User Manual
User Manual
User Manual
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8. FAQ, Tips<br />
This chapter contains important information on troubleshooting and further tips on using<br />
your Avira product.<br />
� see Chapter Help in case of a problem<br />
� see Chapter Shortcuts<br />
� see Chapter Windows Security Center (Windows XP and Vista) or Windows Action<br />
Center (Windows 7)<br />
8.1 Help in case of a problem<br />
Here you will find information on causes and solutions of possible problems.<br />
� The error message The license file cannot be opened appears.<br />
� The error message Connection failed while downloading the file ... appears when<br />
attempting to start an update.<br />
� Viruses and malware cannot be moved or deleted.<br />
� The status of the tray icon is disabled.<br />
� The computer is extremely slow when I perform a data back-up.<br />
� My firewall reports Avira Realtime Protection and Avira Mail Protection immediately after<br />
activation.<br />
� AviraMail Protection does not work.<br />
FAQ, Tips<br />
� There is no network connection available in a virtual machine (e.g. VMWare, Virtual PC,<br />
...) if Avira FireWall is installed on the host machine and the security level of Avira FireWall<br />
is set to medium or high.<br />
� Virtual Private Network (VPN) Connection is blocked, if the security level of Avira FireWall<br />
is set to medium or high.<br />
� An email sent via a TLS connection has been blocked by Mail Protection.<br />
� Webchat is not operational: Chat messages will not be displayed<br />
The error message The license file cannot be opened appears.<br />
Reason: The file is encrypted.<br />
To activate the license, you do not need to open the file, but rather you save it in the<br />
program directory. See also Chapter License Manager.<br />
Avira Professional Security - <strong>User</strong> <strong>Manual</strong> (Status: 30 Mar. 2012) 61