Tariff Guide - Daisy Distribution

Q4 ShoutsVodafoneNew Unlimited PlanVodafone Red is the new plan offering unlimited minutes, texts and lots of internet! Find outmore on page 8.3 months free: extendedThis great offer has been extended on sharer line rental for all new voice and One NetExpress (ONE) tariffs for Q4.O2Inclusive company calling just £5 a monthO2 Business Zone - a great value service for low cost calling within a company on oneprice plan. For details see page 22.Business Single plans extendedBusiness Single 50 and 100 voice Tariffs have been extended until 31st December 2012 on24 month contracts - perfect for customers with low usage wishing to control their spend.See page 18 for more information.OrangeLower entry price points on Business SoloThese tariffs have been refreshed for Q4 - for details see page 30.T-MobileBusiness Unlimited - just £1 per day!Find out more on page 42.Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited2

ContentsVODAFONE TARIFFSO2 TARIFFSORANGE TARIFFST-MOBILE TARIFFS4 Vodafone Tariff Update15 O2 Tariff Update27 Orange Tariff Update38 T-Mobile Tariff Update5 Vodafone Business Sharer - One Net Express16 O2 Business Landline28 Orange Business Sense39 T-Mobile Business 1-Plan6 Vodafone Business Sharer - Mobile Only17 O2 Business Landline29 Orange Business Corporate Plans40 T-Mobile Business Pay Monthly7 Vodafone Business Single18 O2 Business Single and Share Tariffs30 Orange Business Solo41 T-Mobile Business SIM Only8 Vodafone Red19 O2 Business On & On Tariff, All in Tariff31 Orange Business SIM Only42 T-Mobile Business 1 Plan Call Charges9 Vodafone Caller Plus Business Tariffs10 Vodafone Out of Bundle Charges11Vodafone Mobile Broadband, BlackBerryLicences12 Vodafone Data Sharer - Single / Sharer Plans13 Vodafone World / Roaming Rates14 Vodafone World Roaming Countries2021O2 Business Single and Share Tariffs - SIMOnlyO2 Business Single and Share Tariffs - DataAdd-Ons22 O2 Best for Business PAYU, O2 Business Zone23 O2 Mobile Broadband & Business Broadband24My Europe Extra, Discount Country, DataAbroad. Ireland Bolt On, Standard Roaming25 O2 International Favourites, EU Regulations26 O2 Business Flexibility - Retention Tool3233Orange iPhone Roaming Bundles/Charges,iPad TariffsOrange Business OOB Rates, IDD Call Rates,BES Licences34 Orange BES, BES Express, BIS/BES Express3435Orange Business Everywhere MobileBroadbandOrange Small Business Data Bundles, OrangeTethering35 Orange Microsoft Mail, Nokia and Mobile mail36 Orange Roaming Add-Ons42 T-Mobile Full Monty for Business43 T-Mobile Business Mobile Broadband43 T-Mobile Email and Internet Add-ons43 T-Mobile Roaming Minute Bundles4343T-Mobile Business 1 Plan Sharer Euro TravelBoostersT-Mobile Euro/International Travel BoosterCountries44 T-Mobile Euro Internet, Mobile Broadband44 T-Mobile Calling Abroad / Roaming Charges37 Orange Value Added Services (VAS)45 T-Mobile Internet/ / Broadband Travel BoostersQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited3

Tariff Updatevodafone redVodafone Red is a new 24 month single user plan that features unlimited texts, minutes and moremobile internet. These are available on One Net Express (ONE) tariffs, and with Eurotraveller. Theywill replace Vodafone’s Single User plans which will be sales expired from 05/12/2012. For moreinformation see page 8.BIS AND BES EXPRESS ON DATA SHARERVodafone has now made BlackBerry Internet Service (BIS) and BlackBerry Enterprise Server Express(BES Express) available with Data Sharer. Refer to page 12 for details.VODAFONE DATA SHARERData Sharer is an innovative new soution allowing customers to share one mobile internet plan betweenmultiple devices. There are two versions of the solution: Data Sharer for Single User Plans, allowing one userto share data between up to three devices, and Data Sharer for Sharer plans, allowing data to be sharedamong multiple users and devices. For details see page 12.3 MONTHS FREEVodafone has extended its 3 months free sharer line rental for Q4. This offer is revenue share protectedand applied as a credit to the customers bill in month 4. The credit will remain on customers accountand cannot be redeemed. Cash refund is not available and credit must be offset against future billing.Available on standard voice and ONE tariffs.FINISHED/ENDING• 30 day plan tariffs are now longer available.• Vodafone Business single users plans will close from 05/12/2012.CONNECT ONTO BUSINESS CHOICE AND VODAFONETARIFF DOWNGRADE POLICYReminder: You can downgrade one price point at point ofupgrade/mid-term resign only.FREE BLACKBERRY INTERNET SERVICE (BIS)BIS is now available free of charge on Vodafone Red plans - see page 8.HOW TO SET-UP VODAFONE BISTo activate your Vodafone BlackBerry BIS device please visit: www.mobileemail.vodafone.netQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited4

VODAFONE BUSINESS SHARER PLANS - WITH ONE NET EXPRESSTariffs24 month plans500 - 10000 MINUTE PLANSCost per month (ex VAT) £45.00 £60.00 £83.00 £100.00 £123.00 £140.00 £163.00 £175.00 £198.00 £205.00 £228.00 £245.00 £268.00 £280.00 £303.00 £320.00 £343.00 £355.00 £378.00 £400.00Inclusive shared minutes 500 1000 1500 2000 2500 3000 3500 4000 4500 5000 5500 6000 6500 7000 7500 8000 8500 9000 9500 10000Inclusive shared texts 500 1000 1000 2000 2000 2000 2000 2000 2000 5000 5000 5000 5000 5000 5000 5000 5000 5000 5000 10000Minimum/Maximum sharers 2-3 2-10 2-15 2-20 2-25 3-30 3-35 3-40 3-45 3-55 3-60 5-65 5-70 5-75 5-80 5-85 5-90 5-95 5-100 5-11010500 - 25000 MINUTE PLANSCost per month (ex VAT) £423.00 £440.00 £463.00 £475.00 £498.00 £515.00 £538.00 £550.00 £573.00 £580.00 £620.00 £655.00 £695.00 £730.00 £760.00 £800.00 £835.00 £875.00 £910.00 £940.00Inclusive shared minutes 10500 11000 11500 12000 12500 13000 13500 14000 14500 15000 16000 17000 18000 19000 20000 21000 22000 23000 24000 25000Inclusive shared texts 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000Minimum/Maximum sharers 5-115 5-120 5-125 5 - 130 5 - 135 5 - 140 5 - 145 5 - 150 5 - 155 5 - 160 5 - 170 5 - 180 5 - 190 5 - 200 5 - 210 5 - 220 5 - 230 5 - 240 5 - 250 5 - 250SHARERS & INCLUDED AS STANDARDAdditional Sharer £17.50Included as standard• One Net Express• 1 Multi-Hunt User Group• 1 Auto Attendant• 1 landline number per account• 1 single Voicemail• Inclusive calls between sharers (60 minute call cap)• Inclusive calls to UK landlines starting 01, 02, 03 per user (60 minutes call cap, 3000 minutes monthly allowance)• Free Voicemail retrieval (call returns via Voicemail are charged out of bundle at standard mobile rate)One Net Express ExtrasExtra One Net Express landline number(only one can be added at point of connection)£10.00 Hunt Group (per account) £10.00Add A Data Bolt On500MB 1GB 2GB 3GBStandard Data £5.00 £8.40 £15.50 £22.00BIS £5.00 £8.40 £15.50 £22.00BES Express (requires BIS) £7.50 (£5.00 BIS + £2.50 BES Express Support*) £10.90 (£8.40 BIS + £2.50 BES Express Support*) £18.00 (£15.50 BIS + £2.50 BES Express Support*) £24.50 (£22.00 BIS + £2.50 BES Express Support*)BES £20.00 £22.50 £26.75 £30.00Included as standard within data Bolt OnsInclusive 2GB BT Openzone Wi-Fi and inclusive tethering*The BES Express support service will provide: 24 x 7 Technical support by ETS (Data Helpdesk) • Software support • Microsoft Exchange & RIM certified specialists • Direct line into RIM • 90% of issues resolved within 2 days • Service upgrades available. BES Express support is added to acustomers tariff by adding a BIS bolt on and BES Express bolt on. Should you download the BES Express software for your customers and NOT connect them to the BES Express bolt on (i.e connect them just to BIS) Vodafone will not support your customer should they experience difficulties withthe software.Add shared text messagesTexts 500 1000 1500 2000 2500 3000 3500 4000 4500 5000 5500 6000 6500 7000 7500 8000 8500 9000 9500 10000Cost per month £5.00 £10.00 £15.00 £20.00 £25.00 £30.00 £35.00 £40.00 £45.00 £50.00 £55.00 £60.00 £65.00 £70.00 £75.00 £80.00 £85.00 £90.00 £95.00 £100.00Texts 10500 11000 11500 12000 12500 13000 13500 14000 14500 15000 16000 17000 18000 19000 20000 21000 22000 23000 24000 25000Cost per month £105.00 £110.00 £115.00 £120.00 £125.00 £130.00 £135.00 £140.00 £145.00 £150.00 £160.00 £170.00 £180.00 £190.00 £200.00 £210.00 £220.00 £230.00 £240.00 £250.00Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited5

VODAFONE BUSINESS SHARER PLANS - MOBILE ONLYTariffs24 month plans500 - 11000 MINUTE PLANSCost per month (ex VAT) £25.00 £40.00 £63.00 £80.00 £103.00 £120.00 £143.00 £155.00 £178.00 £185.00 £208.00 £225.00 £248.00 £260.00 £283.00 £300.00 £323.00 £335.00 £358.00 £365.00 £388.00 £405.00Inclusive shared minutes 500 1000 1500 2000 2500 3000 3500 4000 4500 5000 5500 6000 6500 7000 7500 8000 8500 9000 9500 10000 10500 11000Inclusive shared texts 500 1000 1000 2000 2000 2000 2000 2000 2000 5000 5000 5000 5000 5000 5000 5000 5000 5000 5000 10000 10000 10000Minimum/Maximum sharers 2-3 2-10 2-15 2-20 2-25 3-30 3-35 3-40 3-45 3-55 3-60 5-65 5-70 5-75 5-80 5-85 5-90 5-95 5-100 5-110 5-115 5-12011500 - 48000 MINUTE PLANSCost per month (ex VAT) £428.00 £440.00 £463.00 £480.00 £503.00 £515.00 £538.00 £545.00 £585.00 £620.00 £660.00 £695.00 £725.00 £765.00 £800.00 £840.00 £875.00 £905.00 £1050.00 £1250.00 £1470.00 £1680.00Inclusive shared minutes 11500 12000 12500 13000 13500 14000 14500 15000 16000 17000 18000 19000 20000 21000 22000 23000 24000 25000 30000 36000 42000 48000Inclusive shared texts 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 12000 12000 12000 12000Minimum/Maximum sharers 5-125 5 - 130 5 - 135 5 - 140 5 - 145 5 - 150 5 - 155 5 - 160 5 - 170 5 - 180 5 - 190 5 - 200 5 - 210 5 - 220 5 - 230 5 - 240 5 - 250 5 - 250 5 - 250 5 - 250 5 - 250 5 - 250SHARERS & INCLUDED AS STANDARDAdditional Sharer £15.00Included as standard• Inclusive calls between sharers (60 minute call cap)• Inclusive calls to UK landlines starting 01, 02, 03 per user (60 minutes call cap, 3000 minutes monthly allowance)• Free Voicemail retrieval (call returns via Voicemail are charged out of bundle at standard mobile rate)Add A Data Bolt On500MB 1GB 2GB 3GBStandard Data £5.00 £8.40 £15.50 £22.00BIS £5.00 £8.40 £15.50 £22.00BES Express (requires BIS) £7.50 (£5.00 BIS + £2.50 BES Express Support*) £10.90 (£8.40 BIS + £2.50 BES Express Support*) £18.00 (£15.50 BIS + £2.50 BES Express Support*) £24.50 (£22.00 BIS + £2.50 BES Express Support*)BES £20.00 £22.50 £26.75 £30.00Included as standard within data Bolt OnsInclusive 2GB BT Openzone Wi-Fi and inclusive tethering*The BES Express support service will provide: 24 x 7 Technical support by ETS (Data Helpdesk) • Software support • Microsoft Exchange & RIM certified specialists • Direct line into RIM • 90% of issues resolved within 2 days • Service upgrades available. BES Express support is added to acustomers tariff by adding a BIS bolt on and BES Express bolt on. Should you download the BES Express software for your customers and NOT connect them to the BES Express bolt on (i.e connect them just to BIS) Vodafone will not support your customer should they experience difficulties withthe software.Add shared text messagesTexts 500 1000 1500 2000 2500 3000 3500 4000 4500 5000 5500 6000 6500 7000 7500 8000 8500 9000 9500 10000Cost per month £5.00 £10.00 £15.00 £20.00 £25.00 £30.00 £35.00 £40.00 £45.00 £50.00 £55.00 £60.00 £65.00 £70.00 £75.00 £80.00 £85.00 £90.00 £95.00 £100.00Texts 10500 11000 11500 12000 12500 13000 13500 14000 14500 15000 16000 17000 18000 19000 20000 21000 22000 23000 24000 25000Cost per month £105.00 £110.00 £115.00 £120.00 £125.00 £130.00 £135.00 £140.00 £145.00 £150.00 £160.00 £170.00 £180.00 £190.00 £200.00 £210.00 £220.00 £230.00 £240.00 £250.00Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited6

VODAFONE Business Single Plans - with one net express12 months (SIM Only) 18 months 24 monthsCost per month (ex VAT) £27.50 £32.50 £42.50 £52.50 £40.00 £45.00 £50.00 £60.00 £70.00 £35.00 £40.00 £45.00 £55.00 £65.00Inclusive minutes 600 900 1200 3000 300 600 900 1200 3000 300 600 900 1200 3000Inclusive texts 250 250 250 3000 250 250 250 250 3000 250 250 250 250 3000Inclusive minutes to UKVodafone & landline numbers3000 minutes to UK Vodafone numbers (60 minute call cap)& 3000 UK landline minutes (01, 02, 03) (60 minute call cap)3000 minutes to UK Vodafone numbers (60 minute call cap)& 3000 UK landline minutes (01, 02, 03) (60 minute call cap)3000 minutes to UK Vodafone numbers (60 minute call cap)& 3000 UK landline minutes (01, 02, 03) (60 minute call cap)Inclusive UK data (BIS isavailable free of charge)500MB+ 1GB Wi-Fi750MB+ 1GB Wi-Fi750MB+ 1GB Wi-Fi1GB+ 1GB Wi-Fi500MB+ 2GB Wi-Fi500MB+ 2GB Wi-Fi750MB+ 2GB Wi-Fi750MB+ 2GB Wi-Fi1GB+ 2GB Wi-Fi500MB+ 2GB Wi-Fi500MB+ 2GB Wi-Fi750MB+ 2GB Wi-Fi750MB+ 2GB Wi-Fi1GB+ 2GB Wi-FiInclusive Roaming - - 100 International Minutes - - - 100 International Minutes - - - 100 International MinutesInclusive with One Net Express3000 UK landline minutes (01,02, 03) + 1 landline number + 1 single Voicemail +Multi Hunt user group available for £10/month each* + Auto attendant availablefor £10/ month each *.3000 UK landline minutes (01,02, 03) + 1 landline number + 1 single Voicemail + Multi Huntuser group available for £10/month each* + Auto attendant available for £10/ month each *.3000 UK landline minutes (01,02, 03) + 1 landline number + 1 single Voicemail + Multi Hunt usergroup available for £10/month each* + Auto attendant available for £10/ month each *.One Net Express ExtrasExtra One Net Express landline number £10.00*Hunt Group and Auto Attendant only applicable to accounts with Multiple Single User Plan connections. These features will be provisioned with a company landline number that can either be ported in, or as a new number.VODAFONE Business Single Plans - mobile only18 months 24 monthsCost per month (ex VAT) £30.00 £35.00 £40.00 £50.00 £60.00 £25.00 £30.00 £35.00 £45.00 £55.00Inclusive minutes 300 600 900 1200 3000 300 600 900 1200 3000Inclusive texts 250 250 250 250 3000 250 250 250 250 3000Inclusive minutes to UK Vodafone numbers 3000 (60 minute call cap) 3000 (60 minute call cap)Inclusive UK data (BIS is available free of charge)500MB+ 2GB Wi-Fi500MB+ 2GB Wi-Fi750MB+ 2GB Wi-Fi750MB+ 2GB Wi-Fi1GB+ 2GB Wi-Fi500MB+ 2GB Wi-Fi500MB+ 2GB Wi-Fi750MB+ 2GB Wi-Fi750MB+ 2GB Wi-Fi1GB+ 2GB Wi-FiInclusive Roaming - - - 100 International minutes - - - 100 International minutesADD EXTRASExtras3000 texts0800, 0870, 0845 calls taken from bundleMonthy cost1 Extra = £5.00 2 Extras = £7.50Add A Data Bolt OnAdd bes500MB 1GB 2GB 3GBStandard Data £5.00 £8.40 £15.50 £22.00Included as standard within data Bolt OnsInclusive 2GB BT Openzone Wi-Fi and inclusive tetheringCost per month £15.00Note that BES uses the data already included within the tariff - it is not in addition and does NOT provide extra MB allowance (e.g. on BusinessSingle 600, the customer will get 500MB of inclusive data for use with BES).BESQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited7

