Administrator's Guide - Kerio Software Archive
Administrator's Guide - Kerio Software Archive Administrator's Guide - Kerio Software Archive
Chapter 21 Status InformationViewing the Mail QueueYou may wish to check the mail queue if you suspect that messages are not leaving the server.Viewing the queue directly on the disk is not very easy, and is actually impossible if youadminister Kerio MailServer remotely. For this reason it is possible to view the mail queuedirectly in the Kerio Administration Console in the Status → Mail Queue section.In addition to message queue, the tab includes also statistical data regarding current numberof messages in the queue and their total size.Figure 21.1Messages in queueEach line of this window contains information about one message in the queue. The columnscontain the following information:ID queuesUnique message identifier. This identifier also represents the file names under which themessage is saved in the mail/queue folder.CreatedDate and time when the message entered the queue.Next TryDate and time of the next attempt to send the message (you can set the attempts intervaland the number of attempts in the Configuration → SMTP Properties section — seechapter 15.2). ASAP stands for As Soon As Possible. This way sending messages that arequeued for the first time — in the Online mode they are sent immediately, in the Offlinethey are queued and they are sent in scheduled time.SizeThe size of the message (excluding the envelope).236
21.2 Message queue processingFrom, ToThe sender’s and recipient’s email addresses If the From field is empty, it is a DSN messagesent by Kerio MailServer.StatusStatus of the message (reason why the message has not been sent) is described in thiscolumn.Manipulating Messages in the Mail QueueYou can take the following actions using the buttons under the Mail Queue window:RefreshThe Mail Queue window is refreshed whenever a change occurs in the queue. You canalso use the Refresh button to do this manually.Remove messagesRemoves the selected message from the queue. Click this button to display a menu toselect messages to be deleted from the queue. You can delete only selected messages, allmessages or messages that meet specific criteria.Try to send nowAttempts to send the selected message immediately.Run QueueStarts sending messages from the queue.21.2 Message queue processingWhen processing the Mail Queue Kerio MailServer creates a new process for each message thatreports all actions (delivery to a local mailbox or a remote SMTP server, antivirus control, etc.)and then terminates. Several such processes can run simultaneously — that means that KerioMailServer can send more messages at one time. The maximum number of delivery taskscan be set in the Configuration/SMTP Properties section, the Options tab, Maximum number ofdelivery tasks parameter (the default value is 32).In the Status → Message Queue section on the Message Queue Processing tab you can viewthe active processes (when the process was created, which message is being processed, whichSMTP server it is being sent to, etc.) and check their status (antivirus control, sending, localdelivery, etc.).The individual columns in the Delivery Tasks window have the following meaning:IDA unique message identifier (corresponds with the message ID in the mail queue and thefilename in the mail/queue directory).237
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Chapter 21 Status InformationViewing the Mail QueueYou may wish to check the mail queue if you suspect that messages are not leaving the server.Viewing the queue directly on the disk is not very easy, and is actually impossible if youadminister <strong>Kerio</strong> MailServer remotely. For this reason it is possible to view the mail queuedirectly in the <strong>Kerio</strong> Administration Console in the Status → Mail Queue section.In addition to message queue, the tab includes also statistical data regarding current numberof messages in the queue and their total size.Figure 21.1Messages in queueEach line of this window contains information about one message in the queue. The columnscontain the following information:ID queuesUnique message identifier. This identifier also represents the file names under which themessage is saved in the mail/queue folder.CreatedDate and time when the message entered the queue.Next TryDate and time of the next attempt to send the message (you can set the attempts intervaland the number of attempts in the Configuration → SMTP Properties section — seechapter 15.2). ASAP stands for As Soon As Possible. This way sending messages that arequeued for the first time — in the Online mode they are sent immediately, in the Offlinethey are queued and they are sent in scheduled time.SizeThe size of the message (excluding the envelope).236
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