Pharmacy Technician Program Manual (918K pdf) - NorQuest College

Academic Year 201–2013 V1.12ivNorQuest College

Program ManualProgram InformationCollege-Wide Learning OutcomesLearning outcomes describe attributes and abilities learned by students in a particularinstitution, program, or course. NorQuest College has committed to producing graduatesof high calibre. NorQuest College Learning Outcomes describe the NorQuest graduate asone who has the ability to:Manage personal growthWork with othersThink critically, creatively, and reflectivelyCommunicateApply numeracyLearn activelyPharmacy Technician Diploma Program TeamDean Faculty of Health Studies Kim CampbellAssociate Dean Faculty of Health Studies Jennifer SchneiderProgram Chair Allied Health Careers Bev SuntjensAssociate Chair Pharmacy Technician Kimberly SniderInstructional TeamChuck WilgoshLily KrieseAndrea OutramSusan LoewenProgram Project Assistant Veronica VasquezAdministrative AssistantAdministrative SupportCheryle BarnesHilary CheungPharmacy Technician 7

Academic Year 201–2013 V1.12Pharmacy Technician Diploma Program OfficeLocation:Mailing Address:Room B102, First FloorHealth Education Centre 102 Ave. (East Court)10704 102 AvenueEdmonton, Alberta10215 108 StreetEdmonton AB, T5J 1L6Phone: 780-644-6395Fax: 780-644-6339Building Hours:Parking:Health EducationMain Building Centre 102 Ave.Monday–Friday 07:00 – 22:00 07:30 – 22:00Saturday 08:00 – 17:00 08:00 – 16:00Sunday and Holidays 10:00 – 13:30 10:00 – 13:30Daytime public parking is available near the downtown campus.You may park without charge in the College parking lots north ofthe downtown campus buildings after 17:00h (5 pm) and onweekends.Pharmacy Technician Diploma Program AdvisoryCommitteeThe Program Advisory Committee (PAC) provides information and guidance to theprogram area. The committee members ensure that the program leaders are aware oftrends in the marketplace and implementation of new practices. They also provide ideason how to enhance the program.The Pharmacy Technician PAC is composed of pharmacists, pharmacy technicians,business members, and pharmacy leaders.Through the PAC, graduates can contribute to matters relating to overall programdelivery, program content, and college services.Meetings are held twice per year.8 NorQuest College

Program ManualProgram InformationProgram InformationOverview of ProgramThe Pharmacy Technician Diploma Program prepares graduates to work as members of apharmacy team preparing prescription medications for dispensing under the supervisionof a pharmacist. Tasks may involve filling prescriptions, preparing compoundedmedications, preparing sterile products, repackaging pharmaceuticals, managinginventory, and providing customer care.Graduates are qualified to work in community and hospital pharmacies and may also findwork with insurance companies.The curriculum integrates the knowledge, skills, behaviours, and attitudes that contributeto your ability to be successful in your role as a health-care professional. Uponcompletion you will be able to demonstrate professionalism through the followingbehaviours:Demonstrate accountability and responsibility for own actionsCommunicate in a positive, tactful way using effective therapeutic and interpersonalcommunication skillsWork well as a member of an interdisciplinary teamDemonstrate critical thinkingBe knowledgeable and competent to practice within the scope of practiceDemonstrate a clear understanding of your roleProtect the health and safety of the publicThe NorQuest College Pharmacy Technician Diploma Program has been granted fullaccreditation by the Canadian Council for Accreditation of Pharmacy Programs for afive-year term from 2012 to 2017.Pharmacy Technician 9

Academic Year 201–2013 V1.12Program Learning OutcomesThe primary outcomes of the pharmacy technician program at NorQuest College are tograduate a pharmacy technician eligible for registration with ACP and competent inproviding the necessary technical, distributive, and informative gathering knowledge,skills, values, and attitudes as outlined by the national competencies set out by CPTEA.Specifically the graduate will:1. Integrate related theory, principles, and concepts into professional practice.2. Use knowledge and skills to provide safe, competent services for patients in avariety of settings.3. Establish and maintain effective interpersonal relationships with individuals andgroups.4. Work collaboratively with patient, patient agent, family and pharmacist..5. Communicate effectively using written , verbal, and technological methods6. Work within the parameters of his/her role in the pharmacy setting as defined bylegislation and agency policy.7. Accept ethical and legal responsibility and accountability for his/her own actions.8. Apply critical thinking skills to make decisions, plan strategies and solveproblems, and act as a patient advocate.9. Use self-evaluation and ongoing learning to demonstrate personal andprofessional growth and development10. Demonstrate leadership skills within the pharmacy technician role in thecommunity and institutional pharmacy settings.11. Apply pharmacy business operations principles to community and institutionalpractice settings within the role of the pharmacy technician.10 NorQuest College

Program ManualProgram InformationProgram DeliveryThe Pharmacy Technician Diploma Program is offered full-time at the NorQuest CollegeHealth Education Centre 102 Ave. (East Court Building).This program has been designed to give you the best possible education. The coursesprovide instruction that will increase your knowledge and skills within your chosen field,as well as general studies that enable you to enhance your interdisciplinary understandingand communication.A number of NorQuest College courses have credit transfer agreements in place withother institutions; in some cases, block transfer agreements that give credit for the entireprogram of study can be accessed. Please ask your program office for the most currenttransfer agreement information.On-campus daytime classes/seminarsTwo, four-week (20-day) practicum experiences, one in a community setting and onein an institutional setting, after completion of the theory and lab courses.Web-based learning resources may be available for some coursesTo graduate from the Pharmacy Technician Diploma Program you must successfully passall courses. Upon graduation you will receive the following:A NorQuest College DiplomaAn official transcriptPharmacy Technician 11

Program ManualProgram InformationCourseCodeHEED 1000Course NameHealth Education: Individual Health andWellnessCredits HoursPassingGrade3 45 C–PLAB 1004 Extemporaneous Compounding Lab II 3 45 PPLAB 2001 Institutional Pharmacy Lab 4 60 PPMAN 1000 Pharmacy Management 3 45 C–SMED 2000 Safe Medication Practices 3 45 C–TPRT 2001 Pharmacy Technician: Community Practicum 5 160 PTPRT 2002 Pharmacy Technician: Institutional Practicum 5 160 POPTION COMM 2011 or another post-secondary option 3 45 PTOTAL HOURS/CREDITS 80 1370Pharmacy Technician 15

Academic Year 201–2013 V1.12Students must also complete one cross-over domain option. You may choose to takeCOMM 2011 or have another post-secondary option approved.CourseANPH 1000DescriptionStudy the basics of normal anatomy and physiology. The structure and functionof each body system is covered, and the relationship between the structure andfunction of each system is explored. Learn about the interactions of bodysystems.Prerequisite: NoneCOMM 1011 Learn about basic communication skills such as listening, interpreting verbal andnon-verbal messages, and understanding the emotions of others. Discover thelink between interpersonal communication and relationships. Increase your selfawarenessand learn strategies for effective communication and conflictmanagement in the workplace.Prerequisite: NoneCOMP 1011COMP 2011DRDF 1000ENGL 2550HEED 1000Learn how to use two different dispensary software programs, accurately enterprescription information, and demonstrate your ability to modify patient, drug,and physician information recorded in the software utilizing safe medicationpractices.Prerequisite: NoneExpand your practical experience with methods of drug distribution for the inpatientsand out-patients of institutions. Using institutional pharmacy software,you will become familiar with order entry for prescriptions for patients in anursing home and/or a group home. You will enter the prescriptions according tohospital guidelines.Prerequisite: COMP 1011Explore the topics of drug development and manufacturing, drug stability, anddrug formulations and uses. You will learn about the packaging and labelling ofprescription medications and safe medication practices. You will practise usingthe Compendium of Pharmaceutical Specialties (CPS) to obtain druginformation required for labelling patient prescription medications.Prerequisite: NoneThe course has a strong focus on essay composition and analysis. Theassignments are designed to encourage critical and analytical reading, thinking,and writing. This course also introduces and demonstrates the APA method ofcitation.Prerequisite: NoneGain an overview of the physical, social, psychological, environmental, andspiritual aspects of personal health and wellness within the context of thecommunity, the Canadian health-care system, and the global environment.Lifestyle choices are introduced as physical and social determinants affectingpersonal health and the health of others. Learn how to take responsibility foryour own health and to advocate for the health of others.Prerequisite: None16 NorQuest College

Program ManualCourseLEGL 1000MATH 1000PATH 1010PHCS 2000PHPR 1001PHPR 1002PHRM 2001DescriptionProgram InformationLearn about the laws that govern the practice of pharmacy. Discuss a variety ofethical issues in the practice of pharmacy, in part through exposure to literatureon ethics in health care. You will be challenged to reflect on your own valuesand beliefs and, through discussion, to explore the views held by others.Prerequisite: NoneLearn about the application of arithmetic to pharmacy calculations. Focus onunits of measurement, community pharmacy math, prescription pricing,calculating medication doses, and those calculations used in preparingextemporaneously compounded products.Co-requisites: PLAB 1001, PLAB 1003Note: This course is offered in an online format only.This course focuses on the pathological processes underlying diseases anddisorders. It gives learners a foundation for understanding the phenomena thatproduce alterations in human physiologic function across the lifespan. Thecourse includes common disease entities as examples of pathological processes.Each pathological process is explained as a concept and illustrated by typicaldiseases and disorders. Disease is discussed in terms of manifestations, etiology,and complications. Learners will gain a basic understanding of the diagnosis andmanagement of the disease process associated with pathophysiologicdysfunction.Prerequisite: ANPH 1000 or ANPH 1001/1002Enhance your customer service skills. Learn to present ideas clearly, concisely,and effectively in verbal and written forms. Perfect your oral skills so that youcan perform effectively in professional and social situations. Practise usinginterpersonal skills, including active listening, questioning, team building,conflict resolution, and strategies for employment. Learn to apply thefundamentals of customer service in the health-care industry and to prepareplans, implement programs, evaluate success, and employ safe medicationpractices.Prerequisite: NoneGain an overview of community pharmacy operations. You will learn about theroles of pharmacy personnel, security, technology, and contemporary issues incommunity pharmacy practice. You will explore the application of federal andprovincial legislation governing the provision of community pharmacy services.Prerequisite: NoneGain an introduction to the organization of health-care institutions, the functionsand services of the institutional pharmacy, the role of the institutional pharmacytechnician, and the roles of other members of the pharmacy team. Drugdistribution systems and pharmacy services are emphasized, includingpurchasing and inventory management, drug formulary systems, and preparationof extemporaneous compounds.Prerequisite: NoneStudy the essential concepts of pharmacotherapeutics and the drugs used to treatvarious disorders of the human body.Prerequisites: ANPH 1000, PATH 1010Pharmacy Technician 17