VODAFONE REDTariff UK Minutes Inclsive UK Texts Inclusive UK Data One Net Express*** 24 month line rentalNew Single 100 100 Unlimited* 100MB + 2GB WiFi n/a £20.83New Single 300 300 Unlimited* 250MB + 2GB WiFi n/a £24.17New Single 600 600 Unlimited* 500MB + 2GB WiFi n/a £27.50Red Unlimited* Unlimited* 1GB + 2GB WiFi n/a £30.83Red Data 2GB WiFi Unlimited* Unlimited* 2GB + 2GB WiFi n/a £35.00Red Data 3GB WiFi Unlimited* Unlimited* 2GB + 3GB WiFi n/a £39.17Red Business with O.N.E Unlimited* Unlimited* 1GB + 2GB WiFi Yes £40.83Red Business Data 2GB WiFi with O.N.E Unlimited* Unlimited* 2GB + 2GB WiFi Yes £45.00Red Business Data 3GB WiFi with O.N.E Unlimited* Unlimited* 2GB + 3GB WiFi Yes £49.17*Unlimited Text: UK Sms Only, Excludes MMS. **Unlimited voice: UK Landline and UK Mobile to any network only.. Excludes NGNs/Premium Rate, Directory Enquiries and Return call via Voicemail. ***One Net Express is ONLY available on Red Business and Red Business Data and features include:1 landline number, 1 single voicemail, ability to add an Extra Landline Number, Multi User Hunt Group and Auto Attendant availableGeneral Tariff T + Cs:-24 month contracts only-Line rental prices are excluding VAT- If connections are suspended or terminated in line with the above, Vodafone reserve the right to fully claw back any commission paid for theconnection, including upfront, on going commission (OGC) and any related bonuses.Vodafone Red is a truly unlimited tariff, however Vodafone reserves the right to suspend or terminate connections where it identifies usagewhich it believes is:- outside normal commercial practice - damages or impairs the network- made via automated means - fraudulent, abusive, illegal or a nuisance.If connections are suspended or terminated in line with the above, Vodafone reserve the right to fully claw back any commission paid for theconnection, including upfront, OGC and any related bonuses.ADDITIONAL BOLT-ONSText/Data Bolt OnPrice Per MonthVodafone Data Sharer From £5 - please see p12.100MMS £2.09Additional Landline Number £10.00Multi Hunt User Group £10.00Auto Attendant £10.00VODAFONE RED - WORLDRATESRoaming and IntMaking Calls(per minute)Receiving Calls(per minuteSending TextsEurope 28.8p 7.9p 8.9p per textAsia Pacific (Australia, NewZealand, South Africa Singapore,Taiwan, Thailand)80p75pUSA & Canada £1.35 £1.0035p per text plusyour usual UK textmessage rateSending picturemessages37p per picturemessageUsing MobileInternet69.6p per MB£3.00 per MBBES Express £2.50Rest of World £1.65 £1.3008 Bundle (300 minutes per month to 0800, 0845 and 0870 numbers)* £2.08*Please note that only one 08 bundle can be applied to each connection.ROAMING OPTIONSRoaming and International Bolt OnPriceVodafone Euro Traveller25MB ROW Data Traveller£2.50 per day£5 per day100 International Text Messages £4.17 per monthQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited8

VODAFONE CALLER PLUS BUSINESS TARIFFS**Company Caller Plus Commercial Caller Plus Business Caller PlusTerm 12 months 24 months 12 months 24 months 12 months 24 monthsCost per month (ex VAT) £16.00 £13.60 £13.50 £11.48 £12.00 £10.20Cost per month (ex VAT)£12.00(25% discount)£10.20(25% discount)£10.00(26% discount)£8.49(26% discount)£9.00(25% discount)£7.65(25% discount)Minimum/maximum users 1+ 1+ 1+ 1+ 1 1Company Caller Plus• An unlimited number of calls at no extra charge to:o Other mobiles in your company on the same plano Up to ten of your office landlineso Up to 60 mins per call: 8p per min after that• Vodafone Office 2 Mobile Basic – cheap calls from yourcompany landlines to mobilesCheaper calls to:o Other mobiles in your company on the same plano Up to ten of your office landlines• Vodafone Office 2 Mobile Basic – cheap calls from yourcompany landlines to mobilesLow monthly commitment**Please note, Euro Traveller does not apply to Caller Plus Business Tariffs, therefore standard international rates apply. For details on these rates, please see page 13.Add a data bolt onBlackBerry BES 500MB £25.00 £25.00 £25.00 £25.00 £25.00 £25.00BlackBerry BES 5GB £37.50 £37.50 £37.50 £37.50 £37.50 £37.50BlackBerry BIS 500MB £10.00 £10.00 £10.00 £10.00 £10.00 £10.00BlackBerry BES Express 500MB(requires BIS)£12.50(£10.00 BIS + £2.50 BES ExpressSupport*)£12.50(£10.00 BIS + £2.50 BES ExpressSupport*)£12.50(£10.00 BIS + £2.50 BES ExpressSupport*)£12.50(£10.00 BIS + £2.50 BES ExpressSupport*)£12.50(£10.00 BIS + £2.50 BES ExpressSupport*)£12.50(£10.00 BIS + £2.50 BES ExpressSupport*)BlackBerry BIS 5GB £22.50 £22.50 £22.50 £22.50 £22.50 £22.50BlackBerry BES Express 5GB(requires BIS)£25.00(£22.50 BIS + £2.50 BES ExpressSupport*)£25.00(£22.50 BIS + £2.50 BES ExpressSupport*)£25.00(£22.50 BIS + £2.50 BES ExpressSupport*)£25.00(£22.50 BIS + £2.50 BES ExpressSupport*)£25.00(£22.50 BIS + £2.50 BES ExpressSupport*)£25.00(£22.50 BIS + £2.50 BES ExpressSupport*)Mobile Internet - 500MB £7.50 £7.50 £7.50 £7.50 £7.50 £7.50Mobile Internet - 5GB £18.00 £18.00 £18.00 £18.00 £18.00 £18.00Windows Mobile - 500MB £12.50 £12.50 £12.50 £12.50 £12.50 £12.50Windows Mobile - 5GB £25.00 £25.00 £25.00 £25.00 £25.00 £25.00Vodafone Email Plus - 500MB £10.00 £10.00 £10.00 £10.00 £10.00 £10.00Vodafone Email Plus - 5GB £22.50 £22.50 £22.50 £22.50 £22.50 £22.50*The BES Express support service will provide: 24 x 7 Technical support by ETS (Data Helpdesk) • Software support • Microsoft Exchange & RIM certified specialists • Direct line into RIM • 90% of issues resolved within 2 days • Service upgrades available. BES Express support is added to acustomers tariff by adding a BIS bolt on and BES Express bolt on. Should you download the BES Express software for your customers and NOT connect them to the BES Express bolt on (i.e connect them just to BIS) Vodafone will not support your customer should they experience difficulties withthe software.Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited9

Business Sharer Costs and out of bundles chargesBusiness single Costs and out of bundles chargesVodafone Business Sharer call typeRate(per minute: charged in 60 second charging)One Net Express single call typeRate(per minute: charged in 60 second charging)Calls to other UK Vodafone mobiles10pCalls to other UK Vodafone mobiles (calls greater than 60 minutes)30pCalls to other UK networks30pCalls to other UK networks30pCalls to UK landlines (starting 01, 02 ,03 - calls greater than 60 minutes orin excess of the inclusive allowance)10pCalls to UK landlines (starting 01, 02 ,03)(For One Net Express plans - calls greater than 60 minutes or in excess ofthe inclusive allowance)30pStandard UK text messages10p per textStandard UK text messages10p per textInternational calls(calls made from the UK to destinations outside the UK)*Effective until 31st October 2012*12p Europe12p North USA/Canada50p Rest of the WorldInternational calls(calls made from the UK to destinations outside the UK)*Effective until 31st October 2012*12p Europe12p North USA/Canada50p Rest of the WorldInternational calls(calls made from the UK to destinations outside the UK)*Effective from 1st November 2012*UK data/email bundles17p Europe17p North USA/Canada65p Rest of the World£4.25 per 250MB*0800, 0808 and 0500 (0800 and 0500 charity numbers are free) 5.83p0845 and 0870 10p0871 and 0844 17pInternational calls(calls made from the UK to destinations outside the UK)*Effective until 31st October 2012*UK data/email bundles17p Europe17p North USA/Canada65p Rest of the World£4.25 per 250MB*0800, 0808 and 0500 (0800 and 0500 charity numbers are free) 5.83p0845 and 0870 10p0871 and 0844 17pBUSINESS CALLER PLUS OUT OF BUNDLE RATESVODAFONE RED OUT OF BUNDLE COSTSOut of bundle ratesCost per minute(ex VAT)DescriptionCost (ex VAT)(one minute minimum call charge)Calls to other Vodafone mobilesCalls to other networksNational numbersIntra-company calls to mobiles and landlinesCalls to landlines(01,02,03)VoicemailUK SMSMMS - Video8ppm25ppm8ppmFree on Company Caller Plus(10 landlines only, contact your BusinessDevelopment Manager for further details);4.5ppm with Commercial Caller Plus and 8ppm withBusiness Caller Plus.12.7p8ppmMMS - Postcard 30.6pPicture Messages 30.6pOut of bundle for standard 500MB dataData/email in the UK10p51p60p per MBOut of bundle £4.25 per 500MB*Roaming calls See Vodafone World rates - page 13.* This £4.25 per 500MB charge is for excess data once a Bolt on limit has exceeded. Please note, normal standard data on a handset with nobolt on is £1.50 per MBCalls to any Vodafone UK mobile, standard UK landline (starting 01, 02, 03) and UK voicemailCalls to any Channel Islands and Isle of Man mobile and landline (starting 01481, 01534 and 01624)Calls to other UK mobile networksStandard UK text message/Standard UK Picture Message/Standard UK Video MessageVideo calling to any Vodafone UK mobileVideo calling to other UK mobile networksVideo calling to international mobile networksData OOB ChargesNon-geographic numbers starting 0500, 0800 or 0808Non-geographic numbers starting 0844 or 0871Non-geographic numbers starting 0845, 0870Charity NumbersRadio-paging services (starting 076)Personal numbering services (starting 070)Call forwarding services (e.g.07744, 07755)29p per minute30p per minute29p per minute10p per text/ 31p per picturemessage/52p per video message30p per minute48p per minute48p per minute£4.00 per 250MB12p per minute29p per minute12p per minuteFree43p per call55p per minute30p per minutePremium rate services (starting 09) 50p to £1.70*Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited10

VODAFONE MOBILE BROADBANDBLACKBERRY LICENCESTariffs Term Monthly cost Inclusive data UK data costs Roaming chargesBES Licensing (CAL’s)Price (ex VAT)Business StandbyBusiness CasualBusiness ConnectedBusiness Constant3 month/12month/24 month3 month/12month/24 month3 month/12month/24 month3 month/12month/24 mont£3.00 n/a£5.00£12.50£19.00Euro Traveller 12 month £36.50World Traveller 12 month £95.00n/a1GB for Wi-Fi2GB2GB for Wi-Fi5GB2GB for Wi-Fi5GB UK1GB Europe2GB Wi-Fi5GB UK200MB Worldwide2GB Wi-Fi5p per MBEurope:*£6.67 per day for 100MBWorld:£25.00 per day for 100MBBundled data does not rollover. Wi-Fi allowance is on BT Openzone hotspots. *Please note you must opt in for Europe Roaming; if you are not opetd in it will be £58.05p per MB.You do not need to opt in for World Roaming.BES 5.0 Microsoft Exchange £2,300.00BES 5.0 IBM Lotus Domino £2,300.00BES 4.1 for Novell Groupwise £2,300.00BES 5.0 Microsoft Exchange (1 User) £1,667.50BES 5.0 IBM Lotus Domino (1 User) £1,667.50BES 4.1 for Novell Groupwise (1 User) £1,667.50BES CAL - 1 User £52.90BES CAL - 10 User £52.90BES CAL - 50 User £52.90BES 5.0 Microsoft Exchange - (one time upgrade) £500.25BES 5.0 IBM Lotus Domino - (one time upgrade) £500.25BES Trade-Up Key £1,667.50BES EXPRESS SUPPORTVodafone understand that implementing BES Express is not as easy as downloading it from the BlackBerrywebsite. To help you deliver the best customer experience Vodafone have created a support service at an additionalcharge of £2.50 a month on top of BIS.This service will provide:• 24 x 7 Technical support by ETS (Data Helpdesk) • Software support • Microsoft Exchange & RIM certifiedspecialists • Direct line into RIM • 90% of issues resolved within 2 days • Service upgrades availableBES Express Support is added to a customer’s tariff by adding a BIS bolt-on AND the £2.50 BES Express bolt-on.Important: Should you download the BES Express software for your customers and NOT connect them to the BESExpress bolt-on (i.e just connect them to BIS), Vodafone will NOT support your customer should they experiencedifficulties with the software. As such, be sure to add the £2.50 BES Express bolt-on if you use the BES ExpressSoftware. Other BlackBerry support packages are available; please speak to your Business Development Managerfor details.Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited11

