The Year in Review - OperationsImproving operational effi ciency is a critical goal for <strong>Union</strong> Pacifi c,especially in the current economic environment. The Company isfocused on simplifying and streamlining rail operations across itsvast, complex network. Using resources effi ciently is essential toimproving service and shareholder value.Process improvement, organizational effectiveness, technologyand capacity investment all improved network fl uidity andincreased customer satisfaction. Lower volumes also contributedto the effi ciency improvements. System velocity increased 8percent over 2007, and the Company’s service delivery index, acomposite metric of all customer commitments, set an all-timerecord for the year, up nearly 11 percent over 2007. More effi cientasset utilization reduced terminal dwell times by 1 percent andlowered overall car inventories by 3 percent.Workforce productivity is key at <strong>Union</strong> Pacifi c, and in <strong>2008</strong> theCompany correlated its staffi ng levels with volume. For the year,Gross Ton-Miles (GTMs) were 3 percent lower than 2007, andthe Company had 4 percent fewer employees. A high attrition ratedue to an aging workforce combined with increased effi ciency andtechnology made these necessary staffi ng reductions possible.The Company’s Unifi ed Plan streamlines segments of thetransportation plan. Enhancements to this ongoing programproduced more effi cient train processing at terminals during theyear. Additionally, targeted capital investments and continueduse of industrial engineering techniques increased capacity andcontributed to improved network fl uidity and asset utilization.AAR Train Speed(MPH)Service Delivery Index (SDI)*21.421.823.56976842006 2007 <strong>2008</strong>2006 2007 <strong>2008</strong>* Includes early deliveriesOperations Summary<strong>Union</strong> <strong>Pacific</strong> Corporation <strong>2008</strong> 2007 2006Revenue Carloads (thousands) 9,261 9,733 9,852Revenue Ton-Miles (billions) 563 562 565Gross Ton-Miles (billions) 1,020 1,052 1,073Average Train Speed (miles per hour) (a) 23.5 21.8 21.4Average System Dwell (hours) (a) 24.9 25.1 27.2Average Rail Car Inventory (a) 300,692 309,912 321,566Fuel Consumed (millions of gallons) 1,229 1,326 1,372GTMs per Employee (millions) 21.15 21.01 21.14(a) As reported to the Association of American Railroads.5
The Year in Review - OperationsThe Company modifi es its transportation plans to refl ect traffi cpatterns, customer demand and to take advantage of newopportunities to improve effi ciency. For example, manifest businesscarloads declined 7 percent over the past couple of years. Leftunchanged, this decrease would have meant running shorter trainswith little to no savings on crew expenses, fuel, or equipmentrents. Through the Unifi ed Plan’s evergreen process, averagemanifest train length increased by three cars in 2007 and by twocars in <strong>2008</strong> to leverage lower volumes into fewer train starts.Similarly, coal carloadings increased 2 percent over the past twoyears. Increasing the average coal train size by two cars in 2007and one car in <strong>2008</strong> resulted in train starts essentially remainingfl at.Technology enables the Company to continually focus oninventory management, using tools such as the CustomerInventory Management System (CIMS). CIMS is a car demandmanagement process that matches the fl ow of rail cars to andfrom customer locations with the track capacity at those locations.This proactive approach to inventory control means fewer cars inrail yards, which in turn decreases terminal dwell time, reducesswitching and congestion, and improves throughput. Technologyis also employed in the increased usage of distributed powerlocomotives, adding to the effi ciency of locomotive and crewresources and saving fuel.6