cced spring 2011booklet - Baton Rouge Community College

Professional Development Academy (PDA)PDA is a fast-track intensive training program to assist employers in achieving higher standards ofprofessional excellence. Based on industry request, PDA concentrates on fi ve critical pillars:PDA Leadership ExcellencePDA Outstanding Customer ServicePDA Administrative Professional SkillsPDA Business FoundationsPDA Computer ExcellenceEach pillar is customized and delivered in four-hour modules to accommodate the needs of the large andsmall employer. Employers can pick a series of courses to meet their training objectives and the varyingneeds and levels of their employees.We are a premier training provider listed with the Louisiana Workforce Commission for writing andmanaging Incumbent Worker Training Program Grants. Training courses may also qualify under theLouisiana Workforce Commission Small Business Employee Training (SBET) grants for reimbursement oftraining costs to the company.CourseOfferings:PDA Business GrammarPDA Business WritingPDA Call Center EtiquettePDA Coaching & MentoringPDA Coaching SkillsPDA Confl ict ManagementPDA Creative ThinkingPDA Dealing with Diffi cult CustomersPDA Defi ning Customer ServicePDA Defi ning LeadershipPDA Interpersonal SkillsPDA Effective Business PresentationsPDA Effective CommunicationPDA Effective MeetingsPDA Communication SkillsPDA Email & Voice Mail ManagementPDA Infl uencing & NegotiationPDA Knowledge Management & SuccessionPDA Customer ServicePDA Interpersonal SkillsPDA Power WritingPDA Performance ManagementPDA Problem SolvingPDA ProfessionalismPDA Project ManagementPDA Leadership StylesPDA Quality ManagementPDA Responsible GamingPDA Stress ManagementPDA Team BuildingPDA Telephone EtiquettePDA Time ManagementPDA Listening SkillsPDA Human Resources ManagementFor additional information please call 225-216-8239, e-mail us atdesotom@mybrcc.eduor visit the BRCC Website under Corporate Training15