VODAFONE DATA SHARER - SINGLE USER PLANSData Sharing AllowanceMonthly FeeDATA SHARER TERMS, CONDITIONS AND DETAILS250 MB £5.00500MB £7.081GB £10.002GB £15.833GB £22.925GB £38.50• Applicable Tarrifs: Customer must be on Vodafone Business Sharer with/without One Net Express• Data Sharer Lead Bundle is added to the Voice Parent• Only one data bundle per account• Data Sharer Access Fee added to CTN’s wishing to share bundle• Subject to Maximum user Limits• Cannot be taken in conjunction with single data bolt-ons• Existing Mobile Broadband connections cannot be cancelled in order to move to Data Sharer• OOB Use: £17.00 per MB (ex VAT)• Data Sharer OOB charges supercede plan OOB charges• Should a customer require more than 200GB of Shared Data, contact Daisy Distribution Retentions and FundingVODAFONE DATA SHARER - SHARER PLANS(LEAD)Data BundleMaximum devicesper data bundleMonthly parent fee5GB 10 £50.008GB 16 £80.0010GB 20 £100.0015GB 30 £150.0020GB 40 £200.0030GB 60 £300.0045GB 90 £450.0050GB 100 £500.0070GB 140 £700.00100GB 200 £1000.00150GB 300 £1500.00200GB 400 £2000.00VODAFONE DATA SHARER - SHARER PLANSChild DescriptionAccess Fee: Monthly ChargeData Sharer Device £2.00BlackBerry BIS*BlackBerry BES*BlackBerry BESX*No additional fee£10 on top of £2 Data Sharer device monthly fee£2.50 on top of £2 Data Sharer device monthly fee*No additional data with BIS, BES and BESX.*When adding data sharer to an account, the monthly parent fee in the table above must be purchased, in addition to adding the £2.00 monthlyfee to each extra device on the account. If BlackBerry BES or BESX is to be added to an account, the £10.00 fee is charged against each devicewithin the plan.DATA SHARER ON VODAFONE BUSINESS SHARER: COMMERCIAL RULESExisting Voice only account taking Shared Data Multi:• In Contract: Shared Data Multi can be added in contract and will run concurrent with existingvoice connections, pro-rated commission paid.• In Life Renewal: When account renews, new 24M contract begins and Shared Data Multi bundlecan be added. Shared Data Multi bundle runs concurrent with voice connections, full commissionis paid.• Full Term Renewal: When account renews, a new 24M contract begins and Shared Data Multibundle can be added. Shared Data Multi bundle runs concurrent with voice connections, fullcommission is paid.Existing Voice/Converged account taking Shared Data Multi:• In Contract: Data Sharer Multi is not available to accounts where voice element is not eligible forrenewal• In Life Renewal: 80% of the voice account must be eligible for renewal, including the Parent.When account renews, 24M contract begins and Shared Data Multi bundle can be added. SharedData Multi bundle runs concurrent with voice connections, full commission is paid, any singledata bolt-ons remobed will be subject to pro=rated clawback.• Full Term Renewal: 80% of the voice account must be eligible for renewal, including the Parent.When account renews, new 24M contract begins and SHared Data Multi bundle can be added.Shared Data Multi bundle runs concurrent with voice connections, full commission is paid, anysingle data bolt-ons removed are not subject to clawbackExisting MBB Connections• In Contract: Not applicable in line with above rule• In Life Renewal: Cannot move existing MBB connection(s) to Shared Data Multi. If a MBBconnection is requested as part of Shared Data Multi, new SIM(s) will be provided, existing MBBconnection must see out contractual term.• Full Term Renewal: Cannot move existing MBB connection(s) to Shared Data Multi. If a MBBconnection is requested as par of Shared Data Multi, new SIM(s) will be provided, existing MBBconnection must see out contracutal term.Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited12

VODAFONE WORLD ROAMING AND INTERNATIONAL RATES - STANDARD RATES ACROSS ALL TARIFFS IF NO ROAMING BUNDLES ARE ADDED/INCLUDEDVOICE ROAMING RATES - BASIC CHARGES A CUSTOMER PAYS WHEN ABROADVoice roaming rates Make a call PPM Receive a call PPM Receive a call unitisationOut of country calling(ex VAT)Out of country callingunitisationMinimum call charge whenreceiving a callEurope Rates 24.04p (79p per min effective 01/11/2012) 6.63p - 12p Europe, 12p North USA/Ca * - 6.63pUSA/Canada 90p (£1 per min effective 01/11/2012) 75p 60 + 60 (60+1 effective 01/11/2012)* £1.79 60 + 60 5pRest of the world £1.40 75p 60 + 60 (60+1 effective 01/11/2012)* £1.79 60 + 60 5p* International Calls (calls made from the UK to destinations outside of UK)VODAFONE EURO TRAVELLEREuro Traveller£2.50 (excl. VAT)per dayTEXTSSTANDARD DATA ROAMING CHARGESStandard handheld data roaming ratesMobile BroadbandCore Voice MinutesTaken from DomesticAllowance. Excludes 3,000landline minutes for OneNet Tariffs.Handheld chargingLaptop chargingCore Texts to standardMobilesTaken from domesticallowance, includes MMS.Up to first 5MBThe countries in each zone may change so please check before you travel.Core DataTaken from domesticallowance.SMS Rates Europe USA & Canada Rest of WorldCost per SMS 7.4p 35p + one domestic SMS 35p + one domestic SMSEurope(ex VAT)58.05p per MBRest of the world(ex VAT)£3.00 per MBEvery 5MB thereafter £15.00Europe(ex VAT)Retrieving VoicemailTaken from domesticallowance.Please note, any customers on legacy tariffs can only receive EuroTraveller by tariff migrating to Vodafone Business Sharer or Single User plans.Customers on legacy sharer plans must migrate to at least the same inclusive minute bundle or higher on Vodafone Business Sharer. Customers onlegacy Single User plans must migrate to a Vodafone Single Plan of a comparative or higher line rental. Normal migration rules will apply to these tariffchanges. For customers already on Business Sharer or Single User tariffs, you must opt-in and opt-out to use Euro Traveller. To complete a tariff migrationor to opt-in/out, please submit a request to Daisy Distribution via InTouch.For a full list of coutries that Euro Traveller is available in, please refer to page 24.How is Euro Traveller Charged?The £2.50 (excl. VAT) daily charge is triggered by the following:Making a callInitiation of a data session (above 50Kb usage)Sending an SMSRetrieving a VoicemailAny usage outside of the allowance will be charged at the current domestic out of bundle rates, please see page 23.Rest of the world(ex VAT)Up to first 100MB £6.67 £25.00Every 100MB thereafter £6.67 £25.00INTERNATIONAL VOICE BUNDLES - CHEAPER INTERNATIONAL CALLSFROM THE UK TO:EURO TRAVELLER / DOMESTIC OUT OF BUNDLE CHARGESCall TypeZoneCalls to other UK Vodafone MobilesCalls to other UK MobilesCalls to UK Landline (starting 01,02,03; calls greater than 60 minutes or in excess of inclusiveallowance)Standard UK Text messagesUK Data / E-mail bundlesMonthly Cost(ex VAT)DATA ROAMING CAPSCost per minute(ex VAT)International Voice Calls without bundle added(Minimum call charge of 3p)USA/Canada £2.99 6p 12p (17p effective 01/11/2012)Rest of the world £7.49 25p 50p (65p effective 01/11/2012)Rate(per minute charged in 60 second increments)From the 1st March 2010 all customers had the right to opt in to a spending cap for Data use in the European Union as part of a newregulatory requirement. The spend limit stipulated by the European Union legislation is 40 Euros which equates to £43. AllVodafone customers have a monthly data roaming spend cap of £38 (excluding VAT), to help prevent overspending while abroad.Vodafone will send you free text alerts when you are 80% and 100% through your monthly spend cap.Once you reach the cap limit an automatic data roaming bar will be applied, and you will not be able to use any more data abroad for the remainderof your monthly billing cycle. The cap applies to data roaming in Europe Zone 1 only - you can continue to data roam in Zone 2 without a cap. iPadusers also have a monthly spend cap of £38. However, as iPad is unable to receive text alerts, it will be capped without advance notice unless you optout. Vodafone are working on an email solution specifically for iPad customers, which will be available this autumn.From 1st July 2011 a data cap of£100 when roaming in Rest of World is applicable to customers who have chosen to have the £38 (ex VAT) European Data Cap.It’s easy to opt out ofthe cap. Just text STOP to 40209 (business customers will need to speak to their administrator) or call Customer Services.30p30p30p10p per text£4.25 per 250MB0800, 0808, 0500 (0800, 0500 charity numbers are free) 5.83p0845, 0870 10pREST OF WORLD DATA BUNDLES*Zone 10MB 50MB 200MBROW £15.00 £50.00 £80.00*Can only be added to current Sharer/Single User plans. Roaming can only be added to a data bolt-on.Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited13

VODAFONE WORLD COUNTRIESFULL LIST OF VODAFONE ROAMING/ EURO TRAVELLER COUNTRIESEuropeEuropeAlbania Faroes Islands Lithuania SloveniaAndorra Finland Luxembourg Spain (including Canary Islands)Austria France Malta SwedenBelgium Germany Monaco SwitzerlandBosnia Herzegovina Greece Netherlands Vatican CityBulgaria Guernsey Poland -Croatia Hungary Portugal (including Maderia) -Cyprus Isle of Man Republic of Ireland -Czech Republic Italy Romania -Denmark Jersey San Marino -Estonia Latvia Slovakia -EEA countries and French overseas departmentsGibraltar Iceland Liechtenstein NorwayGuadeloupe Martinique Reunion and Republic of Guinea -Asia PacificAustralia Singapore Taiwan ThailandNew Zealand South Africa - -North AmericaUSA Canada - -Rest of the WorldBahrain China Egypt FijiJapan Kuwait Oman Saudi ArabiaUnited Arab Emirates All other countries - -Albania Faroes * NetherlandsAndora * Germany NorwayAustria Greece PolandBelgium Gibraltar PortugalBosnia & Herzegovina Hungary Republic of IrelandBulgaria Iceland RomaniaCanary Islands Isle of Man San Marino *Channel Islands * Italy SlovakiaCroatia Latvia SloveniaCyprus * Liechtenstein SpainCzech Republic Lithuania SwedenDenmark Luxembourg SwitzerlandEstonia Maderia * Vatican City *Finland Malta -France Monaco -* These countries are not applicable with Euro Traveller.Rest of the worldAfghanistan Canada Guatemala Macau Pakistan St VincentAlgeria Cambodia Guyana Macedonia Panama TaiwanAnguilla Cayman Islands Hong Kong Madagascar Peru TajikistanAntigua China India Malaysia Philippines TanzaniaArgentina Columbia Indonesia Maldives Qatar ThailandArmenia Dem. Reb. Of Congo Israel Mauritius Russia TunisiaAustralia Dominica Ivory Coast Mexico Rwanda Turks & CaicosAzerbaijan Ecuador Jamaica Moldova Saudi Arabia UAE (Dubai)Bahamas Egypt Japan Montenegro Senegal UgandaBahrain El Salvador Jordan Montserrat Seychelles UruguayBangladesh Fiji Kazakhstan Morocco Serbia USABarbados French West Indies Bahrain Mozambique Singapore UzbekistanBelarus Gabon Kenya Namibia South Africa VietnamBermuda Georgia Korea New Zealand Sri Lanka -Brazil Ghana Kuwait Nigeria St Kitts -British Virgin Islands Grenada Lebanon Oman St Lucia -Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited14

Tariff Updateunlimited ‘on and on’ planOn and On offers unlimited minutes and texts plus 1GB of data on 24 month business tariffs. Thereare three price points for the On & On plan, allowing you to tailor the plan to what’s best for thecustomer. See page 19 for full details.extended – 3GB Mobile Broadband ResignsYou can now re-sign existing customers to the 3GB Mobile Broadband tariff at current rates until31st December 2012.750MB All Rounder Bolt OnA 750MB version of the ‘All Rounder’ is available for new and re-signing customers choosing a voice tariffcosting £26 and above.This Bolt On applies to all users including sharers/additional users on £26+ voice tariffs The price ofthe All Rounder is £5. Existing customers will continue to get a 500MB allowance.business single plans extendedO2 has extended its Business Single 50 and 100 plans on 24 month contracts until 31st December 2012.These tariffs will appeal to customers with low usage who want to control their spend.Extended - Shared Data TariffsO2 has extended the availability of its 3 great value Shared Data Tariffs, giving customers the flexibilityto share data across multiple users.INCLUSIVE ‘all in’ value PACKAGEThis exciting value proposition offers mobile voice and data, a mobile device, fixed line and businessbroadband. All for just £49.99 ex VAT per month. See page 19 for All In tariff details.£5 per month company calling planBusiness Zone is a great value service which allows low cost calling on all calls within the company forO2 business customers, anywhere in the UK, on one simple price plan. For more information see page 22.O2 TARIFF DOWNGRADE POLICYReminder: You can downgrade one price point at point of contract extension only i.e. extending thecontract term by 24 or 36 months.HOW TO SET-UP O2 BISTo activate your O2 BlackBerry BIS device please visit: www.o2email.co.ukQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited15

O2 BUSINESS LANDLINEO2 Landline Existing O2 mobile customers Non-O2 mobile customersAnalogue monthly costs (ex VAT) £11.50 £13.50 £14.50 £16.50Analogue inclusive minutes - 200 minutes of UK calls to O2 mobiles - 200 minutes of UK calls to O2 mobilesISDN2 (2 channels)ISDN30 (8-30 channels)Calls only (no line with O2)£22.00 for 2 channels - Receive 200 minutes of UK calls to O2 Mobiles for £2 per month per ISDN2 line£14.00 per channelNo monthly line rental to O2MINUTE BUNDLES FOR LANDLINE CUSTOMERS - monthly costsMinute Bolt Ons - Customers can choose to add more than one Bolt On. They can choose to add every single one as long as its not more than one of each. UK calls only, minutes are valid for one month and unused minutes do not rollover to the following month. Please note that once all the minutes within theBolt Ons is used - the price per minute will revert back to the original call tariff pricing.Minutes* Calls to standard UK landlines and UK mobiles Calls to O2 mobiles Calls to standard UK landlines200 n/a £4.20 £1.82250 £8.63 n/a n/a500 £15.81 £10.20 £4.401000 £28.75 £19.80 £8.472000 £51.75 £36.00 £16.503000 n/a £52.20 £23.935000 £115.00 £84.00 £38.507000 n/a £108.00 £51.9810000 £201.25 £156.00 £71.5020000 £345.00 £300.00 £137.5050000 £862.50 £756.00 £346.5075000 £1293.75 £1140.00 £522.50100000 £1600.00 £1400.00 £650.00All prices exclude VAT. UK calls only. Minutes are valid for 1 month and do not rollover to the following month. *The total number of inclusive minutes that a customer can share across all lines connected to the landline service (including landline, ISDN2 and ISDN30 lines) must not exceed 100,000 minutes per account.Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited16

BUSINESS SINGLE AND SHARE TARIFFS - 24 MONTHS ONLYSTEP 1 - Select your tariff- 24 months onlyBusinessSingle 50 +BusinessSingle 100 +BusinessSingle 300^BusinessSingle 600BusinessSingle 1200BusinessSingle MaxBusinessShare 500BusinessShare 1300BusinessShare 2000BusinessShare 5000Extra sharer/users addedOther informationCost per month (ex VAT) £15.00 £20.00 £25.00 £30.00 £40.00 £55.00 £25.00 £45.00 £80.00 £200.00 - -Additional sharers - - - - - - £15.00 £15.00 £15.00 £15.00 - -Inclusive minutes per month (UK only) 50 100 300 600 1200 Unlimited 500 1300 2000 5000 - - Out of bundle rate for UK landline calls is 30pInclusive texts per month (UK only) 250 500 Unlimited^ Unlimited Unlimited Unlimited 500 1300 2000 5000 - -Minimum/Maximum users 1 1 1 1 1 1 2-3 2-6 2-10 2-25 -- The maximum number of users can be increased by adding minuteBolt Ons - please see belowInclusive email/browsing (UK only) 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB - - £1.80 per MB after 0.5MB is used, if no data Bolt On is takenCalls to Europe 8ppm 8ppm 8ppm 8ppm 8ppm 1000 inclusive mins 8ppm 8ppm 8ppm 8ppm - -What’s included as standard?Unlimited calls to:• O2 mobiles* • 10 standard UK landlines (starting 01,02,03)*^^ • Voicemail 901*Anytime, anyone minutes to:• UK mobiles • UK landlines (starting 01,02,03) • Group conferencing • 1 month rollover of unused minutes and textsPriority for business - free access to a range of business offers and savings • Free itemisation and billing reports • Unlimited free text from the customers secure website account• UK based customer services • Free International traveller service (ITS)-*Excessive usage policy applies^Launched on a promotional basis only. Unlimited text is a promotion.Usually this tariff has 100 inclusive texts only.+ Promotional tariff available from 13.01.12 - 31.12.12. Not compatiblewith The Works or BlackBerry BES.^^To register your 10 landline numbers visithttps://o2businessaccount.o2.co.uk/ and register on the ‘MyBusiness Account’ (Your first bill is needed to register).- Opt-out of Direct debit £2.50 per user/handsets- Paper itemised billing £1.00STEP 2 - Customise your tariff with extra minutes, texts or account optionsUnlimited landline Bolt On(UK calls to standard 01,02,03)£5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 -Unlimited Off Peak Bolt On* £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 -- No rollover of minutes & not available to share across users/handsets- Bundles include 3000 minutes, overage will be charged at standardcall rate.- *Off peak is from 19:00-07:00 weekdays and 19:00 Friday to 07:00Monday over the weekend. Covers UK Mobiles, GSM WAP, groupconferencing and UK landlines starting 01, 02 and 03.Additional Minute Bolt Ons - (UK calls to standard 01,02,03, UK mobiles, Group conferencing and GSM WAP)100 500 1000 5000 10000 20000 30000 50000 100000 Other informationCost per month (ex VAT) £6.38 £24.00 £40.00 £200.00 £400.00 £800.00 £1200.00 £2000.00 £4000.00 - Rollover of unused minutesAvailable on All Business Single & Business Share tariffs All Business Share tariffs Business Share 5000 only- Extra sharers are capped at a maximum of 500- Customers can have a maximum of 75,000 shared minutesExtra shared users (up to) 0 4 8 25 50 100 150 250 500including their inclusive tariff minutes (Business Share 5000 can add amaximum of 150,000)Maximum per account 1 1 4 1 1 2 1 1 1- Available to share across users/handsetsAdditional Text Bolt Ons200 500 1000 2000 5000 10000 20000 30000 Unlimited Other informationCost per month (ex VAT) £2.50 £5.00 £10.00 £20.00 £50.00 £100.00 £200.00 £300.00 £6.50Available onAll Business Single &Business Share tariffsAll Business Share tariffsBusiness Share 5000 onlyMaximum per account 1 1 1 1 1 1 1 1All BusinessSingle &Business SharetariffsUnlimited (cannotbe shared)- Rollover of unused texts (except on Unlimited)- Available to share across users/handsets (except on Unlimited whichcannot be shared)- Customers can add up to 7500 shared texts in total - this includestheir tariffs inclusive texts (Business Share 5000 can add a maximumof 35,000)- Texts must be used on a first come, first serve basis- Fair use policy applies on Unlimited textsShared minutes and messages are added to the primary handset and available to all mobiles on the account unless otherwise stated and based on a first come, first served basis. Messages sent from abroad and picture messages are not included in the text Bolt On.These are charged at 21p each. All prices are ex VAT. #To activate and set-up your BlackBerry BIS please visit: www.o2email.co.ukQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited18

