User Manual
User Manual
User Manual
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10. Info and Service<br />
This chapter contains information on how to contact us.<br />
� see Chapter Contact address<br />
� see Chapter Technical support<br />
� see Chapter Suspicious files<br />
� see Chapter Report false positives<br />
� see Chapter Your feedback for more security<br />
10.1 Contact address<br />
Info and Service<br />
If you have any questions or requests concerning the Avira product range, we will be<br />
pleased to help you. For our contact addresses, please refer to the Control Center under<br />
Help > About Avira Professional Security.<br />
10.2 Technical support<br />
Avira support provides reliable assistance in answering your questions or solving a<br />
technical problem.<br />
All necessary information on our comprehensive support service can be obtained from our<br />
website:<br />
http://www.avira.com/professional-support<br />
So that we can provide you with fast, reliable help, you should have the following<br />
information ready:<br />
� License information. You can find the program interface under the menu item Help ><br />
About Avira Professional Security > License information. See License information.<br />
� Version information. You can find the program interface under the menu item Help ><br />
About Avira Professional Security > Version information. See Version information.<br />
� Operating system version and any Service Packs installed.<br />
� Installed software packages, e.g. anti-virus software of other vendors.<br />
� Exact messages of the program or of the report file.<br />
Avira Professional Security - <strong>User</strong> <strong>Manual</strong> (Status: 30 Mar. 2012) 87
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