Step by Step Guide to Book / Re-Schedule / Cancel your ... - CKGS AE
Step by Step Guide to Book / Re-Schedule / Cancel your ... - CKGS AE
Step by Step Guide to Book / Re-Schedule / Cancel your ... - CKGS AE
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<strong>Step</strong> <strong>by</strong> <strong>Step</strong> <strong>Guide</strong> <strong>to</strong><strong>Book</strong> / <strong>Re</strong>-<strong>Schedule</strong> / <strong>Cancel</strong> <strong>your</strong>Appointment(s)
TABLE OF CONTENTSBOOK AN APPOINTMENT ................................................................................................................................. 3RE-SCHEDULE YOUR APPOINTMENT .............................................................................................................. 11CANCEL YOUR APPOINTMENT ....................................................................................................................... 16REPRINT APPOINTMENT LETTER .................................................................................................................... 192
<strong>Book</strong> an Appointment1) Please visit www.it.ckgs.ae2) Click on either of the options for Online Appointments3
3) On the landing page, click on <strong>Book</strong> <strong>your</strong> Appointment link4
4) If you already have an Application <strong>Re</strong>ference Number (for an OnlineApplication), you will need <strong>to</strong> click on the click here link. If you do nothave an Application <strong>Re</strong>ference Number, please go <strong>to</strong> <strong>Step</strong> 10 in thissection.5) On click of this link, you will need <strong>to</strong> enter the Application <strong>Re</strong>ferenceNumber and click on Submit but<strong>to</strong>n5
6) Based on the Application <strong>Re</strong>ference Number, the No. of applicantswill be au<strong>to</strong> populated. Please select the Appointment Category youwould like <strong>to</strong> opt for. We have General and Premium appointmentcategory. Please enter the date of <strong>your</strong> appointment and click on GetSlot.7) Select the Appointment Time (Slots) based on availability and clickon <strong>Book</strong> but<strong>to</strong>n.6
8) Confirm the details that gets au<strong>to</strong>-populated based on the OnlineApplication that you have already submitted with us and the<strong>Re</strong>ference Number provided earlier9) Once the details are confirmed, you will be displayed anAcknowledgement of the appointment. On this page, you candownload the Application Form, the English version of theAppointment Letter and/or the Arabic version of the AppointmentLetter. Please take note of the <strong>Re</strong>ference Number displayed. This canbe further used <strong>to</strong> <strong>Re</strong>-schedule or <strong>Cancel</strong> an Appointment. It is thesame Application <strong>Re</strong>ference Number you entered earlier <strong>to</strong> book thisappointment.7
10) In case you do not have an Application <strong>Re</strong>ference Number(Online Application has not been submitted), then you can enter theNumber of Applicants for whom appointment is being booked. Selectan Appointment Category. We have General and Premium category.Select an Appointment Date and click on Get Slot.8
11) Select an Appointment Time (Slots) based on availability andclick on <strong>Book</strong> but<strong>to</strong>n.12) Enter applicant details and then click on Confirm but<strong>to</strong>n.13) You will then be displayed an Acknowledgement of theappointment. On this page, you can download the Application Form,the English version of the Appointment Letter and/or the Arabicversion of the Appointment Letter. Please take note of the <strong>Re</strong>ferenceNumber displayed. This can be further used <strong>to</strong> <strong>Re</strong>-schedule or <strong>Cancel</strong>an Appointment.9
<strong>Re</strong>-<strong>Schedule</strong> <strong>your</strong> Appointment1) Please visit www.it.ckgs.ae2) Click on either of the options for Online Appointments11
3) On the landing page, click on the <strong>Re</strong> - <strong>Schedule</strong> <strong>your</strong> Appointment link4) You will then need <strong>to</strong> enter the <strong>Re</strong>ference Number present on <strong>your</strong>Appointment Letter and click on Submit. This <strong>Re</strong>ference Number wasalso displayed <strong>to</strong> you on the Appointment Acknowledgement screen.12
5) You will be displayed <strong>Schedule</strong>d Appointment Date and Time. Youwill need <strong>to</strong> select Appointment Category, new Appointment Date andclick on Get Slot.6) Please select the Applicant for whom Appointment needs <strong>to</strong> berescheduled. Select new Appointment Time and the required numberof appointment(s) and click on <strong>Book</strong>.13
7) You will then be displayed an Acknowledgement of the revisedappointment. Here you can download the Application Form, theEnglish version of the Appointment Letter and/or the Arabic versionof the Appointment Letter. Please take note of the <strong>Re</strong>ference Numberdisplayed. This can be further used <strong>to</strong> <strong>Re</strong>-schedule or <strong>Cancel</strong> anAppointment.14
<strong>Cancel</strong> <strong>your</strong> Appointment1) Please visit www.it.ckgs.ae2) Click on either of the options for Online Appointments16
3) On the landing page, click on the <strong>Cancel</strong> <strong>your</strong> Appointment link4) You will need <strong>to</strong> enter the <strong>Re</strong>ference Number displayed on <strong>your</strong>Appointment Letter and click on Submit. This <strong>Re</strong>ference Number wasalso displayed <strong>to</strong> you on the Acknowledgement screen of <strong>your</strong>Appointment.17
5) You will be displayed the Applicant Details for the reference number.You can choose <strong>to</strong> select one of the applicant details and cancel theselected appointment or you can cancel the group appointmententirely.6) On clicking on either of the but<strong>to</strong>ns, you will be asked for aconfirmation18
7) On click of OK, the appointment(s) will be cancelled and a messagedisplayed <strong>to</strong> you. In case you want <strong>to</strong> <strong>Book</strong> another appointment forthe same application/passport, you can do so <strong>by</strong> visiting the <strong>Book</strong><strong>your</strong> Appointment page and entering the <strong>Re</strong>ference Number of thecancelled appointment.<strong>Re</strong>print Appointment Letter1) Please visit www.it.ckgs.ae19
2) Click on either of the options <strong>to</strong> <strong>Re</strong>print <strong>your</strong> Appointment Letter3) On the landing page, click on the <strong>Re</strong>print Appointment Letter link20
4) You will need <strong>to</strong> enter the <strong>Re</strong>ference Number displayed on <strong>your</strong>Appointment Letter and click on Submit. This <strong>Re</strong>ference Number wasalso displayed <strong>to</strong> you on the Acknowledgement screen of <strong>your</strong>Appointment.21
5) You will be displayed the Appointment Details. You can choose <strong>to</strong>view and print the English version of the appointment letter or theArabic version of the appointment letter.22