cced spring 2011booklet - Baton Rouge Community College

Using Microsoft Project (Four hours)SBTC 3029 CRN 23737 DATE: 2/21 (M) 8 a.m. – 12 a.m. FEE: $150This hands-on workshop will explore the powerful tools in Microsoft Project which are benefi cial in planning, organizing andimplementing a small or large-scale project. 4 hrs/.4 CEU’sBusiness Writing (Three hours)SBTC 613 CRN 23741 DATE: 3/4 (F) 8 a.m. – 11 a.m. FEE: $140Enhance the skills of your offi ce personnel and employees with this class that covers business writing basics, includingreports, memos, emails, letters, and other written communications. 3 hrs./.3 CEU’sCustomer Service (Four hours)SBTC 5002 CRN: 23743 DATES: 3/25 (F) 8a - 12a FEE: $140SBTC 5002 CRN: 23762 DATES: 4/15 (M), 8a - 12a FEE: $140SBTC 5002 CRN: 23763 DATES: 5/26 (TH) 8a – 12a FEE: $140This course is designed to help you enhance the level of customer satisfaction by meeting customer expectations. This isa highly interactive class with role playing, scenarios and group discussions.Marketing Your Business (Two three-hour classes)SBTC 5003 CRN 23744 DATES: 4/1 & 8 (F) 8a – 11a FEE: $250SBTC 5003 CRN 23764 DATES: 5/10 & 12 (TTH) 8a – 11a FEE: $250This course is designed to expose participants to the unique challenges of marketing your business in today’s world. Thecourse provides a thorough understanding of the fundamental principles of product and service strategies, pricing, marketingchannels and supply chain management, integrated marketing communications – advertising, sales promotion, publicrelations, direct marketing, media strategy, personal selling and self promotion. Participants will consider the marketingissues and examine solutions that would be benefi cial to their businesses. Through participation in class discussions, youare expected to gain an understanding of marketing and to develop insights about how to apply marketing principles in suchan environment.HR Professionals Don’t Miss this IMPORTANT Lunch and Learn!(NEW)Legal Ramifications of the Internet: What Every HR Professional Needs to KnowWCCE: 2071 CRN: 23761 DATE: 4/20 (W ) 11:30a - 1:30p FEE: $55In this eye-opening session, participants will learn the legal liabilities of social media and how to craft comprehensive policiesto minimize corporate liability. Social media opens up more opportunities for employers to be held legally liable fortheir employees’ actions. Simple Facebook posts by employees asking for prayer for sick colleagues could be HIPPA orGINA violations.• Managers could complicate a wrongful discharge action through unauthorized LinkedIn referrals of former employeesor obligate the company contractually through online chats.• The proactive use of social media to market products and services can bring into play advertising regulations andovertime issues. Defamation, harassment, hostile workplace, and other legal issues rear their ugly heads in the newonline environment.• Have you anticipated the potential scenarios and do your policies protect the company and set up clear expectationsfor employees?• Lunch is Included5