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Best Practice Example: Centrelink Program, Woodridge CSCSTATE:ORGANISATION(S):QueenslandCentrelinkTARGET GROUP: Young people transitioning from care, 15 years +FOCUS:A pilot project to provide individualised needs based service delivery toyoung people with a care experience.Information brochureTailored reference material has been developed including a brochure for young people leaving statecare regarding Centrelink services, specifically Youth Allowance. Young people with a care experiencewere involved in the design and content of the material; ensuring use of appropriate language;ensuring the brochure is easily accessible by young people.Information ProformaTo overcome the need to provide copies of their care orders, a simple proforma has been developedthat holds all the information needed to determine the young person's rate of payment and thatCentrelink can fax to Child Safety and they fax back. This eliminates any additional running aroundby the young person and initial feedback from both Centrelink and Child Safety indicate that it’seffective and time efficient.Information SharingAlthough not directly targeted at young people leaving care but still very relevant is the work beingundertaken with Department of Communities, Housing and Homelessness Services. Woodridge CSCare formalising that customers who have previously provided identity documents to Centrelink, canuse the Centrelink record of these documents as proof of identify for their housing applications. Thismeans if customers have lost documents since their Centrelink claim they can use Centrelink recordsreducing the need for continuously supplying proof of identify (in early stages of implementation).Information SeminarsCentrelink and Department of Communities, Child Safety Services have committed to runninginformation seminars specific for young people leaving care. The aim of the seminars are to supportyoung people leaving care to ask questions about Centrelink, helping to demystify the service andensure the target audience is being reached. Child Safety identify young people to attend (carers arealso encouraged to attend) and one of the staff from Centrelink presents a semi-structured seminarabout Centrelink, payments etc. As part of the seminar, the young people are given a tour of theoffice, introduced to the Indigenous Services Officer and Multicultural Services Officer and registeredon the self service PCs. Feedback from young people at the seminars has been positive.54
Centrelink Brochure targeting young people transitioning from care55
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TABLE OF CONTENTSPart A: BACKGROUND
Page 6 and 7:
• reviewing and reporting on TILA
Page 8 and 9: The YAG consultations included spec
Page 10 and 11: These workers projected that the ov
Page 12 and 13: Planning needs to ensure that young
Page 14 and 15: The remainder of this Report detail
Page 16 and 17: ProcedureThe focus group questions
Page 18 and 19: PREPARATION PHASEISSUESYOUNG PEOPLE
Page 20 and 21: “...it should be made that a youn
Page 22 and 23: • Lack of support for young peopl
Page 24 and 25: PlanningISSUESAFTER CARE INDEPENDEN
Page 26 and 27: SummaryThe solutions identified by
Page 28 and 29: Appendix AStage 1: Initial Consulta
Page 30 and 31: • Young people transitioning from
Page 32 and 33: Age• Age - not being 18 can limit
Page 34 and 35: No preference• I don’t care if
Page 36 and 37: 2. Did you (do you) have a Leaving
Page 38 and 39: • Link young people in with local
Page 40 and 41: Case Study 4: A Mental Well-being P
Page 42 and 43: Appendix EStage 2: NYAC ForumQuesti
Page 44 and 45: Appendix FStage 3: NYAC ForumForum
Page 46 and 47: • Different educational pathways
Page 48 and 49: Independent living skills• There
Page 50 and 51: Connections to community the young
Page 52 and 53: Appendix GBest Practice ExamplesBes
Page 54: Leaving Care BrokerageBrokerage is
Page 57: Best Practice Example: Young People
Page 63 and 64: 3. Service response: increase the c
Page 65 and 66: Types of employment Applying for wo
Page 67 and 68: 2. CREATE Your Future Intensive Pro
Page 69: 5. CREATE Your Future Grant SchemeT
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