302June, 20012,76',7June, 2002 3,327June. 2003 1,730June- 2004 6,326Fig.-2Growth of Circuits1999{0 200041Tsble-10Paid minutesof Irternational cirruilsr999,2000 2000-2001 200t-2002 2002-200:l 200:1-200.rOutgoing 43.55o,O21 39,269,674 76,551,864 102,573,809113,292,576 235;tOO,2a4 355,504,881 564,005,295 55t,017,557217,21O5t6 2792s93Os 394;774,sss 640,559,159 633,61r,362Fis.-32001422.ll.l Intcrnational Leascd Circuits.FISCAL YEARBTTB s Intemational Leased Circuits directly link customer to a designated overseas locarion aroundthe globe A fixed morrily rate makes this service particularly cost effective for customers.14.t1 1t1tlLa[']Lc p o rr a o o ; 20 04t

2.11.2 lnternational telephone call facilities ol BTTll.1) lnternational Direct dialing (IDD)Subscribers may call overseas directly without operator assistance Rates ar€ calculated in 30seconds units BTTB also offers economy ftte (25./o Discount) for lete nigh! & weekly & other Goltholidays besides is normal mteNomlal call chargeDiscount r lL chrrceFrom 02-00 GMT to 16-00 GMTFrom, I 6-00 cMT to 02-00 GMT& Weekly and Govemment holidays2) Intcrnati(nral C)porator Assistcd Call.i) Person to Person Call :An operator assisted servrce, for placrng calls to a specific person. Charges do not begin acquiringuntil the dested party ts rcached and the caller is not billed if the party does not answer B]-TB'Sstandard r:rte applies for the first three minutes and additional two minute charges fb. PP facilitiesii) Telephone to Tel€phone call : AD operalor assrsted service for placing caII lo a specific telephonenumber rs also available. The midmum charge for this call is three minutes .2.11.3 Teloconnnunicalion Satcllite & Earth Stations:A srngle telecommuoication satellite in geo stationary orbit 36,000 Kilomerers above the earth canprovide telecom services to one-third of the entire world. Advaiced digital rransmission tecbnologles andmore sophisticated use ofradio wave in recent years have facilitated large volume ofsatellite transmissionaround the globe. To facilitale transmission ofincoming & outgoing overseas calls though satellite BTTBhas established 4 Earth stations till to date The first earth station was lnstalled at Berbutia near toChittagong in 1975 At present 896 (voice 887+VFT 3+ Dara 6) I temational circDits with ll counhesare workiog through this ea h station. The second earth station was installed in 1982 at TaLbabad. Atpresent 361 (voice 358+ VFT 3) intemational circuus wlth 2 countries are wolking ttrough thrs eanhstalioD. The third earth station which consists of largest lnlemational circuit facilities was inslalled in1994 at Mohakhali. Now 2,929 (volce 2,'706+ VFT 4+ Data 219) international circuits with 17 countriesare working through this earth sration At last the fou(h earth station has beeD establidred at Sylhet in1995 by British Telecom assistance to facilitate only BT-Sylhet traffic. 120 lnternational circuits areworking through lhis earth station Moreover 100 Terrestrial lntemational circuits between 2 countnes areworkiDg via Microwave. These earth slctions operaling with different INTELSAI satellites located in theIndian Ocean RegionTbhle-ll\dnlc r)l E/S Standrud (lnrricr \\orliinc $ ilh INTI'I-SATBetbunia IDR 60' E TORTalihabad B IDR 60" E IORMohakhali IDR 64" E TORSylhet F3 IDR 62" E IOR15 :11I ttdl^fpoi1:OI)J 2Ol)1