Academic Year 201–2013 V1.12CoursePHRM 2002PLAB 1001PLAB 1003PLAB 1004PLAB 2001PMAN 1000SMED 2000DescriptionStudy the essential concepts of pharmacotherapeutics and the drugs used to treatvarious disorders of the human body.Prerequisites: ANPH 1000, PATH 1010, PHRM 2001Apply your knowledge of safe medication practices, legislation, and theoryrelated to basic concepts in processing community (retail) pharmacyprescriptions. Develop your knowledge base of frequently prescribedmedications and related dosage forms available in Canada. You will gainpractical experience in the processing of prescriptions and performing qualitycontrolchecks and inventory-management activities. The evaluation will bebased on evidence of attainment of necessary baseline skills, continuousimprovement of skills, and overall competency throughout the lab sessions.Prerequisites: COMP 1011, DRDF 1000, MATH 1000Co-requisites: PHRP 1001, LEGL 1000Gain practical experience in applying safe medication practices when preparinga variety of extemporaneous compounds including liquids, suspensions,emulsions, lotions, capsules, solutions, elixirs, ointments, creams, andsuppositories. You will learn how to competently calculate, weigh, and measurechemicals and complete records in a timely and accurate manner.Prerequisites: MATH 1000, DRDF 1000Gain practical experience in applying safe medication practices when preparingparenteral products. The following components will be emphasized:development of basic aseptic techniques, accuracy, record keeping,professionalism, and strict adherence to protocol.Prerequisites: DRDF 1000, MATH 1000, PLAB 1001, PLAB 1003Co-requisite: PHPR 1002, PLAB 2001Gain practical experience in applying safe medication practices within thevarious drug distribution systems. The use of manual and computerized orderprocesses for a variety of drug distribution systems will be emphasized.Performance evaluation will be based on evidence of the attainment of baselineskills, the continuous improvement of those skills, and overall competencythroughout the lab sessions.Prerequisites: PLAB 1001, PLAB 1003, PHPR 1002Co-requisites: PLAB 1004Learn how community and institutional pharmacies operate as businesses.Explore the different components of pharmacy operations, includingorganizational development, merchandising, inventory management andpurchasing, and cash handling. Discuss performance management and itsapplication in the pharmacy environment.Prerequisite: NoneLearn about accepted safe practices in a health-care environment to reduce theincidence of medication errors while supporting zero tolerance for errors, noblamereporting, and a culture of fairness.Prerequisite: None18 NorQuest College

Program ManualCourseTPRT 2001TPRT 2002DescriptionProgram InformationExpand your learning through this realistic experience of the roles andresponsibilities of a pharmacy technician in a community setting. Under theguidance and supervision of the assigned pharmacist or pharmacy technician,you will be given the opportunity to apply the academic knowledge and practicalskills you have acquired during the program. During the practicum experience,you should demonstrate increased confidence and consistency in providingquality service. You will be assigned to a community pharmacy, primarilyduring daytime hours, for four consecutive weeks (20 days/150 hours). Someevening or weekend shifts may be required by the facility.Prerequisites: All Pharmacy Technician theory and lab coursesExpand your learning through this realistic experience of the roles andresponsibilities of a pharmacy technician in an institutional setting. Under theguidance and supervision of the assigned pharmacist or pharmacy technician,you will be given the opportunity to apply the academic knowledge and practicalskills you have acquired during the program. During the practicum experience,you should demonstrate increased confidence and consistency in providingquality service. You will be assigned to an institutional pharmacy, primarilyduring daytime hours, for four consecutive weeks (20 days/150 hours). Someevening or weekend shifts may be required by the facility.Prerequisites: All Pharmacy Technician theory and lab coursesOptional CoursesStudents must also complete one cross-over domain option. You may choose to takeCOMM 2011 or have another post-secondary option approved.Pharmacy Technician 19

Academic Year 201–2013 V1.12Program Outline (1012/13) – For students admitted in 2012/13Students admitted to the Pharmacy Technician program for the 2012/13 academic yearwill follow the new program structure as set out belowCourseCodeCourse NameCredits HoursPassingGradeANPH 1000 Introduction to Anatomy and Physiology 3 45 DCOMM 1011Interpersonal Communication for Health-CareProfessions3 45 DENGL 2550 Introduction to Composition 3 45 DHEED 1000Health Education: Individual Health andWellness3 45 C-PATH 1010 Pathophysiology 3 45 DPHRM 1000 Introduction to Pharmacy Practice 3 45 C-PHRM 1001 Pharmaceutical Calculations 3 45 B+PHRM 1002 Pharmacy Law and Ethics 3 45 C-PHRM 1003 Pharmacotherapeutics I 3 45 C-PHRM 1004 Pharmacy Customer Service 3 45 C-PHRM 1010 Community Prescription Processing Lab 3 45 PPHRM 1013 Pharmacotherapeutics II 3 45 C-PHRM 1020 Community Pharmacy Practice 3 45 C-PHRM 1030 Community Pharmacy Lab 6 45 PPHRM 1040 Compounding Lab 3 45 PPHRM 2005 Pharmacy Management 3 45 C-PHRM 2006 Medication Safety and Risk Management 3 45 C-PHRM 2010 Institutional Prescription Processing Lab 3 45 PPHRM 2020 Institutional Pharmacy Practice 3 45 C-PHRM 2030 Institutional Pharmacy Lab 4 60 PPHRM 2040 Sterile Products Lab 3 45 PPHRM 2201 Pharmacy Technician: Community Practicum 5 160 PPHRM 2202 Pharmacy Technician: Institutional Practicum 5 160 POPTION COMM 2011 or another post-secondary option 3 45 PTOTAL HOURS/CREDITS 80 137020 NorQuest College

Program ManualProgram InformationStudents must also complete one cross-over domain option. You may choose to takeCOMM 2011 or have another post-secondary option approved.CourseANPH 1000DescriptionStudy the basics of normal anatomy and physiology. The structure and functionof each body system is covered, and the relationship between the structure andfunction of each system is explored. Learn about the interactions of bodysystems.Prerequisite: NoneCOMM 1011 Explore the fundamentals of communication and interpersonalrelationships. Examine effective communication, barriers to effectivecommunication, and specific communications strategies that can improveinteractions with others. Learn about theories related to communicationclimate, groups, teams, conflict, and conflict management.Prerequisite: NoneENGL 2550HEED 1000PATH 1010PHRM 1000The course has a strong focus on essay composition and analysis. Theassignments are designed to encourage critical and analytical reading, thinking,and writing. This course also introduces and demonstrates the APA method ofcitation.Prerequisite: NoneGain an overview of the physical, social, psychological, environmental, andspiritual aspects of personal health and wellness within the context of thecommunity, the Canadian health-care system, and the global environment.Lifestyle choices are introduced as physical and social determinants affectingpersonal health and the health of others. Learn how to take responsibility foryour own health and to advocate for the health of others.Prerequisite: NoneThis course focuses on the pathological processes underlying diseases anddisorders. It gives learners a foundation for understanding the phenomena thatproduce alterations in human physiologic function across the lifespan. Thecourse includes common disease entities as examples of pathological processes.Each pathological process is explained as a concept and illustrated by typicaldiseases and disorders. Disease is discussed in terms of manifestations, etiology,and complications. Learners will gain a basic understanding of the diagnosis andmanagement of the disease process associated with pathophysiologicdysfunction.Prerequisite: ANPH 1000 or ANPH 1001/1002Explore the history of pharmacy practice. Discover the role and scope of practiceof the pharmacy technician within the Canadian health-care system. Examinehealth promotion and primary health care in relation to medication use. Explorethe use of critical thinking and evidence-based practice in pharmacy practice.Learn the fundamentals of pharmacy practice related to drug development andmanufacturing, drug stability, drug formulation and uses and safe medicationpractices. This course also introduces you to lifelong learning through reflectivepractice. This course has a mentoring component.Prerequisite: NonePharmacy Technician 21

Academic Year 201–2013 V1.12CoursePHRM 1001PHRM 1002PHRM 1003PHRM 1004PHRM 1010PHRM 1013PHRM 1020DescriptionLearn the application of arithmetic to pharmacy calculations. Examineunits of measurement, pharmacy math, prescription pricing, calculation ofmedication doses, and calculations used in preparing extemporaneouscompounds and parenteral products.Prerequisite: NoneExamine the laws that govern pharmacy practice and the ethical issuesthat influence pharmacy technician work. You will be challenged tocommit to lifelong learning, to explore the values and beliefs held byothers, and through self-reflection, to critically analyze your own valuesand beliefs.Prerequisite: PHRM 1000Learn about the essential concepts of pharmacotherapeutics. Study the drugsused to treat infections and various disorders of the human body affecting thenervous system, respiratory system, gastrointestinal system, and urinary system.Prerequisites: ANPH 1001, ANPH 1002Co-requisite: PATH 1010Examine customer service in relation to pharmacy practice. Explore theimportance of good internal and external customer service in today’s consumerdrivensociety. Apply the fundamentals of patient-centred care, interpersonalcommunication skills, and conflict resolution to the areas of therapeuticcommunication and customer service. A laboratory component is included inthis course for students to apply their knowledge, and practise theircommunication and customer-service skills.Prerequisite: COMM 1011Learn to use community dispensary software programs to accurately enterprescription information. Computer software practice opportunities areprovided for modification of drug and inventory information as well asfor updating of patient and physician information.Prerequisite: NoneStudy the concepts of pharmacotherapeutics and the drugs used to treatvarious disorders of the human body affecting the cardiovascular system,musculoskeletal system, endocrine system, and integumentary system. Inaddition, you will learn about the drugs used to treat cancers.Prerequisites: PHRM 1003Learn about community pharmacy operations in relation to the roles ofpharmacy personnel, security, technology, and contemporary issues incommunity pharmacy practice. Explore the application of federal andprovincial legislation to community pharmacy services.Prerequisite: PHRM 1000Co-Requisites: PHRM 100222 NorQuest College

Program ManualProgram InformationCoursePHRM 1030PHRM 1040PHRM 2005PHRM 2006DescriptionApply the theory and legislation related to the basic concepts inprocessing community (retail) pharmacy prescriptions. Develop aknowledge base of frequently prescribed medications and related dosageforms available in Canada. Students will have the opportunity to workindependently in processing the prescriptions, to perform quality-controlchecks on the work of other students, and to perform inventorymanagement.Prerequisites: PHRM 1000, PHRM 1001, PHRM 1010Co-requisites: PRHM 1020Gain practical experience in preparing a variety of extemporaneouscompounds, including liquids, suspensions, emulsions, lotions, capsules,solutions, elixirs, ointments, creams, and suppositories. Learn how tocompetently calculate, weigh, and measure chemicals and completerecords required in pharmacy practice.Prerequisites: PHRM 1000, PHRM 1001Learn how community and institutional pharmacies operate as businesses.Explore the different components of pharmacy business operationsincluding organizational development and performance management,merchandising, inventory management, purchasing, and patient paymentsystems. Examine federal and provincial legislation as it applies topharmacy business practices.Prerequisite: PHRM 1020, PHRM 2020Examine safe practice and risk management strategies to reduce theincidence of medication errors while supporting zero tolerance for errors,no-blame reporting, and the development of a culture of safety andfairness. Apply your knowledge of legislation and ethics to determine safemedication practices for community and institutional pharmacy practice.Prerequisite: PHRM 1020, PHRM 2020PHRM 2010 Expand your knowledge in the use of pharmacy software programs.Practise order entry of prescriptions for institutionalized patients byentering the prescriptions according to simulated institutional health-careagency guidelines.Prerequisite: PHRM 1010PHRM 2020Explore the ways in which institutional pharmacy operations influence thework of pharmacy personnel, and the function of drug distributionsystems and pharmacy services. Study the issues that affect institutionalpharmacy practice, and the impact of technology and trends. Learn howfederal and provincial legislation applies to institutional pharmacyservices. In addition, you will learn about aseptic technique in thepreparation of sterile products.Prerequisite: PHRM 1002, PHRM 1020Pharmacy Technician 23

