10 Changing health marketsOffering partnership,facilitating professional care.With increasing costs pressure in health care, medicaland nursing staff face a dilemma: on the one hand, theirprofessional ethics require putting the patient first, onthe other hand, their comprehensive duties leave themless and less time for individualized care. High-quality,reliable products can help reduce the daily workload innursing care. HARTMANN, however, offers its customersmore than that: with extensive system partnerships werelieve doctors and nurses of administrative and organizationaltasks in their daily work.HARTMANN offers system partnerships with professional solutions in woundcare, incontinence hygiene, and infection protection. The services associatedwith such a partnership include product management, warehousing andtransportation logistics, internal processes for customers as well as digitalorder processing, billing and work scheduling. The portfolio is supplementedby controlling tools for incontinence care and profitability control forsurgical procedures including benchmarking. There is also a range ofproducts and services in the field of quality management that specificallyaddresses the needs of medical care centers, surgeries, and nursing homes.Custom sets support standard processes, such as specific routine surgery.With application aids, the system partnerships also facilitate the introductorytraining of nurses.The web-based software for incontinence management HILMAS helps reducecosts by up to 30 percent. It controls all processes, from supply and demandplanning, ordering and billing to warehousing, including measurement ofconsumption based on cost centers. Presorted for each resident, the rightincontinence product is always ready for use. As a useful supplement, thecustomer can use an ordering module and electronically process prescriptionsin Germany with public health insurance companies in accordance withParagraph 302 SGB V (German Social Code). Since 2010, HARTMANN hasoffered HILMAS also for service providers, such as pharmacies and medicalstores which have agreed to provide products for incontinent patients undercontracts with public health insurers.
HARTMANN GROUP 11The web-based controlling software HILMAS 5 helps nursing homes to provide effective care with incontinenceproducts. By avoiding oversupply, the nursing home not only saves costs but also reduces its disposal volume.Under specific conditions, the individual modules of our system services canbe flexibly combined and customized to respective needs. Gerhard Egersdörfer,Head of Service & Business Process Management at HARTMANN,sums up: “Our system partnerships open up significant economic potentialfor many facilities by increasing their added value and by helping specialiststo focus on their core competencies.”“Our system partnerships openup significant economic potentialfor many facilities by increasingtheir added value and by helpingspecialists to focus on their corecompetencies.”Gerhard Egersdörfer, Head of Service & Business Process Management