2,11.4 International S$itching Centres:Intemational switching cenlres are mainly responsible for immedrate selecting and connecting theappropriate cfucuit for incoming calls and sending the necessary information to the receiving country'sswitch to complete the calls At present BTTB has drree intemational switching centres (ISC) of whichtwo are located at Moghbazar & one at Mohakhali ISCS of Moghbazar is of type NEAX 6lK &NEAX-61E while ISC at Mohakhali is of NEAX 6lE type2,11.5 lnternational Maritime Satellite Communication:INTELSAT satellites links with {ixed Earth Stations for ove$eas conrmumcation while INMARSAT(Infenational maritime Satellite Communication) provides mobile conmunlcalon seNices for ships andaircrafts. INMARSAT seNice is the mobile satellite communication system that links the mobile earthstation on vessel or aircmfts with land earth stations arcund the world via INMARSAI satellite in geostationery o$its 36,000 kilometer above the equator. This se ice makes it possible to get in touch withvirtually any location around the world 24 hours a day wlth high quality communications ranging fromtelephone & telex to facsimile and data communications. Recent development of porlable terminal hasmade it possible fbr customers to take advantage of INMARSAT service from remote locations also Tillto date BTTB has f'rve INMARSAT-A Terminals which is operaling tbrougl one LES (Land Ea.thStation) located in Jeddah Besrdes thrs, according to IMN number allocated by BTTB, there are twonumbeB B-type (Land Mobile), 35 numbers C{ype (Maritime Mobile) and 5 numbers Mini-M typeTeminal working in conxnercial basis2.11.6 Internet facility :BTTB is now provrding Intemet access servrces The seFices include dial in access service, leatedaccess services for enteryrises, access for locrl ISPS, mail, Web hosting and .bd name registration dndDNS services Subscribers in all 64 district head quarteE and upazillas having Digrtal Telephone facilityis now under internet coverage. It has backbone connectiyity of 2+2 Mbps with Teleglobe, Canada andanother 4+2 Mbps with C&W, UK. Recently another 8+4 Mbps intemet backbone with Intelsat camemto opelatron.2.1 1.7 lntcrnalional Corrc\pond(ncc :Intemational Telecommunication also depends on countries sharing thet infomation with the rest ofthe world. Close working relationships among different international organizations aIld a spint olinfemational co-operatioD are essential in this regard. By strengthening relationshlp with variousintemational orgarizations BTTB aims to contdbute to the advancement ot Inrernationaltelecorrmunication in Bangladesh. In this context BTTB maintains relation with Intemational andRegional groups likewise Intemational Telecommunication Union (lTU), Intelsat, INMARSAT, APT etcfor sharing the service facilities and responding to the rcquest of mutual interest16 I ft n 1!n[ Ke p ol L 2 OO-J - 20 O 4

3.0 PI,ANNING AND DEVELOPMEh-T OF TELECOMNIUNICATION SI.IRvICES.3,1 Grorvth of Telephonc in llangladeshThe Irowth of telephone exchange capacity in Bangiadesh in the last five years was on avcrage only77,000 lines per year. The recorded pending demand of telephone has been increasrng at a fasrcr rate thanihe telephone expansion. Tablc-l2 & Fig 4 show fte past trend of telephone growth in Bangladesh from1998-1999 to 2002-2003 financial yeals1999 20002000-20012001 20022002-20032001 2004Tt pe ofExchaDgeTabl€ - 12Telepbonr Grorth ir Bangladcsb.Numbcr ofErchangrExchangeCapacif]'fclephone(l)nDectionPcndingI)cmandManualAuto (Analog)Auto(Digiral)416t026545.845139,4203,94,52939,045115,606336, 65221,',76918,22095,125Total 643 579,791 ,19r.303 1-15,t t,tManualMO41.8r 534,6',72 18.,)03Auto (Anahg)91|,o'7 ,'720'70,690r 8,307Auro(Digxal)131 5,39,82s 4,s9.518 1.61,900Total 662 6,8E,920 5,6,1,880 1,99,1l0ManualAuto (Analog)Auto (Digitxl)4168416839,29355,5986,51,18?45,1825,28,3002t,99',710.,t84l.?8,630Total 668 7,:16,07E 6,05,931 2,ll,r l IManualAuto (Anabg)Auto (DigiIal)3595324033,26018,820868.91326,04s13,64067',7,03624,017l'7 1,243Total 652 920,993 117,721 201,8s2ManualAuto (Analog)Auto(Digita l)3214327t30,953t7,'7009t'7,69622,948r t,49s'115,1t56,055r50.I 15Total 6-18 966,349 8r0.1s8 176,7 4210000009000008000007000006000005000004000003000002000001000000FIG-4'I'ELEPHONE (;ROW'I]I IN NANGL]\DIJSIIt999-00 200041200142 2002-03 20034tFiscal Yeart7Atflu t['{qtD rt a OO3 - 2 Olt I

