Step by Step Guide to Book / Re-Schedule / Cancel your ... - CKGS AE

Step by Step Guide toBook / Re-Schedule / Cancel yourAppointment(s)

TABLE OF CONTENTSBOOK AN APPOINTMENT ................................................................................................................................. 3RE-SCHEDULE YOUR APPOINTMENT .............................................................................................................. 11CANCEL YOUR APPOINTMENT ....................................................................................................................... 16REPRINT APPOINTMENT LETTER .................................................................................................................... 192

Book an Appointment1) Please visit www.it.ckgs.ae2) Click on either of the options for Online Appointments3

3) On the landing page, click on Book your Appointment link4

4) If you already have an Application Reference Number (for an OnlineApplication), you will need to click on the click here link. If you do nothave an Application Reference Number, please go to Step 10 in thissection.5) On click of this link, you will need to enter the Application ReferenceNumber and click on Submit button5

6) Based on the Application Reference Number, the No. of applicantswill be auto populated. Please select the Appointment Category youwould like to opt for. We have General and Premium appointmentcategory. Please enter the date of your appointment and click on GetSlot.7) Select the Appointment Time (Slots) based on availability and clickon Book button.6

8) Confirm the details that gets auto-populated based on the OnlineApplication that you have already submitted with us and theReference Number provided earlier9) Once the details are confirmed, you will be displayed anAcknowledgement of the appointment. On this page, you candownload the Application Form, the English version of theAppointment Letter and/or the Arabic version of the AppointmentLetter. Please take note of the Reference Number displayed. This canbe further used to Re-schedule or Cancel an Appointment. It is thesame Application Reference Number you entered earlier to book thisappointment.7

10) In case you do not have an Application Reference Number(Online Application has not been submitted), then you can enter theNumber of Applicants for whom appointment is being booked. Selectan Appointment Category. We have General and Premium category.Select an Appointment Date and click on Get Slot.8

11) Select an Appointment Time (Slots) based on availability andclick on Book button.12) Enter applicant details and then click on Confirm button.13) You will then be displayed an Acknowledgement of theappointment. On this page, you can download the Application Form,the English version of the Appointment Letter and/or the Arabicversion of the Appointment Letter. Please take note of the ReferenceNumber displayed. This can be further used to Re-schedule or Cancelan Appointment.9

Re-Schedule your Appointment1) Please visit www.it.ckgs.ae2) Click on either of the options for Online Appointments11

3) On the landing page, click on the Re - Schedule your Appointment link4) You will then need to enter the Reference Number present on yourAppointment Letter and click on Submit. This Reference Number wasalso displayed to you on the Appointment Acknowledgement screen.12

5) You will be displayed Scheduled Appointment Date and Time. Youwill need to select Appointment Category, new Appointment Date andclick on Get Slot.6) Please select the Applicant for whom Appointment needs to berescheduled. Select new Appointment Time and the required numberof appointment(s) and click on Book.13

7) You will then be displayed an Acknowledgement of the revisedappointment. Here you can download the Application Form, theEnglish version of the Appointment Letter and/or the Arabic versionof the Appointment Letter. Please take note of the Reference Numberdisplayed. This can be further used to Re-schedule or Cancel anAppointment.14

Cancel your Appointment1) Please visit www.it.ckgs.ae2) Click on either of the options for Online Appointments16

3) On the landing page, click on the Cancel your Appointment link4) You will need to enter the Reference Number displayed on yourAppointment Letter and click on Submit. This Reference Number wasalso displayed to you on the Acknowledgement screen of yourAppointment.17

5) You will be displayed the Applicant Details for the reference number.You can choose to select one of the applicant details and cancel theselected appointment or you can cancel the group appointmententirely.6) On clicking on either of the buttons, you will be asked for aconfirmation18

7) On click of OK, the appointment(s) will be cancelled and a messagedisplayed to you. In case you want to Book another appointment forthe same application/passport, you can do so by visiting the Bookyour Appointment page and entering the Reference Number of thecancelled appointment.Reprint Appointment Letter1) Please visit www.it.ckgs.ae19

2) Click on either of the options to Reprint your Appointment Letter3) On the landing page, click on the Reprint Appointment Letter link20

4) You will need to enter the Reference Number displayed on yourAppointment Letter and click on Submit. This Reference Number wasalso displayed to you on the Acknowledgement screen of yourAppointment.21

5) You will be displayed the Appointment Details. You can choose toview and print the English version of the appointment letter or theArabic version of the appointment letter.22