North edition - Nottingham City Homes

News from Nottingham City Homes January 2013 North Edition: Aspley•Bestwood•Bilborough•Bulwell 3We’re here to help youChanges to benefits from April mean manyof you might not get the amount of housingbenefit you need to cover your rent.Nearly 5,300 households will beaffected by the changes. Thesewill affect those of working agewho the Government says are‘under-occupying’ their homes –having more bedrooms than theyneed. And it means that they willlose part of their Housing Benefitwhich covers their rent.But we’re here to help you ifyou’re affected.We’ve already contacted aroundhalf the tenants we know willbe affected – and we’ll soon bespeaking to the rest of you.You have a number ofoptions. You can:• decide to ‘downsize’ –find a smaller home• re-arrange your budgetand pay the extra• take in a lodger(if you’ve got a securetenancy).Where to get helpOur dedicated financial inclusionofficers can give you advice,information and support – and we’vetaken on extra staff to help you.Last year the team managedto help tenants claim an extra£885,000 – and they’re on targetto get even more this year. So whynot give them a call – you could bein for a nice surprise!Tune in for money tipsWe’re teaming up with local radiostation Kemet FM on a series offeatures aimed at helping yousave money.Kemet will be hosting a seriesof interviews every Thursdayafternoon until the end of April –aimed at bringing you hints, tips,advice and information on a rangeof money-related subjects.Listen in to Zach’s Afternoon Showbetween 1pm and 3pm – visitwww.975kemetfm.co.uk for moredetails.There’s lots of places you can get advice and information.You can speak to our Rents team on 0115 915 4920, email rents@nottinghamcityhomes.org.uk or visit www.nottinghamcityhomes.org.ukfor information.We work closely with the St Ann’s Debt Advice Service – call 0115 950 6867.Nottingham Credit Union offers a wide range of services, from savings tobank accounts and loans as well as advice and help. Call 0115 828 3121.Nottingham City Council has a team to answer questions on benefits andwelfare reform – call 0115 915 1355.Got the space?Need the money?Maybe you could take in a lodgerIf you’ve got a spare room and are about to be hit by the welfare reforms– have you thought about taking in a lodger to help pay the bills?A lodger is someone who rents a room in your home and sharescommunal areas such as a kitchen and bathroom. Some people provideservices to their lodgers – such as providing meals or doing their laundry.Secure tenants have the right to take in lodgers (you can’t if you’re anintroductory tenant).Taking a lodger must not create overcrowding and you will be responsiblefor legally evicting your lodger if you want them to leave. We will notunreasonably stop you taking in a lodger – but you need to rememberyou have no right to sub-let the whole of your property.Any income you earn from a lodger will affect any means tested benefitsyou get – but the first £20 a week is ignored. If you provide meals thenhalf of anything over £20 per week is also ignored.You will have to inform the local benefits agency as soon as you take ina lodger. If your benefit has been reduced because of the size of yourhome – then taking in a lodger will stop this.You can find more details about taking in a lodger on our website:http://bit.ly/Wq7G9JWant to ‘Work for Good’?Fancy running your own business? We’relooking for unemployed tenants or leaseholdersto ‘Work for Good’ in Nottingham – by settingup or joining a local social enterprise.A social enterprise is a business that benefitsits local community – and puts its profitsback into that community, instead of payingdividends to shareholders.Now we’ve linked up with Business in theCommunity and JobcentrePlus to create the‘Work for Good’ programme – offering you allthe training and support you need to turn yourideas into reality.Business in the Community will provide businessmentors who will give practical advice. This includesbusiness planning, setting up legal forms, marketingplanning, learning how to tender, taking on leasesfor premises, HR and employment advice.It’s open to all our tenants and leaseholders whomeet the JobcentrePlus criteria – get in touch tofind out more.Interested? Then don’t delay! The programmestarts February and there are just 75 placesavailable. After working with your mentors,they will then choose the best 25 ideas to goforward for full developmentFor more information contact the Businessin the Community Enterprise Team:Nicola Burton – ManagerEmail: nicola.burton@bitc.org.ukTel: 0115 924 7419 or 07950 394894Lottie Naylor – CoordinatorEmail: charlotte.naylor@bitc.org.ukTel: 0115 924 7400Or contact your HousingPatch Manager (local officedetails on the back page).

