Administrator's Guide - Kerio Software Archive
Administrator's Guide - Kerio Software Archive Administrator's Guide - Kerio Software Archive
Chapter 36 Support for ActiveSync5. Click OK to confirm settings.Once the log is set, run the synchronization of the device and the server to make the log.If needed, synchronization log can also be saved, as follows:1. Logs can be saved in a file in the Logs → Debug section.2. Right-click on the created log and choose Save log from the pop-up menu.3. In the Save Log dialog, select a path where the file will be saved, choose a file format (TXTor HTML) and confirm the dialog (see figure 36.4).Figure 36.4Saving a logLogging synchronization on mobile devicesOn Windows Mobile, the ActiveSync application includes special logs for each synchronizationperformed that can be helpful when solving traffic issues. Logs can be enabled/disabled in theAdvanced section of the ActiveSync application.Windows Mobile stores logs in \Windows\Activesync. Each synchronization process is savedin a stand-alone file whereas the three most recent logs are kept in the directory mentionedabove. Names of the log files are:Exchange Server0.txtExchange Server1.txtExchange Server2.txtThese logs may be helpful especially when solving issues in cooperation with the Kerio Technologiestechnical support.374
36.8 Troubleshooting36.8 TroubleshootingProblems with synchronization of a single folder on Windows MobileProblem descriptionUser’s attempts to synchronize a subscribed folder fail.SolutionIn ActiveSync configuration, perform these settings:1. In ActiveSync configuration, remove the folder from the list of synchronized folders.Figure 36.5 Removing a damaged folder from the list of synchronized folders2. Use so called “soft reset” to reboot the device.3. Synchronize the device with the server (without the damaged folder).4. If the synchronization has been completed successfully, add the folder to the list andrepeat the synchronization.5. If even now the synchronization is not successful, please contact Kerio Technologiestechnical support.Problems with synchronization of all folders on Windows MobileProblem descriptionUser’s synchronization of folders subscribed for synchronization fail.SolutionIn ActiveSync configuration, perform these settings:1. In ActiveSync configuration, remove (uncheck) all folders from the list of synchronizedfolders (see figure 36.6) and save settings.2. Use so called “soft reset” to reboot the device.3. Add the removed folders to the list again and repeat the synchronization.4. If even now the synchronization is not successful, please contact Kerio Technologiestechnical support.375
- Page 323 and 324: 31.7 User accountsFigure 31.10User
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- Page 331 and 332: 31.9 AliasesPublish this group info
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Chapter 36 Support for ActiveSync5. Click OK to confirm settings.Once the log is set, run the synchronization of the device and the server to make the log.If needed, synchronization log can also be saved, as follows:1. Logs can be saved in a file in the Logs → Debug section.2. Right-click on the created log and choose Save log from the pop-up menu.3. In the Save Log dialog, select a path where the file will be saved, choose a file format (TXTor HTML) and confirm the dialog (see figure 36.4).Figure 36.4Saving a logLogging synchronization on mobile devicesOn Windows Mobile, the ActiveSync application includes special logs for each synchronizationperformed that can be helpful when solving traffic issues. Logs can be enabled/disabled in theAdvanced section of the ActiveSync application.Windows Mobile stores logs in \Windows\Activesync. Each synchronization process is savedin a stand-alone file whereas the three most recent logs are kept in the directory mentionedabove. Names of the log files are:Exchange Server0.txtExchange Server1.txtExchange Server2.txtThese logs may be helpful especially when solving issues in cooperation with the <strong>Kerio</strong> Technologiestechnical support.374
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