Administrator's Guide - Kerio Software Archive

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Chapter 27 Deployment ExamplesFigure 27.6Setting up the backup server — maildelivery follows rules for queue of outgoing messagesby a scheduler, where more convenient schedule can be set.In the Configuration → Domains menu, the Forwarding tab of the domain company.com,you must enable the option The forward host is offline, delivery is triggeredby scheduler (for details on scheduler’s settings, refer to chapter9).Figure 27.7Setting up the backup server — mail delivery is controlled by the scheduler5. If Kerio MailServer is used as a primary mailserver, we recommend to add the serveraddress to the list of ignored servers that are not restricted by the settings in the Configuration→ SMTP server menu of the Security options tab (for more information, seechapter 15.2).302
Chapter 28Troubleshooting in Kerio MailServer28.1 Reindexing mail foldersProblem descriptionUser’s folder or even his/her entire mailbox is not displayed correctly. The damaged folderseems to be empty or some messages are missing.This problem might be caused by discrapancies between the index.fld special file and the#msgs directory in a Kerio MailServer’s mail folder.For better understanding, let us explain how Kerio MailServer handles messages. Email messages,contacts, events, tasks and notes are saved to a store as a folder tree. This store isrepresented by the \store directory which is further divided to domains, user mailboxes andfolders included in these mailboxes. Each folder contains several directories and files whereemail messages as well as information regarding these messages are stored.We will focus on the #msgs directory where messages in the format of .eml files are storedand on the special index.fld file which is used by Kerio MailServer to orientate in the #msgsdirectory while communicating with email clients. This file is created for each mail folderupon the first startup of Kerio MailServer.The index.fld file includes list of messages contained in the folder as well as specific informationregarding these messages. Each line of the file represents record of one email messagestored in the folder.The index.fld file and the #msgs directory are saved in every folder created in each useraccount. The following path can be used as an example:\Kerio\MailServer\store\mail\company.com\nmandela\INBOXSolutionThe solution might be easy:1. Stop the Kerio MailServer Engine.2. Under the store directory in the Kerio MailServer’s store, find the domain of the users whohave problems with their folders. Find the user’s folder labeled by their username. In thisfolder, the entire email account of the particular user is saved. User-created subfoldersare included in main folders — they are ordered in the same way as displayed in KerioWebMail.303
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Administrator’s GuideKerio Techno
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36 Support for ActiveSync . . . . .
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Chapter 1 IntroductionPersonal and
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1.2 Quick ChecklistBlackBerry suppo
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1.2 Quick Checklist11. If email for
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2.2 Conflicting software2.2 Conflic
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2.4 InstallationBy default, Kerio M
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2.4 InstallationSelect a folder whe
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2.4 InstallationFigure 2.5Custom in
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2.4 InstallationKerio MailServer En
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2.4 InstallationThe product support
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2.4 Installation(Kerio Administrati
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2.5 Configuration WizardNote: The c
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2.5 Configuration WizardFigure 2.16
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2.6 Upgrade and UninstallationWhen
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Chapter 3Product Registration and L
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3.2 Registration with the administr
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3.2 Registration with the administr
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3.3 License information and import
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3.4 Licensing policyOnce number of
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4.1 Kerio MailServer MonitorFigure
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4.2 Standalone processes of the ser
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5.2 Administration WindowThe same d
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5.2 Administration WindowStatus bar
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Chapter 6ServicesIn Configuration
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6.1 Service Parameter Settings• a
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6.1 Service Parameter SettingsFigur
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6.3 TroubleshootingFigure 6.5The De
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Chapter 7DomainsKerio MailServer ca
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7.2 GeneralFigure 7.2Domain setting
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7.4 FootersFigure 7.3Domain setting
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7.5 ForwardingFigure 7.5Domain sett
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7.6 Setting of Directory ServicesFi
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7.6 Setting of Directory ServicesFi
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7.7 Advanced7.7 AdvancedIn the Adva
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7.8 WebMail Logo3. In the Logging m
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8.2 Sending High Priority MessagesW
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Chapter 9SchedulingKerio MailServer
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9.2 Optimal Scheduling9.2 Optimal S
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10.1 Kerio MailServer CertificateFi
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10.1 Kerio MailServer Certificate
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10.2 Install certificates on client
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11.3 LanguageIf there is one of the
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11.3 LanguageFigure 11.1Dictionary
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12.2 Time IntervalsClick on Add to
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12.3 Setting Remote AdministrationF
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10312.3 Setting Remote Administrati
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13.2 Creating a user accountWarning
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13.2 Creating a user accountFigure
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13.2 Creating a user accountStore p
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13.2 Creating a user accountNote: T
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13.2 Creating a user accountFigure
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13.3 Editing User AccountNote: When
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13.5 Removing user accountsKerio Ma
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13.9 Administration of mobile devic
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13.9 Administration of mobile devic
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13.10 Import Users• MailAddress