4 News from Nottingham City Homes January 2013 North Edition: Aspley•Bestwood•Bilborough•BulwellYour home. Your neighbourhood. Your service.BuildingstrongercommunitiesImprovements in homes, neighbourhoods andservices don’t happen by accident.They happen because people like YOU take thetime to tell us what you think – and then make surewe act on what you say to make things better.Clean Sweepfor cleaner neighbourhoodsFor the first time all 42 council neighbourhoods havemet the highest ‘three star’ standard – measured byvolunteer tenants and leaseholders like YOU.Our team of tenant service inspectorshave been checking the condition of ourcommunities since 2007 – and they’ve helpedus to consistently make neighbourhoodscleaner, tidier and safer.Broxtowe and Bells Lane raised their gameand made it to three stars.Five years ago, hardly any areas met thehighest standards. But by focussing onwhat matters to you, we’ve worked with thecity council, police and local tenants andresidents associations to make things better.Don’t forget! If you see something that needs sorting,just pick up the phone and tell us. If we don’t knowabout it, we can’t do anything!Everyone has a part to play – including everytenants and leaseholder making sure yourhome and garden is clean and tidy.Tenant inspector Sue Stevenson said: “We’didentified with the patch managers whatneeded doing to bring the last areas up tothree stars – and their hard work has paid off.“It is a lovely feeling that we don’t have any‘two star’ estates – well done to everyone.”We’ll soon be introducing our new, ‘four star’standards – so keep up the good work andmaybe your area will be the first to reachthose new heights.That’s what our Involvement Strategy is all about– setting out exactly how, when and why you canget involved with us.It all starts with the standards – YOURstandards. We’ve listened hard to what you’vetold us you want us to do, and we’re nowdeveloping a series of commitments.Want to get involved andhelp set our standards?Come to the Council House onFebruary 27 to learn more!Get Involved Today! Call the team on0115 915 7380, email gettinginvolved@nottinghamcityhomes.org.uk or text‘INVOLVE’ to 80800 followed by yourname and address.Eyes wide openAnd we’ve also got our ‘eyes wide open’ – that’sour name for our approach to spotting things thatneed sorting in your community.We have people working in your community everyday. Most of the time they’re there to do a specificjob – like repairing your home or cleaning graffiti.But that doesn’t mean we can’t all look out for otherissues. So we’re asking our staff to ‘see it, hear it,report it’ if they see something.Regional Manager Kevin Hornsby said: “It’s allabout us, the police, the council and local peopleworking as one team to improve neighbourhoods.“It can be easy when you’re there to do a jobto miss other areas of concern. But if a repairsengineer sees that a tenant has an overgrowngarden, or if a path needs de-weeding, it’s best toreport it quickly so it can be sorted out.”

