User Manual

The error message Connection failed while downloading the file ... appears when
attempting to start an update.
Reason: Your Internet connection is inactive. No connection to the web server on the
Internet can therefore be established.
FAQ, Tips
Test whether other Internet services such as WWW or email work. If not, re-establish
the Internet connection.
Reason: The proxy server cannot be reached.
Check whether the login for the proxy server has changed and adapt it to your
configuration if necessary.
Reason: The update.exe file is not fully approved by your personal firewall.
Otherwise:
Ensure that the update.exe file is fully approved by your personal firewall.
Check your settings in the Configuration (expert mode) under General > Update Your
settings.
Viruses and malware cannot be moved or deleted.
Reason: The file was loaded by windows and is active.
Update your Avira product.
If you use the Windows XP operating system, deactivate System Restore.
Start the computer in Safe Mode.
Start the Avira product and the Configuration (expert mode).
Select System Scanner > Scan > Files > All files and confirm the window with OK.
Start a scan of all local drives.
Start the computer in Normal Mode.
Carry out a scan in Normal Mode.
If no other viruses or malware have been found, activate System Restore if it is
available and to be used.
The status of the tray icon is disabled.
Reason: Avira Realtime Protection is disabled.
-OR-
In the Control Center in the section Overview click Status and enable the Realtime
Protection in the Internet Protection area .
Open the context menu with a right-click on the Tray Icon. Click Realtime Protection
enable.
Avira Professional Security - User Manual (Status: 30 Mar. 2012) 62