Conference Brochure - American Public Power Association

Tuesday, Nov. 57:30 a.m.–4:30 p.m.Conference RegistrationPlaza Foyer7:30–8:30 a.m.Networking Continental BreakfastPlaza Foyer8:30–10 a.m.Breakout SessionsRecommended CEUs .2 / PDHs 1.5 / CPEs 1.8Talking Customers Through High Bill ComplaintsGalleria SouthCPE Field of Study: Specialized Knowledge and ApplicationsWhen a customer complains about a high electricbill, customer service representatives need tools andresources to help the customer understand why the bill is sohigh. Hear how one utility trains its CSRs to respond to highbill complaints and learn about a new resource to help publicpower CSRs use actual recent and long-term average weatherdata to understand their electric bill.Speakers: Roger Farrer, Ph.D., CEM, CEA, Energy ServicesManager, and Palma Lough, Energy Services Specialist,Oklahoma Municipal Power Authority, Edmond, Okla.; and SethRoberts, Energy Consultant, Cumberland Electric, Clarksville,Tenn.Presiding: Bill Shepherd, Gainesville, Fla.Trends in Incentive Rates and Green PowerBroadway ICPE Field of Study: Specialized Knowledge and ApplicationsNew industry trends are emerging and electric rates arechanging due to the addition of automatic meter readinginfrastructure and renewable power standards. Learn how thesenew structures can be used to help promote economic developmentand hear creative approaches to leveraging incentive andgreen power rates to attract and retain businesses.Speakers: Mark Beauchamp, CPA, CMA, MBA, President,Utility Financial Solutions, Holland, Mich.; Sarah Sanchez-Santana, Economic Development Analyst, CPS Energy,San Antonio, Texas; and Craig Vincent, Account Manager,Nebraska Public Power District, Columbus, Neb.Presiding: Roberta Pinkerton, Omaha, Neb.How to Make Your Key Account Event a SuccessBroadway IICPE Field of Study: Specialized Knowledge and ApplicationsHear about best practices for hosting a successful keyaccount event, ranging from venue, sponsorships, timeof day, structured vs. unstructured, whom to invite and more.Get tips from your peers and share your success stories.Speakers: Mary Kay Alitz, Customer Programs Administrator,Independence Power & Light, Mo.; Mike Mozingo, BusinessServices Supervisor, ElectriCities of North Carolina, Inc., Raleigh,N.C.; Marc Shkolnick, Manager, Energy Services, Lincoln ElectricSystem, Neb.; and Tom Williams, Key Account Manager,Eugene Water & Electric Board, Ore.Presiding: Allen Wood, Bryan, TexasMunicipal Financing of Customer Energy ProjectsBroadway III & IVCPE Field of Study: Specialized Knowledge and ApplicationsThis session will offer a variety of solutions for utilitiesthat are exploring methods for offering energy efficiencyloan programs. Burlington Electric Department will present onthe potential for financing the cost of energy improvementsthrough a special tax on municipal property tax bills. The speakerswill address the program design process as well as theimplementation path for jurisdictions that want to create anenergy efficiency and renewable energy financing mechanismthat would allow property owners to repay through property taxes.Then hear about WPPI Energy’s Shared Savings Program,an on-bill repayment program that pays for energy efficiencyprojects with the resulting savings.Speakers: Tom Buckley, Manager, Customer & EnergyServices, Burlington Electric Department, Vt.; and BethCarlson, Manager of Mass Market Programs, WPPI Energy,Sun Prairie, Wis.Presiding: Joni Livingston, Sioux Falls, S.D.