News from Nottingham City Homes January 2013 North Edition: Aspley•Bestwood•Bilborough•Bulwell 5Tenant AcademyDon’t be putoff gettinginvolved withus because youthink you don’thave the skillsor confidence –we can supportyou through ourTenant Academy.We have a wide range of courses to help give you theconfidence and knowledge to improve your homes,neighbourhoods and services.Anything from running a small local project, to joining oneof our new customer panels – or all the way to joining ourBoard – we can help.And by joining a course you can also do wonders foryour job prospects. The Academy will offer recognisednational qualifications – as well as apprenticeships andguaranteed job interviews through Nottingham CityCouncil’s ‘Employer Hub’.Head of Involvement Ann Lynch said:“The academy will include coursesfrom how to manage your money, tobeing more assertive, taking notes atmeetings, organising events and running acommunity group.“We’ll also encourage and equip as manypeople as possible with the skills toscrutinise our services.“We’ll offer apprenticeships in careers frombricklaying to plumbing to office work –not just with us but with others too.Academy HouseCustomerExcellence PanelThink we should improve howwe repair your home? How wesupport victims of anti-socialbehaviour? From now on it’sthe members of the CustomerExcellence Panel who willchallenge us to change and dobetter.‘ACE’InspectorsWant to be part of adedicated team ofvolunteers helping todrive up the quality ofour neighbourhoodsand services?ComplaintsPanelFor the first time, tenantsand leaseholders will siton our Complaints Panel– so when you’ve got aserious concern about aservice, it will be peoplelike you who are lookinginto it.EqualityPanelThe Equality Panelwill help us developbetter, more individualservices – ones thatreflect the rich diversityof our great city.CommunicationsPanelOur customers want to bekept informed about thethings that matter to them,and to be listened to – sothey can be confident theirviews are heard and actedupon.Want a ‘taste’of Tenant Involvement?We need people from all parts of Nottingham – from all backgrounds, all ages – to getinvolved and help us improve.You can find out a lot more about our new panels at a special event on :Saturday 2nd February between 10am and 3pmat the New Art Exchange, Hyson Green.Tim Morton – your Independent Tenant Advisor – will be running the session. If you’vealready told us you’re interested in joining a panel, then we’ll be in touch with you direct.But absolutely anyone is welcome – just get in touch and ask for a place!You can find out all about the many opportunities on offer – and how helping us improve meansyou can improve your skills, build your confidence and increase your chances of finding a job.Call 0115 915 7380 to find out more and to book your place.Got just a few minutes to spare?Sign up to tell us what you thinkabout the services that matter to you.You can do it through the post, phone, e-mail, online or text.We welcome your compliments, comments and complaintson the services we provide, whether this is positive or whereyou have an area of concern.You get the chance to influence how we provide services bytelling us what we could do to make them better.Like usnottinghamcityhomesinvolvementFollow us@nottmcityhomesWatch uswww.youtube.com/nottmcityhomeswww.flickr.com (search ‘nottinghamcityhomes’)

6 News from Nottingham City Homes January 2013 North Edition: Aspley•Bestwood•Bilborough•BulwellRound your way. . .Creating placeswhere peoplewant to liveWe want people like YOU to get involvedand help improve your neighbourhood.We can help you organise events, improve the areas where you live, setup activities for young people, bring communities together and make areal difference to the places you live.If you want to do your bit, but don’t know where to turn – turn to us!Supporting community events and ideasBreakfast clubs, street parties, community arts projects, planting projects,painting fences and a lot more – we’re supporting all of these!If there are people in your neighbourhood who want to get together anddo something great – tell us about it and we’ll do our best to help.Getting young people involvedWe’re working closelywith a number ofschools and we supportyouth projects acrossNottingham. It’s all partof our youth strategyto do even more to getyounger people acrossour city involved increating a sense of pridein our neighbourhoods.Tenant and Resident AssociationsTRAs are groups of people whoget together to improve