Ministry of Commerce And Supplies - Enhanced Integrated ...

N T I S2010E. Document ControlQMS documents must be relevant to the operation and adequately controlled. These include internaldocuments relating to compliance, operating procedures, work instructions, and recording forms. Relevantexternal standards must also be controlled documents. The document control system is based on ISO 9000and includes the necessity for review and approval of new and altered documents by authorized personsbefore issue and distribution and must have issue number, issue date/review date, and be appropriatelypaged. A copy of all relevant documentation must be available where the QMS is being controlled. Obsoletedocuments must be effectively rescinded.F. RecordsGroup records must demonstrate effective control of the GAPs QMS requirements and compliance and keptfor a minimum period (often three years). Such records must be genuine, legible, stored and maintained insuitable conditions, and accessible for inspection.G. Complaint HandlingA system for effectively managing customer complaints is essential. This must be through a documentedprocedure that describes how complaints are received, registered, identified, investigated, followed up andreviewed. The procedure must be available to customers, as required.H. Internal Audits and InspectionsThe internal audit system in place must both assess the adequacy and compliance of the documented QMSand inspect the producers and farms against the GAP standards. Internal auditors must comply with the GAPrequirements set for an internal group auditor, be suitably trained and independent of the area being audited.The GAP QMS must be audited at least annually. Records of the internal audit plan, audit findings, and followupon corrective actions resulting from an audit must be maintained and available.I. Producer and Production Location InspectionsAn internal inspection system must be in place to inspect the producers and farms against the GAP standards.Internal inspectors need to comply with the GAP requirements set for an internal group inspector andinspections carried out at each registered producer and production location at least once a year. Review ofinspection reports and producer status must take place. New members of the group must always be internallyinspected before admitting them into the GAPs registered producers list.J. Non-Compliances and Corrective Action SystemsA procedure to identify and handle non-compliances and corrective actions which may result from internal orexternal audits and/or inspections, customer complaints or failures of the QMS must be in place.NEPAL TRADE INTEGRATION STRATEGY 2010BACKGROUND REPORT309