Positive Pay - Sandler*Kahne Software, Inc.

Appendix F – Email Error Messages(EFT)When errors occur during email transmission (EFT email remittance) the errorsare written to the Solomon event log. Some of the errors will be identified withan error number. Below is a list of those numbers and their meaning.NumberMeaning0 Message sent successfully.1 An unknown error has occurred2 An error has resulted because there was no message specified3 The process has run out of memory.4 An error has occurred due to a problem with the messagebody or attachments.5 There was a problem initiating the conversation with the mailserver. Ensure the setting of the Domain property is correct.6 There was an error terminating the conversation with theSMTP mail server.7 The “from” address was not formatted correctly or wasrejected by the SMTP mail server. Some SMTP mail serverswill only accept mail from particular addresses or domains.SMTP mail servers may also reject a from address if theserver can not successfully do a reverse lookup on the fromaddress.8 An error was reported in response to a recipient address. TheSMTP server may refuse to handle mail for unknownrecipients.The role of the mail server is to accept your message and seethat it gets delivered to the recipient. If the recipient is local(i.e. the same domain as the mail server) the process is allhandled internally by the mail server. If the recipient islocated outside of your mail server's domain (usually thecase), the mail server will find and contact the recipient'smail server and deliver the message to it. This process iscalled "relaying".Mostly every mail server on the Internet employs some typeof "relay" security. This security prevents spammers fromusing your mail server as a gateway to get their messages outon the Internet. The side effect of this is that if your mailserver does not think that you or your application areauthorized to relay mail through it, it will reject yourmessages. There are several different methods of employingsecurity on mail servers. Some mail servers will only acceptmail from certain IP addresses. Some may require yourapplication to authenticate itself by providing a user nameand a password before it will allow you to submit mail fornon-local delivery. Your mail server administrator should beable to tell you the type of authentication employed.In any event, if your messages are being rejected by yourmail server, you will need to diagnose the problem and takecorrective measures so that your server will accept yourmessages.14 • Appendices A/P Electronic Funds Transfer w/ Positive Pay