Avalanche User Guide - Wavelink

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Chapter 10: Managing Mobile Devices 96NOTE: You can also ping the device from the Mobile Device Inventory tab by rightclickingthe mobile device and selecting Ping Device.To ping mobile devices in a group location:1 Right-click the group location from the Navigation Window.2 Select Ping Mobile Devices from the context menu.The Recent Activity column in the Mobile Device Inventory reports the status of the pingfor each device in the group.Sending a Message to a Device UserSend a text-based message to a device currently in range and running the Avalanche Enabler.To send a message to a device:1 From the Mobile Device Inventory tab, right-click the device you want to view and clickMobile Device Details.2 Click the Device Control tab.3 Double-click the Send Text Message icon.The Send Text Message dialog box appears.4 Type a message in the Text Message field.5 Enable the Provide Audible Notification option if you want a sound to play when themobile device receives the message.6 Click OK.The Status field in the Activity region displays the status of the text message request.NOTE: You can also send a text message to the client from the Mobile Device Inventory tabby right-clicking the mobile device and selecting Send Text Message.Updating a Mobile DeviceYou can perform individual updates for mobile devices that are currently in range andrunning the Avalanche Enabler. This sends any pending profiles or properties to the device.When you update the device, you have the following options:Allow User toOverride the UpdateGives the mobile device user the option to override the update.
Chapter 10: Managing Mobile Devices 97Force PackageSynchronizationDelete OrphanPackagesForces the package to update on the device.Removes orphan packages from the device. Edit the list of orphanpackages to remove specific packages from the device.NOTE: The rules that govern which mobile devices can receive a particular update aredetermined by the selection criteria. See Building Selection Criteria on page 163 for moreinformation on building selection criteria.To update a mobile device:1 From the Mobile Device Inventory tab, right-click the device you want to update andclick Mobile Device Details.2 Click the Device Control tab.3 Double-click the Update Now icon.The Update Now dialog box appears.4 Enable the options as desired and select the orphan packages you want to remove.5 Click OK.The Status field in the Activity area allows you to monitor the status of the update.NOTE: You can also update the mobile device from the Mobile Device Inventory tab byright-clicking the mobile device and selecting Update Now.NOTE: Many mobile devices incorporate a sleep function to preserve battery life. If a deviceis asleep, you must “wake” it before it can receive a “pushed” update from Avalanche. Wakeupcapability is dependent on the type of wireless infrastructure you are using and themobile device type. Contact your hardware and/or wireless provider for details.Chatting with a Device UserA user can initiate a two-way chat session that allows the device user and the Console user tocommunicate text back and forth. The device user can create an alert to request a chat session,but the session can only be initiated from the Console.To initiate device chat:1 In the Mobile Device Inventory, right-click the device you want to chat with and clickDevice Chat.The Two-way mobile device messaging dialog box appears.
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Wavelink Avalanche Site EditionJava
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iiiTable of ContentsChapter 1: Intr
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viiWeb Viewer Tasks 136The Device T
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Chapter 1: Introduction 1Chapter 1:
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Chapter 2: Licensing 7When you run
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Chapter 2: Licensing 93 Click Activ
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Page 117 and 118: 109Configuring the Remote Control C
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Avalanche Services 197Avalanche Ser
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Port Information 199Port Informatio
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Port Information 201Usage Port Type
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Wavelink Contact Information 203Wav
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Avalanche User Guide - Wavelink

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