Turnstone Furniture Specification Guide

Terms and ConditionsTermsOrder ChangesAll orders delivered withinstandard lead times areconsidered final and cannotbe changed.Delivery/Lead TimesSelect product is availableto ship within 2 days.Consult your Quick DeliveryHandbook S3408.AssemblyDue to construction,design of the product,or delivery conditions,it is necessary to ship mostTurnstone products cartoned.Turnstone products that areshipped unassembled areshipped RTA (ready toassemble) and are easyto assemble.Payment terms forTurnstone are the same ascurrent Steelcase terms,providing you the opportunityfor additional cashdiscounts for promptpayments.Payment for Turnstonebrand products can beremitted with payments forSteelcase brand productsyou can even use the samecheck!Past due amounts aresubject to 1.5% servicecharge per month on theunpaid balance.Any charges for changesor cancellations are theresponsibility of the dealer.Special order productscannot be changed or canceled.Freight CostsAll shipments to pointsin the 48 contiguousstates will be shipped factoryfreight prepaid (FOB).Lead times are subject toavailable capacity.Most products have astandard lead time of 15days or less delivered.However, larger orders ororders shipping to remoteareas within the U.S. orCanada may be subject toadditional lead times.Please call1.888.STEELCASE fororders in excess of 50 units.ReturnsCall 1.888.STEELCASEReturned merchandisewill not be accepted unlessauthorized by your salesservice representative priorto return. Non-standardproducts or materials arenot returnable.ClaimsFor freight claim information,go towww.in2.steelcase.com,then Order Management,then Service and Warranty,then Freight Claims.All shipments outsidethe 48 contiguous stateswill be shipped FOB andallowed to point ofembarkation. All chargesbeyond the point ofembarkation are collect.Call 1.888.STEELCASE,option #2 for quotes onExpedited shipments, UPSdelivery, or deliveries outsidethe continental U.S.Turnstone reserves theright to select the mostappropriate mode of shipmentfrom the manufacturingpoint and point ofembarkation.For up-to-date leadtimes, consult the scheduling/deliveryschedulesbulletin board onwww.in2.steelcase.com,then Order Management.Special shipping methods,handling, or setupwill be subject to an additionalcharge.2 Turnstone Specification Guide