theirneighbourhoods.They are at the heart of strongcommunities – and we aredetermined to help them.We can help you raise money,organise events and small projects,and get more people involved.TRAs organise a lot of socialactivities and are a great way tomeet your neighbours.We, along with local partners likethe NHS, fire service, City Counciland the police, regularly attendmeetings to find out what you thinkabout our services.No TRA where you live? Thenstart one! We will help you – justget in touch.When the time is right we’llarrange meetings to discuss aspecific issue with local people.This is your chance to ‘tell it like itis’ and make a difference to howwe work.Become the eyes and ears ofyour block! Tell us about cleaning,grounds maintenance, graffiti,abandoned vehicles, bulk refuseand communal repairs.You will speak on behalf of yourneighbours and make sureimprovements are made.Bulwell is supremein NovemberCongratulations to the Bulwell team who won ???????’shousing office of the month.Congratulations to the Bulwell team who wonNovember’s housing office of the month.Our team of tenant ‘mysteryshoppers’ rated Bulwell foraccessibility of the office, thefriendliness and helpfulness of staffand presentation of staff, the noticeboard displays and informationavailable to customers, the tidinessof reception and other public areas.Telephone callswere answeredspeedily,politely, andwith respectand sensitivity.The helpfulnessof staff alsoscored highly.The officescored topmarks for theway in whichAnd our Independent Living Servicewas proud to sponsor the ‘SeniorSports Star’ award at the CouncilHouse ceremony in November.Age is no barrier to leading a healthylifestyle – which is why we offera range of activities to help oldertenants keep fit.Our Assistant Director of HousingServices, Richard Holland, presentedthe award to Tom Ryan (pictured).Several years ago Tom won the city’sinter-generational dance contest withhis young partner for his jiving – butthen had a fall and struggled justmoving due to pain.He now volunteers and organisesdances – and has returned to dancingdespite his injury.it dealt with customer enquiries,complaints, ASB cases, and visitsto new tenants.All of our offices are judgedmonthly by mystery shoppervolunteers from our team of tenantservices inspectors.Pictured: Tenant Services Inspectors Peter Reynolds (left) and Robert Morrell(right), presents the Bulwell team with the award.Celebrating oursporting successNottingham’s 2012 Sports Awards recognised thecontribution of local clubs, individuals and volunteers.Winners from the 15 categorieswere announced by BBC Radio5 Live sports commentator –and Nottingham lad – DarrenFletcher. Guests included sportingcelebrities and representativesfrom local clubs.Picture by Tracey Whitefoot.

8 News from Nottingham City Homes January 2013 North Edition: Aspley•Bestwood•Bilborough•BulwellFormertenant arrears– gone but not forgotten!Our rents team is one of the best in the country. In 2012 we won the ‘excellencein income management’ accreditation from the Housing Quality Network (HQN).A big reason for that is the way we support tenantsto pay their bills – helping them sort not just theirrent but all their finances. Our rent arrears are justa quarter of what they were in 2005.And we’re improving how we collect debts fromformer tenants. Over the last two years we’vecollected an extra £800,000 from former tenants.Without your rent we cannot provide the servicesyou need – so it’s not fair for a small minority tothink they can avoid their responsibilities.So we’re taking on two new officers to do evenmore to collect what’s due from former tenants.They will be tracking down people who’ve left ourproperties to help them realise they are in debt tous and to support them to pay.HomeLink Inclusion Event 2013Finding the righthome for youIn April the Government will introduce major changes to the benefits system(read more about these on page three).More than 5,000 tenants of working age will loseat least £10 a week from the changes to housingbenefit – because the Government says youhave more bedrooms than you need.As the changes start to bite, we want to supportyou. Is your home the most suitable place foryour needs?That’s why we’re holding a two-day ‘drop-in’ eventWednesday 13 and Thursday 14 February atthe Council House, Old Market Square, 10am to4pm – your one stop housing needs shop!Just come along at any time during the two days,have a cuppa and talk to us.As well as an opportunity to discuss your currentneeds, there