Academic Year 201–2013 V1.12CoursePHRM 2030PHRM 2040PHRM 2201PHRM 2202DescriptionApply previous theory and follow legislation and standards of practiceguidelines in processing institutional pharmacy prescriptions (medicationorders). Students will gain practical experience in using various methodsemployed by institutions for drug distribution. Both manual andcomputerized order processes are emphasized.Prerequisites: PHRM 2010, PHRM 2020Co-requisites: PHRM 2040Apply your previous knowledge in the preparation of sterile products,including parenteral medication. Develop competency in the skillsrequired by pharmacy technicians for sterile products: basic aseptictechniques, accuracy, record keeping, and strict adherence to protocol.Prerequisites: PHRM 1040, PHRM 2010, PHRM 2020.Co-requisite: PHRM 2030Gain practical experience applying the knowledge and skills of apharmacy technician in a community pharmacy setting. Students arepreceptored in a community pharmacy for four consecutive weeks (20days/160 hours). Some evening or weekend shifts may be required.Prerequisites: PHRM 2030, PHRM 2040, PHRM 2005, PHRM 2006.Gain practical experience applying the knowledge and skills of apharmacy technician in an institutional pharmacy setting. Students arepreceptored in an institutional pharmacy for four consecutive weeks (20days/160 hours). Some evening or weekend shifts may be required.Prerequisites: PHRM 2030, PHRM 2040, PHRM 2005, PHRM 2006.Optional CoursesStudents must also complete one cross-over domain option. You may choose to takeCOMM 2011 or have another post-secondary option approved.24 NorQuest College

Program ManualProgram InformationSchedulesFull-Time StudentsThe full-time program is offered in five terms over a two-year period. The followingschedule is subject to change.Year 1Term 1 Term 2 Term 3ANPH 1000 PATH 1010 PHRM 1004Year 2COMM 1011 PHRM 1002 PHRM 1013ENGL 2550 PHRM 1003 PHRM 2010PHRM 1000 PHRM 1020 PHRM 2020PHRM 1001 PHRM 1030PHRM 1010 PHRM 1040Term 4 Term 5HEED 1000 PHRM 2201PHRM 2005 PHRM 2202PHRM 2006PHRM 2030PHRM 2040ElectivePracticum ExperiencesThere are two practicum experiences in the program: one in a community setting and onein an institutional setting. You must have successfully completed all theory and labcourses/Skills Workshop, before you can participate in a practicum experience. Eachpracticum experience is 20 days (4 weeks) long. You will work the same hours as thesupervising preceptor and this may include day, evening, and weekend shifts. We doour best to place students within the Greater Edmonton region, but you may be placedoutside the region depending on the availability of sites.Pharmacy Technician 25

Academic Year 201–2013 V1.12Contacting Potential SitesThe placements will be arranged by the program area; you are not to solicit facilitieson your own. You will be able to provide the program area with a list of requests,however due to circumstances beyond our control the College cannot guarantee you aplacement at your facility of choice. You will be notified of the practicum site that youhave been assigned to once the arrangements have been made.It may also be possible to complete your practicum at your place of employment, if itqualifies as a practicum site. If your place of employment meets the practicum placementrequirements, you will need your supervisor’s willingness to act as a preceptor, andensure that the duties you perform during this time match those required of you as aprogram student. If this option is of interest to you, please contact our program assistantto determine if this request is possible in your particular situation.Supervision While on PracticumDuring the practicum experience you will be assigned a supervising preceptor to workwith you. College support is available to the supervising preceptor and student if anyquestions or concerns arise during the practicum experience.Documents1. Practicum FormsA practicum manual, evaluation forms, and hour log will be provided to you duringthe practicum orientation meeting. Copies both for yourself and your preceptor willbe provided. It is your responsibility to give the practicum site their copy of all threeforms.2. Practicum JournalIn order to maximize your learning experience, you will also be required to completeand submit weekly practicum journal entries, outlining your weekly goals andreflecting on the knowledge and skills that you are gaining and perfecting.3. Criminal Record CheckA current (within 90 days of your practicum start date), clear criminal record checkis required by your institutional placement. This will be at your expense. You arerequired to bring this document with you on your first day at the practicum site.4. Immunizations and CPRFlu shots, TB tests, and any other outstanding immunizations are required. You arerequired to bring an up-to-date copy of your record with you on your first day ofyour institutional placement. Your CPR BLS Level C should also be up-to-date. Youmay be able to take this through the college.26 NorQuest College

Program ManualProgram InformationPracticum Readiness AssessmentEach practicum experience will place the student in a position such that they will beserving the public in a health related capacity. To be granted a practicum placement, it istherefore necessary for the student to have the ability to perform well in their assignedrole. You will be required to pass a practicum readiness assessment (also known as thepre-practicum assessment) before being sent out on any practicum. The pre-practicumassessment includes a knowledge-based written exam and a practical assessment of yourskills.Each student must demonstrate an appropriate level of readiness in the following areas:Academic (knowledge-based) – Demonstrate that you have the knowledge you willneed to apply in a real-world setting.Competence (skill-based) – Demonstrate that you have acquired, and are able toapply, the appropriate skills to assist individuals in a health-care setting and to workindependently as well as within a team.Professionalism (displayed behaviours) – Throughout the program you must havelearned and demonstrated the professional mannerisms necessary and appropriate foryour role on the health care team.Pharmacy Technician 27

Academic Year 201–2013 V1.12Scope of Practice as a Student While on PracticumYou may practise only those skills that you have successfully demonstrated to yourinstructor during the Skills Workshops or lab courses.You must have your supervising preceptor observe a skill that you perform for thefirst time.Any restricted activities can only be performed under the direct supervision of thepreceptor.The supervising preceptor may reassess the performance of a skill at any time toensure that you continue to perform the skill safely.You may be directed back to the College for further practice if the skill is notperformed satisfactorily at the practicum site.If you are unable to perform a skill identified as critical, you will receive anunsatisfactory practicum evaluation.You must assure client safety and maintain the confidentiality of the facility and itsclients at all times. If your actions result in an actual or potential violation of clientsafety or confidentiality policies, you will be immediately removed from the practicumsite. Examples of safety violations include, but are not limited to the following:Unsafe performance of skillsInadequate preparation for the practicum assignmentUnprofessional or unethical conduct, including dishonesty, verbal abuseFormal Practicum EvaluationsAll applicable skills performed during your practicum experience are evaluated to assessyour readiness to competently work in the mental health environment. At a minimum,you will receive a mid-point assessment and a final assessment. You must pass your finalassessment in order to receive a passing grade for the practicum experience.28 NorQuest College

Program ManualProgram InformationIntervention Process for Seeking AssistanceYour ongoing performance and evaluation is a shared responsibility between you and thesupervising preceptor. Either you or your supervising preceptor may identify difficultiesduring your practicum experience. If you are having difficulty meeting the identifiedpracticum performance outcomes, you will participate in a conference with the instructorand Program Chair or other designated person(s). A Learning Improvement Plan will beinitiated. This Learning Improvement Plan includes the area of concern and specificactions for improvement, as well as timelines and consequences for not meeting programoutcomes (see Academic Performance and Learning Improvement Plans section).If you are still unable to meet the practicum outcomes, you will be given anunsatisfactory practicum evaluation.Practicum FeeThe practicum placements are a necessary part of the program’s learning. Each practicumis a course in itself and is therefore subject to requirements and regulations of theprogram. This includes tuition fees that must be paid. The tuition fees for allcollege/university courses are based on a set amount per credit. Because practicumcourses in the Allied Health programs are usually worth more than three credits, the feesfor the practicum courses are substantially more than that for a normal 3-credit course.Assessment of OutcomesThe assessment of outcomes is based on your ability to meet the learning outcomes foreach course. Each course outline identifies the learning outcomes, the type(s) ofassessments used and the weighted mark allocated to each type of assessment. Dependingon the type of course, assessments may be based on one or more of the following:Written examsComputer-based examsAssignmentsSkill performancePharmacy Technician 29

Academic Year 201–2013 V1.12Skill Performance Evaluations – Lab CoursesUpon completion of each skill unit, you must be able to demonstrate the ability toperform the skills successfully without assistance and/or supervision.Skill Performance Evaluations – Practicum ExperienceYou will be evaluated in a real-world pharmacy environment on your ability to apply theknowledge, skills, attitudes, and concepts presented in the curriculum. You must receivea satisfactory final evaluation in order to receive a passing grade for the practicumexperience.Course MarksMarks on examinations and assignments are given in a percentage. The percentages youreceive on your assessments are converted to an alpha grade for the final course grade.This alpha grade is then converted to the four point grading scale used by the Albertapost-secondary system.At the end of each group of courses that make up the semester, a grade point average(GPA) is determined.Release of Examination, Assignment, and PresentationMarksMarks will be posted on Blackboard by the end of the day each Friday. Do not approachthe program staff regarding your results prior to the release of the marks. Your instructorwill inform you should there be a delay in the release of marks. Instructors will not returnexams during class; however you can book a meeting with the instructor to review yourexam.30 NorQuest College

Program ManualProgram InformationGrading ScaleThe final letter grade for all theory courses is based on the following scale:Descriptor Alpha Grade 4-Point Scale Percentage ScaleA+ 4.0 100 99Excellent A 4.0 98 95A– 3.7 94 90B+ 3.3 89 85Good B 3.0 84 80B– 2.7 79 75C+ 2.3 74 70Satisfactory C 2.0 69 65C– 1.7 64 60D+ 1.3 59 55Poor D 1.0 54 50Failure F 0.0 49 0Honours StandingTo complete the program with honours standing you must meet the following criteria:Obtain a cumulative grade point average greater than or equal to an A– (90–94%)Not have failed or repeated any coursesPharmacy Technician 31

Academic Year 201–2013 V1.12Program EvaluationIt is important to NorQuest College that you receive quality programs and services andare able to find a job related to your education. In order to determine if the College issuccessful in meeting both goals, you are asked, at various points during the program, toprovide anonymous and confidential feedback on the College and the PharmacyTechnician Diploma Program. Requests for feedback will usually be in survey form,although periodically you may be asked to participate in an in-person focus group.You will be asked to participate in four standard surveys.1. Program Instructor Student Feedback Questionnaire: This survey will determineyour satisfaction with each of your instructors.2. Course Evaluation Survey: This survey will determine your satisfaction with eachof the courses within your program.3. Program Exit Survey: This survey will determine your satisfaction with Collegeprograms and services.4. Graduate Follow-Up Survey: Approximately six months after graduation, Researchand Reporting Services will phone you to determine if you are working in yourchosen field.All surveys are immediately sent to the College’s Research and Reporting Services foranalysis. Program staff and tutors do not see the original surveys. A summary of theresults is compiled and provided to the Program Chair and to the instructor beingsurveyed.Survey information is used by the College to assess performance. The College shares thesurvey information with Alberta Advanced Education.32 NorQuest College