LIr3.2 l,ist of projects in the ADP (Annual Development Programme) of B fTB.Following projects under BTTB are ircluded in the Annual Development hogram (ADP) dudng thefiscal year 2003-2004.L Greater Dhaka Telecommunication Network tmprovement (Phase-Il) (Uoder JBIC, Japan Loan)2. 2.66,000iines Digital Telcphotre Installalion (lncluding conversion of76, lines to digrtal system)3. Installation of high capacity Optical Fibre System between Dhaka-Chittagong inchding spurtransmission Iioks.4. Installarion of Digital Tclephone Exchatrges at Sreepur, Kapasia, Kahganj, Kaliakoir Tongi andsome other Crowth centers under Gazipur Dislrict.5 Installation/expansion of digital telephone exchanges in various districts of Bangladesh (Under PRChinaCredit)6. Ettablishment of International Tclecommunications Systcm 0rough Submarine Cable.7. Inslallation of Intemet Servlce on emergency basis in all districts8. Installation and replacement ofRadio links in differcnt Upazillas of Bangladesh9. Installation of Digital Telephone Exchanges at Chiltagong, Khulna and Sylhet (Under EDCF, KoreaLoar)10. Installation of Digital Telephone Exchanges at Up^zilla and Growth Centres.11. Installation of Digital Telephone Exchanges in Metropolitan Cities & knportant district town (lstPage 1,10, Iines)12. Installation of Digital Radio Links & Telephone Exchanges in Chittagong HiIl Tracts (Under PRChina Credit).ll. Ten lakh T&T Mobile Telephone ( ls! Phase-2,5 Lakh).14. Installation of Dgital Telephone ExchaDges at Keraniganj Upazilla in Dhaka District.15 Installation of Digital Telephone Exchange at Mujib Nagar Complex in Meherpur Disrnct.16. Introduction of Pre-Paid Services hv BTTB.1t:1n ntu dt l/L.tot t 2OOa.2OO4

3,3 Installation ofDigital Telephone l,ines under BTTB in 2003-2004 fiscal year,Table.13SL Name of the ProjectProgram DescriptionIGreater Dhaka Telecom NetworkImprovement Project (Phase-II)2 2,66,000 lines digital telephoneinstallatioD (including conversionof 76,000 lines analog telephone)Rehabilitation of fire damaged 12,000linescapacrly Chawkbazar exchange completedKhrlBaonNilkhet6,000 Lines4,000 LinesMirpur 2. L'nesGoranMugdaparaMohanagffNarayaoganjSub-Total DhakaChitta8ong CenrralSDb-Tobl ChittagongTajpurSub-ft{al SylhetRupshaDishaliaSob-To.ol KhulnaNaoh.rraSub-Ibt{I Rqishahi5-O0O I-incsl.0OO Lines1,0O0 Lines1,000 Linesl0O0 Lines3,000 Lines24,000 Lines4.000 Lines4,000 Lines2tX)0 Lines30OLines23 0O Lines3fi) I-ines20O Lines50O Lin€s50O I-ines500 LinasTotal InstalledCrpacityR€habilitation only3 Installation of digital telephoneexchanges at Sreepur, Kapasia,Kaligonj, Kaliakoir, Tongi andsome Crowth Cent es underGazipur district?otbl instdllcd tiipaclty uitd€r lhc Oibj€ctSreepurKapasiaKaligonjKaliakoirTongi-..Board Bazrr1000 Fixed + 20OWLL Lines1.000 Fixed Line500 Fixed Lrnel-000 FLGd Line5,500 Fixed Line3,000 Fixed LineKonabad 2.000 Fixed LineRnjendrapur 1,000 Fixed LineShalna2,000 Fixed LineTotal idslalled cspacity under the project:3l,300 Lines17,000lrixed Lines+200 RadioAccessLines19-S lLttudl 2OO 1 -2OO4^tltorr

