Avalanche User Guide - Wavelink

Chapter 10: Managing Mobile Devices 97Force PackageSynchronizationDelete OrphanPackagesForces the package to update on the device.Removes orphan packages from the device. Edit the list of orphanpackages to remove specific packages from the device.NOTE: The rules that govern which mobile devices can receive a particular update aredetermined by the selection criteria. See Building Selection Criteria on page 163 for moreinformation on building selection criteria.To update a mobile device:1 From the Mobile Device Inventory tab, right-click the device you want to update andclick Mobile Device Details.2 Click the Device Control tab.3 Double-click the Update Now icon.The Update Now dialog box appears.4 Enable the options as desired and select the orphan packages you want to remove.5 Click OK.The Status field in the Activity area allows you to monitor the status of the update.NOTE: You can also update the mobile device from the Mobile Device Inventory tab byright-clicking the mobile device and selecting Update Now.NOTE: Many mobile devices incorporate a sleep function to preserve battery life. If a deviceis asleep, you must “wake” it before it can receive a “pushed” update from Avalanche. Wakeupcapability is dependent on the type of wireless infrastructure you are using and themobile device type. Contact your hardware and/or wireless provider for details.Chatting with a Device UserA user can initiate a two-way chat session that allows the device user and the Console user tocommunicate text back and forth. The device user can create an alert to request a chat session,but the session can only be initiated from the Console.To initiate device chat:1 In the Mobile Device Inventory, right-click the device you want to chat with and clickDevice Chat.The Two-way mobile device messaging dialog box appears.