How to submit a Port In Request via Fax
How to submit a Port In Request via Fax
How to submit a Port In Request via Fax
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<strong>How</strong> <strong>to</strong> <strong>submit</strong> a Wireless <strong>Port</strong> <strong>Request</strong> <strong>Fax</strong> (WPR) <strong>via</strong> Syniverse’s <strong>Fax</strong> ServerNSP= Wireless <strong>Fax</strong> Trading Partner (TP)OSP= Wireless Carrier Using Syniverse’s Service Management Gateway (SMG) <strong>Port</strong>ing Application.INITIAL SCENE:1.Wireless <strong>Fax</strong> TP (NSP) wants <strong>to</strong> <strong>submit</strong> a <strong>Port</strong> <strong>In</strong> request <strong>to</strong> “win” a Telephone Number (TN) from aWireless Carrier (OSP) that uses Syniverse’s SMG.• NOTE: This is a <strong>Port</strong> in for the <strong>Fax</strong> TP, a <strong>Port</strong> Out for the SMG TP2. The Wireless <strong>Fax</strong> TP manually fills out a 2-page Wireless <strong>Port</strong> <strong>Request</strong> (WPR) fax form3. The Wireless <strong>Fax</strong> TP faxes the WPR <strong>to</strong> Syniverse’s <strong>Fax</strong> Server*4. Syniverse’s <strong>Fax</strong> Server forwards the image <strong>to</strong> Optical Character Reader for Forms application.5. Syniverse’s <strong>Fax</strong> Repair Rep performs verification on the WPR <strong>via</strong> OCRFF & “Releases” <strong>to</strong> the SMG.• Note: Verification is identified as the process of reviewing inbound fax responses andrequests <strong>to</strong> identify fax errors, then correcting these errors using OCRFF. <strong>Fax</strong> errorsinclude questionable characters that OCRFF cannot recognize on the fax image (forexample, OCRFF is unsure if a mark is a numeral “1” or a lower case letter "L")6. The SMG sends the WPR <strong>to</strong> the OSP’s SMGThe following screen prints illustrate the fields <strong>to</strong> fill out on a WPR fax form, in order <strong>to</strong> pass theValidations (business rules) in the Syniverse SMG porting application. Fields highlighted in yellow areREQUIRED fields for the SMG.This example shows a single-line port request.NOTE: These instructions do NOT include information on how <strong>to</strong> pass Business Rules for specificSyniverse Cus<strong>to</strong>mers.For example, “ABC Wireless” uses the Syniverse SMG <strong>Port</strong>ing Application. ABC Wireless may requirethe Account Number AND the Social Security Number for ABC Wireless <strong>to</strong> “confirm” a <strong>Port</strong> Out.<strong>How</strong>ever, the Syniverse SMG only requires the Account number or the SSN, not both.For more detail on the fields listed below SEE ALSO:• Section 3.3.1 of the WICIS 2.0.1 Document.Wireless <strong>Port</strong> <strong>Request</strong>Manda<strong>to</strong>ry Field in yellowPAGE 1 OF 21.<strong>In</strong>itial <strong>Request</strong> OR Supplement Type (check one):• <strong>In</strong>itial <strong>Request</strong> – check this box for initial port in request• SUP1 = Cancel <strong>Request</strong> (option when responding <strong>to</strong> WPRR with an “R”)• SUP2 = New Date and Time (option when responding <strong>to</strong> WPRR with an “R”)• SUP3 = Other/Modify (option when responding <strong>to</strong> WPRR with an “R”)2. <strong>Request</strong> Number: <strong>Fax</strong> TP can choose REQ_NO. For example “6924-3203051515” (NSP SPID-TN)3. Version ID: “01” (Version will increase by one for each submission)4. Page Number <strong>In</strong>formation: Example 01 of 045. Response Number: On initial request, leave blank. When replying <strong>to</strong> a WPRR, enter RESP_NO provided by OSP6. Number <strong>Port</strong>ability Direction (check one):• Wireless <strong>to</strong> Wireless (should always choose this option)• Wireless <strong>to</strong> Wireline• Wireline <strong>to</strong> Wireless7. Time Zone (check box): Choose the timezone of the fax TP8. SSN/Tax ID (use one): Social Security Number or a Business Tax ID. SSN must be in following format: 111-11-11119. Password/PIN – optional field10. Account Number – Can put the Account Number instead of the SSN or the Tax ID Format11. Old (NETWORK) Local SP: SPID for the OLD service provider12. New Local SP: SPID for the <strong>Fax</strong> TP; as they are <strong>Port</strong>ing IN (If it’s a re-seller, like Wal-Mart, the New Local SPwould be different than “New Network SP”, ie Alltel, etc.)13. New Network SP: SPID for the <strong>Fax</strong> TP (This is the Wireless carrier; normally same as New Local SP)14. New Reseller Name: NSP Company Name (only used if New Local SP is different than New Network SP.Otherwise, leave blank)15. Date Sent: For example: 07 03 200316. Time Sent: For example: 03 15 X pm (can not be in military time and must be two digits)<strong>How</strong> <strong>to</strong> <strong>submit</strong> a <strong>Port</strong> <strong>In</strong> <strong>Request</strong> (WPR) <strong>via</strong> FAX 1-27-06BW.doc Page 1 of 3 Last Update –01-27-2006Elizabeth Woltmann – Syniverse Operations Center