Business On & On TariffsCost per month* Term Inclusive minutes to UK mobiles Inclusive minutes to UK LandlineInclusiveUK textsInclusive UK data(mobile email/browsing)Additional UKdata Bolt On£30.001GB(for Smartphone, iPhone, BIS orBES Express)£34.1724 months Unlimited Unlimited Unlimited1GB*(for Smartphone, iPhone, BIS orBES Express)1GB for £4.17 **£38.33*2GB Effective from 01/11/2012There are three tariff prices so you can tailor the plan to what’s best for the customer. It is recommended that customers are charged different prices depending on the value of the handset they choose. **This Bolt On is exclusive to the On & On tariffs and can only be applied at point of connection. If this is not addedat point of sale, other data Bolt On’s such as The Works can be added at their standard costs. BES can be added for its standard cost. See the Data Core Allowances table for detail.Business All In TariffCost per month Term Includes£49.99* 24 months Mobile, fixed line and Business BroadbandMobile (based on the On & On plan) Inclusive minutes to UK mobiles Inclusive minutes to UK LandlineInclusiveUK textsInclusive UK data(mobile email/browsing)Additional UKdata Bolt OnMobile element includes Unlimited Unlimited Unlimited1GB(for Smartphone, iPhone, BIS or BES Express)1GB for £4.17**Fixed LineFixed line element includesOne analogue line - No minutes are included (see page 5 for available minute bundles)250 landline minutes available from 01/11/2012*Business Broadband Download speed Upload speed McAfee security licenses Static IP Wireless routerBusiness Broadband element includes Up to 20MB*** Up to 1.3MB*** x2 Included Included* 250 landline minutes available from 01/11/2012 - 31/12/2012 inclusive These can be used for calls to UK Mobiles and UK Landlines free of charge for the duration of their contract (any unused minutes will not roll over so will be lost).Customers requiring more landline minutes can still purchase extra fixed line minute Bolt Ons. Once the customer has signed up to All In, they will receive the free minute bundle when the fixed line is connected.Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited19

BUSINESS SINGLE AND SHARE TARIFFS - SIM ONLY (FOR RETENTION ONLY) - ONLY AVAILABLE AT POINT OF RESIGN - 24 MONTHS ONLYSTEP 1 - Select your tariff- 24 months onlyBusinessSingle 300^BusinessSingle 600BusinessSingle 1200BusinessSingle MaxBusinessShare 500BusinessShare 1300BusinessShare 2000Business Share5000Extra sharer/users addedOther informationCost per month (ex VAT) £12.50 £17.50 £27.50 £55.00 £15.00 £35.00 £70.00 £190.00 - -Inclusive minutes per month (UK only) 400 700 1300 Unlimited 600 1400 2100 5100 - - Out of bundle rate for UK landline calls is 30pInclusive texts per month (UK only) Unlimited^ Unlimited Unlimited Unlimited 500 1300 2000 5000 - -Additional sharers - - - - £10.00 £10.00 £10.00 £10.00 - -Minimum/Maximum users 1 1 1 1 2-3 2-6 2-10 2-25 -- The maximum number of users can be increased byadding minute Bolt Ons - please see belowInclusive email/browsing (UK only) 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB - - £1.80 per MB after 0.5MB is used, if no data Bolt On is takenCalls to Europe 8p per minute 8p per minute 8p per minute 1000 inclusive minutes 8p per minute 8p per minute 8p per minute 8p per minute - -What’s included as standard?Unlimited calls to:• O2 mobiles* • 10 standard UK landlines (starting 01,02,03)*^^ • Voicemail 901*Anytime, anyone minutes to:• UK mobiles • UK landlines (starting 01,02,03) • Group conferencing • 1 month rollover of unused minutes and textsPriority for business - free access to a range of business offers and savings • Free itemisation and billing reports • Unlimited free text from the customers secure websiteaccount • UK based customer services • Free International traveller service (ITS)-*Excessive usage policy applies^Launched on a promotional basis only. Unlimited text is apromotion. Usually this tariff has 100 inclusive texts only.^^To register your 10 landline numbers visithttps://o2businessaccount.o2.co.uk/ and register on the ‘My BusinessAccount’ (Your first bill is needed to register). The 10nominated numbers will take 48 hours to be added to your account.- Opt-out of Direct debit £2.50 per handset- Paper itemised billing £1.00STEP 2 - Customise your tariff with extra minutes, texts or account optionsUnlimited landline Bolt On(UK calls to standard 01,02,03)£5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 -Unlimited Off Peak Bolt On* £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 -- No rollover of unused minutes- Not available to share across users/handsets- Bundles include 3000 minutes, overage will be charged at standardcall rate.- *Off peak is from 19:00-07:00 weekdays and 19:00 Friday to 07:00Monday over the weekend. Covers UK Mobiles, GSM WAP, groupconferencing and UK landlines starting 01, 02 and 03.Additional Minute Bolt Ons - (UK calls to standard 01,02,03, UK mobiles, Group conferencing and GSM WAP)100 500 1000 5000 10000 20000 30000 50000 100000 Other informationCost per month (ex VAT) £6.38 £24.00 £40.00 £200.00 £400.00 £800.00 £1200.00 £2000.00 £4000.00Available on All Business Single & Business Share tariffs All Business Share tariffs Business Share 5000 onlyExtra shared users (up to) 0 4 8 25 50 100 150 250 500Maximum per account 1 1 4 1 1 2 1 1 1- Rollover of unused minutes- Extra sharers are capped at a maximum of 500- Customers can have a maximum of 75,000 shared minutesincluding their inclusive tariff minutes (Business Share 5000 canadd a maximum of 150,000)- Available to share across users/handsetsAdditional Text Bolt Ons200 500 1000 2000 5000 10000 20000 30000 Unlimited Other informationCost per month (ex VAT) £2.50 £5.00 £10.00 £20.00 £50.00 £100.00 £200.00 £300.00 £6.50Available onAll Business Single &Business Share tariffsAll Business Share tariffsBusiness Share 5000 onlyMaximum per account 1 1 1 1 1 1 1 1All BusinessSingle &Business SharetariffsUnlimited (cannotbe shared)- Rollover of unused texts (except on Unlimited)- Available to share across users/handsets (except on Unlimitedwhich cannot be shared)- Customers can add up to 7500 shared texts in total - thisincludes their tariffs inclusive texts (Business Share 5000 canadd a maximum of 35,000)- Texts must be used on a first come, first serve basis- Fair use policy applies on Unlimited textsQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited20

DATA CORE ALLOWANCESHandsets including Smartphone,BlackBerry (BIS/BES Express) andiPhone* monthly subsThe Basics The All Rounder The WorksFor customers who don’t really usedata, but may want to access WAPcontent via a traditional handsetonly£2.50With inclusive Wi-Fi and a largebundle of data, this package isideal for Smartphones£26 plans£5.00 £5.00For customers who want to usemultiple services and downloadlarger files to their devicesBlackBerry BES - £28.00 £31.33Monthly allowance 100MB 500MB 750MB 1GBUK Wi-Fi - Unlimited UnlimitedUK MMS - 20 50TetheringIncluded in core bundleAll prices exclude VAT. *Smartphone, BlackBerry and iPhone must connect to The All Rounder or The Works, which will deliver a suitable customerexperience.£8.33BUSINESS SINGLE AND SHARE SIM ONLY TARIFFS -OUT OF BUNDLE RATESOut of bundle chargesCost per minute (ex VAT)Minimum call charge 8.51pNon-geographic numbers (08,05) 17.2p0871 29.79pNon-standard 07 (Network operators in Jersey,Guernsey and the Isle of Man)Calls to other mobilesUK landline calls21.28pUK Texts 10.21pPicture Messages/ Video Messages 21.28pUK to International Texts 13.2pEmail usage above standard 0.5MBVoicemail30p30p£1.80 per MBFREEDATA BOLT ONSCustomers can top up with a one off Bolt On or add a re-occuring one.100MB 500MB 1GB 2GB 3GBO2 Customer ServicesGroup ConferencingCalls to EU landlines from UKCalls to EU mobiles from UKWAPFREE8p8p8p8pOne off top up &recurring Bolt On£2.50 £5.00 £8.33 £15.00 £22.50Wi-Fi - UnlimitedO2 Directory Enquiries - 118402National Directory Enquiries - inc 118500/118118 £1.0060pAll prices exclude VAT. Multiples of the same Bolt On cannot be added. The maximum amount of data per billing period is 8GB, made up of a combinationof the tariff core allowance and Bolt Ons. Customers can choose to add these Bolt Ons at any point in their contract. Either as a one off top-up or a monthlyrecurring Bolt On. No rollover. If a customer takes 100MB as part of their core allowance and then tops-up 500MB or more they will not get unlimited Wi-Fi.Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited21

BEST FOR BUSINESS PAY AS YOU USE TARIFFTariff information Best for Business Pay as You Use Other informationCost per month (ex VAT)£11.91(Unlimited option for £10.00 extra per month)-Additional sharers - -Inclusive minutes per month(UK only)Inclusive texts per month(UK only)0 -0 -Minimum/Maximum users2-any^^ These are not sharer tariffs, the minimum and maximum reflects the number of handsets acustomer can have on these tariffs on one account. With all our unlimited propositions, an excessiveusage policy applies to protect our network from abuse.Inclusive email/browsing(UK only)- -Calls to Europe ITS rates -What’s included as standard? - -BEST FOR BUSINESS ADDITIONAL CHARGESCall Type Daytime PPM Evening PPM Weekend PPMMin Call ChargesPPMDATA BOLT ONSCustomers can top up with a one off Bolt On or add a re-occuring one.O2 Domestic (National, inc. 0800/08705/0808) £0.08 £0.08 £0.08 -O2 Domestic (Local) £0.08 £0.08 £0.08 -Premium Rate Calls £0.68 £0.39 £0.39 £0.02Voicemail 901 Deposits £0.00 £0.00 £0.00 £0.00Voicemail 901 Retrieval £0.08 £0.08 £0.08 £0.02SMS £0.11 £0.11 £0.11 N/AOne off top up &recurring Bolt On100MB 500MB 1GB 2GB 3GB£2.50 £5.00 £8.33 £15.00 £22.50Wi-Fi - UnlimitedAll prices exclude VAT. Multiples of the same Bolt On cannot be added. The maximum amount of data per billing period is 8GB, made up of a combinationof the tariff core allowance and Bolt Ons. Customers can choose to add these Bolt Ons at any point in their contract. Either as a one off top-up or a monthlyrecurring Bolt On. No rollover. If a customer takes 100MB as part of their core allowance and then tops-up 500MB or more they will not get unlimited Wi-Fi.MMS £0.30 £0.30 £0.30 N/ADATA CORE ALLOWANCESO2 BUSINESS ZONEThe Basics The All Rounder The WorksLine rentalHandsets including Smartphone,BlackBerry (BIS/BES Express) andiPhone* monthly subsFor customers who don’t really usedata, but may want to access WAPcontent via a traditional handsetonly£2.50With inclusive Wi-Fi and a largebundle of data, this package isideal for Smartphones£26 plans£5.00 £5.00For customers who want to usemultiple services and downloadlarger files to their devices£8.33Business Zone £5.00**Price is excluding VAT, per mobile or landline. Unlimited calls are subject to excessive usage policy . Only available on Best For Business PAYU,Sharer 2000 and Sharer 5000. Customer must have both fixed and mobile with O2, Business Zone must be added to all a Customer’s fixed lines orSIM cards (standard UK numbers only – non-geographic numbers, international numbers not included) and only available with selected businesstariffs. Only applies to voice services across lines and SIM cards – standard charges apply to data and SMS. Business Zone only applies once allservices are connected.BlackBerry BES - £28.00 £31.33Monthly allowance 100MB 500MB 750MB 1GBUK Wi-Fi - Unlimited UnlimitedUK MMS - 20 50Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited22

VOICE BOLT ONSMy Europe Extra - 12 Months add-onsMonthly cost (per month)Subject to a 12 month minimum contractCustomers who sign up to this Bolt On won’t be charged when they receive calls in Europe.12 months(ex VAT)£4.25per monthMy Europe Extra includes the following countries: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland,France (including Guadeloupe, Martinique , French Guiana, and La Réunion), Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle ofMan, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (including the Azoresand Madeira), Romania, San Marino, Slovakia, Slovenia, Spain (including the Canaries), Sweden, Switzerland.*Subject to an overall cap of 1000 minutes/month applies for calls made and received.Please note you cannot add a ‘My Europe extra’ bolt on to an account that also has ‘O2 International favourites’.DATA ABROADWhat is it?Allows you to keep control of costs whilst using data abroad. When you’re out of the country, O2 will keep you up to date on how much you’respending on emailing and browsing the web. And make sure you never spend more than £33.34* per month. If you reach your limit you will benotified and advised of your options.Who’s it for?Business customers who regularly email or browse the web whilst abroad.Data Abroad*£33.34 limit on the default spend cap. You will receive automatic usage alerts when you use data abroad. The alerts will be sent when you first startusing data, at 50% of the spend cap limit and when the limit is reached. For full terms and conditions seeo2international.co.uk/usingdataabroad/Business.aspxEU STANDARD ROAMING CHARGESChosen Country Spain - 12 MonthsMonthly cost (per month)Subject to a 12 month minimum contractIreland Bolt-OnCalls made within the Republic of Ireland and back to the UK12 months(ex VAT)£2.13per month12 months(ex VAT)17ppmEU STANDARD ROAMING CHARGE TYPEMaking Calls 23.33ppm Sending Texts 7pReceiving Calls 5.83ppm Using Data £0.58EU ROAMING CHARGES - DEFAULT CAPRegion Cost per MB Charge limit per month Usage limit per monthWho’s it for? Business customers who regularly visit the Republic of Ireland.How much does it cost? It’s free.A great reason to have it Save 50%* on all calls compared with our standard rates. *The standard prices do not include the savings made with ITS.DISCOUNT COUNTRY (EXISTING CUSTOMERS ONLY**) - £2.55 PER MONTHDiscount Country add-on - Making a call from the UK to:Cost per minute(ex VAT)Australia 11.9pBangladesh 23.8pChina 36.6pIndia 23.8pNew Zealand 11.9pPakistan 23.8pSouth Africa 23.8pTurkey 23.8pUSA or Canada 7.7pFrance* 10.2pGermany* 10.2pIreland* 10.2pPrices ex VAT. If a customer calls the same country regularly from the UK, the Discount Country service is a money saving alternative to their landline, ascalls cost from just 9p per minute. So, customers just choose their country, subscribe for only £2.55 a month. *Exclusive to Best for Business (Pay as youuse) customers only. **Only available to existing customers who already have Discount Country as part of their contract. If a customer moves tariff theywill lose this Bolt On.Europe** £0.58 £33.34 100MB*Rest of world £6.00 £33.34 50MB*Capped increase allowanceEU ROAMING CHARGES - HEAVY USER CAPRegion Cost per MB Charge limit per month Usage limit per monthEurope** £0.58 £100.00 300MB*Rest of world £6.00 £100.00 200MB*Capped increase allowance** Countries included in the Europe pricing zone are:Andorra, Austria, Belgium, Bulgaria, Cyprus, The Czech Republic, Denmark, Estonia, Finland, France, Monaco, French West, Indies, Germany, Gibraltar,Greece, Guernsey, Hungary, Ireland, The Isle of Man, Italy, The Vatican, San Marino, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, TheNetherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.ROW STANDARD ROAMING CHARGESWorld ZoneCalling to the UKfrom includedcountries (permin)Calling withinZone (per min)Calling out ofZone (per min)Receiving a call(per min)Sending a textSending a mediamessageUSA/Canada 90p 90p 179p 39p 25p 21pAsia Pacific 60p 60p 179p 43p 30p 21pRest of world 120p 179p*** 179p 85p 40p 21p***120p in countryQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited24