Program ManualProgram Standard Practices and ProceduresProgram Standard Practices and ProceduresEmergency ProceduresEvacuation and LockdownThe purpose of this handout is to provide you a summary of our emergency procedures. Your Teacherwill give you a more detailed description on what to do in and emergency. Additionally, all students mustread and be familiar with the Fire Alarm Procedures that are posted throughout our facilities. The Collegerecommends that students inform their families of NorQuest College’s procedures for emergencies.YOUR TEACHER / INSTRUCTORYour Teacher will instruct you, in class, on what to do in an emergency. Please listen carefully andremember what to do should an emergency happen. During an emergency you are required to followemergency procedures and any direction from your Teacher or other College staff.WHAT TO DO DURING AN EVACUATIONAn evacuation order may come in one of two methods either; the Fire Alarm will be activated (sounded)or Fire Wardens or College staff may go room-to-room and shout the order “Fire, Fire, Fire”. Uponhearing the Fire Alarm or the verbal Fire, Fire, Fire, immediately proceed out of the building using thenearest exit quickly and in an orderly fashion. For your safety, you must leave the building immediately.Do not go back to your room or locker to get books, clothing or personal effects. Once outside of thebuilding you are to move well away from the building. During an evacuation you may receive furtherdirection from Fire Wardens or College staff.WHAT TO DO DURING A LOCKDOWNA Lockdown order will normally be communicated through the Voice over Internet Protocol (VOIP)telephone system. VOIP telephone sets are installed in most offices, classrooms and labs. These phoneshave external speakers and can be used much like a Public Announcement (PA) system. Alternatively, theorder may be communicated by regular phone, cell phone, word-of-mouth or other method. In any case,the order should be worded as follows: “Emergency, Emergency, Emergency - Initiate Lockdown”.Upon hearing this order you are to quickly find ‘shelter-in-place’ and remain there until the lockdown isterminated. To find shelter-in-place means to a move to the closest enclosed space (classroom, office,room, area). Remember to help your fellow students. Disabled students may require assistance to helpthem into shelter. Once in the enclosed space follow the direction from your Teacher (if present); closeand lock doors (if equipped), close window blinds, shut off lights, move away from doorways andwindows, shut off cell phones, stay low and get behind furniture for added protection and remain quietuntil you hear that lockdown has been terminated.Pharmacy Technician 33

Academic Year 201–2013 V1.12Under a lockdown situation do not evacuate if you hear the Fire Alarm sound unless you see fire, smellsmoke or are directed by College staff to Evacuate.ELEVATORSFor your safety, elevators are NOT be used during an evacuation or lockdown. Always take the stairwells.During an evacuation, Fire Wardens will stay with any person who cannot negotiate the stairs. FireWardens will identify persons needing help and Emergency Responders will come and evacuate them. Ifyou’re in an elevator when the fire alarm is activated the elevator is programmed to go to a floor and openso you can get out.EXITING PROCEDURESShould an emergency occur involving a violent or armed individual inside the building, police may beset-up outside the building. If you exit a building or are evacuated under these circumstances, as you exitthe building, hold both hands on top of your head.TRAINING DRILLSTraining drills are for your safety and must be taken seriously. During drills any discrepancies or problemareas will be recorded and reviewed for corrective action. The name of any person; not taking the drillseriously, not adhering to emergency procedures or disregarding direction from College staff will berecorded and disciplinary action may be taken.The College will carry out practice training drills for both Evacuation and Lockdown of facilities.Training Drills for Evacuation - will occur unannounced via the sounding of the Fire Alarm system.During Fire Evacuation drills the College will evaluate Fire Wardens on their duties and buildingevacuation time will be recorded. Local Fire Rescue Services will be invited to evaluate our fireevacuation drills and as such Fire Rescue officers may be present.Training Drills to Lockdown - will occur at dates/times that have been previously scheduled andcommunicated so that everyone is aware of the upcoming drill. The order to lockdown for a training drillwill be worded in such a fashion so that it will be easily understood that it is a training exercise. Duringlockdown training drills the College will evaluate the effectiveness of the lockdown. Local Police Servicewill be invited to evaluate the effectiveness of our drills and as such Police Officers may be present.QUESTIONS OR INFORMATIONShould you have any questions or need further information on our emergency procedures, please directthem to your Teacher or Ms. Debby Smith, Coordinator Facilities Management. Ms. Smith is located atthe Downtown Campus in Room A201. She can be reached by phone at 644-6220 or by email atdebby.smith@norquest.ca34 NorQuest College

Program ManualProgram Standard Practices and ProceduresStudent Conduct in Academic MattersIn most fields of study, students benefit from sharing ideas with their classmates, friends,or family. Often, during the exchange of ideas, an original idea can develop into astronger or more complex idea. This is a benefit of classroom or online discussionsbetween students. Therefore, students should read course materials before class andarrive with questions and ideas related to the topic to be taught. Distance students shouldstay in contact with their instructors and other distance students to develop and discussideas.It is your responsibility to read and ensure you understand the standard practicesfor your program area and the college. You will have to accept any consequencesassociated with not following the policies even if you do not read them.Respect for your fellow students and program staff is expected. Many controversialsubjects are discussed and you are free to disagree with views presented by yourinstructor and fellow students; however, you must do so respectfully.Audio recording of lectures for individual private study is permissible. You must readand sign the “Agreement Regarding Audio Recording of Lectures” located in the“Forms” section of this manual.Cell phones are to be turned off during class times. Messages can be taken at the programoffice phone number 780-644-6395. Staff will not interrupt classes to deliver phonemessages unless it is an emergency situation.To effectively use the learning opportunities provided in labs all students must seriouslytake part in guided practice, role-playing, or simulations. Students are expected topractice the professional behaviours they learn during the program in class and inpracticum. Every student plays a role in creating a supportive atmosphere whereeveryone has an equal opportunity to practise newly acquired skills.During your practicum, any act of dishonesty has the potential to cause devastatingresults. Mistakes happen, but making a mistake and covering it up or documenting carethat you have not completed will not be tolerated and will result in immediate removalfrom the clinical area. Your program file will be assessed and a decision will be made asto whether or not you may remain in the program.All assignments in your program are designed to help you develop and apply criticalthinking skills. You are expected to use these skills to communicate clear and interestingarguments. You must use the APA referencing system to acknowledge the work ofothers that you have included in your assignments.Pharmacy Technician 35

Academic Year 201–2013 V1.12Academic dishonesty is any activity on the part of a student that defeats the purpose ofthe assignment or lab activity. Activities may be ones that a student clearly understandsare dishonest. Examples are as follows:Using the same assignment to get credit in more than one courseSubmitting the same assignment when repeating a courseDownloading/copying information from the Internet or copying from texts or journalsor another student and claiming that work as your ownHelping another student by allowing him/her to copy or use your workIf you collaborate with others on an assignment, ensure that your work is original or thatyou give credit to the source.If your instructor identifies on reviewing your assignment that the information in yourassignment is copied from any source not cited and referenced, the instructor will arrangeto meet with you. During that meeting, your instructor will identify what it is about yourassignment that concerns him/her. Your instructor will be required to determine whetheror not you have committed a dishonest act intentionally, or if you are having problemsacademically. If your instructor determines that you have intentionally committed adishonest act, you will be given a grade of zero for the assignment. If your instructordetermines that you are having a problem academically he/she will provide you withfeedback and give you the opportunity to complete the assignment again. In either case,the instructor will place a memo on your file that indicates Standard Practice 2.17 StudentConduct in Academic Matters has been reviewed with you.There is no tolerance for dishonesty, and any student caught plagiarizing will receive zerofor the assignment and a written warning. A second incidence of dishonesty will result ina review of your program file and possible withdrawal from the course and/or theprogram. Please read the Student Conduct in Academic Matters section in the NorQuestCollege Calendar for additional information.You can access additional writing resources from the Library website usinghttp://library.norquest.ca. On the top menu bar of the library homepage, click on “BestWebsites” and then click on the “Writing Resources” link.Student RepresentativeThe students in any program group will select a representative who is responsible to actas a liaison between the students and Program Chair.Through this liaison, students can communicate day-to-day program and class concernsto the instructional team and participate in resolving these concerns.The student representative will be expected to have contact with the Program Chair atleast two times per year.36 NorQuest College

Program ManualProgram Standard Practices and ProceduresExamples of issues that may be addressed include the following:Scheduling and sequencingProgram deliveryCommunication and group dynamicsRecommendations for graduationCourse AssignmentsLate AssignmentsYou are expected to submit assignments at the start of class on the due date. Ifassignment due dates are not posted, the assignments are due at the start of the last day ofclass. Instructors are not required to accept late assignments.If you are unable to submit the assignment on the due date, you must request an extensionbefore the due date. You will be expected to complete a Request for Deferral –Assignment form and provide documentation (e.g. medical note) to support your requestfor an extension. Only in extenuating circumstances may the instructor, with the ProgramChair’s approval, agree to allow a student to complete a supplemental assignment.Release of Assignment GradesAt a minimum, marks will be posted on Blackboard by the end of the day each Friday.Do not approach the program staff regarding the assignment results prior to the release ofthe marks. Your instructor will inform you should there be a delay in the release ofmarks.If an assignment mark is posted and you believe this mark to be inaccurate, then youmust first approach your instructor to discuss the issue. If your instructor is unavailable,you may discuss the issue with a Program Chair, and arrange to have a content expertaddress your questions, explain the rationale for the mark you received, and the level ofunderstanding or skill you would need to demonstrate in order to obtain full marks. If youare unable to resolve the issue in this manner, you may initiate an appeal process (seeAppeals section).Instructors will return assignments during class. Should you fail to have an assignmentreturned, your first course of action is to contact your instructor. If your instructor inunavailable, you may then contact a program team member and/or the Program Chair’s toaddress the issue.Pharmacy Technician 37

Academic Year 201–2013 V1.12ExaminationsExaminations are used to assess mastery of course outcomes in all theory courses. Eachcourse outline specifies the examinations you will be required to write and the passinggrade you will be required to achieve to meet course requirements. Please see sectiontitled Examination Protocol for more information.How to Use a Multiple-Choice Answer SheetWhen you write multiple-choice exams, you will be provided with a computer answersheet. Be sure to mark your answers on the Answer Sheet in HB pencil only, as shownbelow.1 2 3 4 51 A B C D E Correct1 2 3 4 52 A B C D E Incorrect1 2 3 4 53 A D C D D Incorrect1 2 3 4 54 D B C C E Incorrect1 2 3 4 55 A B C D E IncorrectBefore you begin your exam, be sure to provide your name and ID number in theIdentification area of the answer sheet, as shown in the following examples.IDENTIFICATION NUMBERA B C D E F G H I J0 1 8 6 4 0 1 5 3 60123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789Example38 NorQuest College

Program ManualProgram Standard Practices and ProceduresWhen answering the questions, please remember the following:Place the correct answer in the appropriate space by filling in the space completely.Read each question carefully and choose the best response.Thoroughly erase any answer you wish to change.Any stray pencil or erase marks on the answer sheet may count against you.Return the examination, answer sheet, and any paper used to work out answers to theinstructor or proctor when finished.Be sure to write your name and student identification number on all the papers beforeyou hand them in to the instructor or proctor.Missed ExaminationIf you are going to be absent for the writing of a scheduled examination, you are requiredto notify the program office prior to the exam writing time. Failure to notify will result inan exam grade of zero. Please see the section, Examination Deferrals for moreinformation.Please do not plan vacations during exam week. A vacation is not an acceptable reasonfor exam deferral.Late ArrivalIf you are late for an examination, you will be allowed to come into the room to write theexamination, but you will not be given any extra time to write.Examination DeferralsIf you are ill or incapacitated and are unable to write an exam, you MUST inform theCollege that you are unable to write the exam. Only in extenuating circumstances maythe instructor, with the Program Chair’s approval, agree to allow a student to write adeferred exam. You should notify the program office and your instructor/proctor prior tothe scheduled examination writing time. Within 48 hours of your absence notice, youneed to speak with the Program Chair (or designate) and ask to reschedule (defer) yourexam. If you choose not to reschedule your exam and proceed to write the examinationwhile you are not well, you will be required to accept the mark obtained on theexamination.If you request a deferral of the exam you must complete a Request for Deferral –Examination form and provide documentation (e.g. medical note) to support yourrequest for deferment. Deferred examinations must be written within 10 days of theexamination date. Approval from the Program Chair is required if the deferment will begreater than 10 days.Note: There is a $50.00 administrative fee for all deferred examinations.Pharmacy Technician 39