will be lots of information about thevarious housing options that are available acrossthe city – including ‘HomeSwapper’ – the onlinesystem that allows you to swap your home withother tenants who want to move.In extreme cases we will pass a former tenant’sdetails to a debt recovery agency. From thatpoint, non-payers can end up in court and with aworse credit rating.If you make a reapplication for housing andhave former tenancy arrears, you will not bereallocated another tenancy until your arrearshave been paid.And if you don’t tell us, we’ll still check!Thinking of ending your tenancy?Find out more about how to leave without debt:http://bit.ly/UHJ2oAContact the Former Tenancy Arrears Team on0115 915 7169 or 0115 915 7407 or emailfta@nottinghamcityhomes.org.ukOur HomeLink partners (Nottingham’s housingassociations) will be on hand to talk about homesthey have available – and you’ll also be able toget information on homes available in the privaterented market.Our ‘Right Size’ team will also be there tohelp you find better ways for you to live morecomfortably in your current home or to offer yousupport in helping you find a home that bettersuits your requirements.And of course, our Financial Inclusion Officers willbe there to give you help and advice on all of thebenefit changes that will be coming into effect.We look forward to seeing you there!Drop in event!Wednesday 13 and Thursday 14 Februaryat the Council House, Old Market Square,10am to 4pm.MissingfewerappointmentsMissed repairs appointments happen forlots of reasons – but every time it happens itwastes time and money.In fact it costs us a massive £1 million ayear – and we think we could save at least£450,000 by changing how we do things.Last year we had 15,000 missedappointments – 12,000 because of the tenantnot being home, and 3,000 were our fault.So we’ve formed a group of employees andtenants to see what we can do about it.We’ll tell you more about our progress infuture editions. In the meantime, if you haveto miss an appointment please call us on0115 915 2222 as soon as you can – evenif it’s just minutes before. It all helps us giveeveryone a better service.Charter shows the way totop notchrepairs serviceWe’re one of the first companies to sign upto a new national Repairs Charter – helpingmake sure our repairs service to you is topnotch.The charter has been developed by theChartered Institute of Housing (CIH) andhelps landlords identify what a good qualityrepairs service can deliver.Our Director of Property Services MarkJohnson was involved in drawing up thecharter, which focuses on responsive repairsand maintaining the houses.Mark said: “Our tenants consistently tell usthat our repairs service is the most importantto them. By signing up to this charter we areshowing our customers that we want to aimfor the best possible repairs service.Among the things theCharter focuses on are:• What tenants want• Value for money services• Maintaining assets

News from Nottingham City Homes January 2013 North Edition: Aspley•Bestwood•Bilborough•Bulwell 9Make friends, stay active, enjoy life!Over 50? Nottingham Circle brings people together to enjoythe best of what’s going on locally and get practical helparound the home and garden.As a member you can:• Meet new friends in Nottingham– every month you’ll get acalendar full of exciting events.Enjoy meals out, the theatre andcinema, pampering sessionsand country walks.• Take a monthly trip out ofNottingham – Chester, Liverpool,Bath, Cambridge and York in2013, each for only £14!• Learn and share skills withothers. In 2013 there arelanguage lessons, photographyand pottery clubs, flowerarranging and much more.• Get jobs done around thehome and garden with theirlocal Criminal Records Bureauchecked friendly helpers – fromjust £6.50 for half an hour.OfferMembership is usually just 60p aweek, although Nottingham Circle areoffering a year’s FREE membershipto anyone who books a trip or a jobby one of their helpers.To get in touchCall 0800 112 3449Email hello@nottinghamcircle.org.ukVisit www.nottinghamcircle.org.ukOr meet the team outside Wilkos inBulwell on Tuesdays (11am to 1pm)or St Ann’s Valley Centre on Fridays(10am to midday).Watch the videosWhy not see for yourself about someof the advantages of being a member?Take a look at two short films:http://bit.ly/ZpyrkNhttp://bit.ly/QYoqYmWhat members say:“When you’ve lostsomeone you don’t getout and about. Now I need a diary tokeep an eye on what I’m doing!”