O2 INTERNATIONAL FAVOURITESBolt On3 International landlinesnumbers5 International landlinesor mobile numbersCostper month£8.51£17.02PRIORITY FOR BUSINESS- www.o2priority.co.uk/businessAllowance3000 minutes* of calls totheir selected internationallandlines per month3000 minutes* of calls to theirselected international landlinesper month.200 minutes of calls to theirselected international mobileseach month.Blueroom for Business has now been renamed ‘Priority for Business’ and has a new “Priority”look and feel.This change allows us to bring together all the great benefits of being an O2 customerincluding:• Priority Tickets• Priority Moments• Great offers and discounts provided as part of their business tariffAll O2 business customers are eligible and there is no limit to the number of users that canregister.Find out more about Priority for Business at www.o2priority.co.uk/businessAlso includedOne ‘Call me number’this will look like an international number, but actually ringsthrough to the customer’s UK mobile. This means contacts in oneoverseas country can call the customer in the UK without incurringinternational call charges, i.e. pay the same as if they were calling alandline in their own country.Give this number to as many people as you like within theirchosen country, it’s not limited to their International Favourites.And if you like, you can set it up in a different country to where theirInternational Favourites are based.* Also includes calls to mobiles in the following countries: Canada, China, Hong Kong, India, Puerto Rico, Singapore and USA.• Compatible with all 2010 and 2008 mobile tariffs, as well as My Business, Best for Business Pay as You Use and Mobile Extension• Unused minutes don’t rollover• Calls to the 0203 numbers will come off the customer’s International Favourites minutes allowance, but not off their tariff’s inclusive minutes• Customer will hear a pre-call whisper when they call one of their international favourite numbers. They’ll also get a text to warn them when they’reapproaching their monthly limit• International Favourites is added to individual handsets, not at account level. And the minutes can’t be shared across mobiles• Customers can only have one International Favourites Bolt On per mobile• ‘My Europe extra’ bolt on cannot be added to an account that also has ‘O2 International favourites’• International Favourites will sit alongside 8p calls to Europe. ITS and our other International Bolt Ons – it doesn’t replace any of them• Caller line identity (CLI) is fully integrated with this proposition, so customers can always see who’s calling.Visit http://sales.o2.co.uk/internationalfavourites.aspEU REGULATIONS - DATA ONLYFrom 1st July 2012 O2 is reducing its roaming charges in line with the EU legislation.Under the new legislation, it will be cheaper for any customers not on O2 Travel to use their mobiles in Europe. The rates will be reflected in theInternational Traveller Service rates that are applied to all business tariffs. Prices will remain unchanges for customers who have chosen a bespokeroaming plan unless, the customers terms specifically references a discount against the regulated rates.Rates will remain unchanged for custoemers who have negotiated a ‘global’ rate for data.New customers from the 1st July will automatically receive the default tariff.• Existing O2 customers with no data roaming Bolt On will automatically migrate to default tariff.• End users can choose the heavy user tariff and they can also opt out of default tariffs and remain on pay per MB.• Existing O2 customers with data abroad Bolt Ons remain unchanged unless customer requests new tariffs.O2 will text all customers when they arrive overseas to inform them of the charges and to advise them about their usage.PER MB RATESEUROPEREST OF THE WORLDThe following will be on offer –= £3.00 PER MB= £6.00 PER MBDefault cap of £34.04 ex VAT (maximum amount charged per month) Equates to 50MB data• Maximum allowance of 50MB - If this is reached O2 will text customer and advise user to move to the higher roaming option.• If the higher option is not selected, O2 will restrict their service for the remainder of the bill period (the service will be slower, not stopped).• User can lift restriction by contacting O2. Any data used will be charged at the standard MB rate.Heavy user per MB tariff with monthly charge cap of £102.13 – an opt in service. Equates to 200MB data• Default cap of £102.13 ex VAT (maximum amount charged per month).• Maximum allowance of 200MB. If this is reached O2 will text the customer and advise that they move to the daily rate option.• If daily rate is not selected, O2 will restrict their service for the remainder of the bill period (the service will be slower, not stopped).• User can lift restriction by contacting O2. Any data used will be charged at the standard MB rate.BlackBerry data roamingThe data usage is PAYU -Charging capped at £34.04 – customers won’t receive any text message warnings.Customers with £5 daily and £20 per month Bolt Ons are deemed to have opted out.Daily rate tariff• If a customer reaches the 200MB fair usage on the heavy user option they should add this Bolt On to continue to using roaming data.• Charges if daily rate is not selected.EUROPEREST OF THE WORLD= £3.00 PER MB= £6.00 PER MBOnly compatible with the heavy user tariff to allow continued use for very high users – its equivalent to £34.04 per day, for a daily allowance of50MB. In order to request this the customer can call O2 Business Customer Service.Opting outCustomers can opt out of being capped and remain on the per MB service. However no text alerts will be sent and no restrictions will beapplied. They can choose to opt back in at a later dateWhat about the Data Abroad Bolt Ons?• Data Abroad Bolt Ons have been removed from sale.• Existing customers can keep their Data Abroad Bolt Ons if they wish, as long as they remain on the default per MB tariff.• They will use their Data Abroad Bolt On first and then move to per MB charging.• Data Abroad Bolt Ons are not compatible with the heavy user option or daily rate.• Customers can remove their existing Data Abroad Bolt Ons, regardless of contractual obligations. For example, customers with a 12 monthversion can remove it mid-term without being penalised.For more information please email salessupport@daisydistribution.com or visit o2international.co.ukQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited25

Tariff Updatelower price points on orange soloThe refreshed Orange Solo plan includes the following new lower entry points:• £15 - with 200 minutes/texts and 200MB data• £20 - with 400 minutes/texts and 500MB dataThis is a fantastic opportunity for your customers with lower usage requirements to control their spend.Orange care - removed from salefinished /ending• Half price solo 55 and Data bundle ended 30/09/2012.• Half price SIM Only on all 12 month Business SIM plans ended 30/09/2012.ORANGE DOWNGRADE POLICYYou can downgrade one price point only at mid point of the contract term i.e. 6/9/12 months for 12/18/24month contracts.From Monday 1st October Orange care will no longer be available for connection - this is in advance of anew, exciting proposition which will be available soon!HOW TO SET-UP ORANGE BISTo activate your Orange BlackBerry BIS device please visit: www.blackberry.orange.co.ukQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited27

ORANGE BUSINESS SENSESTEP 1: Choose your tariff- 18/24 monthsBusinessSense500BusinessSense750BusinessSense1000BusinessSense1500BusinessSense2000BusinessSense3000BusinessSense4000BusinessSense5000BusinessSense7000BusinessSense10000BusinessSense12000BusinessSense15000BusinessSense20000BusinessSense25000BusinessSense35000BusinessSense45000BusinessSense60000BusinessSense75000BusinessSense100000Cost per month (ex VAT) £31.05 £41.40 £51.75 £77.62 £87.97 £124.20 £160.42 £191.47 £284.62 £388.12 £465.75 £569.25 £750.37 £931.50 £1293.75 £1656.00 £2173.50 £2716.87 £3622.50Inclusive minutes 500 750 1000 1500 2000 3000 4000 5000 7000 10000 12000 15000 20000 25000 35000 45000 60000 75000 100000Minimum sharers 1 1 1 1 1 1 1 1 5 8 10 15 20 25 30 35 35 35 35What’s included as standard?Other informationSTEP 2: Number of sharersUnlimited calls and texts between all sharers • Free answer phone • 24 hour replacement service for faulty phones • Free online itemised billing • No minimum call charge • UK based customer service • Unlimited number of Sharers• Unlimited Wi-Fi (FUP 750MB) • Unlimited calls to freephone numbers (0800/0500/0808)12 month contracts will receive 20% less minutes and no talk benefit or flexible extras • Core plan is 18 month and no talk benefit or flexible extras • No rollover for unused minutes and texts£15.52 per user (includes 50 texts per user)250MB 500MB 750MB 1GB 2GB 3GBSTEP 3: Choose devices& add data allowance (ifrequired)£2.50 per month £4.25 per month £6.50 per month £8.00 per month £15.00 per month £20.00 per monthMinimal data users bundle. Recommendedwith Symbian and low end devicesMinimum entry point for Smartphonedevices - iPhone, BlackBerry & AndroidIdeal for Smartphone devices - iPhone,BlackBerry & AndroidIdeal for Smartphone devices - iPhone,BlackBerry & AndroidIncludes mobile browsingand tetheringIncludes mobile browsingand tetheringSTEP 4Choose your unlimited calls- 24 months onlyUnlimited landline calls OR Unlimited Orange to Orange calls(Once the option has been selected this can not be changed during the duration of the contract)STEP 5Choose your inclusiveflexible extra24 months onlyBusiness Sense 500 - 5000 plans (Choice of 1 for the whole account - can be changed on a monthly basis)• Text - 2000 messages to share across the account• Mobile browsing: 1GB shared data• International calling minutes - 400 minutes of IDD calls per month to selected EU countries and USA/Canada 1• Calling while abroad minutes - 120 shared roaming minutes to EUBusiness Sense 7000+ plans (Choice of 1 for the whole account - can be changed on a monthly basis)• Text - 5000 messages to share across the account• Mobile browsing: 5GB shared data• International calling minutes - 900 minutes of IDD calls per month to selected EU countries and USA/Canada 1• Calling while abroad minutes - 250 shared roaming minutes to EUSTEP 6 - Chargeable bundles (add anything else you need)Bundle Contract length Cost per month Bundle Contract length Cost per month Bundle Contract length Cost per monthUnlimited Orange to Orange 30 days £6.50 100 IDD mins (per user) 30 days £6.50 3GB mobile browsing (shared) 30 days £22.50Unlimited landline calls 30 days £6.50 400 shared IDD mins 30 days £25.00 5GB mobile browsing (shared) 30 days £28.00Mobile Mail (Ultd email + 500MB browsing) 30 days £6.50 900 shared IDD mins 30 days £50.00 10GB mobile browsing (shared) 30 days £35.00Microsoft Mail (Ultd email + 500MB browsing) Contracted £6.50 Unlimited texts (per user) Contracted £6.50 1GB Mobile Browsing (per user) 30 days £13.00BES Express Lite (500MB) Contracted £5.00 1000 shared texts 30 days £9.60 1GB Mobile Browsing (per user) Contracted £8.00BES Express Standard (750MB + Wi-Fi) Contracted £7.50 1000 shared texts Contracted £8.00 2GB Browse & Tether (per user) 30 days £20.00BES Standard (750MB + Wi-Fi) Contracted £15.00 2000 shared texts 30 days £16.00 2GB Browse & Tether (per user) Contracted £15.0030 EU roaming mins (per user) 30 days £6.50 5000 shared texts 30 days £48.00 3GB Browse & Tether (per user) 30 days £25.00120 shared EU roaming mins 30 days £25.00 5000 shared texts Contracted £40.00 3GB Browse & Tether (per user) Contracted £20.00250 shared EU roaming mins 30 days £50.00 1GB mobile browsing (shared) 30 days £12.50 5GB Browse & Tether (per user) 30 days £30.00A range of tethering bundles are also available with allowances of 1GB, 3GB and 10GB. See page 34 for details on these bundles.All customers can take a chargeable add-on (exclusive to the new talk plans) and/or any other existing add-on product to enhance their package to suit their needs. Customers can stack chargeable extras e.g. 2 x 5000 shared texts = 10,000 texts (this is not available with IDD & Roaming bundles, which can onlybe applied once). All unlimited bundles are subject to a fair usage policy. To activate and set-up your BlackBerry BIS please visit: www.blackberry.orange.co.uk. 1 See the Business Roaming Zones table for the included countries. Out of bundle UK data rates: £5 for 250MB, repeated up to four times to a maximum of1GB. Any data used after this 1GB will be charged at 80p per MB.Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited28

ORANGE BUSINESS CORPORATE PLANS - 24 MONTHSTariff 48000 53000 59000 65000 72000 80000 90000 101000 114000 128000 144000 162000 180000 200000 225000 250000 300000Cost per month (ex VAT) £1500.00 £1600.00 £1800.00 £1950.00 £2150.00 £2400.00 £2700.00 £3000.00 £3350.00 £3700.00 £4150.00 £4600.00 £5150.00 £5645.00 £6333.00 £7020.00 £8395.00Inclusive minutes 48000 53000 59000 65000 72000 80000 90000 101000 114000 128000 144000 162000 182000 200000 225000 250000 300000Minimum sharers 250 250 250 250 250 250 250 250 250 250 500 500 500 500 500 500 500Maximum sharers 1500 1500 1500 1500 1500 1500 1500 1500 1500 1500 1500 1500 1500 1500 1500 1500 1500What’s included as standard?Other informationUnlimited calls between sharers on mobile originated calls* • Unlimited landline calls (to numbers starting 01, 02 or 03) • Free voicemail • No minimum call charge • Discounted IDD rates for calls made to 28 popular worldwide destinations (12ppm) • 24 hour faulty handsetreplacement (only applicable if customer has purchased a new device, from Orange)Free of Charge Care is not included in these tariffs. It can be purchased at £6 for all standard equipment and £12 for iPhone. Itemised Billing is not included except via Electronic Online Billing Manager (eOBM)Sharer cost£14 per user*Fair usage policy of an average of 3000 minutes per user, per month is applied to the unlimited calls between sharers. Customers can migrate up in bundle size. Minimum and maximum sharer limits are applicable with each tariff. Tariffs are available to new customers only.CORPORATE PLANS - OUT OF BUNDLE RATESOut of bundle chargesOrange mobilesOther UK mobilesTextsAnswer Phone retrievalUK GPRSPrice per minute(ex VAT)10p per minute10p per minute5p per messageFree80p per MBDISCOUNTED IDD COUNTRIESIDD CountriesAustria Hong Kong PolandBelgium Hungary PortugalCanada Ireland RussiaChina Israel SingaporeCyprus Italy SpainCalls to charity help linesCalls to 0800, 0808 & 0500Calls to 0845, 0870Free (visit orange.co.uk/charity for full details)12.76p per minute17.02p per minuteCzech Republic Japan SwedenDenmark Luxembourg SwitzerlandFinland Malaysia USACalls to call forwarding services beginning with 717.02p per minuteFranceNetherlandsCalls to 0844 followed 4778.51p per minuteCalls to 0844 followed by 428, 462, or 56646.81p per minuteCalls to all other 0844 numbers10.21p per minuteCalls to 0871, 0872, 087329.79p per minuteSatellite calls£4.8936 per minuteCalls to call forwarding numbers starting 07046.81p per minuteQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited29

