Warranty Procedure - OMFB - Customer.pdf - Transpec

A repairer needs to get the following details before contacting Tranpecs:Repairer: (Who is doing work)Name:Contact:Phone:Owner : (Of the trailer)Name:Contact:Age of vehicle:Rego:Kms:Fault:You must also get an order number from your customer (owner of vehicle) should warranty bedeclined by OMFBTranspecs will send you either by fax or email;Requirements to be able to make claimPhoto templateService Report Form to be completedWarranty Procedure FlowchartIdea of standard times that OMFB will cover for the repairService ReportYou must either fax or email back completed service report form with details of• Fault• Cause• Rectification• Photos – standard trailer identification – see photos below• Photos – failed product in situ• Proforma/sample invoice or service estimateThe service report needs to be completed in full within 5 days of repair date and along with photosand sample invoice be sent to Transpecs. Failure to complete the form in full or supply themandatory photos will jeopardise the claim.Transpecs will issue a warranty reference number. This number must be used on allcorrespondence.The Repairer must supply an order number for replacement parts, the warranty number can not beused for replacement parts.g:\tsl\warranty\warranty terms\omfb\omfb warranty process 2010\warranty procedure - omfb - customer.docx Version 1 - 03/05/10