Academic Year 201–2013 V1.12Identification for ExaminationsYou must present picture identification in order to write your examination. If you do notpresent identification, and your identity cannot be verified by a program employee, theexamination supervisor will ask the individual to leave the examination room.You must place your College identification on the right corner of your desk and writeyour student identification number on the examination sheet.If you have forgotten your College identification, you may use other photo identification(e.g. driver’s license).Release of Examination MarksAt a minimum, marks will be posted on Blackboard by the end of the day each Friday.Do not approach the program staff regarding the exam results prior to the release of themarks. Your instructor will inform you should there be a delay in the release of marks.If an exam mark is posted and you believe this mark to be inaccurate, then you must firstapproach your instructor to discuss the issue. If your instructor is unavailable, you maydiscuss the issue with a Program Chair, and arrange to have a content expert address yourquestions, explain the rationale for the mark you received, and the level of understandingor skill you would need to demonstrate in order to obtain full marks. If you are unable toresolve the issue in this manner, you may initiate an appeal process (see Appeals section).Instructors will not return exams, but will review exam material with you. Should you failto have an exam mark posted, your first course of action is to contact your instructor. Ifyour instructor in unavailable, you may then contact a program team member and/or theProgram Chair to address the issue.Examination ReviewsYou will have the opportunity to review your examinations. *There are two ways thiscould happen:1. Your instructor may review the exam with the whole class. If you still have questionsafter this review, you will need to make an appointment with your instructor.2. If you are a distance education student or there is not an opportunity to review theexam with the whole class, you can make an appointment through your programoffice to review the examination.* For final examinations, your instructor may or may not be available to assist youwith the review.40 NorQuest College

Program ManualProgram Standard Practices and ProceduresTechnology in ExaminationsYou will not be able to keep a cell phone, PDA, or similar device near you during anexamination.Protocol for Writing ExaminationsAcademic HonestyYou are expected to work on your own during an examination.Be aware that glancing at the work of your fellow students or exchanging glances withother students is not appropriate.Sharing your answers with other students during an examination is not allowed.It is recommended that you cover your work while you are completing an examination soothers will not be tempted to glance at your answers.Asking a QuestionIf you have a question, raise your hand and the examination proctor will come to you.Examination MaterialsCheck to ensure that you have the correct number of pages.Ensure that you have the right style of multiple-choice answer sheet if one is required.All scrap paper used in the examination must be handed in to the proctor uponcompletion of the examination.Personal BelongingsAll personal belongings (backpacks, purses, bulky jackets, cellphones, PDAs, etc.) mustbe left at the front of the classroom or with the examination proctor.TechnologyCellphones and PDAs are to be turned off.If you are expecting a call regarding an emergency situation, please inform your proctor.Your proctor will monitor your communication device while you write the examination.If a calculator is being used during an examination, it must not be programmable and beseparate from any other technology (e.g. you cannot use the calculator on your cell phoneor PDA).Pharmacy Technician 41

Academic Year 201–2013 V1.12Washroom BreakIt is highly recommended that you try not to leave the room during an examination.If you must leave the room to go to the washroom, you must give your examination,working papers, and answer key to the proctor prior to leaving the room. You will need topick them up upon your return.Course CompletionTo obtain credit for a course, you must complete all course requirements. This includesall the examinations, assignments, lab skill assessments, and clinical practice. Coursecredit will not be given if only parts of a course have been completed.Course Failure and Academic ProgressDuring the course of your program, your progress will be regularly assessed. If at one ofthese assessment points your instructor identifies that you are struggling and is concernedthat you may not be successful, the instructor will tell you what area(s) of yourperformance need to improve. Your instructor will identify where you are performing inrelation to where you need to be performing by the end of the course in order to succeed.The instructor will ask you to create an action plan that identifies what actions you willtake to be performing at the level needed to successfully complete the course.Your instructor can also work with you to identify what actions you need to take, discussstrategies for overcoming any obstacles you identify, and assist you in developing anappropriate action plan (Learning Improvement Plan – see the Academic Performanceand Learning Improvement Plans section).If you are unsuccessful in a course, you will be required to repeat the course. You mayregister in other courses only if you meet the prerequisite requirements for those courses.You may register in a course in the program only two times.If you are unsuccessful in three courses, or unsuccessful twice in the same course, youwill not be allowed to continue in the program.*In order to progress from one semester to another, you must attain a minimum 2.0 (C)grade point average (GPA).If you are not maintaining a semester GPA of 2.0 (C), you may be placed on academicprobation. While in a probationary status you must achieve passing grades in the nextfive discipline specific courses taken. This does not include common or interdisciplinarycourses.42 NorQuest College

Program ManualProgram Standard Practices and ProceduresIf, at the end of the probationary period, your semester average is 2.0 (C) or higher, youwill be considered to be in good academic standing. If, at the end of the probationaryperiod, your average remains less than 2.0 (C), you may be withdrawn from the program.* Continuing in the program may be allowed if the circumstances are ruledexceptional by the Program Chair.Repeating a CourseWhen repeating a course as a result of an unsatisfactory course grade, you will berequired to repeat all parts of the course. This includes all examinations, assignments, orlab assessments required for that course.Academic ProbationA student is automatically put on academic probation in these circumstances:1. If you are readmitted to the program after being required to withdraw2. If you commit an act of academic dishonesty but are allowed to remain in theprogram3. If your grade point average falls below 2.0 in a semesterIf you are unsuccessful in another course when on academic probation, you may bewithdrawn from the program.If you fail to comply with the terms of your academic probation, you will be required towithdraw from the program.Pharmacy Technician 43

Academic Year 201–2013 V1.12Attendance1. Students in the Full-Time On-Campus ProgramsAttendance is taken in class, as it must be reported to certain funding agencies. If youmiss a class you will need to contact a fellow student to obtain the class notes andinformation. The instructor is not required to repeat the content you missed.2. Mandatory Attendance DaysClinical practice, classes with a guest speaker, labs, and scheduled appointments allrequire your attendance and are considered mandatory.If you are going to be absent for a mandatory attendance day, you are required tonotify the program office prior to the start of the class.3. Notification of AbsenceYou must always provide notice if you are going to be absent. (See list below.) Inmost cases you will need to provide documentation (e.g. medical note) to providesupport for your absence. The program office may be notified at 780-644-6395.4. Practicum AbsenceIf are going to be absent from a practicum shift, you are required to notify the facilityand the college prior to the start of the shift. Obtain the name of the person takingyour call as you will be held responsible for the communication of this informationto your instructor. The contact number will be provided to you during orientation tothe practicum site. Missed days must be made up.5. Scheduled Appointment AbsenceIf you are going to be absent from a scheduled lab session or a meeting with aprogram faculty member, you are required to notify the program office.These absences may result in a financial charge for subsequent lab sessions ormeetings.44 NorQuest College

Program ManualProgram Standard Practices and ProceduresAcademic Performance and Learning ImprovementPlansYour success in learning is a shared responsibility between you and your instructor.During the course of your program your progress will regularly be assessed. If, at anytime you are having difficulty meeting course performance outcomes, you may berequired to participate in a case conference. For minor concerns the instructor mayprovide guidance and direction verbally, or in writing using a Learning ImprovementPlan, to advise you of any areas in which you need to improve.The written Learning Improvement Plan is used to aid both you and your instructor toidentify the areas of concern. The first portion of the Learning Improvement Plan,completed by the instructor, will outline his or her assessment of your current level ofperformance in relation to the level of performance required to be successful in meetingthe course/program objectives.The second part of the Learning Improvement Plan, completed by the student, clearlyidentifies the actions you will take to improve your chances of successfully completingthe course/program requirements. The instructor may work with you to develop thisaction plan, or refer you to the Program Chair who can help you to identify potentialobstacles and discuss strategies for overcoming those obstacles.The goal of the Learning Improvement Plan is to outline any areas of concern, steps to betaken in order to address those concerns, dates for reassessment, and persons designatedto reassess your progress, as well as resources available to you and the consequences ofnot meeting the course/program objectives. If at any time you do not understand theexpectations stipulated in the Learning Improvement Plan, please ask for clarification.If the performance issue is of a more serious nature, or if you, your instructor, and theProgram Chair are unable to clearly delineate the issues related to your lack of success,then a case conference will be held. The case conference will include you, yourinstructor, a Program Chair, and a student advocate (usually a counsellor). The caseconference may include an academic strategist, a student support specialist, or theProgram Chair. The persons attending the case conference, and the choice of person tochair the case conference, will be determined by the issues to be addressed.During the case conference, your performance issues will be discussed with you, andstrategies will be identified to help you become more successful. These items will bewritten down in a Learning Improvement Plan, as stated above. It will be yourresponsibility to follow through on the Learning Plan commitments that you make whenbuilding the Learning Improvement Plan.Please note that a case conference may be initiated at any time in order to address eitheracademic or behavioural concerns. All students are expected to act in accordance with theStudent Code of Behaviour and within the bounds of their role as a health-careprofessional.Pharmacy Technician 45

Academic Year 201–2013 V1.12If you are still unable to meet course/program outcomes, the consequences stipulated inthe Learning Improvement Plan will be implemented.Program Completion and Final EvaluationTo successfully complete and graduate from the program, you must pass all programcourses.You are entitled to a copy of your final practicum evaluation. It will be yourresponsibility to keep this document as part of your records; NorQuest College keepsonly transcript information on file.NorQuest College instructors do not provide reference letters for students. Your finalevaluation, along with your transcript, may serve as reference documents from NorQuestCollege.AppealsPlease note that this process is currently under review. Students will be notified ofany revisions to the appeal process.Step 1 – Prior to an appeal, you are expected to consult with staff members directlyinvolved in the area of concern. You are encouraged to seek third party advice, such asadvice from a counsellor, to help clarify issues and to help seek resolution.Step 2 – If resolution cannot be reached, you are to meet with the Program Chair to helpyou address the decision(s) made within your program area.Step 3 – If the Program Chair cannot help you resolve the concern, s/he will assist you inobtaining the appropriate appeal form and policy. You are advised to see a counsellor toassist you in completing the form.Step 4 – The first level of a formal appeal is submitted to the Associate Dean of HealthStudies.Step 5 – If you are not satisfied with the Associate Dean’s decision, you may make afinal written appeal to the Vice President – Teaching and Learning.Appeal of an assignment or examination result must be initiated within five working daysof the release of the mark. Other appeals must be initiated within 30 days after a decisionhas been made. Appeals beyond these time frames will not be considered.Please see the NorQuest College Calendar “Policies and Procedures”: StandardPractice 2.18 – Student Appeals – Academic for more information.46 NorQuest College