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13.10 Import UsersFor detailed info
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13.10 Import UsersFigure 13.24Impor
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13.12 User Account TemplatesNote: C
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Chapter 14User groupsUser accounts
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14.1 Creating a User GroupGroup add
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14.1 Creating a User GroupPublish t
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15.1 Mail Delivery over the Interne
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15.1 Mail Delivery over the Interne
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15.2 SMTP serverinterface originall
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15.2 SMTP serverAuthentication by I
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15.2 SMTP serverLimit maximum incom
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15.3 AliasesMaximum number of deliv
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15.3 AliasesCharacter typea-zA-ZDes
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15.4 remote POP3 mailboxesFigure 15
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15.4 remote POP3 mailboxesthe messa
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15.4 remote POP3 mailboxesFigure 15
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15.6 Advanced OptionsDescriptionA c
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15.6 Advanced Optionsnot have to wo
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15.6 Advanced OptionsPLAIN authenti
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15.6 Advanced OptionsWatchdog Hard
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15.6 Advanced OptionsFigure 15.22HT
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15.6 Advanced Optionsstartup of the
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15.6 Advanced OptionsKerio WebMail
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16.1 Spam Rating tab16.1 Spam Ratin
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16.2 Blacklists tabtration Console
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16.2 Blacklists tabInternet databas
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16.3 Custom RulesSORBSSpam and Open
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16.3 Custom RulesUse the Add button
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16.3 Custom RulesTypeType of condit
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16.4 SpamAssassinFigure 16.7SpamAss
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16.5 Email policy records checksend
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16.6 Spam repellentFigure 16.9SPFOn
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16.7 Recommended configuration of a
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16.7 Recommended configuration of a
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16.8 Monitoring of spam filter’s
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16.8 Monitoring of spam filter’s
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17.1 Integrated McAfee Anti-VirusBe
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17.4 Server responses to detection
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17.5 Filtering Email Attachments17.
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17.6 Antivirus control statisticsFi
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18.1 ArchivingPath to the archive d
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18.2 Backup of user foldersFigure 1
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18.2 Backup of user foldersFigure 1
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18.2 Backup of user folders• Save
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18.2 Backup of user folders2. The s
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Chapter 19LDAP serverThe built-in L
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19.2 Configuring Email ClientsFigur
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19.2 Configuring Email ClientsMaxim
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20.2 Creating a Mailing List• con
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20.2 Creating a Mailing ListFigure
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20.3 Posting rulesFigure 20.4Creati
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20.4 Moderators and MembersAdd this
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20.4 Moderators and MembersAdding a
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20.5 Mailing list archiving2. This
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20.7 How to use Mailing ListsExampl
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Chapter 21Status InformationKerio M
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21.2 Message queue processingFrom,
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21.3 Active ConnectionsActive Conne
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21.4 Opened FoldersComponentsThree
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21.5 Traffic ChartsTime rangeIn the
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21.6 StatisticsRefreshThis button r
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22.1 Log settingsFigure 22.2Save lo
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22.1 Log settingsLog debugSelect th
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Page 269 and 270: 24.2 Kerio MailServer on LinuxExamp
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32.2 Kerio Outlook ConnectorNote: I
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33.1 Installation• MS Outlook 200
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33.1 InstallationNote: Kerio Synchr
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34.2 Windows Calendar34.2 Windows C
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Chapter 35CalDAV supportSince 6.5.0
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Chapter 36Support for ActiveSyncSup
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36.2 Supported versions of ActiveSy
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36.3 RoadSyncabcdeDevice typeEmail
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36.4 SSL encryptionWarning: It is n
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36.5 Remote deletion of the device
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36.6 Removing a device from the adm
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36.8 Troubleshooting36.8 Troublesho
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Chapter 37Support for BlackBerry vi
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If any problem occurs regarding com
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Chapter 40Kerio Sync Connector for
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Figure 40.2Log settings in Kerio Sy
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Apple Mail options and settings are
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42.1 Email42.1 EmailOn Apple iPhone
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43.1 Contacts43.1 ContactsUSAKerio
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Nokia ® and Mail for Exchange ® a
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arising from, out of or in connecti
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Glossary of termsApplication protoc
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MX RecordsOne of the record types t
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IndexAaccess rightsgroups 131accoun
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mailing lists 220MAPI 396master aut
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