3.4 Installation and Expansion of Transmission Links Under BTTB in 2003.2004 l'iscal Year.Table-14Bandwidthofsystcnr routerinkChuadanen-Mehe.pu. SDH I55 MBPSMeherl)ur-Ku shti dsl, Namc of Project Name of rort€,4ink of 1r"Inslallation and ExpansioD ofDitital Telephone Exchangcs inVarious Districls of Bangladesh3RansDu-ThakusaonDHSDHSaidpu Nilphamlri SDH I55 MBPSRatrgpur Palashbdi2 Inslallation and replacament oivarious rddio links in Bangladesh3 lnstalation of Digital TelepboneSrcepur, Kapasia,iakoir, Tongi andCentres uDderGaz iDur districts.S i rnj sonj -shatrj adprrSDH I55 MBPSl3Mvdcnsihqh-sheEUI55 MBPSSDII 155 MBPSRangma(r Betbuniat-55 MBPSPDH2 PDH 34 MBPS3

3.6 Installation of Internet & I)ata communication Facilities in Bangladesh.AIt€r completion of a project for installation and commissiodng of a Packet S\r.itched PublicData Network (PSPDN), BTTB has undertaken another project wirh ritle "Installarion of tntemetService on emergency basrs in all djstricts". The project is under implementation. Satelllte earlhstation equipment for enlancement of DDN (Digital Data NetworD service has been installedunder this prcject. This project has provision for development of necessary infrastructure forinterconnection among different ISPS (Intemet Se ice Provlders). With provision of this proposedinterconnection, different ISPS would be enable to use BTIIB'S platform instead of using costly VSat system. Banks, multinational companies. govemment, non golemment orgadzations andcorporate bodies will get access to high speed Digital Data Communication Network afterimplementation of this project. This will open a new horizon about exchange of iDformation thatwill rmprove elTici€ncy jn management and conmercial activities it the country.3.7 Oth€r Major Programs under implementation through theADP cnlisted projccts.(a) Under the project namely "266 Kl digital telephone installation", a number of nationaltransmission links will be built Dp- These are optical Iibre cable routes of Dhaka-Mymensingh-Tangail-Sirajganj-Bogm, Bogra-Natore-Rajshabi, Rajshahi-Chapai Nawabganj and a number olOFC spur links.(b) Under the project with tirle "Installation and expansion of dlgttal telephone exchanges in vmiousdistricts of Bangladesh", digital telephone exchanges will be installed at additional 3l upazilla &growih centre, in addition to optical fiber cable links berween Brahmdnbaria-Moulavib^z ar-Sylhetand some other spur OFC links will be hstalled.G) Under "Installation and replacement of radio links in different upazillas of Bangladesh,' proiect,installation of rcmaining radio links will be completed in 2004-2005 fiscal year for connectingaddilional 35 Upazillt Growth Centers wiih their respective district head quartels.(d) Under "Installation of di8ital telephone exchanges ar Chitragorg, Khulna & Sylhet" projecr, abour1,01,300line digital telephones and inter exchange optical transmission links will be installed_(e)(0(e)(h)Under "Installation of digital telephone exchanges in upazrlla & growth centre" project, digitaltelephone Switching will be installed at all rcmaining upazilla headquafie$, where at present thereis no digital telephone facilrty. Digital Switching will be installed at some growth ceniers as wellas. 220 nuDber Remote Swltching Units (RSUS) and 220 numbq digital radio transmission linkswill be installedUnder "Installaton of digital telephone exchanges in mefopolitan cities & important districts,,project, 110, 000 lines digital telephone along urith inter exchange optic cable transmission link aDda few optical access network will be installedUnder "Installaron ofdigital radio link & digiral relephone exchanges ar CHT,,prcjecr, rorat 6,900lines digital telephone at 23 locations (Upazilla & growth centre) and 27 numbers radio links underBandarbaD, Kiagrachhari & Rangamati disfcits wrll be installed.The Foject with litle "10 (ten) laklN T&T mobile telephone (l sr phase 2.5 Lalhs)" has a scope forinstallation of 2.5 lakhs mobile telephones (with GSM technology) at distnct towns and along fewmajor highways(D(')Under "Installation of digital telephone exchanges at Kenniganj upazitla in Dhaka disrrict"project',,total 5,000 digital telephones will be installed at Keraniganj (Zinjira and Kalaria).Major scope of work under "Introduction of prc-paid seffices by B " are, installation of all IN(Intelligent Network) Plnlform, with associated equipment for 200,000 Pre-Paid Calling Card, ke-Paid Telephony Subscnber, Free-Phone Subscriber facility.21 Aiitatt