Program ManualProgram Standard Practices and ProceduresFinancial AidFunded students should contact their funding advisor to make an appointment to seehim/her as soon as possible as funding may take up to 4 to 6 weeks for approval. Applywell before class start-date to ensure that fees are paid on time. (See page 14 of the2010–2011 NorQuest College Calendar for more information.)Student loans are intended to supplement your own resources and are intended for fulltimepost-secondary studies, not for students upgrading. Applications are available in theNorQuest Financial Aid office or online at: www.alis.gov.ab.ca/learning/main.asp.(Please refer to page 14 of the 2010–2011 NorQuest Calendar.)Students preparing for practicums are advised to see their funding/finance advisor tomake arrangements to ensure that all practicum fees are paid and financial concernsduring the practicum times are addressed.Release of Personal Information to RepresentativesYour personal information will not be released or discussed with your family members oranyone else said to be representing you unless you have provided the College withspecific written permission. This written permission must include the person’s name andthe type of information that may be released.Pharmacy Technician 47

Academic Year 201–2013 V1.12Changes to Personal InformationIn the event of a change in personal information, the Office of the Registrar and theprogram area must be informed. Please complete the appropriate form and submit this,with the supporting documentation, to the program office, and to the Registrar. Thestudent is responsible for ensuring that the appropriate documentation is delivered to theRegistrar in a timely manner.A Change of Name notification and a Change of Address notification is included in theForms section of this manual.Residency RequirementTo qualify for the NorQuest College program credential, you must complete a minimumof 50% of the credential requirements in a NorQuest College program.Scent-Free EnvironmentThe college maintains a scent-free environment. No perfumes or colognes are permittedin the classrooms, labs, or clinical settings.Statement of Grades and Official TranscriptsStatement of grades will be available to you on MyQuest. An official transcript of gradeswill be sent to you at the end of the program. If additional transcripts are required, youmust make a written request for the transcript to the Office of the Registrar. Please notethat if you have outstanding fees owing to NorQuest College, transcript requests will notbe processed.NorQuest College instructors do not provide employment references for students;however you may choose to use a copy of the program’s final evaluation of yourperformance as a reference document.48 NorQuest College

Program ManualProgram Standard Practices and ProceduresWithdrawal from the ProgramProgram and course withdrawals may be initiated by the student or the program. Youneed to complete the withdrawal forms in order to be eligible for re-enrolment or fortuition and fee refunds.If you are unable to complete a course or the program because of health or a personalcircumstance, you must contact the Program Chair to discuss your program completionoptions and to complete the appropriate forms.Student Locker ProcedureIn order to ensure to reserve a locker for the academic year, please see the programoffice.Pharmacy Technician 49

Academic Year 201–2013 V1.1250 NorQuest College

Program ManualLearning TechnologiesStudent Code of Behaviour1. Principles1.1. All members of the College and the College community have rights andresponsibilities in creating and maintaining a safe, non-threatening and respectfulcampus environment. As a result, the Student Code of Behaviour (hereafter the“Student Code”) cross-references and is a companion document to StandardPractice 7:23: Respectful Workplace and Learning Environment.1.2. NorQuest College will provide a learning environment that promotes and protectsvalues and behaviours exemplifying fairness and respect for all people. Studentswill be provided with:a. A learning environment that promotes and protects diversity of opinion andculture;b. Right to be treated in a civil, fair, and respectful manner in all academic andnon-academic matters; andc. Right to freedom from intimidation and harassment in any form.1.3. Students will conduct themselves in a manner that emphasizes respect for thedignity and individuality of all persons, and the rights and property of others. Theyare expected to respect and strive to learn from differences in people, ideas, andopinions.1.4. Students that do not behave in a manner that emphasizes respect for the dignity andindividuality of all persons, and the rights and property of others will be heldaccountable through the Student Code, regulations or policy of the College.2. Purpose and Authority2.1. Authority for the Student Code is delegated by the Board of Governors ofNorQuest College to the Management Team under Standard Practice 1.3:Delegation of Authority and Policymaking.2.2. The Student Code of Behaviour is intended to ensure consistency and fairness forevery student in the College through the application of established procedures forthe adjudication of cases of non-academic discipline.2.3. Action taken under the Code of Behaviour does not preclude the College fromnotifying other appropriate authorities and instituting other actions in accordancewith the laws of Canada or Alberta.Pharmacy Technician 51

Academic Year 201–2013 V1.123. Student Responsibilities3.1. With admission to the College, a student agrees to the standards of behaviour,policies, guidelines and procedures of the institution. Students should be familiarwith the College calendar, Student Handbook, and the Student Code.3.2. Students and/or their organizations/clubs have the responsibility to conductthemselves and their activities in compliance with the Student Code and the laws ofCanada and Alberta. Students who are engaged in a NorQuest College-sanctionedevent off campus are required to adhere to the Student Code.3.3. Students are expected to speak and act with respect for the dignity of others, bothwithin the classroom and outside it, in social and recreational as well as academicactivities.3.4. Students have responsibility to preserve the physical property of the College andthat of members of the College community.3.5. Students are required to report incidents of student misconduct to any employee orsecurity personnel.4. College Employee Responsibilities4.1. All College employees are required to assess their own safety before interveningwhen they observe unacceptable behaviour. In any situation or incident that createsan immediate risk to the health and safety of students/employees/visitors such as:fire, bomb threat, hostage situation, violent incident, accident, explosion, severeweather condition or medical emergency refer to the procedures outlined in theEmergency Response Standard Practice 4.114.2. All members of the College community, including staff, faculty, and students havethe obligation and responsibility to report student misconduct for further action.4.3. The authority to reprimand or make a decision regarding suspension or withdrawalof a student for disciplinary action is given to Program Chair, Dean of StudentServices or a designate.4.4. The authority to reprimand or make a decision regarding suspension of a studentfor the reasons of safety and security is given to the Director of Facility andAncillary Services or designate.52 NorQuest College

Program ManualLearning Technologies5. Expectations5.1. Students are expected to commit to a code of behaviour that emphasizes respect forthe dignity and individuality of all persons and the rights and property of others.They are expected to respect and strive to learn from differences in people, ideas,and opinions. Students are expected to benefit from, and behave in a manner thatcontributes to a safe and productive learning environment.5.2. Students, employees and visitors at NorQuest College will have freedom fromunacceptable behaviour which includes, but is not limited to:a. cheating, plagiarism, fraud, deceit or other forms of scholastic dishonesty(refer to Standard Practice 2.17: Student Conduct – Academic Matters).b. procuring, distributing or receiving any confidential academic material such aspending examinations, laboratory results or where the contents thereof fromany source without prior and express consent of the instructor.c. disrupting the learning environment.d. obstructing College activities or College related functions, by words, actions,written material or by any means whatsoever.e. using words that incite others to behaviour that is inappropriate to members ofthe College community, whether or not in connection with a demonstration,rally or picketing.f. disseminating or causing to be disseminated malicious or defamatory materialor engage in activity which creates a social or academic climate that hinders orprevents the full participation of another person or group in the life of theCollege.g. using the Internet in a manner not approved by the College.h. using any College computer or computer related facility without properauthorization or in contravention of the conditions for use of the Collegecomputer or computer related facilities.i. using abusive or offensive language.j. violating the smoking policy.k. being under the influence of alcohol or other banned substances.l. possessing, or contributing to the illegal use of, drugs or unlawful substanceson the College property.m. possessing weapons or objects that are intended to be used as weapons(including knives, explosives, firecrackers, firearms, or other objectsconsidered harmful instruments).n. holding or storing any weapon or object intended to be a weapon, illegal drug,unlawful object or substance on their person or anywhere on college propertyincluding; in lockers, in buildings and in vehicles parked on college property.Pharmacy Technician 53

Academic Year 201–2013 V1.12o. threatening or physically abusing any person (refer to the RespectfulWorkplace and Learning Environment Practice).p. participating in any unlawful conduct.q. falsifying or supplying false information or withholding accurate informationin order to obtain any College document or gain admission to Collegeprograms/courses, i.e. receipt, transcript, ID card.r. failing to provide identification upon request by a College employee acting inthe course of his/her duties.s. failing to adhere to College policies or the instructions of a staff member whois enforcing College policy.t. refusing to leave a campus building at the sound of a fire alarm or whendirected to evacuate.u. refusing to follow guidelines, procedures or direction during a lockdown orother emergency.v. entering into restricted areas of the building without permission.w. neglecting safety procedures or intentionally creating safety hazards.x. unauthorized use, theft, damage, or destruction of College/personal property orequipment.y. persistently making excessive or inappropriate demands for time and attentionfrom College employees.z. accessing or possessing sexually illicit or pornographic images, photographs ormaterials.aa. discrimination and harassment (including, but not limited to unwelcomeincidents which may be verbal, written, graphic or physical) involving:RaceReligionGender (including pregnancy)Sexual orientationMarital statusFamily statusEthnicityDisabilityReceipt of public assistanceRecord of provincial offences or pardoned federal offencesSexual insultSexual advancesAbuse of authorityUninvited sexual contactSexual assaultBullying(refer to Respectful Workplace and Learning Environment Practice)54 NorQuest College

Program ManualLearning TechnologiesProceduresbb. Retaliating against anyone who has reported the student for an offence underthis Student Code or against any other person who has provided informationrespecting or served as a witness in proceedings under this Student Code.cc. Making any complaint against any other member of the College community orcause any steps to be taken concerning any other member of the Collegecommunity unless the student believes, on reasonable grounds, that the othermember of the College community has committed an offence under thisStudent Code or engaged in conduct warranting a complaint.dd. Counselling or encouraging or knowingly aiding or assisting, directly orindirectly, another person in a commission of any offence under this StudentCode.1. Intervention by College Staff Members1.1. College employees observing what they reasonably consider to be unacceptablebehaviour should identify themselves and ask for personal identification from theindividual(s) involved.1.2. The police may be called in an emergency or to further investigate a complaint.2. Reporting2.1. Employees, students, visitors or contractors upon observing an incident ofunacceptable behaviour that contravenes the Student Code:a. should identify themselves and ask for identification from the individual(s)involved; andb. are required to report the incident to an appropriate College Official (either aProgram Dean, Program Chair, supervisor, the Dean of Student Services andOffice of the Registrar, or Security/Campus Operations staff).2.2. Incidents that require intervention to protect the safety and security of others mustbe reported directly and immediately to Security/Campus Operations.Security/Campus Operations will then report the incident to the appropriateProgram Dean or Dean of Student Services and Office of the Registrar (the “Deanof Student Services”). When either the Program Dean or the Dean of StudentServices is unavailable, the incident must be reported to the Vice PresidentAcademic.2.3. The appropriate Program Deans or Dean of Student Services must be notified of allreported incidents within three (3) business days from the date that the incidentPharmacy Technician 55

