Administrator's Guide - Kerio Software Archive

Chapter 28 Troubleshooting in Kerio MailServer3. Select the problematic folder, open it and change the filename from index.fld toindex.bad4. Run the Kerio MailServer Engine.The file is automatically regenerated upon the first logon of the user to their mailbox — thishappens in accordance with the current status of the folder and the file also takes over anyflags (marks that inform form example whether the message was marked as deleted or if itwas removed) from the original file renamed to index.bad.Upon starting Kerio MailServer, the following record is written in the Error log:[23/Jun/2005 12:12:47] mail_folder.cpp: Folder~jwayne@company.com/Contacts has corrupted status and index files,going to restore them. Some flag information may be lost28.2 Configuration Backup and TransferAll Kerio MailServer settings are independent of the operating system and are stored in twofiles placed in the directory where Kerio MailServer is installed:users.cfg and users.cfg.bakInformation about user accounts, groups and aliases. If the file is corrupt and KerioMailServer is unable to read it, it can be replaced by the users.cfg.bak backup file.Simply rename the file to users.cfg.mailserver.cfg and mailserver.cfg.bakAll other configuration parameters. If the file is corrupt and Kerio MailServer is unable toread it, it can be replaced by the mailserver.cfg.bak backup file. Simply rename thefile to mailserver.cfg.Warning: On Mac OS X and Linux systems, files can be maintained only if the user is logged inas the root user.Information on these two files are saved in the XML format. They can be therefore modifiedby hand or re-generated by your applications. Backups or transfers of these files can be easilyperformed by simple copying.Before configuration transfer, we recommend to also backup the sslcert a license directories(stored in the directory where Kerio MailServer is installed by default). The licensedirectory contains the license.key file with the Kerio MailServer license key. If you forget tomake a copy of the backup, you can download the license key from Kerio Technologies productweb. To download the license key, simply enter the product registration number on thehttps://secure.kerio.com/reg page. However, it is not recommended to use this proceduretoo often, because the number of license key downloads is limited. It is also necessaryto make backups of the myspell folder if other than default dictionaries are used in KerioWebMail (for details on this topic, see section 11.3).The sslcert directory contains an information about a SSL certificate currently in use. Ifyou fail to backup this directory before the configuration transfer, you will not be able to run304