User Manual

Reason: Avira Realtime Protection is blocked by a firewall.
FAQ, Tips
Define a general approval for Avira Realtime Protection in the configuration of your
firewall. Avira Realtime Protection only works with the address 127.0.0.1 (localhost).
An Internet connection is not established. The same applies to Avira Mail Protection.
Otherwise:
Check the startup type of the Avira Realtime Protection service. If necessary, enable
the service: In the taskbar, select Start > Settings > Control Panel. Start the
configuration panel Services with a double-click (under Windows XP the services
applet is located in the sub-directory Administrative Tools). Find the entry Avira
Realtime Protection. Automatic must be entered as the startup type and Started
as the status. If necessary, start the service manually by selecting the relevant line
and the button Start. If an error message appears, please check the event display.
The computer is extremely slow when I perform a data back-up.
Reason: During the backup procedure, Avira Realtime Protection scans all files being used
by the backup procedure.
Select Realtime Protection > Scan > Exceptions in the Configuration (expert mode)
and enter the process names of the back-up software.
My firewall reports Avira Realtime Protection and Avira Mail Protection immediately
after activation.
Reason: Communication with Avira Realtime Protection and Avira Mail Protection occurs
via the TCP/IP Internet protocol. A firewall monitors all connections via this protocol.
Define a general approval for Avira Realtime Protection and Avira Mail Protection.
Avira Realtime Protection only works with the address 127.0.0.1 (localhost). An
Internet connection is not established. The same applies to Avira Mail Protection.
Avira Mail Protection does not work.
Please check correct functioning of Avira Realtime Protection with the aid of the following
checklists if problems occur with Avira Mail Protection.
Checklist
Check whether your mail client logs in on the server via Kerberos, APOP or RPA.
These verification methods are currently not supported.
Check whether your mail client reports to the server through SSL (also often called
TLS – Transport Layer Security). Avira Mail Protection does not support SSL and
therefore terminates any encrypted SSL connections. If you want to use encrypted
SSL connections without having them protected by Mail Protection, you will have to
use a port that is not monitored by Mail Protection for the connection. The ports
Avira Professional Security - User Manual (Status: 30 Mar. 2012) 63