Gimme 5 Extra - Digicel Jamaica

Gimme 5 Extra(Previously One Rate)Frequently Asked QuestionsLaunch date: March 2, 2012Last Update: June 13, 2013USSD Codes:Activation and Plan Lock In PeriodSign-up/ Activation Code *156*20#Plan Lock In Period24 HoursDeactivation Code *156*20*6#Text ### to 137 for more info 79Calling Rates:Billing TypeRATE COMPARISONPer SecondTo Digicel Mobile $8.99To Digicel Corporate Fixed Lines $8.99To other mobile provider (LIME) $8.99To LIME Landlines $8.99To Flow Landlines $8.99International $17.75National Toll Free 1-888-xxxx * $5.00Calls to Directory Assistance(114)* $25.50Calls to Check Weather (116)* $5.00

Calls to Speaking Clock (117)* $5.00Personal numbers (363) $10.00Digicel to Digicel Caribbean $10.00Calls to Haiti $23.00Calls to Cuba $90.00Calls to the Rest of the World $60.00STC Tax (incl. 25%GCT )to be added toRates above$0.50Gimme 5 Promo:Gimme 5Gimme 5 - Free On Net MinutesTalk for 5 minutes on a Digicel toDigicel Call.Get 55 MinutesFreeGimme 5 - Free InternationalMinutesTalk for 5 minutes on every call tothe USA, Canada and UK Landlines.Get 55 MinutesFreeGimme 5 - Free TextSend 5 Digicel to Digicel texts in aday.Get the next 200free that dayGimme 5 - Free NightsTop-up with $200 or more 12am to9pm daily and get free nights from11pm that day to 6am the next day.Free Data with PPFN activation.10MB Free Data (4G mobile and 2G)Free Nights

Gimme Five - Free Credit(Anniversary Credit)Get $100 bonus credit on your firsttop-up for the month of J$100 ormore$100Anniversary creditOther Offers:Other OffersCash Back Promotional OfferEarning Loyalty PointsCan send CREDIT U?YesYesYes1. What is Digicel’s Gimme 5 Extra?• The Gimme 5 Extra Rate Plan allows customers to call Any Local Number on AnyNetwork, Anytime for only $8.99 per minute. Customers can make calls at anytime to any Digicel mobile and landline number, LIME Mobile & landline number,and Flow landline numbers for the Gimme 5 Extra Rate Plan of only $8.99 perminute. Customers only need to dial *156# from their phone to activate this newGimme 5 Extra.(Customers may text 79 to 137 to have the detailed information on the Gimme5 Extra Rate Plan sent to their phone)

2. What is the difference between the regular voice calls rates and the Gimme 5 ExtraRate Plan?ServiceBrawta Plan(Formerly StandardRate)PeakPrepaid Rate ComparisonOff PeakGimme 5ExtraPlan(FormerlyOneRate)PerSecondSweetPlan$2.99Plan$2.49PlanDoubleBubblePlanBilling TypePer PerPer Per Per PerSecond SecondMinute Second Minute SecondTo Digicel Mobile $10.00 $8.00 $8.99 $2.89 $2.99 $2.49 $7.99To Digicel Corporate Fixed$2.99 $2.49 $7.99$9.00 $9.00 $8.99 $2.89LinesTo other mobile provider$7.99$14.20 $13.80 $8.99 $6.99 $2.99 $2.49(LIME)To LIME Landlines $12.00 $10.00 $8.99 $6.99 $6.99 $6.99 $7.99To Flow Landlines $17.70 $15.80 $8.99 $6.99 $6.99 $6.99 $7.99International $17.75 $17.75 $17.75 $17.75 $17.75 $17.75 $17.75All calls made are subjected to a JMD 0.50 Special Telephone Call Tax (STC) inclusive of 25%GCT. Per second billing applies to International calls regardless of rate plan.

