COUNTERMEASURES - MBDA

CUSTOMER SATISFACTIONOUR MAIN PRIORITYCustomised customersupport solutions areavailable to ensure thehighest levels of reliabilitythroughout the fullproduct life cycleIn today’s competitive market customers expect support solutions that offer greatervalue for money and deliver lower cost of ownership throughout the service life oftheir equipment. These support solutions must not only be tailored to thecustomer’s specific requirements, they must also be flexible and interoperable tosustain an increasing number of rapid global military deployments. As a result, inaddition to standard support services such as training, spares and technicaldocumentation that come with ordering an MBDA product, customers can selectfrom a package of additional services such as turn-key maintenance facilities andmunitions management. MBDA’s range of customer service solutions has beendesigned to provide support from initial purchase and delivery right throughto the demilitarisation of the weapon system or systems concerned.12MBDA focuses on providing not only the highest level of product reliability toensure that weapon systems remain ready for use throughout their completelifespan but also on helping the customer to drive down maintenance costs bybecoming increasingly involved in overall support supply chain management.MBDA’s Customer Support and Services team strives to establish a very close andpersonalised customer relationship. This approach, covering a wide range ofweapon systems, has allowed users of MBDA equipment around the world tobecome familiar with their individual company interfaces who in turn becomefamiliar with the customer’s individual issues and developing requirements.