3-8 Major telecommunication projects conceived by BTTB for future implementation.BTTB has prepared a number ol project documents for futule implementalion, which are sent to thegovemment at different time for consideration, approval and flnancing- Name of few major projectsconceived by BTTB are enl$ted below(a) Development of Interconnection facilities between different telecom operators in Bangladesh.(b) Expansion of Intemet ard Data Network throughout Bangladesh (Project INFO-BAIIAN).(c) Installalion of 500,000 digital telephones in melropolitan cities and important districtheadquarters.(d) lnstallation/Expansion of telecommunication facilities in alifferent district towns (2 LakhsPhone).(e) Installation/Expansion of digital telephone exchanges in 57 districts.(I) IDstalation of digital phones at Grameen GroMh Centeft.(g) Installation of 2 Lakhs digital telephone lines in greater Dhaka city.3.9 Installation of Internet & Data Communication facilities through PSPDN.Bangladesh Telegraph and Telephone Board has implemented a project for installation andcommissiodng of a Packet Switched Public Data Neh,vork (PSPDN) BTTB has introduced IntemetServices for the subscribe . BTTB has plans to enlance the facilities available in the existing DDN(Digital Data Nelwork). BTTB is gradually expanding its data network to act as facility provider toprivate ISPS (Intemet Service Provide$) in order to conlribute fast growing of intemet services and TT(Infomation Techology) sector in Bangladesh. During the fiscat yeat 2U)2 2003, BTTB has madeexpansion of PSPDN, DDN and Intemet Services through implementation of projects namely GreaterDhaka Tetecom. Network lmprovement P.oject (Phase-[) and introduction of Intemet Services in alldistricts oD emergency ba5is project ard through implementation of some programs under maintenancebudget. Intemet seflices has been infioduced by BTTB in all district towns and some Upazilla towns ofBangladesh by June, 2004. Enhanced network facilities has also been provided to ISPS.22 Aflfluaf qep ort 2 oo j - 2oo 4

4.0 FINANCIAL STATEMENT OF BTTB.4.1. Revenue Income for 2003-2004.Actual revenue collection for the financial yeat 2.ffi3-2ffj4 was Tk. t5,311.47 miltion against thebudgeted reveoue of Tk. 17,020.00 million. There was a shortage of Tk. 1,70E.00 million from thebudgeted amount. This collected revenue was 0.88% less ihan the collected reveDue of 2002-2003frnancial year, In the fisca1 year 2003-2004, NWD & some ITX call charges had be€n reduced. Inspite ofsubstantial reductlon of tariff, BTTB could achieve almost similar level of revenue of rhe prcvious year.A companson of revenue collectioD, expenditure & surplus for [he last five years ftom 1999-2000 to2003-2004 are shown in Table- 16 aod Fig.- 5.Table-16A Comparison of Revenue Collection, Revenue Expenditure and Surplus(Tk. in Milion)Year Revenue collection Expenditure Surplus1999-2000 t40M.76 4464.82 9141.94200s200r 13052.19 3904.54 9141.652001-2.N2 15830.52 4635.41 1l 195.112002-2003 15448.00 5884.31 9563 692003-2M4 153tt.4',1 6268.14 9M2.131US Dollar =Tk58.50Fis-520000150001000050000--ftg\€ngsExpenditureSurplusFiscal year4.2 Revenue Collection.iIThe statehent showing billed amount, revenue collection ard receivables lbr the year 2002-2003atrd 2003-2004 are shown inTable-l?. Table -18 shows the service wise revenue collection for the year2N2-2t01 Md 2N3-2N4 Service wise reveDue collection along with the percentage of yearly incEas€/decrease of such collections for the periods from 1999-2000 Io 2003-20Oa are shown in the Table-19and Fig.- 6.nAflflraf 1

