Evaluation and analysis of criteria and sub-criteria of a ... - Emerald

ECAM15,138Kagioglou, M., Cooper, R. and Aouad, G. (2001), “Performance management in construction: aconceptual framework”, Construction Management and Economics, Vol. 19, pp. 85-95.Kaplan, R.S. and Norton, D.P. (1992), “The balanced scorecard – measures that driveperformance”, Harvard Business Review, January-February, pp. 71-9.Kaplan, R.S. and Norton, D.P. (1993), “Putting the balanced scorecard to work”, Harvard BusinessReview, September-October, pp. 134-47.Kaplan, R.S. and Norton, D.P. (1996), “Using the balanced scorecard as a strategic managementsystem”, Harvard Business Review, January-February, pp. 75-85.Loehlin, J.C. (1998), Latent Variable Models: An Introduction to Factor, Path, and StructuralAnalysis, Lawrence Erlbaum Associates, Mahwah, NJ.Makin, P.J., Cooper, C.L. and Cox, C.J. (1996), Organizations and the Psychological Contract:Managing People at Work, The British Psychological Society, Leicester.New Civil Engineer (2003), “NCE Contractors File”, New Civil Engineer, July.National Institute for Standards and Technology (NIST) (2007), Baldrige National QualityProgram, National Institute for Standards and Technology, available at: www.quality.nist.gov/ (accessed July 2007).Robinson, H.S., Anumba, C.J., Carrillo, P.M. and Al-Ghassani, A.M. (2005), “Businessperformance measurement practices in construction engineering organizations”,Measuring Business Excellence, Vol. 9 No. 1, pp. 13-22.Saraph, J.V., Benson, P.G. and Schroeder, R.G. (1989), “An instrument for measuring the criticalfactors of quality management”, Decision Sciences, Vol. 20 No. 4, pp. 810-29.Sekaran, U. (2003), Research Methods for Business: A Skill-building Approach, Wiley, New York,NY.Stevens, J.P. (2002), Applied Multivariate Statistics for the Social Sciences, Lawrence ErlbaumAssociates, Mahwah, NJ.Stockdale, D.J. (1997), “Can total quality management ‘add value’ in construction?”, in Harlow, P.(Ed.), Construction Papers, The Chartered Institute of Building, Ascot.Tabachnick, B.G. and Fidell, L.S. (2001), Using Multivariate Statistics, Allyn & Bacon, PearsonEducation, Needham Heights, MA.Tan, K.C. (2002), “A comparative study of 16 national quality awards”, The TQM Magazine,Vol. 14 No. 3, pp. 165-71.Watson, P. and Seng, L.T. (2001), “Implementing the European Foundation for QualityManagement Model in construction”, Construction Information Quarterly, Constructionpaper 130.Wilson, D.D. and Collier, D.A. (2000), “An empirical investigation of the Malcolm BaldrigeNational Quality Award causal model”, Decision Sciences, Vol. 31 No. 2, pp. 361-90.Further readingKelloway, E.K. (1998), Using LISREL for Structural Equation Modeling: A Researchers Guide,Sage Publications, Newbury Park, CA.