Making Car Sharing and Car Clubs Work - Case ... - The Civil Service

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MAKING CAR SHARING AND CAR CLUBS WORKCASE STUDY SUMMARIES3.19 To monitor staff acceptance of the changes that were taking place, the change managementteam employed established tracking techniques. These showed a gradual movement of themajority through the following stages:Immobilisation and shockDenial of changeDepression – feeling overwhelmedLetting go – acceptance of realityTesting – exploring new possibilitiesUnderstanding – searching for meaningInternalisation – integrationNegativePositiveInformedAboutTransportNotInformedAboutTransport“IN”Final V1.1, Dec. 2004 - 20 -
MAKING CAR SHARING AND CAR CLUBS WORKCASE STUDY SUMMARIESNegativePositiveInformedAboutTransportNotInformedAboutTransport“OUT”The graphs above illustrate changes in attitude about commuting issues among GCHQstaff on their way ‘in’ to and ‘out’ of a transport seminarSupport / Consultation3.20 In the development of the rainbow system of car park space allocation, the changemanagement team engaged GCHQ staff in a number of consultation seminars. Anyone whowas interested in being involved in the consultation exercise, was offered an opportunity.Feedback from this process lead to a number of refinements to the initial scheme concept.3.21 As mentioned above, GCHQ has also patented the concept of ‘pathfinders’ to facilitate theimplementation of the company travel plan. The organisation’s intranet system includes anewsgroup concerned with issues surrounding the relocation to the ‘doughnut’. Since theappointment of pathfinders the volume of comments and complaints relating to staff traveland access to the new site has decreased significantly.3.22 Staff unions were involved in the development of the travel plan measures from the onset,and have consequently been supportive.3.23 GCHQ is aware that it places a significant footprint on the local community, and has beenproactive in engaging with local residents and business to minimise its adverse effects. Forexample, plans are being mooted to introduce on-street parking restrictions in surroundingstreets between 10am and 2pm to deter GCHQ overflow.User Perceptions3.24 Overall, the parking scheme seems to be widely and reasonably well accepted amongGCHQ staff, particularly now it has had time to ‘bed in’ and individuals have found ways ofworking with it. There is an element of residual resentment among a small minority, butFinal V1.1, Dec. 2004 - 21 -
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Making Car Sharing and Car Clubs Work - Case ... - The Civil Service

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