ORANGE BUSINESS SIM ONLYSTEP 1 - Choose your unlimited benefitUnlimited landlines calls OR Unlimited Orange to Orange callsUnlimited plans have fair usage policy (FUP) of 3000 minutes and 3000 texts (Once the option has been selected this can not be changed during the duration of the contract)30-day rolling contracts12 monthsSTEP 2 - Choose your tariffBusinessSIM only£15BusinessSIM only£20BusinessSIM only£25BusinessSIM only£30BusinessSIM only£35BusinessSIM only£40BusinessSIM only£15BusinessSIM only£20BusinessSIM only£25BusinessSIM only£30BusinessSIM only£35BusinessSIM only£40Cost per month (ex VAT) £15.00 £20.00 £25.00 £30.00 £36.22 £40 £15.00 £20.00 £25.00 £30.00 £35.00 £40.00Inclusive minutes 200 325 450 900 1350 1800 325 450 900 1350 1800 2100Inclusive texts 150 150 150 150 150 150 150 150 150 150 150 150Inclusive email (includes BlackBerry BIS/BES Express)(internet based email services)50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MBBT Openzone Wi-Fi Unlimited (subject to 750MB fair use policy) Unlimited (subject to 750MB fair use policy)What’s included as standard?All Business SIM only plans include:• Free answer phone• Free online itemised billing• Conference calling• Everyphone• Video calling (device dependent)• No minimum call chargeSTEP 4 - Choose anything else (Maximum of one per number)Bundle Contract length Cost per month Bundle Contract length Cost per month Bundle Contract length Cost per monthUnlimited Orange to Orange 30 days £6.50 30 EU roaming mins 30 days £6.50 2GB Browse & Tether 30 days £20.00Unlimited landline calls 30 days £6.50 100 IDD mins 30 days £6.50 2GB Browse & Tether* Contracted £15.00Mobile Mail (Ultd email + 500MB browsing) 30 days £6.50 Unlimited texts Contracted £6.50 3GB Browse & Tether 30 days £25.00Microsoft Mail (Ultd email + 500MB browsing) Contracted £6.50 750MB Mobile Browsing 30 days £6.50 3GB Browse & Tether* Contracted £20.00BES Express Lite (500MB) Contracted £5.00 1GB Mobile Browsing 30 days £13.00 5GB Browse & Tether 30 days £30.00BES Express Standard (750MB + Wi-Fi) Contracted £7.50 1GB Mobile Browsing* Contracted £8.00Tethering (currently available on iPhones and Android 2.2+) 1GB 2 3GB 2 10GB 230 day (rolling) £12.50 £22.50 £35.0012 month £10.00 £17.50 £30.0024 month £7.50 £12.50 £25.00Annual 3 £20.00 £40.00 £80.00All unlimited bundles are subject to a fair usage policy. To activate and set-up your BlackBerry BIS please visit: www.blackberry.orange.co.uk. 1 See the Business Roaming Zones table for the included countries. 2 Usage beyond tethering allowances will be charged at 4p per MB. 3 Annual bundles will work for one calendar year,ideal for sporadic or light tethering and can be applied where the customer has 12 months or more left of their voice contract.Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited31

IPHONE ROAMING BUNDLESIPAD TARIFFSRoaming add-onTermCost(ex VAT)What’s includedTariffUK use onlyAllowance Cost Other informationiPhone Europe(Zones 1 and 2)iPhone WorldIn addition to data roaming bundles, customers who opt to take the ‘calling while abroad’ flexible or chargeable extra will receive the followingdiscounts on their calls while roaming:• Discounts on voice roaming rates for global travellers• No cap on the volume of calls to which these discounts apply• Discounts will vary depending on the zones (see below)• Billing is per secondIPHONE ROAMING CHARGES12 month £25.0030 day rolling £35.0012 month £40.0030 day rolling £75.0050MB Europe Data50MB World DataBusiness iPad 200MB(Daily)Business iPad 1GB(Weekly)Business iPad 3GB(Monthly)Business iPad 10 GB(Monthly)Bjusiness iPad 2GB & WiFi(24 Month)200MB valid for one day £1.671GB valid for 7 days £6.253GB and unlimited BT Openzone Wi-Fi(750MB fair usage)10GB and unlimited BT Openzone Wi-Fi(750MB fair usage)2GB and unlimited BT Openzone Wi-Fi(750MB fair usage)£12.50per month£20.83per month£22.50per monthAn iPad not included with Orange iPad plan.Monthly plans subject to a minimum 1-month contract.iPad plan 1-month contracts: UK usage costs 5p per MB.Wi-Fi: unlimited use of BT Openzone hotspots in theUK subject to fair usage policy. Other terms apply: seeorange.co.uk/terms.iPad abroad - Please note that iPad plans do not allow roaming; this is because the iPad is unable to receive text messages and therefore Orange have noway to enforce the EU data Cap, as they are not able to advise the user of how much data is being used. The network will not credit any roaming charges,therefore we advise not to use the iPad abroad. However, should the user wish to use an iPad be abroad, a Micro Sim should be purchased and a StandardBusiness Everywhere (Mobile Broadband) tariff applied.The pricing by zone is:Orangebusiness zoneOtherEuropeUSA andCanadaAsia andPacificMiddleeastRest ofworldStandard Orange pricingMake calls* 33p 75p 85p 75p £1.10 £1.20Receive calls 16p 50p 50p 50p 75p 85pOrange business Make calls* 25p 70p 60p 55p £1.10 £1.20World traveller Receive calls 15p 25p 45p 50p 70p 75p* ‘Make’ refers to calls either back to the UK or within the country your in.ZonesZoneReceivingcallsMaking calls incountryMaking calls backto the UKCalling countries inzones 1 and 2Calling countries inzones 3-7Ireland and channelislands1-1p(6%)-5p(17%)-8p(24%)-8p(24%)-10p(15%)Orange business zone 2-1p(6%)-8p(24%)-8p(24%)-8p(24%)-30p(35%)Other Europe 3-25p(50%)-5p(7%)-5p(7%)- -Asia Pacific and SouthAfrica4 --20p(27%)-20p(27%)- -USA and Canada 5-5p(10%)-25p(29%)-25p(29p)- -Middle east 6Rest of world 7-5p(7%)-10p(12%)- - - -- - - -For a full list of countries in each zone, please refer to www.orange.co.ukQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited32

ORANGE BLACKBERRY - SMALL BUSINESSBlackBerry BES BlackBerry Standard BlackBerry Lite BlackBerry Data Only Service PlanService BES EXPRESS BES EXPRESS BlackBerry Standard & BlackBerry LiteCost per month (ex VAT) £7.50 £5.00 £5.00TermAllowance12/18/24/36 months750MB12/18/24/36 months500MBTo take BlackBerry Standard or Lite as a data only plan, customers must add thisData Only Service Plan at £5 per month.Wi-Fi Unlimited (750MB FUP) Unlimited (750MB FUP)(Please note this product comes with no minutes, data allowance and has a fullvoice bar and exists only to enable the BlackBerry Standard and Lite plans to betaken as data only plans.)To activate and set-up your BlackBerry BIS please visit: www.blackberry.orange.co.uk. All prices are ex VAT. Out of bundle UK data rates: £5 for 250MB, repeated up to four times to a maximum of 1GB. Any data used after this 1GB will be charged at 80p per MB.ORANGE BLACKBERRY - BUSINESS SOLUTIONBlackBerry BES £28 BES £20 BES BlackBerry Enterprise BlackBerry Standard BlackBerry Lite BlackBerry Data OnlyService Full BES Full BES Full BES BIS or BES Express BIS or BES Express BlackBerry Enterprise, Standard & LiteCost per month (ex VAT) £28.00 £20.00 £15.00 £7.50 £5.00 £5.00TermAllowance12/18/24/36 months200MB12/18/24/36 months200MB12/18/24/36 months750MB12/18/24/36 months750MB12/18/24/36 months500MBTo take BlackBerry Enterprise, Standard or Lite as a dataonly plan, customers must add this Data Only ServicePlan at £5 per month.Wi-Fi - - Unlimited (750MB FUP) Unlimited (750MB FUP) n/a(Please note this product comes with no minutes, dataTechnical Support - - Included Optional - £2.50 per user Optional - £2.50 per userallowance and has a full voice bar and exists only toenable the BlackBerry Enterprise, Standard and Liteplans to be taken as data only plans.)Please ensure when selling BES you clearly state on the Solution Schedule and CIF the correct price point. To activate and set-up your BlackBerry BIS please visit: www.blackberry.orange.co.uk. All prices are ex VAT. Out of bundle UK data rates: £5 for 250MB, repeated up to four times to a maximum of 1GB. Any dataused after this 1GB will be charged at 80p per MB.ORANGE BLACKBERRY ROAMING BUNDLES - TO BE ADDED TO BIS OR BESBlackBerry roaming bundles BlackBerry Europe BlackBerry World (Global)Cost per month (ex VAT) £12.00 £20.00Term 12/18/24/36 months 12/18/24/36 monthsAllowance 20MB 20MBAll prices exclude VAT. BlackBerry Europe/World bundles are for access when abroad.ORANGE BUSINESS EVERYWHERE MOBILE BROADBANDORANGE BUSINESS EVERYWHERE UK & ABROAD MOBILE BROADBANDCommitment 1GB 3GB 10GBBusiness Everywhere Europe data Worldwide dataSim Only £6.00 - -30 days (rolling) £12.50 £22.50 £35.00Term 24 month 24 month 24 month 24 monthCost per month (ex VAT) £57.50 £70.00 £82.50 £95.0012 month £10.00 £17.50 £30.00Allowance3GB UK data200MB roaming data10GB UK data200MB roaming data3GB UK data200MB roaming data10GB UK data200MB roaming data24 month £7.50 £12.50 £25.00All plans are data only. Out of bundle; £2.55 per MB in business zones 1 & 2, £5.50 Rest of World. 4p per MB in UKAll prices exclude VAT. Usage beyond these allowances will be charged at 4p per MB. *Applies to 24 month 1GB plan. See page 26 for details.Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited34

ORANGE SMALL BUSINESS DATA BUNDLES1GB 2GB 3GB 5GBMobile BrowsingMobile browsing and Tethering30 days £13.00 - - -Contracted £8.00 - - -30 days - £20.00 £25.00 £30.00Contracted - £15.00 £20.00 -Out of bundle UK data rates: £5 for 250MB, repeated up to four times to a maximum of 1GB. Any data used after this 1GB will be charged at 80p per MB.ORANGE TETHERINGTethering(currently available on iPhones and Android 2.2+)1GB 3GB 10GB30 day (rolling) £12.50 £22.50 £35.0012 month £10.00 £17.50 £30.0024 month £7.50 £12.50 £25.00Annual* £20.00 £40.00 £80.00ORANGE MICROSOFT MAIL FOR BUSINESSMicrosoft Mail PlanTermLine Rental(ex VAT)AllowanceMicrosoft Mail to add-on to voice 12 month £4.25 500MBMicrosoft Mail data only plan 12 months £16.38 300MBMicrosoft Mail data and SIM only 12 months £10.00 300MBOut of bundle UK data rates: £5 for 250MB, repeated up to four times to a maximum of 1GB. Any data used after this 1GB will be charged at 80p per MB.ORANGE NOKIA EMAIL AND MOBILE MAIL FOR BUSINESSNokia email and Mobile mail add-on for BusinessTermLine Rental(ex VAT)AllowanceDescriptionNokia Email add-on 12/18/24 months £6.38Mobile Mail add-on 12/18/24 months £6.38Out of bundle UK data rates: £5 for 250MB, repeated up to four times to a maximum of 1GB. Any data used after this 1GB will be charged at 80p per MB.Unlimited email and 500MB of mobile browsing for customers with ISPbased email accountsUnlimited email and 500MB of mobile browsing for customers with ISPbased email accountsPush email for Nokia devicesPush email for other devicesQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited35

BUSINESS ROAMING DATA BUNDLESBUSINESS WORLD TRAVELLERBusiness roaming data bundlesTermLine Rental(ex VAT)Out of bundle ratesBusiness World TravellerRest of the worldTermLine Rental(ex VAT)AllowanceEurope 20MB 30 day rolling £20.00Europe 100MB 30 day rolling £50.00Europe 200MB 30 day rolling £90.00Europe 10MB 12 months £8.50Europe 500MB UK data and 20MB Roaming 12 months £22.00Global 20MB 30 day rolling £50.00Global 100MB 30 day rolling £120.00Global 200MB 30 day rolling £135.00Global 10MB 12 months £25.00Global 500MB UK data and 20MB Roaming 12 months £30.00These can not be added to BIS/BES plansDATA ROAMING DAILYUK data rates£5 for 250MB, repeated up tofour times to a maximum of1GB. Any data used after this1GB will be charged at 80pper MB.For full out of bundle ratesplease visitwww.orange.co.uk/busniessBusiness World Traveller 12 months £5.00Out of bundle rates - Zones 1 and 2 = £0.58 per MB - Rest of the world = £5.50 per MB.ORANGE BUSINESS TRAVEL ZONESZoneZone 1Zone 2Zone 3Countries includedGuernsey, Jersey, Republic of Ireland, Isle of Man20% off all calls made or received in Zones 1, 2 and 5 (EU, USA and Canada) and10% of all calls made and received elsewhereAndorra, Austria, Belgium, Bulgaria, Cyprus (South), Czech Republic, Denmark, Estonia, Finland (including Aland Islands), France(including French Guiana, Guadeloupe, Martinique and Reunion), Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia,Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal (including Azores andMadeira), Romania, San Marino, Slovakia, Slovenia, Spain (including Canary Islands, Ceuta and Melilla), Sweden, Switzerland,Vatican City (Italy)Albania, Belarus, Bosnia and Herzegovina, Croatia, Cyprus North, Faroes, Georgia, Israel (including Palestine), Macedonia,Montenegro, Serbia, Turkey Ukraine,Albania, Belarus, Bosnia, Croatia, Cyprus North, Georgia, Macedonia, Ukraine, Serbia,Montenegro, Israel, Palestine, Turkey, Faroe IslandsBundleTermLine Rental(ex VAT)AllowanceEU Data Roaming Daily 30MB Daily £2.50 30MB to be used in zones 1 and 2EU Data Roaming Daily 50MB Daily £7.00 50MB to be used in zones 1 and 2World Select daily data 30MB Daily £5.50ROW daily data 30MB Daily £7.50ROW Plus daily data 30MB Daily £12.5030MB to be used in: Armenia, Australia, China, Columbia, Croatia, Ecuador, Israel,Mexico, Peru, Russia, Turkey, USA.30MB to be used in: Botswana, Dominican Republic, Egypt, Honduras, Iceland, India,Indonesia, Ivory Coast, Macedonia, Malaysia, Monserrat, Montenegro, New Zealand,Nigeria, Saudi Arabia, Senegal, Singapore, Sri Lanka, Uganda, Zambia.30MB to be used in: Canada, Caribbean, Gabon, Greenland, Guyana, Hong Kong,Morocco, Netherland Antillies, South Africa, South Korea, Tanzania, Thailand,Ukraine, Venezuela.Zone 4Zone 5Zone 6Zone 7100 IDD minutescountries:Australia, Chatham Islands, China, Hong Kong, Japan, Korean Republic (South), Malaysia, New Zealand, Norfolk Island, Singapore,South Africa, ThailandCanada, USABahrain, Egypt, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, UAEAll other countries where we have roaming agreementsIreland, France, Malta, Spain, Austria, Germany, Netherlands, Sweden, Belgium, Greece, Norway, Switzerland, Cyprus, Iceland,Poland, Canada, Denmark, Italy, Portugal, USA, Finland, Luxembourg and Romania.Roaming Cash BundlesBundlesLine Rental(ex VAT)Connects toBenefitOut of bundle rates - EU: £0.58 per MB (16MB EU data limit will not apply) - ROW: £5.50 per MB. Bundles expire at midnight local time. Bundles do not rollover.The customer is only charged when they use data abroad. Only one data roaming bundle is allowed on an account at any one time.BUSINESS EUROPE TRAVELLERVoice cashbundles*£100.00 Leader to share across account £110 credit to spend on roaming (effectively a 10% discount)£1000.00 Leader to share across account £1150 credit to spend on roaming (effectively a 15% discount)£50.00 Single subscriber £55 credit to spend on roaming (effectively a 10% discount)Business Europe Traveller(Zones 1 and 2)TermLine Rental(ex VAT)Business Europe Traveller 30 day rolling £7.00Business Europe Traveller 12 months £4.00*23p to make a call from anywhere in zones 1 and 2 to anywhere in zones 1 and 2 plus back to the UKAllowance23p per minute to make calls to the UK and 1000minutes to receive calls*Data cashbundles**£100.00 Leader to share across account £115 credit to spend on roaming data (effectively a 15% discount)£1000.00 Leader to share across account £1250 credit to spend on roaming data (effectively a 25% discount)£50.00 Single subscriber £55 credit to spend on roaming data (effectively a 10% discount)Only available to 50+ accounts. Bundles have 1 month roll over. Out of bundle usage charged at standard rates. *Bundles can be applied multiple times to reachrequired usage. Not compatible with any other voice roaming offers including ‘calling while’ abroad’ tariff options. All bundles must be held for the term of the contract.**Compatible with any other roaming data bundles. The individual data roaming bundle will be decremented first before shared roaming data bundles. Bundles can beapplied up to the following limits for each account: £1000 - 20 times, £100 - 10 times, £50 - 10 times.EU regulations mean that transferring data in Europe will be limited to 16MB/month. This impacts things like mobile e-mail devices and laptops with mobile broadbandconnections whilst in the EU. This is an automatic opt in so Orange limit all customers unless they opt out of the cap.What does this mean for my customers?Some of your customers use data roaming in the EU and some of them use more than 16MB in a month. If these customers don’t opt out they will be capped. When acustomer data roams in the EU Orange will send them text messages when they reach 8MB and when they are close to the 16MB limit. Once they reach the limit their datawill be cut off unless they contact Orange to opt out. Customers who have chosen to apply a data roaming bundle on their account which provides more than 16MB ofdata will automatically be opted out of this cap.What are the next steps?Customers can opt out of the data cap and most of the customers who use data in the EU will want to opt out as they are not going to want to stop receiving emails ornot use mobile broadband if they are on an important business trip.The decision maker on the account (or a designated 3rd party) can call Orange Business Customer Services to opt out of the cap for individual numbers on the accountor for the account as a whole.Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited36