Prepaid Rate Comparison (Including Tax)Gimme 5 ExtraBrawta PlanPlanSweet $2.99 $2.49 DoubleService(Formerly Standard (Formerly OnePlan Plan Plan Bubble PlanRate)Rate)Peak Off PeakBilling TypePer PerPer Per PerPer SecondSecond SecondMinute Second MinutePer SecondTo Digicel Mobile $10.50 $8.50 $9.49 $3.39 $3.49 $2.99 $8.49To Digicel Corporate FixedLines$9.50 $9.50 $9.49 $3.39 $3.49 $2.99 $8.49To other mobile provider(LIME)$14.70 $14.30 $9.49 $7.49 $3.49 $2.99 $8.49To LIME Landlines $12.50 $10.50 $9.49 $7.49 $7.49 $7.49 $8.49To Flow Landlines $18.20 $16.30 $9.49 $7.49 $7.49 $7.49 $8.49International $18.25 $18.25 $18.25 $18.25 $18.25 $18.25 $18.25• Calls made to any other numbers (i.e. toll free, special service, premium ratednumbers, international destinations etc.) will continue to be charged at Digicel’sprevailing standard rates and are not eligible for the Gimme 5 Extra offer.• The Brawta Plan and Gimme Five Extra Plan incredibly see customers gettingeven more FREENESS than they got with Gimme Five. These customers will nowget 55 minutes of FREE Talk, 200 FREE Texts, 10 Mbps of FREE Data with FREENights, 55 FREE International minutes, FREE Credit and Cash Back after talkingfor five minutes, sending five texts or topping up with $200 or more3. Who can activate this new rate?• ALL Digicel Prepaid customers (including corporate prepaid customers).• Customers with Dual or Postpaid accounts will NOT be able to activate thisoption.

4. How do I activate The Gimme 5 Extra Rate Plan on my account?• Customers will follow the steps below to activate the Gimme 5 Extra.o Step 1:• Dial *156# and ‘Send’.Customer will then receive a SMS advising of the different rate plans to selectfromo Step 2:• To select the Gimme 5 Extra plan dial *156*20# and ‘Send’.Customer will then receive a SMS directing them to confirm activation.o Step 3:• To confirm dial *156*1# and ‘Send’.Customer will then receive a SMS stating that the Gimme 5 Extra plan has beenactivated.5. When using bonus credit, will I be charged for local calls at this rate?• Yes. Once you have activated The Gimme 5 Extra Rate Plan, local calls madeusing bonus credit will be charged using the $8.99 per minute rate.6. Are Corporate Prepaid account customers required to use the dialing prefix *949 whenmaking a call?• Yes. Corporate prepaid customers are required to dial *949 before the numberbeing dialed in order to access the rate.7. Will I still qualify for Gimme Five when the Gimme 5 Extra plan is active on myaccount?• Yes. Customers will still qualify for all Gimme Five promotional offers.

8. If I am on a VIP plan, will I be charged for local calls at this rate?• Yes. Once you have activated the Gimme 5 Extra Rate Plan local calls madewithin the VIP Plan will be charged using the $8.99 per minute rate. The VIP planwill cost the same. You will however have more minutes due to the new low perminute rate.9. I no longer want the Gimme 5 Extra Rate Plan how can I remove it from my account?• To remove the Gimme 5 Extra Rate Plan from your account dial *156*20*6#from your handset. Once The Gimme 5 Extra Rate Plan is removed from youraccount local mobile and landline calls will be charged at the Brawta Plan(formerly the Standard Rate) peak and off peak rates• Customers must wait 24 hours after the last activation date before they are ableto dial *156*20*6# to remove The Gimme 5 Extra Rate Plan from their account.Once this 24 hours requirement is met the feature will be removed immediately.• Customers who try to opt out before the 30 day period will not be able to do soand will receive a message advising of same.10. I had removed the Gimme 5 Extra Rate Plan from my account, can I re-activate thefeature?• Yes, the customer can reactivate The Gimme 5 Extra Rate Plan by using theactivation code, *156#.• This can be done at any time after de-activation.• Each time a customer activates the Gimme 5 Extra plan they will only beallowed to remove it 24 hours after the last activation was done.11. Does this service expire?• No. Access to this rate will not expire. Therefore the customer will not berequired to re-activate.• Customers who wish to remove the Gimme 5 Extra plan from their account maydo so any time after 24 hours of the last activation. (see question 8 above)

12. Is there a fee or subscription associated with Digicel’s Gimme 5 Extra?• No. There is no recurring subscription fee or one off activation fees associatedwith the Gimme 5 Extra plan. Once subscribed, simply call Any Local Number onAny Network, Anytime for only $8.99 per minute with the Gimme 5 Extra plan.

