Avalanche User Guide - Wavelink

Chapter 10: Managing Mobile Devices 982 Type the message you want to send in the lower text box. When you press Send or Enter,the message is sent to the device and appears in the upper text box. The device user’sresponse will appear in the upper text box.3 When you are finished you can save the message as a .txt file by clicking Save, or clickClose to close the dialog box.Wiping a Mobile DeviceWhen you have applied a mobile device profile that has Device Wipe folders configured, youcan perform a remote wipe of the device. A remote wipe will delete the contents of the foldersand reboot the device. If files in the folders were unable to be deleted because they were inuse, the Enabler will attempt to delete them after the reboot. If the server is unable to contactthe device using a TCP/IP connection, it will attempt to send the wipe command using SMS.If there is more than one mobile device profile applied on the device, all of the Device Wipefolders for all of the applied profiles will be deleted during a device wipe. For information onconfiguring Device Wipe folders, see Configuring Device Wipe Folders on page 142.NOTE: Avalanche does not provide a method for restoring any of the information in thedeleted folders.To perform a remote device wipe:1 From the Mobile Device Inventory tab, right-click the device you want to view.2 From the context menu, select Wipe Device.3 The Confirm Device Wipe dialog box appears. Click Yes if you are certain you want to wipethe folders specified in the mobile device profile.The server will send the device a command to delete the folders specified in the mobiledevice profile.Launching the Session MonitorThe Session Monitor utility allows you to view the Terminal Emulation (TE) Client on a mobiledevice from the Avalanche Console. The Session Monitor includes an override feature thatallows you to take control of the TE Client on the mobile device. The Session Monitor alsoincludes a logging feature that allows you to create a trace for TE sessions.To use the Session Monitor with Avalanche, you will need to perform the following tasks:1 Obtain a TE Client 5.x (or later version) software package.2 Add the software package to a software profile. See Adding a Software Package on page 80for more information.3 Configure the Client software package.