MC-SD ITIL Intermediate: Service Design - Torque IT

MC-SDITIL® Intermediate: Service DesignSummaryDuration Vendor Audience3 Days ITIL® CIOs, CTOs, Managers, Team leaders, IT PlannersLevelIntermediateTechnologyIT Service ManagementDelivery MethodCreditsInstructor-led (Classroom) 3Introduction:The ITIL Intermediate: Service Design (SD) course is part of the ITIL Intermediate Lifecycle stream, and is one of the modulesthat leads to the ITIL Expert certification in IT Service Management. In this course, delegates will learn about a completemanagement-level overview of service design, including all its related activities.The purpose of this course and the associated certification is to impart, test, and validate the knowledge of industry practices inservice management as documented in the ITIL Service Design publication.Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the latest ITIL FoundationCertificate in IT Service Management which must be presented as documentary evidence to gain admission Candidates who hold one of the following ITIL qualification(s) are also eligible, and similar evidence will be required:o Earlier ITIL (V2) Foundation plus Foundation Bridgeo ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridgingroutes).Course objectives:After completing the ITIL Intermediate: Service Design, delegates will gain competencies in the following areas: Service design overview Service design principles Service design processes Service design technology-related activities Organizing for service design Technology considerations Implementation and improvement of service design Challenges, critical success factors and risks.Target audience:The target audience for the ITIL Intermediate: Service Design course includes, but is not restricted to: Chief information officers (CIOs) Chief technology officers (CTOs) Managers Supervisory staff Team leaders Service designers IT architects IT planners IT consultants IT audit managers IT security managers ITSM trainers involved in the ongoing management, coordination and integration of design activities within the servicelifecycle Individuals who require a detailed understanding of the ITIL service design stage of the ITIL service lifecycle and how itmay be implemented to enhance the quality of IT service provision within an organization

Candidates completing an exam in a language that is not their mother tongue, and where the language of the exam isnot their primary business language, have a maximum of 120 minutes to complete the exam and are allowed the use ofa dictionaryPass score:28/40 or 70%Upon successful completion of this course, delegates will receive a Torque IT course attendance certificate.The Swirl logo is a trade mark of AXELOS LimitedITIL® is a registered trade mark of AXELOS Limited