2011 12 Strategy implementation (b)-participants - Vlerick Public
2011 12 Strategy implementation (b)-participants - Vlerick Public
2011 12 Strategy implementation (b)-participants - Vlerick Public
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Alignment
<strong>Vlerick</strong> strategy <strong>implementation</strong> model Do we have awinning strategy? Do we take theright actions in linewith our operatingmodel? Do we have theright organization toimplement all this?<strong>Strategy</strong>AlignmentCommitment2 |© <strong>Vlerick</strong> Leuven Gent Management SchoolCompeting Successfully: Towards Customer Intimacy
© <strong>Vlerick</strong> Leuven Gent Management School3
© <strong>Vlerick</strong> Leuven Gent Management School4
© <strong>Vlerick</strong> Leuven Gent Management School5
Alignment6 |© <strong>Vlerick</strong> Leuven Gent Management SchoolCompeting Successfully: Towards Customer Intimacy
Alignment7 |© <strong>Vlerick</strong> Leuven Gent Management SchoolCompeting Successfully: Towards Customer Intimacy
Commitment
Commitment Do we have awinning strategy? Do we take theright actions in linewith our operatingmodel? How do we manageall this? Do we havethe rightorganization?9 |© <strong>Vlerick</strong> Leuven Gent Management SchoolCompeting Successfully: Towards Customer Intimacy
Commitment: ‘Management maturity’10 |© <strong>Vlerick</strong> Leuven Gent Management SchoolCompeting Successfully: Towards Customer Intimacy
Commitment: ‘Management maturity’M A T U R I T Y L E V E L1STARTDIRECTION & GOAL OPERATIONAL SUPPORT EVALUATION & ORGANIZATIONALSETTING PROCESSES PROCESSES PROCESSES CONTROL PROCESSES BEHAVIOR2LOW3MEDIUM4HIGHCopyright: <strong>Vlerick</strong> Leuven Gent Management School - Suez Group (Electrabel)11 |© <strong>Vlerick</strong> Leuven Gent Management SchoolCompeting Successfully: Towards Customer Intimacy
<strong>Strategy</strong> <strong>implementation</strong>: alignment and commitment<strong>12</strong> |© <strong>Vlerick</strong> Leuven Gent Management SchoolCompeting Successfully: Towards Customer Intimacy
<strong>Strategy</strong> <strong>implementation</strong>: alignment and commitment Do we have awinning strategy? Do we take theright actions in linewith our operatingmodel? Do we have theright organization tomanage all this?<strong>Strategy</strong> Alignment Commitment13 |© <strong>Vlerick</strong> Leuven Gent Management SchoolCompeting Successfully: Towards Customer Intimacy
Towards customer Intimacy at Rabobank
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