2012 Budget Summary - Chicago Park District

Information TechnologyPerformance DataGoal:Provide exceptionaland responsivecustomer service toDistrict staff.Measure 2012ProjectionNumber of HelpDesk CallsReceived% of Help DeskCustomerSatisfactionSurveysResponding“Satisfied” or“Very Satisfied”# of SupportedNetwork Devices% of ScheduledUptime forServers andSwitches2011As of 8/1/112009-2010% Change2010 20093000 1674 +3% 2895 280688-91% 95.3% 0% 95.3% 95.6%Servers: (35)Switches: (234)Routers: (208)Firewalls (2)Email Sec: (2)Total: (477)Servers: (29)Switches: (194)Routers: (163)Firewalls (2)Email Sec: (2)Total: (395)Servers: 99.5% Servers: 99.1%Switches: 99.5% Switches: 99.2%Routers: 99.5% Routers: 99.0%WAN: 98.0% WAN: 98.3%+ 9%0%Servers: (29)Servers: (30)Switches:Switches: (174)(190)Routers: (148)Routers: (165)Firewalls: (2)Firewalls (2)Email Sec: (1)Email Sec: (1)Total: (355)Total: (388)Servers: 99.2%Switches:99.5%Routers: 99.1%WAN: 99.0%Servers: 99.5%Switches: 99.5%Routers: 99.5%WAN: 98.0%Goal:Provide efficientand cost effectiveequipment thatsupport all DistrictdepartmentsMeasure 2012Projection# of projectsauthorized by IToversight committee% of projectscompleted withinbudget% of projectscompleted on-time2011As of 8/1/112009-2010% Change2010 200916 12 175% 11 4100% 100% 0% 100% 100%60% 50% -50% 50% 100%Goal:Provide and supporttelecommunicationsaccess for end userseffectively.Measure# of Phone LinesMaintained% of Phone LinesRequiring Maintenance(incl. fax, credit card &cash register lines)# of Mobile UnitsMaintained# of Blackberry UnitsMaintained2012Projection2011As of8/1/112009-2010% Change2010 20092,300 2,250 +5% 2,150 2,05075% 71% -4% 71% 75%925 895 9% 884 810140 123 +74% 87 50119