Avalanche User Guide - Wavelink

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Chapter 3: Avalanche Java Console 324 Click OK to close the dialog box.Using the Support GeneratorThe Support Generator creates a .zip file that contains Avalanche log files and additionalinformation that you provide when you run the Support Generator. The log files compiled inthe .zip file include:AvalancheServer.logEConsole.logInfoRail.logeConsoleNetstat.logOnce you create a .zip file, you can send the file to Wavelink Customer Service. CustomerService uses the file to quickly diagnose the problem and provide a solution.To use the Support Generator:1 From the Quick Start tab, click Support Generator.The Avalanche Support Generator dialog box appears.2 From the drop-down list, select the area of Avalanche where the problem is occurring.3 In the Processor text box, enter your processor type.4 In the Installed RAM text box, enter the amount of RAM you have installed.NOTE: You cannot change the Operating System or Free HDD Space text boxes. These arepopulated automatically by the Support Generator.5 In the text box provided, enter detailed information about the problem. The more detailedyour description, the more thoroughly Customer Service will be able to understand theproblem.6 In the Save as filename text box, enter a name for this file.NOTE: This is the name of the .zip file that you will e-mail to Wavelink CustomerService. It is not the path where the file will be saved.7 Click Save.The log files are compiled into a .zip file and a dialog box appears displaying thelocation where the file is saved.
Chapter 3: Avalanche Java Console 33Avalanche Support Generator Location8 Make a note of the location and click OK.9 Attach the .zip file to an e-mail and send the e-mail tocustomerservice@wavelink.com.Using the Enabler Installation ToolThe Enabler Installation Tool allows you to configure and deploy Enablers to mobile devicesdirectly from the Avalanche Console using Microsoft ActiveSync.To use the Enabler Installation Tool, you must have the following:• Enabler installation files on the machine where you are running the Console.• Mobile devices connected to the machine through ActiveSync.To install an Enabler:1 From the Quick Start tab, select Install Avalanche Enabler.The Avalanche Device Enabler Installation dialog box appears.
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Page 3 and 4: iiiTable of ContentsChapter 1: Intr
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Page 7 and 8: viiWeb Viewer Tasks 136The Device T
Page 9 and 10: Chapter 1: Introduction 1Chapter 1:
Page 11 and 12: Chapter 1: Introduction 3• Databa
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Page 15 and 16: Chapter 2: Licensing 7When you run
Page 17 and 18: Chapter 2: Licensing 93 Click Activ
Page 19 and 20: Chapter 2: Licensing 11Running the
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Chapter 10: Managing Mobile Devices
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Chapter 11: Using Remote Control 10
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103Changing the Username and Passwo
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105Debug MailSessionEnables or disa
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107NOTE: If you have some devices t
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109Configuring the Remote Control C
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111PassphraseThe passphrase to use
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113NOTE: Once you have configured t
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115Connecting to Mobile DevicesAfte
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117Standard Viewer TasksThis sectio
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119To create a new folder on the de
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121Device Details dialog box. Click
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123• If you are modifying a Multi
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1253 If you are comparing it to a s
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127To clear the log file:1 Click th
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129Device InfoConfiguring Display a
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131NOTE: You can also configure the
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133The Configuration Data Change di
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135The Configuration Data Change di
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137panels:Device Description PanelT
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Chapter 14: Managing Alert Profiles
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Chapter 15: Using Selection Criteri
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Chapter 16: Using the Task Schedule
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Chapter 16: Using the Task Schedule
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SSL Certificates for the Web Consol
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Configuring the Remote Control Serv
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Avalanche Services 197Avalanche Ser
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Port Information 199Port Informatio
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Port Information 201Usage Port Type
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Wavelink Contact Information 203Wav
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