ORANGE BUSINESS PHOTO MESSAGE BUNDLESPhoto bundles 15 per month 30 per month 60 per monthTerm 30 days 30 days 30 daysCost per month (ex VAT) £2.55 £5.11 £10.21FLEXIBLE WORKFORCEChargesAnnual FeeUK minutes in talkplanPrice per minute(ex VAT)£25.00 per subscriberNoneOut of bundle rates (ex VAT)Standard - per photo message - 21.28p (up to 50 kilobytes)Multiple photo messages - 42.55p (or singles over 50 kilobytes)UK callsTexts14p per minute14p per textORANGE BUSINESS TEXT ADD-ON -BUSINESS SENSE, BUSINESS SOLO AND ALL OTHER LEGACY TARIFFSBundle sizeSingleBusiness text bundles(ex VAT)30 day rolling ContractedGroup(Shared)250 £3.00 £2.50500 £4.80 £4.00SingleGroup(Shared)1000 - £9.60 - £8.005000 - £48.00 - £40.00Unlimited£7.50(Fair usage 3000)-£6.50(Fair usage 3000)The above bundles can be added to single and shared users, unless stated • Out of bundle messages will be charged at talkplan rate.All prices are for usage within the UK only. Inclusive messages are at any time (peak or off-peak) to any UK mobile network or landline number starting07, 01 or 02. Unused texts do not rollover.ORANGE POCKET LANDLINETariff Cost Description-Answer phoneInternational direct dialDataItemised billingCalls to charity helplines14p per minuteStandard roaming rates apply£2.55 per MB£1.28 per monthFree. Visit orange.co.uk/charity for more informationCalls to 0845, 0870 12.76pCalls to 0844 followed by 477 17.02pCalls to 0844 followed by 428, 462 or 566 8.51pCalls to all other 0844 numbers 10.21pCalls to 0871, 0872, 0873 29.79pCall forwarding services 63.83pCalls to numbers starting 056ORANGE MAPS PROFESSIONALOrange Maps Professional17.02p per minuteMonthly Charge(ex VAT)1 Month £6.3812 Month £76.6018 Month £114.89Pocket Landline £10.00Choose 1 landline number that’s routed to 1mobile24 Month £153.19Many to One£10.00 per landline numberUp to 10 landline numbers that all route to 1mobileOne to Many (up to 5 mobiles) £15.00One to Many (up to 10 mobiles) £25.00One landline number that’s routed to up to10 mobilesQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited37

Tariff UpdateBusiness unlimited just £1 per dayYour customers can now enjoy the flexibility of a plan that gives them unlimited internet, minutesand texts for only £1 a day!Available on 12 and 24 month plans. For more information see page 42.finished/ending• 3 months free mobile broadband ended 30/09/2012• 25% off all 12 month and 30 day SIM Only plans ended 30/09/2012Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited38

Business Pay Monthly Plans 6, 12, 18 & 24 monthsStep 1 - Choose your tenure and plan6 month plans 12 month plans 18 month plans 24 month plansCost Minutes Texts Cost Minutes Texts Internet Cost Minutes Texts Internet Cost Minutes Texts Internet£25.92 750 250 £25.92 750 250 100MB £20.74 500 250 None £15.55 500 250 None£31.11 1000 250 £31.11 1000 250 100MB £25.92 750 250 100MB £20.74 750 250 100MB£36.29 2000 500 250MB £31.11 1000 250 100MB £25.92 1000 250 100MB£41.48 2000 500 500MB £36.29 2000 500 250MB £31.11 2000 500 250MB£46.66 2000 500 1GB £41.48 2000 500 500MB £36.29 2000 500 500MB£46.66 2000 500 1GB £41.48 2000 500 1GB£50.00 2000 500 3GB £45.00 2000 500 3GBStep 2 - Choose your free flexible booster (18 & 24 month plans only) Can be changed on a monthly basisBooster Includes Booster IncludesTexts Booster 3000 UK texts Euro Travel Booster 25 minutes to make or receive calls and 5 textsInternet Booster* 500MB email and Internet Europe & Australasia Talk Booster 60 minutes from the UK to landlines or mobilesLandline Booster 3000 UK landline minutes USA & Canada Talk Booster 120 minutes from the UK to landlines or mobilesT-Mobile Talk Booster3000 minutes to other T-Mobile UK customersStep 3 - Choose any other boosters (30 day rolling - stays on the account until customer removes)Booster Includes Cost Booster Includes CostTexts Booster 3000 UK texts £5.00 International Travel Zone 1 - 60 minutes 60 minutes to make or receive calls and 20 texts £40.00Internet Booster* 500MB email and Internet £5.00 International Travel Zone 1 - 125 minutes 125 minutes to make or receive calls and 50 texts £80.00Landline Booster 3000 UK landline minutes £5.00 International Travel Zone 1 - 250 minutes 250 minutes to make or receive calls and 50 texts £160.00T-Mobile Talk Booster 3000 minutes to other T-Mobile UK customers £5.00 International Travel Zone 2 - 30 minutes 30 minutes to make or receive calls and 10 texts £30.00Unlimited BIS & Internet Booster* Email and Internet on a BlackBerry (FUP 500MB) £5.00 International Travel Zone 2 - 60 minutes 60 minutes to make or receive calls and 20 texts £60.00Euro Travel 25 minutes 25 minutes to make or receive calls and 5 texts £5.00 International Travel Zone 2 - 125 minutes 125 minutes to make or receive calls and 50 texts £120.00Euro Travel 50 minutes 50 minutes to make or receive calls and 10 texts £10.00 International Travel Zone 2 - 250 minutes 250 minutes to make or receive calls and 50 texts £240.00Euro Travel 125 minutes 125 minutes to make or receive calls and 50 texts £25.00 Europe & Australasia Talk Booster 60 minutes from the UK to landlines or mobiles £5.00Euro Travel 250 minutes 250 minutes to make or receive calls and 100 texts £50.00 USA & Canada Talk Booster 120 minutes from the UK to landlines or mobiles £5.00International Travel Zone 1 - 30 minutes 30 minutes to make or receive calls and 10 texts £20.00 International Text Booster 100 texts to any county from the UK £5.00*You can get the Internet booster if you have the £25, £30 or £40 plan on 18 month or the £20, £25 or £30 plan on 24 month, but the Internet booster’s fair use amount of 500MB a month replaces your existing monthly data allowance, it does not get added on top. As you already have lots of data withthe £40+ plans on 18 month and £35+ plans on 24 month, you can’t get the Internet booster with those plans. If BlackBerry users want to use the device for emails they will need to add the Unlimited BIS & Internet Booster. See page 41 for applicable countries for Euro & International Tarval Boosters.Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited40

Business SIM ONLY PlansStep 1 - Choose your tenure and planCost30 day plans 12 month plansMinutes Texts Minutes Texts£10.37 - - 500 250£15.55 500 250 750 250£20.74 750 250 1000 250£25.92 1000 250 2000 500£31.11 2000 500 - -Step 2 - Choose your free flexible booster (can be changed on a monthly basis)Booster Includes Booster IncludesTexts Booster 3000 UK texts Euro Travel Booster 25 minutes to make or receive calls and 5 textsInternet Booster** 500MB email and Internet Europe & Australasia Talk Booster 60 minutes from the UK to landlines or mobilesLandline Booster 3000 UK landline minutes USA & Canada Talk Booster 120 minutes from the UK to landlines or mobilesT-Mobile Talk Booster 3000 minutes to other T-Mobile UK customers International Text Booster 100 texts to any county from the UKUnlimited BIS & Internet Booster**Email and Internet on a BlackBerry (FUP 500MB)Step 3 - Choose any other boosters (30 day rolling - stays on the account until customer removes)Booster Includes Cost Booster Includes CostTexts Booster 3000 UK texts £5.00 International Travel Zone 1 - 60 minutes 60 minutes to make or receive calls and 20 texts £40.00Internet Booster* 500MB email and Internet £5.00 International Travel Zone 1 - 125 minutes 125 minutes to make or receive calls and 50 texts £80.00Landline Booster 3000 UK landline minutes £5.00 International Travel Zone 1 - 250 minutes 250 minutes to make or receive calls and 50 texts £160.00T-Mobile Talk Booster 3000 minutes to other T-Mobile UK customers £5.00 International Travel Zone 2 - 30 minutes 30 minutes to make or receive calls and 10 texts £30.00Unlimited BIS & Internet Booster* Email and Internet on a BlackBerry (FUP 500MB) £5.00 International Travel Zone 2 - 60 minutes 60 minutes to make or receive calls and 20 texts £60.00Euro Travel 25 minutes 25 minutes to make or receive calls and 5 texts £5.00 International Travel Zone 2 - 125 minutes 125 minutes to make or receive calls and 50 texts £120.00Euro Travel 50 minutes 50 minutes to make or receive calls and 10 texts £10.00 International Travel Zone 2 - 250 minutes 250 minutes to make or receive calls and 50 texts £240.00Euro Travel 125 minutes 125 minutes to make or receive calls and 50 texts £25.00 Europe & Australasia Talk Booster 60 minutes from the UK to landlines or mobiles £5.00Euro Travel 250 minutes 250 minutes to make or receive calls and 100 texts £50.00 USA & Canada Talk Booster 120 minutes from the UK to landlines or mobiles £5.00International Travel Zone 1 - 30 minutes 30 minutes to make or receive calls and 10 texts £20.00 International Text Booster 100 texts to any county from the UK £5.00See page 43 for applicable countries for Euro & International Tarval Boosters. **If BlackBerry users want to use the device for emails they will need to add the Unlimited BIS & Internet Booster.Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited41

Business Mobile BroadbandShared European Roaming Minute Bundles (Business 1-Plan only)Term 1GB 3GB 10GB125minutes250minutes500minutes1250minutes2500minutes5000minutes18 months £8.50 £12.50 -24 months £8.50 £12.50 £30.00If you reach your monthly allowance limit, you’ll still be able to check your emails (without attachments) and visit websites but you won’t be ableto do things like streaming for the rest of the period.Tenure 30 days 30 days 30 days 30 days 30 days 30 daysMonthly cost £25.00 £50.00 £100.00 £250.00 £500.00 £1000.00Countries available on: Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,Hungry, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia,Slovenia, Spain, Sweden.Business Mobile Broadband TetheringBusiness 1-plan sharer Euro Travel BoostersTerm 1GB 3GB 5GB 10GBBoosters for Sharers Term Includes Cost30 days £8.50 £12.50 £20.00 £30.0018 months - £12.50 - -24 months - £12.50 - -If you reach your monthly allowance limit, you’ll still be able to check your emails (without attachments) and visit websites but you won’t be ableto do things like streaming for the rest of the period.Euro Travel 60 minutes 30 day rolling / 24 month 60 minutes to make or receive calls £12.50Euro Travel 125 minutes 30 day rolling / 24 month 125 minutes to make or receive calls £25.00Euro Travel 250 minutes 30 day rolling / 24 month 250 minutes to make or receive calls £50.00Euro Travel 500 minutes 30 day rolling / 24 month 500 minutes to make or receive calls £100.00Euro Travel 1250 minutes 30 day rolling / 24 month 1250 minutes to make or receive calls £250.00Blackberry - Email and InternetBIS BES Express BESWorld EmailBlackBerryEuro Travel 2500 minutes 30 day rolling / 24 month 2500 minutes to make or receive calls £500.00Euro Travel 5000 minutes 30 day rolling / 24 month 5000 minutes to make or receive calls £1000.00International Travel Zone 1 - 30 30 day rolling / 24 month 30 minutes to make or receive calls £20.00Tenures available 30 days / 18 mths /24 mths 30 days / 18 mths /24 mths 30 days / 18 mths /24 mths 30 daysMonthly cost £5.00 £7.50 £10.00 £12.77AllowanceUnlimited (subject to 500MB fair use policy)iPhone - Email and Internet (Business 1-Plan only)Tenures availableUnlimited(subject to 1GB fair use policy)30 days / 18 months /24 monthsMonthly cost £10.00International Travel Zone 1 - 60 30 day rolling / 24 month 60 minutes to make or receive calls £40.00International Travel Zone 1 - 125 30 day rolling / 24 month 125 minutes to make or receive calls £80.00International Travel Zone 1 - 250 30 day rolling / 24 month 250 minutes to make or receive calls £160.00International Travel Zone 2 - 30 30 day rolling / 24 month 30 minutes to make or receive calls £30.00International Travel Zone 2 - 60 minutes 30 day rolling / 24 month 60 minutes to make or receive calls £60.00International Travel Zone 2 - 125 minutes 30 day rolling / 24 month 125 minutes to make or receive calls £120.00International Travel Zone 2 - 250 minutes 30 day rolling / 24 month 250 minutes to make or receive calls £240.00Euro / international travel booster countriesEmail and Internet (non BlackBerry/iPhone)500MB1GBUnlimited*(existing customers only)Tenures available 30 days / 18 months /24 months 30 days 30 daysMonthly cost £5.00 £10.00 £5.00*Subject to fair use policy.BoosterEuro Travel BoosterInternational Zone 1International Zone 2CountriesAustria, Azores, Balearic Islands (Spain), Belgium, Bulgaria, Cyprus (excluding North Cyprus),Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia,Lithuania, Luxembourg, Madeira (Portugal), Malta, Monaco, Netherlands, Poland, Portugal,Romania, Slovakia, Slovenia, Spain, Sweden. Ireland, Canary Islands (Spain), French Guyana,Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Reunion, San Marino, Vatican City,Norway. Jersey, Guernsey, Isle of Man, Switzerland, Andorra, Faroe IslandsAustralia, Canada, China, Egypt, Hong Kong, India, Israel, New Zealand, Pakistan, S. Africa,Turkey, USA.All other destinations, excluding Nigeria and CubaQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited43

