Microsoft Outlook - Memo Style - UCSF School of Medicine ...

Day, Paul
From: Day, Paul on behalf of UCSF-GME
Sent: Thursday, September 29, 2011 8:20 AM
Subject: FROM THE CMIO -- APEX Quarterly Update
Dear Colleagues,
Wave 2 practices went live as scheduled on June 22 and July 13, bringing the total number of clinics to
51. (See http://myapex.ucsf.edu/ambulatory/overview/.) There are now over 1,600 providers and staff using
APEX. More than 70,000 patient visits have been charted in the system, and more than 75,000 electronic
prescriptions have been written. Here is an update on the deployment timeline, system optimization, training
and black-out dates:
Deployment Timeline
The Ambulatory go-live timeline remains unchanged, as follows:
� Ambulatory Wave 3 – Nov.16
� Ambulatory Wave 4 ─ Spring 2012 (to be announced in fall)
(See http://myapex.ucsf.edu/ambulatory/files/NewAmbulatoryWaveDocument811.pdf)
The inpatient deployment schedule was changed due to the magnitude of technical effort necessary to integrate
all existing systems into APEX. The inpatient deployment schedule is:
� Pharmacy / electronic Medication Administration Record (eMAR) / Bar Code Medication
Administration ─ Feb. 25, 2012
� All inpatient clinical with CPOE, scheduling, registration, ADT, billing ─ June 1, 2012
Ambulatory Wave 1, Wave 2 Optimization
Optimization of APEX for providers in Wave 1 and Wave 2 are underway. Dr. Peter Churgin joined the APEX
team to assist with optimization efforts. He has over 15 years of Epic ambulatory implementation and
optimization experience, working with large health organizations including Kaiser Permanente, Cedars-Sinai
and Sisters of Mercy. He practices family medicine in Arizona. He and Dr. David Buchholz will work to ensure
that APEX supports the most efficient delivery of the highest quality of care.
They will focus on developing easier, more efficient ways to use the software through short cuts, better
navigation, simplified workflows and enhanced system configurations. Other areas to be addressed include
establishing an ongoing support model and reducing turnaround time for support issues. They have already
made progress improving the experience of Wave 1 providers.
Patient Visit Volume
Providers decreased patient visit volume for go-live to give them an opportunity to gain experience using
APEX. Some providers had issues returning back to full productivity. The August statistics are encouraging,
however, as most providers are back to their prior visit volume. Support is available for providers who continue
to struggle returning to full patient visit volume. Practice managers can contact the Go-live Support staff for
additional help or training.
Training
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In response to provider requests for post go-live training, there are eCourses and classroom sessions, Drop-in
Support and Knowledge at Noon webinars:
� Level 300 eCourses and Classroom Training
o eCourses can be found on the UC Learning Center. (See https://learningcenter.ucsfmedicalcenter.org/).
eCourses in the 300 range are for experienced users. Most are less than five minutes and can be found by
entering AMB3* in the search field.
o Level 300 Classroom sessions are two hours with additional Super User support. Highly recommended
for providers after four to six weeks experience.
� Drop in Support is offered to answer your questions about how to use the systems at the following times and
location each week:
o Parnassus – Tuesdays, 2 – 4 p.m., Room M-281
o Mount. Zion – Thursdays, noon – 2 p.m., 1701 Divisadero St., Suite 150
� “Knowledge at Noon” Webinars
o Wednesdays, noon – 1 p.m.
o Topics vary. Contact Alissa Porter at Alissa.Porter@ucsfmedctr.org
Black-out Dates
We are asking that providers and clinic staff not take vacations the week prior to, the week during and the
week after go-live. Your participation during this period is important because of the extra resources that will
be available to help you become familiar with your new workflows.
We thank you for your continued support as we transform how patient care is delivered through the
implementation of APEX to meet the growing regulatory and reimbursement challenges UCSF Medical Center
faces.
Please feel free to contact me with your questions or concerns.
Michael
For more information, see http://myapex.ucsf.edu/
_________________________________
Michael S. Blum, M.D.
Professor of Medicine
Chief Medical Information Officer
University of California, San Francisco
Tel: 415-353-4284
Fax: 415-353-8295
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