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<strong>STS</strong> is a global organisation with offices in over<br />
20 countries. The <strong>STS</strong> worldwide staff abides<br />
by the same rules, guidelines and procedures<br />
set by the head office in Sweden.<br />
In those countries with no <strong>STS</strong> office, we are<br />
represented by the best partner organisations.<br />
Therefore students have the guarantee to get a<br />
high standard of service wherever they go for<br />
their <strong>STS</strong> exchange program. An important part<br />
of this service is the local support provided by<br />
our dedicated and experienced staff.<br />
aRea RepReSentative<br />
<strong>STS</strong> is responsible for making sure that all the<br />
students and host families have direct contact<br />
with one person, the area representative. All<br />
students will have the contact details of their<br />
area representative confirmed before departure<br />
from their home countries. This person will have<br />
regular contact with the student and the host<br />
family during the entire stay, to give support,<br />
advice and assistance if needed. The student<br />
will also get information about the school and<br />
local area from the area representative or from<br />
the national office.<br />
Shortly after the student arrives, the area representative<br />
will arrange an orientation meeting<br />
for all the <strong>STS</strong> exchange students in the<br />
area. Host families are required to attend so<br />
they can meet other host families and the field<br />
support.<br />
20<br />
local SuppoRt<br />
WWW.<strong>STS</strong>-educaTion.com<br />
<strong>STS</strong> is at service 24 hours a day, in the host<br />
country as well as in the home country.<br />
Regional cooRDinatoR<br />
If the area representative is unable to help the<br />
student, he or she should contact the regional<br />
coordinator. All the students will get the information<br />
on who their regional coordinator is.<br />
They may have had some contact with their<br />
regional coordinator either at the airport or at<br />
the students’ orientation meeting.<br />
The duties of a regional coordinator includes:<br />
training all area representatives, supporting and<br />
overseeing the work of all field staff, problem<br />
solving, confirming placements, and reviewing<br />
paperwork submitted by the area representative.<br />
This person works very closely to the national<br />
office.<br />
national office<br />
If the student needs further assistance, the national<br />
office in the host country should be contacted<br />
during office hours. If the call is an emergency<br />
and after hours, the student should use<br />
the emergency numbers given upon arrival.<br />
Natural parents should only contact the office<br />
in the home country if they have questions.
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