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01. MAIN DOCUMENTduring internal audit assignments carried out in Group<strong>com</strong>panies, as well as re<strong>com</strong>mendations from externalplayers (primarily statutory auditors and legal advisers).The risk manager informs and advises <strong>the</strong> executivemanagement, and <strong>report</strong>s on this mission to <strong>the</strong>Sustainable Development Committee.Each type of risk is subject to a review aimed at assessing<strong>the</strong> level of risk and, if necessary, at eliminating,transferring or reducing <strong>the</strong> residual risk. The <strong>com</strong>pany’smanagers are responsible for implementing <strong>the</strong> actionplan defined in connection with <strong>the</strong> audits or mappingprocesses, formally <strong>report</strong>ing at least once a year during<strong>the</strong> Strategic Committee meetingAt <strong>the</strong> same time, <strong>the</strong> Group internal audit managerensures <strong>the</strong> coherency and efficiency of internal controlwithin Group <strong>com</strong>panies. He coordinates and controls<strong>the</strong> activities of all <strong>the</strong> Group’s internal audit players.An annual audit plan is drawn up, factoring in exposureto risks in <strong>the</strong> various Group <strong>com</strong>panies as it has beenanalysed, notably during annual risk-mapping processes.This plan concerns all <strong>the</strong> <strong>com</strong>panies in <strong>the</strong> Group.The plan for Year N is validated at <strong>the</strong> end of Year N-1 by<strong>the</strong> executive management. It is formally reviewed andpresented to <strong>the</strong> Sustainable Development Committeetwice a year for follow-up. It may also be updated as andwhen necessary according to <strong>the</strong> priorities identified over<strong>the</strong> course of <strong>the</strong> year.Several types of mission are carried out: cross-businessand <strong>the</strong>matic internal audit procedure optimizationmissions, specific audit and control missions, follow-upmissions for <strong>com</strong>panies recently incorporated into <strong>the</strong>Group, and follow-up missions on previous audits.A written <strong>report</strong> is drafted along with a synopsis of <strong>the</strong>re<strong>com</strong>mendations issued fur<strong>the</strong>r to all such missions. Foreach re<strong>com</strong>mendation, a deadline is set and a managerappointed.In 2009, internal audit missions were carried out in 18Group <strong>com</strong>panies. Alongside <strong>the</strong>se audits carried out by<strong>the</strong> Group Risk Manager, 62 internal audit assignmentsand 70 internal control improvement assignments wereperformed by <strong>the</strong> Group's divisions or <strong>com</strong>panies. Thebreakdown of <strong>the</strong>se assignments across <strong>the</strong> entire Groupis as follows for each area and each business division:Types of risks coveredBreakdown of assignmentscarried out in 2009Strategic steering and implementation 17 %Management of claims, services and <strong>com</strong>pensation 10 %Personnel relations 9 %Underwriting 8 %General review of internal control 8 %External growth 8 %Unsuitable documentation 7 %Organizational strategy 5 %Fraud and malicious acts 4 %INFORMATIONON THE COMPANY’S ACTIVITIESPART0134O<strong>the</strong>r laws and regulations 4 %Image 3 %Tax and accounting 3 %O<strong>the</strong>r types of risks 14 %

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