Eng - IOI Group

oostingcustomersatisfaction“Our customers are demanding. Quite rightly. We recognise that the only way we canattract and retain customers is by exceeding their expectations. Sometimes, that is noteasy. But we try by consistently delivering the fundamentals: the right product at theright price at the right time, delivered with fast, friendly, effective customer service.Without that we’re nowhere. For specialised products, we focus on providinginnovative technical solutions. We want our customers to in turn be able to satisfytheir demanding customers. We can only be ahead when our customers are too.”