17. Desired Due Date:. For example: 07 03 200318. Desired Due Time: For example: 05 50 X pm For Wireless: the time must be at least 2.5 hrs in the future,using local time for the <strong>Fax</strong> TP.19. Coordinated Hot Cut: Optional (normally used for a complex port)20. Agency Auth. Status: Y21. Date of Agency Authorization: Should be same as date sent (can not be future dated)22. Authorization Name: This should be the name of the person that is actually asking the <strong>Fax</strong> TP Sales person for the<strong>Port</strong> <strong>to</strong> be done. (NOTE: The New SP will not know if this person is authorized <strong>to</strong> request a <strong>Port</strong> <strong>to</strong> be done. The OldSP can tell the New SP <strong>to</strong> decline if the person is not authorized <strong>to</strong> make the request.)23. Group <strong>Request</strong> Number: Optional24. <strong>In</strong>itia<strong>to</strong>r Identification (Crea<strong>to</strong>r): This should be the Sales person or CSR (NSP) NOTE: This field is limited <strong>to</strong>15 characters25. Implementation Contact: Same as Crea<strong>to</strong>r or NSP <strong>Port</strong> Center NOTE: This field is limited <strong>to</strong> 15 characters26. Telephone Number for Implementation Contact: Contact Number for above. For example, 800-123-1234PAGE 2 OF 227. Prefix:Optional28. First Name - This should be the name of the person that is actually asking the New <strong>Fax</strong> TP Sales person for the<strong>Port</strong> <strong>to</strong> be done.29. MI (Middle <strong>In</strong>itial): Optional30. Last Name: Last Name of user requesting porting of number31. Suffix: Optional32. Business Name: If using a Tax ID/Account number, complete this section.33. Street Address (Number): Example: “1600” NOTE: If the cus<strong>to</strong>mer’s address is a PO Box, put this info in theStreet Name field.34. Street Name: Example: “Pennsylvania Ave”35. Street Directional: N, S, E, W, SW, etc.36. Country: can leave blank37. City: Example: “Washing<strong>to</strong>n”38. State: Example: “DC”39. Zip Code: Example: “12345”40. Remarks: can leave blank on initial port request41. Number <strong>Port</strong>ability Quantity: Should be 00001 on a single line port42. Line Number: Should be 00001 on a single line port43. End Subscriber: Not required on single line port44. <strong>Port</strong>ed Telephone Number: TN <strong>to</strong> be ported (Example: 813-212-1234)<strong>Port</strong> <strong>In</strong> <strong>Request</strong> <strong>via</strong> WPR <strong>Fax</strong> Form – Page 1 of 2 (Form # 27431)<strong>How</strong> <strong>to</strong> <strong>submit</strong> a <strong>Port</strong> <strong>In</strong> <strong>Request</strong> (WPR) <strong>via</strong> FAX 1-27-06BW.doc Page 2 of 3 Last Update –01-27-2006Elizabeth Woltmann – Syniverse Operations Center
<strong>Port</strong> <strong>In</strong> <strong>Request</strong> <strong>via</strong> WPR <strong>Fax</strong> Form – Page 2 of 2 (Form # 38841)* Syniverse <strong>Fax</strong> Server Phone NumbersSyniverse maintains two sets of inbound fax lines. One is dedicated for the receipt of machine generatedor typed forms and the other is dedicated for the use of hand-written forms.The following phone numbers can be used <strong>to</strong> reach Syniverse’s Production <strong>Fax</strong> Server (connected <strong>to</strong>Syniverse’s Production SMG):Syniverse <strong>Fax</strong> Server Phone Number for Machine-filled Forms = 813-739-6201Syniverse <strong>Fax</strong> Server Phone Number for Hand-filled Forms= 813-739-6202Syniverse WLNP E-Mail <strong>to</strong> respond <strong>to</strong> a port request: portresponse@syniverse.comSyniverse WLNP E-Mail <strong>to</strong> request a port request: portrequest@syniverse.com<strong>How</strong> <strong>to</strong> Contact Syniverse’s <strong>Fax</strong> CenterPhone Number: (888) 338-7678E-mail Address: <strong>Fax</strong>CenterAnalysts@Syniverse.com<strong>Fax</strong> Number: 813-739-6288 Note: This is not the phone number for the Syniverse <strong>Fax</strong> Server. Thosenumbers are listed above.Hours of Operation for Syniverse’s <strong>Fax</strong> CenterMonday-Friday: 8:00 a.m. – 6:00 p.m. ESTSaturday-Sunday: Closed<strong>How</strong> <strong>to</strong> <strong>submit</strong> a <strong>Port</strong> <strong>In</strong> <strong>Request</strong> (WPR) <strong>via</strong> FAX 1-27-06BW.doc Page 3 of 3 Last Update –01-27-2006Elizabeth Woltmann – Syniverse Operations Center
<strong>How</strong> <strong>to</strong> <strong>submit</strong> a <strong>Port</strong> <strong>In</strong> <strong>Request</strong> (WPR) <strong>via</strong> FAX 1-27-06BW.doc Page 4 of 3 Last Update –01-27-2006Elizabeth Woltmann – Syniverse Operations Center