Administrator's Guide - Kerio Software Archive
Administrator's Guide - Kerio Software Archive Administrator's Guide - Kerio Software Archive
Chapter 40 Kerio Sync Connector for MacSynchronization troubleshootingKerio MailServer and Kerio Sync Connector provide special tools for possible synchronizationtroubleshooting, as follows:Traffic logsTraffic between Kerio MailServer and the Kerio Sync Connector can be logged both at KerioMailServer or/and at the Kerio Sync Connector:• Kerio MailServer1. Open Kerio Administration Console → Logs → debug.2. Right-click on the log pane to open a context menu, and select Messages.3. In the Logging Messages box just opened, enable the WebDAV Server Requestsoption (see figure 40.1).Figure 40.1 Debug log settingsOnce your problems are solved, it is recommended to disable the logging.• Kerio Sync Connector1. Go to System Preferences → Kerio Sync Connector and switch to the Advanced tab.2. Check the Enable debug logging option (see figure 40.2).The log can be found in the Console application (Applications → Utilities → Console).Synchronization fixingThe synchronization fix may help where problems with synchronized data occur. The fixwill result in generation of a copy of data on the server or in the client. The copy replacesthe opposite side’s data so that both stores include identical data. The risk is that a partof the data having been saved since the last synchronization may be lost in the fix.Follow these synchronization fix instructions:1. Go to System Preferences → Kerio Sync Connector and switch to the Advanced tab.2. Click on Repair.3. In the dialog box just opened, select if the data on the server beat the data on theclient during the synchronization, or vice versa. Click OK to initiate the synchronization.382
Figure 40.2Log settings in Kerio Sync ConnectorReporting problems to Kerio TechnologiesIf the synchronization problem is caused by an error in the application, it is recommendedto send the synchronization log to Kerio Technologies for further analysis.Any information recorded in the log are used only to solve problems associated with usageof this product. No information including the sender’s email address will be misusedin any way.To send the report, follow these instructions:1. Go to System Preferences → Kerio Sync Connector and switch to the Advanced tab.2. Click on Send report.3. This opens an email composer window where the log message and the sender’s addressare attached. Simply send the message, it is not necessary to add any information.383
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Figure 40.2Log settings in <strong>Kerio</strong> Sync ConnectorReporting problems to <strong>Kerio</strong> TechnologiesIf the synchronization problem is caused by an error in the application, it is recommendedto send the synchronization log to <strong>Kerio</strong> Technologies for further analysis.Any information recorded in the log are used only to solve problems associated with usageof this product. No information including the sender’s email address will be misusedin any way.To send the report, follow these instructions:1. Go to System Preferences → <strong>Kerio</strong> Sync Connector and switch to the Advanced tab.2. Click on Send report.3. This opens an email composer window where the log message and the sender’s addressare attached. Simply send the message, it is not necessary to add any information.383
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