2011 12 Strategy implementation (b)-participants - Vlerick Public
2011 12 Strategy implementation (b)-participants - Vlerick Public
2011 12 Strategy implementation (b)-participants - Vlerick Public
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Commitment: ‘Management maturity’M A T U R I T Y L E V E L1STARTDIRECTION & GOAL OPERATIONAL SUPPORT EVALUATION & ORGANIZATIONALSETTING PROCESSES PROCESSES PROCESSES CONTROL PROCESSES BEHAVIOR2LOW3MEDIUM4HIGHCopyright: <strong>Vlerick</strong> Leuven Gent Management School - Suez Group (Electrabel)11 |© <strong>Vlerick</strong> Leuven Gent Management SchoolCompeting Successfully: Towards Customer Intimacy