“It gives me total independence, instead of askingfriends and families to do things for me. It’s peopleI can trust, the key being the helpers are CRBchecked. You are my gardening angels.”Help us discoverour Universal RootsPictured: Board Chair Janet Storar hands over the cheque to Helena Monk from Macmillan Cancer Support.Cheers!During September residents from all of our Independent Living Schemes tookpart in the ‘World’s Biggest Coffee Morning’ in aid of Macmillan Cancer Support.As a big thank you for all their hardwork and coffee drinking, the drinks(and food) were on us this time, as wecelebrated their success at a thank youevent at our Hounds Gate head office.Tenant representatives from manyof our schemes came along to hearhow Macmillan Cancer Support ischanging the lives of those affectedby cancer. And most importantly, acheque for a fantastic £2,900 waspresented to Macmillan, as the totalamount that was raised from thecoffee mornings.Our Chair, Janet Storar, with someof our Independent Living residentspresented the cheque to Helena Monkfrom Macmillan. Janet told the residentshow her family is currently affected bycancer and why presenting the chequeto Macmillan meant so much to her.And we also used the event as anopportunity for residents to hearfrom a number of organisationsoffering activities aimed at the over60s – including ‘Movement to Music’,‘Nottingham Circle’, Age Concern’s ‘Menin Sheds’ and computer courses.In issue 51 we told you aboutUniversal Roots – an excitingproject about Nottingham’sdiverse communities and howpeople came to settle here.Nottingham Museums andGalleries will hold three publicexhibitions at NottinghamCastle and Wollaton Hall.We’ve backed the project fromthe beginning – helping ourBlack and minority ethnic forumto bid for a grant to do it – andwe’ll continue to support it.We’re now looking forvolunteers to put it all together– up to, during and beyond thefirst exhibition in March 2013.The exhibitions and events willtackle stigma, raise awarenessand have a positive impact foraudiences, pupils, communitygroups and visitors alike.Interested?Call Melissa Crane on07940 786 653 or emailMelissa.crane@nottinghamcity.gov.ukWant to volunteer?There’s a series of events andlearning activities from January toMarch that will be inspired by andled by volunteers. Could you doone of these roles?Collections, objectresearch andinterpretation volunteerRecord your stories to createan exhibition at NottinghamCastle, using the objects fromthe main collection.Marketing andevents volunteerWork with a designer to producethe branding, the publicity andthe events programme for theexhibitions.Oral histories andexhibitions volunteerInterview people fromNottingham’s communities, andhelp create the exhibition spacesat the Yard Gallery (Wollaton Hall)or the exhibition panels in theCastle Gardens.

10 News from Nottingham City Homes January 2013 North Edition: Aspley•Bestwood•Bilborough•BulwellNottingham City Homesin 2012– a year in pictures2012 – what a year that was! We raised a glass toher Majesty on her Diamond Jubilee along withour Chair, Janet Storar, who was awarded theMBE, we cheered on Team GB at the Olympicsand Paralympics and we all asked whathappened to the summer!It was also a really important year for Nottingham City Homes – seeing some bigchanges to our services and the way we work. From the launch of our new three-yearCorporate Plan to the changes we’ve made in the way we involve you in improvingour homes, neighbourhoods and services – it was a busy year!There was far too much that went on to list every single event, but have a look atthese pictures to give you a flavour of just some of the many things that happenedin 2012:JanuaryNew year.New team.New housingservice.We launched our newTenancy and EstateManagement Service tomake sure we’re spendingmore time out and about onthe estates, working in yourcommunity to improve theplace you live.February‘Think again’TLC tellsMinisterA group of tenants metwelfare minister LordFreud in London andasked him to ‘think again’about the Government’sproposed benefitchanges. Organised byNottingham North MP,Graham Allen (pictured), Lord Freud agreed tocome to Nottingham to see for himself the impact of the changes.MarchMoney MattersRoadshow2012We held our fourthMoney MattersRoadshow at theCouncil House. Morethan 40 organisationswere on hand to givefinancial advice andsupport to our tenantsand leaseholders.AprilDoubleglazingdoneBy April 2012 we’dput a massive112,000 newdouble-glazedwindows into 16,000homes acrossthe city as part ofour Secure WarmModern programme.