Euro InternetROAMING CHARGESEuro Internet 3MB Euro Internet 20MB Euro Internet 50MBRoaming callsMaking calls per minute(anytime)Recieving calls perminute (anytime)Data ChargesCost 83p £4.17 £8.33Term(expires when MB allowance has beenused or duration has passed)CALLING ABROAD CHARGESWorld zonesEuropeIreland, ChannelIslands & Isle of ManCountriesUp to 1 day Up to 7 days Up to 30 daysCountries available on: Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, FrenchGuyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania,Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino Slovakia, Slovenia,Spain, Sweden, Switzerland and the Vatican.Euro Mobile BroadbandEuro Broadband 3MBEuro Broadband20MBAndorra, Austria, Belgium, Cyprus, Czech Republic,Denmark, Faroe Islands, Finland, France, Germany,Gibraltar, Greece, Hungary, Italy, Liechtenstein, Luxembourg,Malta, Monaco, Netherlands, Norway, Poland, Portugal, SanMarino, Slovak Republic, Spain, Sweden, Switzerland, VaticanPer minute17.02pGuernsey, Ireland, Isle of Man, Jersey 12.76pUSA,Canada Canada, USA, US Virgin Islands 8.51pAustralia, New Zealand Australia, New Zealand 25.53pRest of the World See below 88.08pEuro Broadband50MBMaking a callMinimum callchargeEuro Broadband200MBCost 83p £4.17 £8.33 £33.33How long it will take to use allowance About 15 minutes About 2 hours About a day About a monthCountries available on: Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, FrenchGuyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania,Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino Slovakia, Slovenia,Spain, Sweden, Switzerland and the Vatican.Sending a text1.7p 17.02pRest of the World: Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas,Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands,Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia,Congo, Congo (Dem Rep of), Cook Islands, Costa Rica, Croatia, Cuba, Djibouti, Dominica, Dominican Republic, Dutch Antilles, Ecuador, Egypt,El Salvador, Equatorial Guinea, Ethiopia, Falkland Islands, Fiji, French West Indies, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada,Guam, Guatemala, Guinea, Guyana, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan,Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives,Mali, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nicaragua, Niger,Nigeria, Oman, Pakistan, Palau, Palestinian Authority, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia,Rwanda, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, South Africa, South Korea, Sri Lanka, St. Kitts & Nevis, St. Lucia,St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Turkey(Incl. North Cyprus), Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, US Virgin Islands, Uzbekistan,Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.Zone 1: Eire, Channel Isles & Isle of ManZone 1A: Ireland (Republic of), Isle of Man*Zone 1B: Guernsey, JerseyZone 2: Europe 1 (EEA)Zone 1A 24p 6.6p From £1**Zone 1B 24p 6.6p £7.50 per MBZone 2A* 24p 6.6p From £1**Zone 2B 24p 6.6p £7.50 per MBZone 2A: Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,Ireland, Isle of Man, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia, Spain (inc Balearics), Sweden.Zone 2B: Canary Islands (Spain), French Guyana, Gibraltar, Guadelope, Guernsey, Jersey, Iceland, Liechtenstein, Martinique, Norway, Reunion,San Marino, St Barthelemy and St Martin (French West Indies territories), Vatican CityZone 3: Europe 2 (Non EEA) 55p 20p £7.50 per MBZone 3: Andorra, Faroe Islands, SwitzerlandZone 4: United States & Canada 55p 50p £7.50 per MBZone 4: Canada, United States of AmericaZone 5: Australia & New Zealand 75p 30p £7.50 per MBZone 5: Australia, New ZealandZone 6: Rest of the World £1.40 £1.00 £7.50 per MBZone 6: Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain,Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei,Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo,Congo (Dem Rep of), Cook Islands, Costa Rica, Croatia, Cuba, Djibouti, Dominica, Dominican Republic, Dutch Antilles, Ecuador, Egypt, ElSalvador, Equatorial Guinea, Ethiopia, Falkland Islands, Fiji, French West Indies, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guam,Guatemala, Guinea, Guyana, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan,Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali,Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nicaragua, Niger, Nigeria,Oman, Pakistan, Palau, Palestinian Authority, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Rwanda,Saudi Arabia, Senegal, Serbia, wSeychelles, Sierra Leone, Singapore, South Africa, South Korea, Sri Lanka, St. Kitts & Nevis, St. Lucia, St.Vincent & the Grenadines, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Turkey(Incl. North Cyprus), Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, US Virgin Islands, Uzbekistan,Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.*Please note that these prices are exclusive of VAT. **To use Web’n’Walk, Mobile Broadband and Instant Email whilst in the EU or EEA you willneed to buy one of our Euro Internet or Euro Broadband Boosters unless you have opted out from this service. If you have opted out of EuroBoosters, data will cost £1.28 per MB in zones 1A and 2A and £7.50 per MB in zones 1B and 2B. If you are in any other part of the world it willcost £7.50 per MB. Go to the Euro Boosters page for more information.WorldClassWorldClass gives customers cheaper calling rates whilst they are abroad when in certain countries.• Customers can make calls for just 55p/min in 18 countries; and from Ireland just for 25p/min (inc VAT) with no additional monthlycharge.• Customers are charged for a minimum of 1 minute when making a call from a WorldClass network, then at 30 second intervals.• Calls to voicemail and Customer Services from WorldClass partner networks will be charged at the WorldClass rates.• Calls received will be charged at the roaming rate.Customer can get WorldClass FREE by either calling Customer Services or adding it on via My T-Mobile. For frequent travellers this is a greatway to save some money!Q4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited44

TRAVEL BOOSTERSINTERNET TRAVELBOOSTERSBROADBAND TRAVELBOOSTERSTRAVEL BOOSTER ZONESEUROPEEUROPECONT.ROW A ROW B ROW C ROW D ROW D CONT. ROW EBoosterLine rentalBoosterLine rentalAustria Portugal ArmeniaAntigua andBarbudaAnguilla Afghanistain Lao USAEUROPEEuro 10MB £2.08Euro 50MB £8.33ROW A/EA/E 10MB £10.00A/E 50MB £30.00A/E 200MB £100.00ROW BB 10MB £20.00B 20MB £37.50B 50MB £75.00ROW CC 10MB £40.00C 20MB £75.00C 50MB £150.00ROW DD 10MB £75.00D 20MB £140.00D 50MB £280.00EUROPEEuro 10MB £2.08Euro 20MB £4.17Euro 50MB £8.33ROW A/EA/E 10MB £10.00A/E 20MB £20.00A/E 50MB £30.00ROW BB 10MB £20.00B 20MB £37.50B 50MB £75.00ROW CC 10MB £40.00C 20MB £75.00C 50MB £150.00ROW DD 10MB £75.00D 20MB £140.00D 50MB £280.00Belgium Romania Australia Bahamas Bermuda Albania LebanonBulgaria Slovakia China BarbadosBrunelDarussalemAlgeriaMacauCyprus Slovenia Culmbia Botswana Cape Verde Andorra MadagascarCzech Republic Spain Croatia Canada Cayman Islands Angola MaldivesDenmark Sweden Ecuador Ivory Coast Chile ArgentinaAir andMaritimeEstonia Switzerland IndiaDominicanRepublicCongo Azerbijan MauritusFinland Reunion Islands Israel Egypt Dominica Bahrain MongoliaFrance French Guiana Macedonia Indonesia El Salvodor Bangladesh MozambiqueGermany Monaco Mexico Jamaica Gabon Belarus NepalGibraltar Lichtenstein Peru Malaysia Grenada Bolivia OmanGreece San Marino Russia Monseratt GuyanaBosnia andHerzgovinaPanamaGuadeloupe Azores Turkey Morocco Honduras Brazil ParaguayGurnsey Canary Islands New Zeland Hong Kong Cambodia PhillippinesHungary Madeira Nigeria Kenya Cameroon QutarIceland Martinique Saudi Arabia Lesotho Cuba RwandaIreland Vatican Senegal Namibia Faroe Islands SudanIsle of Man Seychelles Nicaragua Fiji TajikistanItaly Singapore Pakistan Gambia UruguayJersey South Africa St. Lucia Georgia UzbekistanLatvia Sri Lanka Taiwan Ghana VietnamLithuania Serbia Thailand Greenland ZimbabweLuxembourgTanziniaTrinidad &TobagoIraqMalta Uganda Tunisia JapanPlease note: BlackBerry users will not be able to buy the Internet Travel Boosters. Current roaming BlackBerry services will remainavailable for BlackBerry customers including the Worldwide Roaming Booster. Without the booster, data roaming anywhere in theworld is charged at the default price per MB ( 58p ex vat Europe & £7.50 for ROW) up to a cap of £4 per day. In addition a monthly capof £40 (ex vat) will be applied in Europe. All boosters last for 30 days from point of purchase,it or until you have used your full dataallowance. Once your booster runs out you will have to buy another one in order to connect to the Internet. The cost of the boosterwill be added to your bill.NetherlandsUkraineTurks andCalcos IslandsJordanNorwayZambiaUnited ArabEmiratesKazakhstanPoland South Korea Venezuela KuwaitQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited45

COMPANY CONTACTSAccount Managers Contact Number EmailBusiness Development Manager (Midlands& Heart of England)Business Development Manager (NorthEast & North West)Business Development Manager (NorthWest London)Business Development Manager (NorthWest)Business Development Manager(Midlands)Business Development Manager(South East)Business Development Manager (South& South West)Cally Taylor 07956 180 900 cally.taylor@daisydistribution.comLucy Kennedy 07876 407 040 lucy.kennedy@daisydistribution.comDebbie McGinn 07775 791 119 debbie.mcginn@daisydistribution.comIain Matthews 07904 984 341 iain.matthews@daisydistribution.comMatt Rowland 07904 516 901 matt.rowland@daisydistribution.comRyan Neale 07956 180 600 ryan.neale@daisydistribution.comNicky Norgate 07899 075 671 nicky.norgate@daisydistribution.comInternal Business Development Manager Sean Allgrove 01473 382 094 sean.allgrove@daisydistribution.comInternal Business Development Manager Shapla Begum 01473 382 095 shapla.begum@daisydistribution.comInternal Business Development Manager Sam Mowles 01473 382 096 sam.mowles@daisydistribution.comInternal Business Manager Iona Auchterlonie 01661 839 644 iona.auchterlonie@daisydistribution.comConnections - Upgrades, Miscellaneousand General enquiriesTeam CoachConnections AdvisorConnections AdvisorConnections AdvisorContact Number EmailLeon SmithJamie DayShaun RicemanGavin Locksmith01473 382 000 (Option 2)Fax number - 08442 930 002upgrades-admin@daisydistribution.comConnections - Ports Contact Number EmailTeam CoachConnections AdvisorWayne ByfordHazel Lewis01473 382 000 (Option 2)Fax number - 08442 930 003Connections - New, Additionals andO2 Fixed LineTeam CoachConnections Advisorports@daisydistribution.comContact Number EmailJermaine ClarkeMichelle Bassett01473 382 000Connections Advisor Lewis Mark -Fax number - 08442 930 004vets-connections@daisydistribution.comO2 Fixed Line - o2fixedline@daisydistribution.comNew Dealer Applications Contact Number EmailOrange Business Specialist Michelle Berry 07747 800 194 michelle.berry@daisydistribution.comVodafone Business Specialist Sarah Brearley 07956 180 500 sarah.brearley@daisydistribution.comNew Dealer Applications Carla Davies 01473 382 010Fax number - 01473 382 011newdealers@daisydistribution.comO2 Fixed Line Specialist Steve Cox 07973 349 401 steve.cox@daisydistribution.comSales Support Contact Number EmailContract and Proofs Contact Number EmailData Administrator Karen Clayton 01473 382 045karen.clayton@daisydistribution.comFax number - 01473 382 046Sales Support and Connections ManagerSarah WattsService Delivery Team Contact Number EmailSales Support AdvisorDale OsmanSales Support AdvisorCherie Griffiths 01473 382 000 (Option 1)Sales Support AdvisorDavina LockettSales Support AdvisorCarina WingetSales Support Fax - 08442 930 001salessupport@daisydistribution.comService Delivery Advisors -b2bconnections@daisydistribution.comService Delivery Manager Claire Kennedy claire.kennedy@daisydistribution.com01473 382 000Connections Team Leader Leanne Renner leanne.renner@daisydistribution.comProofs Quality Claire Kennedy claire.kennedy@daisydistribution.comRetentions and Funding Contact Number EmailRetentions and Funding SpecialistRetentions and Funding SpecialistLee Reynolds (O2)Lorraine Mills (Vodafone)01473 382 056retentions-funding@daisydistribution.comQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited46

COMPANY CONTACTS CONTINUEDNETWORK CONTACTSFinance Contact Number EmailFinancial AccountantFinancial Accountant AssistantSarah MargettsLorraine ButlerOrange Contact Details Contact Number WebsiteFinance Administrator/Purchase LedgerCommissions Payable ManagerFinance/Query AssistantFinance AdministratorFinance AdministratorFinance AdministratorDebbie SmithSally HowardJulie NewbySarah BuckinghamNick BendallJames Wilson01473 382 000Please visit the Daisy Partner Portal (DPP) tofind out your relevant Accounts Assistant’semail address.Credit Controller Colin Johnson 01473 382 000 colin.johnson@daisydistribution.comFax number - 01473 382 011 -Marketing Contact Number EmailMarketing Executive Verity Gray 01473 382 073 verity.gray@daisydistribution.comMarketing Executive Susan Glasgow 01473 382 074 susan.glasgow@daisydistribution.comMarketing/Design Assistant Elizabeth Percival 01473 382 016 elizabeth.percival@daisydistribution.comFax number - 01473 382 011 -Tele Registrations 08000 792222Enable Helpline 08000 796 666 (Option 6)Customer Service07973 100150 / 150 on HandsetUpgrade Authorisation 08000 794010 (Option 1)28 Day Faulty Replacement 08000 790165Mobile Number Portability (MNP) 0870 870 8888Pay As You Go Customer Services (Info, Top-Ups etc) 07973 100450 / 450 on HandsetPay As You Go Registration 08000 790006Pay As You Go Contract Registrations (N+3) 08000 790200Change of Ownership 08000 790005www.orange.co.ukStores Contact Number EmailStores SupervisorPhillip CookeStores AssistantHugh GreenStores AssistantThomas Keppell01473 382 000stores@daisydistribution.comO2 Contact Details Contact Number WebsiteConsumer Customer Services (Gateway Customers)Business Customer Services (Gateway Customers)0844 809 0202 / 100 on Handset08009 777027 / 8002 on Handsetwww.o2.co.ukhttps://sales.o2.co.uk/Best for Business Customer Services08003 280002 / 8002 on HandsetStores AssistantRaymond BeckettFax number - 08442 930 005Returns Contact Number EmailReturns Phillip Cooke 01473 382 000returns@daisydistribution.comFax number - 08442 930 005Repair Centre Contact Number EmailVodafone Contact Details Contact Number WebsiteCustomer ServicesBusiness Customer Services08700 700191 / 191 on Handset08704 500111www.vodafone.co.ukhttp://partners.vodafone.co.ukBusiness Technical Support 08704 550450Repair CentreAmanda RiceOne Net Customer Services 08454 402 074 (191 on One Net Handset) vodafoneonenet@vodafone.comRepair CentreRepair CentreOpening HoursCathy McGlachieGemma Cronin01473 382 000 service.centre@daisydistribution.comMonday - Friday 9.00am - 5.00pmQ4 2012 | v1.0 - 04.10.12 | E&OEDaisy Distribution is a trading name of Anglia Telecom Centres Limited47