TERMS AND CONDITIONS FOR PREPAID CUSTOMERS APPLICABLE TO THEDIGICEL GIMME 5 Extra Plan1. Digicel GIMME 5 Extra Plan (“The Plan”) is a special per second plan availablefor the benefit of all Digicel Prepaid Customers except as set out below(‘Customers’).2. The Plan is available to prepaid Customers from June 14 th 2013 and shallcontinue until such date as otherwise determined by Digicel in its sole discretion.3. Customers must ‘opt in’ to participate in the Plan by dialing the USSD shortcode *156# on their mobile handset then press ‘send’.4. Customers are not charged for opting in to or opting out of the Plan and thereis no recurring subscription fee. 5. The Plan entitles Customers to avail of an 8.99per second rate for on-net (Digicel to Digicel) calls and Off-Net (Digicel to Limemobile and fixed line) calls, irrespective of the time of day.6. All other calls will be billed to Customers at Digicel’s standard rates as time totime in force.7. Once a Customer ‘opts in’ to the Plan, they shall remain subscribed until eitherthe Customer choses to ‘opt out’ in accordance with these terms and conditionsor if Digicel has in its sole discretion withdrawn the Plan.8. Once Customers activate the Plan, they must remain subscribed to the Plan fora minimum period of thirty (30) days after activation of the Plan, before they areable to opt out in accordance with these terms and conditions or if Digicel has inits sole discretion withdrawn the Plan. The Plan shall automatically renew forsuccessive thirty (30) day periods. Notices by Customers to opt out of the Planshall only be effective at the end of the last 30 day subscription cycle on whichthe Customer is subscribed.9. Customers who elect to opt out of the Plan may do so by dialing *156*20*6#send. The Customer shall receive a text message notification indicating the dateand time on which the “opt out” selection shall take effect. Customers who “optout” of the Plan will be automatically re-provisioned to the Brawta Plan.10. Calls made by Customers to any other numbers (i.e. toll free, special service,premium rated numbers, international destinations etc…) not specified in theseterms and conditions, will continue to be charged at Digicel’s prevailing ratesand are not eligible for the special voice rate per second charges or value offersunder the Plan.11. Customers subscribed to the Plan are not eligible to participate or benefitfrom Digicel’s Gimme 5 promotion, except as otherwise stated and DoubleBubble offers.12. Customers who are subscribed to the Plan will however benefit from:

a. Gimme 5 (Talk for 5 Minutes - Digicel to Digicel Calls and Get 55Digicel to Digicel Minutes Free,b. Gimme 5 International (Talk for 5 International Minutes and Get 25International Minutes Free),c. Gimme 5 SMS (Send 5 Digicel to Digicel SMS and Get the Next 200Digicel to Digicel SMS Free),d. Prepaid Free Nights,e. First of the Month Loyalty Bonus (i.e. Customers shall receive $100credit to their main account on the first top up for the month and anadditional $100 bonus credit to their bonus credit account which can onlybe used for making Digicel to Digicel calls and expires twenty four (24)hours after the additional $100 bonus credit has been added to the bonuscredit account),f. Cash Back Bonus;g.h. Free Data during the Free Nights Offer.13. Customers shall continue to earn loyalty points while subscribed to the Plan.14. Customers shall be able to utilize the Credit U Service while subscribed to thePlan.15. Special Corporate and WiMAX customers are excluded and not eligible forparticipation in the Plan.16. Calls that are a part of any other discounted call offer are excluded from thePlan.17. The Plan does not apply when the Customer is roaming and is only validwhen the Customer is making calls in Jamaica.18. Customers subscribed to the Plan are eligible to receive Diaspora (Retail andOnline) Top Up and Double/Triple Bubble offers from the Diaspora.19.Customers shall pay the applicable taxes per minute or part thereof for callsmade from his or her handset.20. The Plan only applies to voice calls and does not apply to text messagesexcept as may be specifically provided otherwise.21. Digicel reserves the right to at any time, with or without notice, to vary theterms and conditions of the Plan, to amend its terms and conditions, or towithdraw the Plan. In the event of Digicel giving notice to Customers of any suchchanges to, withdrawal or cancellation of the Plan, it shall suffice for Digicel togive Customers notice via messages to Customer handsets or to post suchnotification on Digicel’s website. Any such notification shall be effectiveimmediately or as of the date referred to in such notifications.

22. The general Terms and Conditions governing the relationship betweenDigicel and Digicel FLEX Customers remain applicable.