Academic Year 201–2013 V1.123. Investigationoccurred. When a Program Dean or Dean of Student Services is not available, theVice President Academic must be notified.3.1. Upon notification of an incident, and depending on its severity, the appropriateCollege Official (as defined in 2.1b above) will conduct an investigation of theincident.3.2. Under the Student Code, the student, Complainant(s), and any witnesses arerequired to provide an account of the incident in question.3.3. This investigation will include the collection of statements, such as a written recordof the incident, and other relevant evidence.3.4. The College Official must meet with the student and the originator of the complaint(the “Complainant”) within five (5) business days to collect information. Beforemeeting with a student, the College Official shall inform the student of the purposeof the meeting.4. Discovery/Resolution4.1. Following the investigation, the College Official will present their findings to theappropriate Program Dean or Dean of Student Services.4.2. The Program Dean or Dean of Student Services will render a decision (the“Decision”). If a penalty is to be imposed the Decision will determine what thatpenalty should be. Depending on the nature of the reported incident, the ProgramDean and the Dean of Student Services may make a joint Decision.4.3. Once a Decision is made, the College Official informs the Dean of StudentServices of the offence, the conditions surrounding their decision, and if a penaltyis warranted.4.4. The Dean of Student Services informs the student in writing of the Decision.Documentation of the Decision is retained in the student’s file in the Office of theRegistrar.56 NorQuest College

Program ManualLearning Technologies5. Documentation5.1. All documentation regarding an incident reported under the Student Code aremaintained and kept in the student’s file within the Office of the Registrar. Thiswill include a summary of the incident; a record of the Decision; any penaltyimposed and the date any penalty will take effect; consequences for futureviolations; if applicable, terms and conditions for continuing in the course/programor for re-admittance to the College; and information regarding the student’s right toappeal, including the deadlines for such appeal.5.2. All decisions regarding penalties imposed under the Student Code will bedocumented and signed by both the Program Dean and/or the Dean of StudentServices and the student involved. When the student’s signature is withheld, thecircumstances for surrounding this fact will be noted along with the date that thedocumentation was provided. Regardless, the documented decision and if imposed,the penalty for a violation remain in effect.5.3. A copy of the decision will be given to the student.6. Exclusion from Campus during Investigation6.1. The Vice President Academic or designate may prohibit a student from being on aCollege site, consortia distance delivery or other learning site until an incident hasbeen fully investigated. Appropriate College personnel are notified when thisoccurs including the Office of the Registrar, Security/Campus Operations, andother personnel as appropriate.7. Penalty for Violations7.1. Penalties for the various violations vary from a verbal reprimand to dismissal fromthe College. Examples include, but are not limited to:a. Verbal notice to the student outlining the violation along with consequences ofcontinued behaviour.b. Written notice including an outline of the disruptive behaviour/improperconduct and consequences of more severe disciplinary action should thebehaviour continue.c. Referral to an appropriate agency for assessment or assistance.d. Probation – the student is prohibited from taking part in extra-curricular eventsand/or activities for a specified time period.e. Fine for restitution of damaged and/or stolen property.f. Community service to be performed.g. Banned from college property; either for an indefinite period or until thestudent meets specific criteria set out by the college.Pharmacy Technician 57

Academic Year 201–2013 V1.12h. Suspension from the College for a definitive period of time dependent on theviolation. Suspension can include suspensions from classes in a particularcourse, suspension from all and/or particular classes in a given department,suspension of on-line computer privileges, or suspension from all classes at theCollege. The student may be permitted to take tests and/or exams, participatein labs, clinical/field placement as determined by the Program Chair during thesuspension. Funding agencies are notified of suspensions and will respond inaccordance with their policies.i. Dependant on the severity of the misconduct a student may be dismissed fromthe College for a minimal period of one calendar year. Suspensions/dismissalscan include:Dismissal from a particular course.Dismissal from all and/or particular classes in a given department.Dismissal from all classes and/or activities at the College.8. Process for Application of Penalty8.1. Once a Decision has been made to impose a penalty, a face-to-face meeting can beheld with the student to discuss the Decision. This meeting can include the ProgramDean and/or the Dean of Student Services, or other individuals at the discretion ofthe Dean of Student Services. The Complainant has discretion to participate in thismeeting.8.2. A written copy of the Decision is given and/or mailed to the student and placed inthe student’s file in the Office of the Registrar.9. Appeals9.1. Students have the right to appeal the Decision taken by the College. Students havethe right to just and equitable treatment and the assurance that decisions that affectthem are timely and a result of due and reasonable process.9.2. The appeal process ensures a student’s rights within College policies, proceduresand guidelines. An Appeal Panel, constituted and guided by 10, 11 and 12 below,will be responsible for reviewing a Decision to uphold, dismiss or lessen a penalty.It cannot increase a penalty.9.3. The student notified of the Decision regarding the investigation (the “Appellant”)has fifteen (15) business days from notification to complete a “Student Appeal:Application for Formal Review” form (the “Appeal Form”) and forward the AppealForm to the Dean of Student Services.9.4. Grounds for appeal include: new information that was not available during theinvestigation and/or excessive sanction or penalty.9.5. The College Official who made the Decision (the “Respondent”) will be notified ofthe request for an appeal and may provide a response. Such response is required58 NorQuest College

Program ManualLearning Technologieswithin five (5) business days of receipt of the Appellant’s request for appeal. TheAppellant shall be provided with any response provided by the Respondent prior tothe hearing.9.6. When an Appellant is deemed to be a safety or security threat to another student orCollege employee, the Appellant will not be permitted to attend class or enterCollege property during the appeal process.10. The Appeal Panel Composition10.1. The Appeal Panel shall consist of the following:a. Dean of Student Services, or, Registrar;b. Faculty – appointed by the Deans of departments; andc. Student Association representative – appointed by the Vice-President,Academic.10.2. The Dean of Student Services cannot participate on an Appeal Panel hearing anappeal where they are the Respondent. When this conflict occurs, the Registrar willreplace the Dean of Student Services on the Appeal Panel.11. Procedures Prior to Hearing11.1. The Dean of Student Services will set up the Appeal Panel within five (5) businessdays of receipt of the Student Appeal Form and appoint a Chair.11.2. Appeals are entitled to proceed in a timely manner and the hearing date willnormally be set to occur within thirty (30) business days of the receipt of theappeal.11.3. A witness list must be provided to the Dean of Student Services by both theAppellant and the Respondent.11.4. The Chair of the Panel will decide any procedural questions that arise before thehearing.11.5. Either the Appellant or the Respondent may request in writing an extension of anytime limits. The Chair may extend any of the time limits where he or she is of theopinion that the Appellant or Respondent has a reasonable ground for requestingsuch extension.11.6. A decision on procedure or time limits prior to a Hearing by the Chair may bemade without a Hearing and shall be final and binding.Pharmacy Technician 59

Academic Year 201–2013 V1.1212. Hearing Procedures12.1. It is recommended that the Appellant be accompanied to the Appeal Panel hearingby a friend, College representative or legal counsel. Should the Appellant choose tohave legal counsel, this must be made known in writing in the Student AppealForm. In the event that the Appellant is accompanied by legal counsel, the Collegewill have the option of including its legal counsel at the hearing.12.2. If the Appellant or Respondent does not appear on the date set for the hearing ofthe appeal, the Appeal Panel may, in its discretion, reschedule the hearing orproceed with the hearing in the absence of the Appellant or the Respondent.12.3. The Appeal Panel is authorized to receive advice related to procedural, evidentiaryor legal issues raised during the course of the appeal. The Appeal Panel mayrequest additional material, seek advice from expert witnesses and may have aresource person or persons attend any or all portions of the hearing12.4. Material not submitted and/or witnesses not identified prior to an appeal hearingwill not be accepted unless the Appeal Panel is of the opinion that, with theexercise of reasonable diligence, the material or witnesses could not have beenmade available or identified prior to the hearing and that the material or testimonyof the witness is relevant to the appeal.12.5. The Appeal Panel may accept any evidence that it, in its sole discretion, considersproper, whether admissible in a Court of law or not; is not bound by the AlbertaEvidence Act or the law of evidence applicable to judicial proceedings.12.6. The Appeal Panel shall conduct hearings in a manner which, in its sole discretion,it considers proper and has accepted the following suggested hearing procedures,which it may vary:a. introduction of the parties in the Appeal Panel;b. explanation of the process by the Chair;c. introductory applications;d. opening statement by the Appellant;e. opening statement by the Respondent;f. submission by the Appellant;g. questions by the Respondent;h. questions by the Appeal Panel;i. submissions by the Respondent;j. questions from the Appellant;k. questions from the Appeal Panel;l. closing statement by the Appellant;60 NorQuest College

Program ManualLearning Technologiesm. closing statement by the Respondent; andn. hearing closure.12.7. The Appeal Panel will uphold, dismiss or reduce a penalty, but cannot increase it.12.8. Within ten (10) business days of the conclusion of the Hearing, written notificationwill be sent to the student.13. Re-Admittance to the College13.1. Re-admittance following suspension/dismissal:a. Before being readmitted to class, the student must agree in writing to complywith College policies.b. The Dean of Student Services or Program Dean will meet with the student toreview the agreement, and retain a copy of the student’s letter, and provide acopy of the letter to Program Dean and Dean of Student Services.14. Criminal Offences14.1. Criminal offences will be reported to the Edmonton Police Service, the RoyalCanadian Mounted Police or other appropriate policing agency.14.2. In the case of a criminal offence, the College will review and decide a course ofaction independently from the judicial system.15. Freedom of Information and the Protection of Privacy15.1. Records created and added to a student’s file as a result of the Student Code will beretained in that student’s file for three years following a student’s graduation andwill then be destroyed in compliance with the Freedom of Information andProtection of Privacy Act.16. College Outreach16.1. Students seeking assistance in dealing with issues related to alcohol and nonmedicaluse of drugs are encouraged to contact the College Health Services Centre,Counselling Centre or Aboriginal Centre where professional support/referral isavailable.16.2. Persons wishing to take part in smoking-cessation programs are referred to theHealth Services Centre, Counselling Centre or the Aboriginal Centre.Pharmacy Technician 61

Academic Year 201–2013 V1.1217. Definitions17.1. College: all campuses of NorQuest College, learning sites, consortia, and on-linedistance delivery site.17.2. Student: prospective and current students.17.3. Designate: individual officially appointed to act on behalf of another.62 NorQuest College

Program ManualLearning TechnologiesLearning TechnologiesGeneral InformationComputer system requirements and instructions on how to access Blackboard can befound at: http://elearn.norquest.ca. Information on how to access Elluminate Live can befound at: http://elive.norquest.ca. Both of these sites also include information onaccessing technical support.Accessing the NorQuest Library DatabasesNorQuest College subscribes to thousands of journals and reference books in electronicformat in our online databases. You can search the databases for articles on your area ofstudy from magazines, journals, newspapers, and electronic books. These electronicresources are accessible through the NorQuest Library home page.1. Begin at the NorQuest Library home page. http://library.norquest.ca/2. Select (“click”) “Databases” on the top navigation bar.3. On the main “Databases and Ebook” page, select the subject area that you wish tosearch, for example “Aboriginal Studies” or “Health and Psychology.”4. Select the databases that you with to search. For example, you may select “Healthand Wellness Resource Center.” (If you are off-campus, log in as requested.)5. In the “Search” or “Find” field of the database main page, enter the key words of thetopic that you wish to search or the author or title of the article that you wish to find.When possible, check the box to limit your results to articles that have “Full Text.”6. Click the “Search” or “Find” button, and then scroll down to see the results of yoursearch.7. Select the underlined title to see the full text of the article. You will often see optionson the article page to print, email, or save the article.8. If you require assistance in using the databases, check the “Databases FAQ,” on theleft navigation bar, email the library by clicking on “Contact Us” on the library homepage, or phone 780-644-6070 (in Edmonton), or 1-866-534-7218 (outsideEdmonton) during library hours.Pharmacy Technician 63