L\Table -17Revenue Collection and Relenue Receivable.Description'lhka in Million2002-2003 2003-2004Receivable amount as on opening day of fiscal year 6475 46 5059 43Bills issued durint the Iiscal year 1403t 9'7 16419 40Total Receivable amount during the year 2050'7.43 21478.83Actual Recelpt in the year 15448.00 I531 L47Receivable amount carried over to the opening day ofnext fiscal year.5059 43 6166.36Table-18Scrvice wise Distribution of Revenue Collection in 2002-2003 and 2003-2004(Tk. in milion)Name of Service 2002-2003 2003-2004'Iaktr in Million Percentage ofTotal Taka in Milli0n Percentage of TotalTelegraph 06 84 0.04% (M.88 0.03/oTelephone r5r39 87 98.01o/o t 5100.76 98.62%Telex 212.55 1.3EVo 151.17 o 99qrOthels 88 74 0.5'77o 54 66 o.36EaTOTAL 15448 00 100% 1531t.4'7 100/oTable -19Rate of Change ofYear wise Revenue Collection Against Difterent Service(Tk. in milion)Service Item 1999-201X) 2000-2001 200t-2002 2002-2003 2003-2004TelegIaph 12 0',7 r0 54 08 09 06.8,1 48 75Crtowth () r.$q. ( ) 12.687. (-) 24Eo ()rs44% 1-) 28.12VoTelephone Revenue 13,s64.91 12733.08 15385.30 15139 87 1510,07 65Growth (+) ll.75/c ()6t38 21q. (-)r.68. (,) 0.268Telex l5'7.66 87 18 224 t9 212 55 ts)1J {6sGrowth (.-) 21.28Vo ( ) M.1Oqa t62a/. l (.-\ 6 E6V. (-)28.887.Others Revenue 212.12 22r.38 208 93 8R 74 5,46.62Growth () 4t.egao ( ) t8.65C. (-) 6oa () s7 .s2% (-) 38.4070Total t4,006.'16 13052.19 I5830.52 154.t8.00 1531,t4.61Crrowth (+) 11 6'77o (-) 6.81% 22/o (-) 2.4Ea ( ) 0.88%24.4 n1& at'lLL p or L 2 oo -t - 2 o 01

c.9.;(EF'18('(,(l'16('(,('140()()'t2(,()(){ ooooaooo6(}()()4()()()2lJ.Jt)oFIGIJRE -62001-2002Fiscal yearr Telephoner TelegiaphI TelexE Others4.3 Annual Development Program (ADP) for Capital Investment.Every ye-ar capital is invested thmugh nationa.l Annual Development Program (ADP) of the govemmentfor the projecLs which creates fixed assets for BTTB. The annual Development Program for the year 200320M and the actual amount spent under this prcglarn for eighteen projecfr arc fimished in Table,20.Tbble - 20BTTB Investment in 2003"2004 through ADP on 16 (Sixteen) projects.(Thka in Million)Ifom Local Currency Forcign Currency TotalAllotnent 3919.90 t92.50 41t2.40Expenditure 3359.s',l t55.O8 3514.65Surplus 5(f.33 11.42 597.7525 Aftfl al'^-. po]t 2OO:.a(ro4

5.0 IIUMAN RESoURCES DEVI'LOPEMENT (HRD) & SOCIAI, WELFARE ACTIVITIES.5.1 Number of Rc!enue Posts in BTTB.There are 19,409 different categories of revenue posts (working position) in BT'IB which areclasqrfied into following four sen ice classes.Class I ServiceClass I I ServiceClass III ServiceClass IV Service74O Posts549 Posts14,380 Posts3,740 PostsTotal 19,4095.2 HRD activitics in BTTB.As the basic operator for telephony, overseas carder and transmission netwoik BT'TB has enormousresponslbility to ke€p pace with the tremendous development and globalization of lElecornmunicalion andinformation technology. HuDran Re$ource Development (HRD) is vcry essenlial for this purpose.To enhance the efficiency and quality of seflices of Bangladesh Telegraph and Telephone Board, toupdate the technical knowledge and skill of pelsonnel and to install new technology in the Telecom.sector special emphasis is given to lhe in-service training activities. In service taining for newly recruitedengineers and refrcsher t aining ofother olicers arc carried out in Tclecom. Staff College (TSC), Cuipurand that for the employees are usually carried out in Telecom Training Centes (T'fCs) located al Dhaka,Bogra and Kbulna rnd in olher \ub cenre..The Telecom. Staff Co ege (TSC) at Gazipur (near Dhaka) established in 1987 witl ITU & UNDPassistance has already put its marks as oDe of tle leading institutes fbr telecom. trainrng rn this region. Ithas all the irfrasFuctural facililies and equipment including resource personnel to establish itself as theregional tmining center.5,2.1. Courses conducted in TSC, Gazipur (2003-200it)Sl. No Name of Course Prrtiripants Duration of the Co rscRegular CoulseI ADE/Balch. 2003 39 02 YearsRefr€shmeot CourseI Intemet system & BTTB's network. 08 0l Days2. Intemet system & BTTB'S network(2nd Barch).l30l Days3 Information & Comnrunications TechnoloSy I6 02 Days26 :nt1111!nl .\-cPd t :oo1-2oo4