News from Nottingham City Homes January 2013 North Edition: Aspley•Bestwood•Bilborough•Bulwell 11MayA new era forservices for oldercustomersOur new ‘Independent Living’service launched in thebeginning of May. Needs ledand with a focus on socialactivities, our new service isletting hundreds of people liveindependently in their ownhomes – but with supportavailable if it’s needed.JulyBest foot forward!In the bestOlympicspirit, tenantstook a mockuptorcharound all 63IndependentLivingschemesin just threedays.SeptemberReaching forthe stars!We held our tenant andleaseholder conference at theCouncil House, ‘Reach for thestars!’. This was your chance totell us what ‘four star services forNottingham’ meant to you andhow we set those standards.Read in this issue all abouthow we’re applyingwhat you told us.NovemberBuilding a betterNottinghamWe told you about ourplans to build more than500 new council housingand Housing Associationshomes across Nottinghamover the next five years.It’s the biggest housebuilding programme in thecity in a generation.JuneJubi-tastic!We all went red,white and blue tocelebrate the jubilee.Right across thecity, tenants andleaseholders fromour neighbourhoodscelebrated in style!AugustOctober£45mhomecomfortsThousands ofcouncil homeswill be improved(over the nextfew years) after£45m of DecentHomes fundingwas approved.DecemberNottinghamCarnivalColourful costumesand a theme of‘togetherness’ was theorder of the day, whenwe took part in theNottingham Carnival.Huge thanks to allour tenants andleaseholders andpartners who tookpart – roll onCarnival 2013!Work startson new homes!We started work on thefirst of four projects tobuild 26 new councilhomes across thecity. The first site isWendling Gardens inBestwood Park, wherewe’re building four newbungalows.

12 News from Nottingham City Homes January 2013 North Edition: Aspley•Bestwood•Bilborough•BulwellOpening hours are 8.30am to 4.30pm Monday to Friday and10.30am to 4.30pm on WednesdaysRents Call CentreWe offer a range of ways to pay yourrent – and free debt advice if you need it.Ways to pay your rent:Direct DebitVia our websitePayPointBy telephoneAt your localPost OfficeAsk us about setting up a Direct Debit,claiming council tax and housing benefitor FREE debt advice.Tel: 0115 915 4920Minicom: 0115 915 4113Text: RENT to 80800,followed by your name and addressTenant andLeaseholderResource CentreTel: 0115 915 7222E-mail: resource.centre@nottinghamcityhomes.org.ukInfo PointNottingham Central Library,3 Angel Row, Nottingham NG1 6HPTel: 0115 915 2828Mon-Fri: 8.15am to 5.30pmwww.nottinghamcityhomes.org.ukYour localhousing officesAspley14 Strelley Road, Strelley,Nottingham, NG8 3APTel: 0115 915 3121 Minicom: 0115 915 3126E-mail: aspleyoffice@nottinghamcityhomes.org.ukBestwoodElmbridge, Bestwood Park,Nottingham, NG5 5PFTel: 0115 915 3301 Minicom: 0115 915 3407E-mail: bestwoodoffice@nottinghamcityhomes.org.ukBulwellBulwell Riverside,Main Street,Bulwell, Nottingham, NG6 8QJTel: 0115 915 3212 Minicom: 0115 915 3407E-mail: bulwelloffice@nottinghamcityhomes.org.ukReporting antisocialbehaviourText: REPORTASB to 80800,followed by your name and addressReport it online www.nottinghamcityhomes.org.uk/anti-social_behaviour or contactyour local housing officeRepairs Call CentreTel: 0115 915 2222Minicom: 0115 915 1826Text: REPAIRS to 80800,followed by your name and addressEmail: repairs@nottinghamcityhomes.org.ukwww.nottinghamcityhomes.org.uk/your_repairsGet Involved!Tel: 0115 915 7380Text: INVOLVE to 80800,followed by your name and addressEmail: gettinginvolved@nottinghamcityhomes.org.ukSecure Warm ModernTel: 0300 333 8100 (calls charged at local rate)Email: SWM@nottinghamcityhomes.org.ukNottingham On CallTel: 0115 915 1640Email: housingoncall@nottinghamcityhomes.org.ukTranslationsIf you are unable to read this tenant and leaseholder newspaper pleasecontact your area housing office, or call us on 0845 3303131. We canarrange for an interpreter to explain it to you, or send you a spoken wordversion on tape or CD. If neither of these are suitable, we can translate thispublication into your chosen language. This is also available in large print.CantoneseFrenchHindiKurdish SoraniPortuguesePunjabiCzechGujaratiPolishUrdu