Warranty Procedure - OMFB - Customer.pdf - Transpec

Transport Specialties LtdCnr Kerrs and Ash Rds, Wiri,PO Box 98971, Manukau City 2241.Phone: (09) 980 7300 Fax: (09) 980 7306Email: mailroom@transpecs.co.nzOMFB Warranty ClaimsTransport Specialties Limited reflects the warranty conditions of the manufacturer. Unlessotherwise stated this warranty policy warrants products sold by the company against defectivematerial and workmanship for a period of 12 months or 130,000 kms of vehicle service, whichevercomes first.All manufacturers warranty excludes normal wear and tear, damage from misuse, improperinstallation or maintenance, labour, loss of time or usage, or subsequent damage.Notwithstanding the above, when any component fails within the above warranty period andwarranty is accepted by Transport Specialties, Transport Specialties will review the circumstancesand give reasonable consideration to the labour cost to replace the failed component(s).Transport Specialties Limited shall be the sole and final judge as to the acceptance or otherwise ofa warranty claim against any part or component, and also in respect of whether parts will bereplaced, repaired, or credited in part or in full.If you have any questions on the warranty terms and conditions, please contact Transpecs.Notification must be received by Transpecs within 24 hours of a product failure.g:\tsl\warranty\warranty terms\omfb\omfb warranty process 2010\warranty procedure - omfb - customer.docx Version 1 - 03/05/10

A repairer needs to get the following details before contacting Tranpecs:Repairer: (Who is doing work)Name:Contact:Phone:Owner : (Of the trailer)Name:Contact:Age of vehicle:Rego:Kms:Fault:You must also get an order number from your customer (owner of vehicle) should warranty bedeclined by OMFBTranspecs will send you either by fax or email;Requirements to be able to make claimPhoto templateService Report Form to be completedWarranty Procedure FlowchartIdea of standard times that OMFB will cover for the repairService ReportYou must either fax or email back completed service report form with details of• Fault• Cause• Rectification• Photos – standard trailer identification – see photos below• Photos – failed product in situ• Proforma/sample invoice or service estimateThe service report needs to be completed in full within 5 days of repair date and along with photosand sample invoice be sent to Transpecs. Failure to complete the form in full or supply themandatory photos will jeopardise the claim.Transpecs will issue a warranty reference number. This number must be used on allcorrespondence.The Repairer must supply an order number for replacement parts, the warranty number can not beused for replacement parts.g:\tsl\warranty\warranty terms\omfb\omfb warranty process 2010\warranty procedure - omfb - customer.docx Version 1 - 03/05/10

PhotosThe photos are a mandatory requirement from OMFB in Italy.Standard identification photos required: rego plate (1), vin and rego sticker (2), hubo (3), failedproduct as on vehicle (in situ), failed product i.d. tag (4).Further photos could be required dependent on product failure.These photos are sent to OMFB as a standard part of their claim process, so photos need to begood, clear and focussed shots of the product or trailer part.OMFB will decline warranty claims without clear proof.Examples of standard Identification photosRego Plate (1) VIN & Rego sticker (2)Hubo (3) Failed product i.d. tag (4)Returned warranty partsProduct should be returned within 7 days at the Repairers own cost.Follow-up letters are sent should failed product not be returned within 7 days.If product is not returned within 30 days the warranty will be declinedg:\tsl\warranty\warranty terms\omfb\omfb warranty process 2010\warranty procedure - omfb - customer.docx Version 1 - 03/05/10

Declined letterShould the claim be declined, the reason will be put into a letter and sent to the Repairer.Approval LetterIf the claim is approved, the reason and confirmation of action taken will be put into a letter andsent to the Repairer.g:\tsl\warranty\warranty terms\omfb\omfb warranty process 2010\warranty procedure - omfb - customer.docx Version 1 - 03/05/10