5.2.2. Tlaining in TTCS :Training activitios ofTelecom Tmining Centres at Dhaka, Khuln4 Bogra and other Sub-centres forthe yeat 2003-2 are as follows :-Category of Course No. of Courses No. of Participants llan-monthRegular Course 14 818 7,405.50l0 11r 33 30Total 21 929 7.438.805.2.3 Foreign Training:47 Officers and officials of Bangladesh T&T Board received foreign taining in about l9 drfferentCou$es rn Telecom and Relevant subjects. Course held during 2003-2004 fiscal year in Chin, Indi4Japan, Malaysia, Turkey, South Kore4 Dubai, Srilanka, Newzealand and UK. The foreign trainingactivities for the year 2003-2004 are described as follows :-Sl. No.No,ofParticipanlsEnterprisingagencrsDuratioDl Diplorna in Telecom. study 02 CTO London 47 days2. Pdnciple of oplical Transmission & Disital MaI, 02 CTo Snlanka 19 days3. lNallation & Maintename of OpLical Fibre Optic Cable- 04 CTO, Malaysia 12 days4. Ilrlernel application technolog' 01 JICA, Japan 42 days5 IP teclnology course ol APT, China 12 days6 Data Conmunication & Intemet 01 API, lndia. 12 days7. Jonior Manacnent Course 01 APT, Korea 12 days8 E- Communicalions 0l APT, China 12 days9 Next Generarior Intelegent Optical network WRIMI- 0l APT, China 12 daysl0 O & M of Radio and related equiprnent 0g S[?H Nrhuh, Nwrerlud. 21daysRadro Shlion AdrinislJarion & Radi0 Equipment certificrtion sysLem 01 APf, Japan 09 days12 Short Equipment Training course ol Dubal 03 daysl3 Rural Telecom. Planning. 01 JICA, Japan 4l days74. Technology & Management in Telecon. field. 0l BSN Associalion. Japan 52 days15_ Broadband IP Networks & its applcations 01 APT, China 12 dayst6 Distal Swrlchins system. t6 Nelas, Turkey 12 dayst'7 Radrc Broadcasting. 0l APT, Korea 10 dayst8 GIol+ Training Cowse on Satelli0e Comm. Engineering. 01 JICA, Japan 61 daysl9 Telecom Networks Planning & Des;gn ol JICA, Japan. 62 days5.2.4 Participation in lbreign faclory testing/ seminar/workshop/meeting :(a) 611 officers/ officials of Bangladesh T&T Board participat€d in 17 differenr types of facrory resring/seminar / workshop / meeting in country during 2003-2004.(b) 59 Otficers of Bangladesh T&T Board participated in 32 different rypes of factory testing /semhar/ workshop / meeting abroad dudng 2003 2004.27 tL1 rfl ao I R9F or L 2 ooJ 2 oo4

5-3. Social welfare activities in Bangladesh T&T Board.Bangladesh TelegEph and Telephone Board with its limited resources provides different facilities tothe members of its staffFollowing sanctions made to meet-up several expenditures on welfme activities in the Ba-ogladeshTelegraph and telephone Board in the 2003-2004 fiscal year.SI. No.Head of ExpenditurcsAllocation & ActualExpenditure1. Sanction of betrevolent futrd io the employees of BangladeshT&T Board.2. Sanction of education fimd for the dependents of BatrgladeshT&T Board employees.3 Sauction of grant to about 40 educational idstihrtes includilgschools, colleges, mosques, madrasahs under Bangladesh T&TBoad to meet-up partial need of their yeady budget.k 19,67, .00Tk. 8,m,000.00Tk. 23,40,000.004. Sarction of grants for central spons including games asVolley ball, Cdcket, Kabadi and other indoor games.Tk.2,50, .00-End-2A41nuat'\-epDrt 2oo3 -2oo4

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