crimson trace catalog - Public Safety Equipment Company LLC

customer servicecrimson trace customer serviceraving fans...Every day, Crimson Trace laser sights are used to save lives, thwart danger, or simply provide a betterAT CRIMSON TRACE, OUR GOAL IS TO ALWAYS EXCEED CUSTOMER EXPECTATIONS.feeling of personal security. We know this to be true because we’re told by our loyal fans and customers.WE SUPPORT OUR CUSTOMERS WITH HIGHLY-TRAINED, CUSTOMER-CENTRIC professionalsCrimson Trace products are used daily in military conflicts overseas, by police agencies keeping our‘‘THAT ARE AVID SHOOTERS AND NRA MEMBERS. THEY VALUE OUR “MADE IN THE USA”nation safe, and by law abiding citizens protecting themselves, their homes, and their loved ones.PRODUCT AND OFFER QUALITY SUPPORT SHOULD IT BE NEEDED. CRIMSON TRACE UTILIZESPROVEN CUSTOMER SERVICE VALUES WE CALL“THE FIVE A’S”:Thanks again for some of the best customer service IAVAILABLE We Recognize That Your Time Is Valuable…We’re Here When You Need Ushave ever experienced, period. I will continue to use andrecommend Crimson Trace lasers to everyone I know.ATTENTIVE We’re Good Listeners Who Offer Solid Solutions To Your Problems Or QuestionsThanks, Brent J.ACCOUNTABLE We Do What We Say We’ll Do, Every TimeACCURATE We Get Things Right, The First TimeI recently had a problem with my Crimson Trace Laserguard. I called customerADVISEOur Experienced Customer Service Agents Are Truly Product Expertsservice and was dealt with the utmost respect. I am glad to see that somecompanies still appreciate the customer. I guess that’s“THE QUALITY OF OUR PRODUCT IS EQUALED ONLY BY THE QUALITY OF OUR PEOPLE.”what makes a great company. I have a large array of pistols and next time I outfit one– NATE HOKE DIRECTOR OF CUSTOMER SERVICE of them with another laser, you can be sure that its gonna be a Crimson Trace.Thank You Very Much, Jason L.customer service42crimson trace warrantyCrimson Trace ® (CT) warrants that this product will be free from defects in materials and workmanship for a period of three yearsfrom the original retail purchase. CT will repair or replace with an item of equivalent value, at its option, any product or part whichis found to be defective under normal use and service, without charge during the warranty period. CT’s obligation to repair orreplace shall be the purchaser’s sole and exclusive remedy under this warranty. This warranty does not cover normal maintenanceand service and does not apply to any products or parts which have been subject to modification, misuse, carelessness, accident,improper maintenance or repair other than by Crimson Trace.This limited warranty is in lieu of any and all other warranties, expressed or implied, including but not limited to, merchantabilityand fit for particular purpose. CT shall not be responsible for indirect, incidental, consequential or special damages arising out of,or in connection with, product use and performance, even if it has been informed of the possibility of such damages. This warrantydoes not cover the finish of any Pro Custom products cosmetics, batteries or problems arising from faulty batteries.Visit us online at www.crimsontrace.com or contactus at 1.800.442.2406 to register your product.For warranty service call Customer Service at 800-442-2406 or emailcustomer@crimsontrace.com for a Return Authorization Number (RMA).For warranty service, carefully package the unit along with dated proofof purchase and an explanation of the problem, and mail it to:Crimson Trace, Attn: Customer Service9780 SW Freeman Drive, Wilsonville, OR 97070Phone: 800-442-2406Customer Service E-mail: customer@crimsontrace.comwww.crimsontrace.comI would like to get the free batteries for life, for which I was given a coupon whenpurchasing one of your LG-105 laser grips for my wife’s S&W 317 on 14 May 2011;enclosed is all the requisite paperwork. And I would like to note that my wifeloves her CTC laser grips! She likes the comfort, visibility, andease-of-use.I’m a 40+ year shooter and love shooting pistols, long range rifles and I’ve been reloadingfor over 30 years. I recently purchased a Ruger GP100 chambered for the .327 FederalMagnum. A close friend and shooting buddy told me how much he had enjoyed shootinga few of his pistols equipped with your laser grips but I’ve never owned them so I wasa little hesitant. Well, I ordered the CTC Lasergrips for my Ruger and they arrivedThank You Very Much, Dave M.‘‘today. All I can say is wow wow wow!! I installed them inless than two minutes…laser to point of impact was on the money with absolutely noadjustment…thanks for such a fine product CTC. I’m betting I’ll be purchasing more ofthese in the future for other pistols I own.Regards, Michael W.43