WatchGuard Firebox System 7.0 User Guide

Chapter 2: Service and Supportgroup of network security experts, helps absorb this burdenby monitoring the Internet security landscape for youin order to identify new threats as they emerge.Threat alerts and expert adviceAfter a new threat is identified, you’ll receive a LiveSecuritybroadcast by way of an email message from our RapidResponse Team that alerts you to the threat. Each alertincludes a complete description of the nature and severityof the threat, the risks it poses, and what steps you shouldtake to make sure your network remains continuously protected.Easy software updatesYour WatchGuard LiveSecurity Service subscription savesyou time by providing the latest software to keep yourWatchGuard Firebox System up-to-date. You receive installationwizards and release notes with each software updatefor easy installation. These ongoing updates ensure thatyour WatchGuard Firebox System remains state-of-the-art,without you having to take time to track new releases.Access to technical support and trainingWhen you have questions about your WatchGuard system,you can quickly find answers using our extensive onlinesupport resources, or by talking directly to one of our supportrepresentatives. In addition, you can access Watch-Guard courseware online to learn about WatchGuardsystem features.LiveSecurity ® BroadcastsThe WatchGuard LiveSecurity Rapid Response Team periodicallysends broadcasts and software informationdirectly to your desktop by way of email. Broadcasts are10 WatchGuard Firebox System