Academic Year 201–2013 V1.12How to Login for the First Time1. Enter your Student ID number in the Username: field.2. Enter the word password (make sure it islowercase) in the Password: field.3. Make sure that EDU is in the Log on to: field.4. Click on the OK button.5. A Logon message window will appear thatstates: “You are required to change yourpassword at first login.” Click on the OKbutton.6. A Change Password window will appear.7. In the New Password: field, type in a newpassword that you make up for yourself.8. Press the Tab key or use the mouse to go tothe Confirm New Password: field. Type in thenew password again.9. Click on the OK button.10. A window should appear that says, “Yourpassword has been changed.”######password#####••••••••If you do not receive the message confirming your password has been changed, you have to try itagain.The Change Password window will reappear.1. In the Old Password: field, type in the wordpassword.2. Press the Tab key or use the mouse to go to theNew Password: field, type in a new passwordthat you make up for yourself.3. Press the Tab key or use the mouse to go to theConfirm New Password: field. Type in the newpassword again.4. Click on the OK button.5. A window should appear that says, “Yourpassword has been changed.”######64 NorQuest College

Program ManualFormsFormsSample forms for the Pharmacy Technician Diploma Program can be found on thefollowing pages.Pharmacy Technician 65

Academic Year 201–2013 V1.1266 NorQuest College

Edmonton, AB T5J 1L6Telephone 780-644-6000Facsimile 780-644-6013Agreement Regarding Audio Recording of LecturesStudent Name _____________________________ Student ID ________________________By providing this signed form, I acknowledge that:The recordings are for my personal use and no one else’s.I will respect and protect the privacy of the instructor and my classmates.The recordings are to be kept only until the course is over and then must bedestroyed.Under no circumstance will I post the recordings on an internet site (i.e., Facebook,YouTube, etc.).I am responsible for providing adequate security to protect the recording from loss ortheft byo not leaving the recording lying aroundo storing the files on a password protected computero protecting USB Flash Drive, CDs, or diskettes at all timesInformation is intended for me only – it is not to be broadcast to anyone.I understand that the misuse of information will result in termination of thisaccommodation.I understand that this agreement is for the duration of my program.My signature indicates that I have read this document and agree to the above-noted terms.Student SignatureDate SignedInstructor SignatureDate SignedPharmacy Technician 67

Academic Year 201–2013 V1.1268 NorQuest College

Edmonton, AB T5J 1L6Telephone 780-644-6000Facsimile 780-644-6013Learning Improvement PlanStudent Name(Print):PROGRAM:Instructor Name(Print):COURSE:PART ONEAREA OF CONCERN: (To be completed by the instructor or other program representative. Includeobjective observations/assessments related to the concern.)EXPECTED STANDARD: (To be completed by instructor or other program representative. Include relatedassessment standards, learning objective/outcome or section of Student Code of Behaviour.)CONSEQUENCES FOR NOT MEETING PROGRAM OBJECTIVES: (To be completed by instructoror other program representative in consultation with the Program Chair. Include only the consequencesrelated to the unsuccessful completion of the course involved.)STUDENT COMMENTS: (The student may meet with the Program Chair, or designate, to discuss optionsfor completion of the course/program and/or the student may begin an informal appeal through the ProgramChair, should he/she believe that the decisions made or processes used have been unfair.)Student Signature:Date:Instructor Signature:Date:Pharmacy Technician 69

Academic Year 201–2013 V1.12PART TWOACTION PLAN FOR LEARNING IMPROVEMENT: (To be completed by the student after dueconsideration and/or consultation with the instructor, Program Chair, and other relevant parties such as amedical doctor. Include specific actions and expected timelines.)_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Student Signature:Date:Instructor Signature:Date:Follow-up Date:cc:StudentInstructorProgram Chair /Program File70 NorQuest College

Change of Name NotificationEdmonton, AB T5J 1L6Telephone 780-644-6000Facsimile 780-644-6013The personal information collected on this form enables us to maintain accurate studentrecords. It is collected under the authority of the Post-Secondary Learning Act andSection 32 (c) of the Freedom of Information and Protection of Privacy Act. Theinformation is protected under the latter Act. If you have any questions about thecollection of the information, please contact the Office of the Registrar at 780-644-6000.Please print:Date of Notification: ____________________________________________________________Student ID number: Date of Birth: __________________________________________________________________Address: ______________________________________________________________________SuiteStreet Address______________________________________________________________________________CityPostal CodeTelephone: ____________________________________________________________________Former Name: _________________________________________________________________Last First InitialNew Name: ___________________________________________________________________Last First InitialDate Applicable: ____________________________Student’s Signature: _____________________________________________________________Attach a copy of one of the following official government-issued identification forms: Marriage certificate Change of name certificate Valid driver’s licence Passport or citizenship documentPlease note: Only current ID will be recognized as valid. Expired ID will not beaccepted for a name change.All name changes should be sent to the Office of the Registrar, either in person or bymail, to 10215 108 Street, Edmonton AB, T5J 1L6, or by fax to 780-644-6013.Pharmacy Technician 71

Academic Year 201–2013 V1.1272 NorQuest College

Edmonton, AB T5J 1L6Telephone 780-644-6000Facsimile 780-644-6013Change of AddressThe personal information collected on this form enables us to maintain accurate studentrecords. It is collected under the authority of the Colleges Act, Section 32 (c) of theFreedom of Information and Protection of Privacy Act. The information is protectedunder the latter Act. If you have any questions about the collection of the information,please contact Student Services at 780-427-8190.Please print:Date: _________________________________________________________________________Date of Birth: Student ID: ____________________________________________________________________SIN: Name: ________________________________________________________________________Last First InitialNew Address: __________________________________________________________________SuiteStreet Address______________________________________________________________________________CityPostal CodeNew Telephone: ______________________Date Applicable: _________________________________________________________Student’s Signature___________________________________Sponsor (if applicable)RO003-01/00Retention Period: _______________Pharmacy Technician 73

Academic Year 201–2013 V1.1274 NorQuest College

Edmonton, AB T5J 1L6Telephone 780-644-6000Facsimile 780-644-6013Faculty of Health StudiesRequest for Deferral – Assignment(Complete a separate application form for each deferral being requested.)Student’s Name: ____________________________________________________________ID Number: _______________________________________________________________Academic Year: Course name, number, and assignment number: _____________________________________________________________________________________________________________Instructor’s Name: __________________________________________________________What is the reason for the request for a deferral? (If illness is the reason, a medical note isto be presented to the program office after the illness.)________________________________________________________________________________________________________________________________________________________________________________________________________________________When will the course work be turned in to the instructor? _________________________Student Signature:Date:Instructor Signature:Date:Approval by Program Chair: ________________________________________________Date: ___________________________________________________________________Note: Please submit this original to the program office.Pharmacy Technician 75

Academic Year 201–2013 V1.1276 NorQuest College

Faculty of Health StudiesEdmonton, AB T5J 1L6Telephone 780-644-6000Facsimile 780-644-6013Request for Deferral – ExaminationStudent’s Name: __________________________________________________________ID Number: _______________________________________________________________Academic Year: Course name, number, and exam: ______________________________________________Instructor’s Name: ________________________________________________________What is the reason for the request for a deferral? (If illness is the reason, a medical note isto be presented to the program office after the illness.)________________________________________________________________________________________________________________________________________________________________________________________________________________________Date the exam is to be written: ______________________________________________**NOTE: A $50.00 administration fee is required for each deferred examination.Student Signature:Date:Instructor Signature:Date:For the Instructor:Will the final grade be turned in within 72 hours of the last day of examinations? ______If submission of the final grade is being delayed beyond 72 hours of the last day ofexaminations, when will it be turning in to the program office? _____________________Approval by Program Chair: ________________________________________________Date: ___________________________________________________________________Note: Please submit this original to the program office.Pharmacy Technician 77

Academic Year 201–2013 V1.1278 NorQuest College

Faculty of Health StudiesEdmonton, AB T5J 1L6Telephone 780-644-6000Facsimile 780-644-6013Request for Absence from Course(s)PART A: Request must be submitted to Instructor(s) at least two weeks prior to periodrequested, when possible.Student Name ______________________Student Number _________________Date of Request _____________Dates/Period of Absence Requested __________________Reason for Absence _________________________________________________________________________________________________________________________________________________________________________________________________________________________CourseDate(s) tobe Missed*To be Completed by Instructor of Each Applicable CourseAbsence approved?Y/NSignatureDate* Pending approval granted by instructorPART B: Responsibilities of Student in response to approved absence. E.g., exam to be writtenprior to absence on . There is an administrative fee.To be signed and dated by Instructor and Student for each course that student wasabsent for a lab or exam.Course Student Responsibilities Instructor Signature DateStudent Signature ___________________________________________Pharmacy Technician 79

Academic Year 201–2013 V1.1280 NorQuest College

Edmonton, AB T5J 1L6Telephone 780-644-6000Facsimile 780-644-6013Pharmacy Technician Diploma ProgramCourse Planning Sheet – Year 1Student Name: __________________________________________CourseCodeCourse NameTermTakenPassingGradeANPH 1000 Introduction to Anatomy and Physiology DCOMM 1011Interpersonal Communications for Health-Care ProfessionsCOMP 1011 Community Pharmacy Software PDRDF 1000 Drug Dosage Forms C–ENGL 2550 Introduction to Composition DMATH 1000 Pharmacy Math B+LEGL 1000Legal and Ethical Issues in PharmacyPracticePATH 1010 Pathophysiology DPHPR 1001 Pharmacy Practices: Community C–PHRM 2001 Pharmacotherapeutics I C–PLAB 1001 Community Pharmacy Lab PPLAB 1003 Extemporaneous Compound Lab I PCOMP 2011 Institutional Pharmacy Computer Software PPHRM 2002 Pharmacotherapeutics C–PHCS 2000 Customer Service in Pharmacy C–PHRP 1002 Pharmacy Practices: Institutional C–Comments:TOTAL CREDITS EARNED – Year 1DC–MyGradeCreditsEarnedTOTAL CREDITS REQUIRED – Year 1 51PREDICTED PROGRAM COMPLETION DATEPharmacy Technician 81

Academic Year 201–2013 V1.1282 NorQuest College

Edmonton, AB T5J 1L6Telephone 780-644-6000Facsimile 780-644-6013Pharmacy Technician Diploma ProgramCourse Planning Sheet – Year 2Student Name: __________________________________________CourseCodeHEED 1000Course NameHealth Education: Individual Health andWellnessTermTakenPassingGradePLAB 1004 Extemporaneous Compounding Lab II PPLAB 2001 Institutional Pharmacy Lab PPMAN 1000 Pharmacy Management C–SMED 2000 Safe Medication Practices C–Option Cross-Over Domain Option C–TPRT 2001TPRT 2002Pharmacy Technician: CommunityPracticumPharmacy Technician: InstitutionalPracticumTOTAL CREDITS EARNED – Year 2DPPMyGradeCreditsEarnedTOTAL CREDITS REQUIRED – Year 2 28TOTAL CREDITS EARN (Year 1 + Year 2)TOTAL DIPLOMA CREDITS REQUIRED 79PREDICTED PROGRAM COMPLETION DATEComments:Pharmacy Technician 83

Academic Year 201–2013 V1.1284 NorQuest College