JUNE 2008 - Association of Marina Industries

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2Welcome to the June issue2009 Membership RenewalThank you to those who have renewed their AMI membership.You should have received your 2009 membershippacket with a current certificate, benefit information, and amembership decal to display at your facility. You can continueto use the members only section of the website andcontinue to receive up-to-date industry information.Your membership must be current to take advantage of themany valuable membership benefits including discountedrates on training courses and conferences. You can renewyour membership by mail, online, using the members onlysection on our website at www.marinaassociation.org, orby faxing your renewal invoice payment to 401-247-0074.If you have any questions about your 2009 renewal invoiceor did not receive one please contact Merritt Alves at 401-682-7340 or by email at malves@marinaassociation.org.AMI’s New Representative to ICOMIAGary Groenwold is AMI’s new representative to the ICO-MIA IMC beginning with the September 2009 meeting inSt. Petersburg, Russia. Captain Gary Groenewold is VicePresident, Southern Area for Westrec Marinas, the largestMarina owner/ operators in the United States. He is responsiblefor all operating issues, business development,and acquisitions throughout Florida, the Caribbean, andSouth and Central America.Westrec Marinas directly under his management in Floridainclude: Harbour Towne Marina, Hall of Fame Marina,Sunrise Harbor Mega Yacht Marina, Haulover MarineCenter and Point, Crandon Park Marine Retail and FuelOperations and Grove Isle Marina. In addition, over thelast fifteen years Gary has been working on a variety ofmarina development and consulting projects, and has beeninvolved firsthand in the design, construction, and operationof marina facilities throughout this same region. Garyalso has extensive international experience.2008 Customer Satisfaction Index NowAvailable!AMI and Survey Advantage have released their 2008benchmarks for marinas and boatyards. This benchmarkreport tracks four key areas: facility quality, marine servicequality, customer service, and boater loyalty.The report measures four areas of customer service includingresponsiveness, reliability, communication, and courtesy.While operations continue to receive high ratings oncourtesy, the industry continues to struggle to keep boatingcustomers abreast of service being performed. While theslip areas receive high marks it was surprising that the industrycan’t do a better job keeping restrooms and showerareas cleaner and continuously stocked. The highest marksfor facilities were in the marina area and ship stores, withgas docks and service desks receiving the lower scores.Customer comments highlight temporary or seasonal helpbeing the reason for ill trained people in these lower performingareas. Nine different service quality areas werebenchmarked including engine repair and rigging services.Highest ratings came in the hauling and launching areaswhile sailboat rigging and electronic repairs received thelowest marks.To purchase your copy of the 2008 Customer SatisfactionIndex visit our website at www.marinaassociation.org andclick on publications.Welcome AboardMarine Industries ofPalm Beach CountyWest Palm Beach, FLOsman Cem VefaiToronto, ON
Industry NewsForever Resorts Celebrates Fee-FreeWeekendsThis summer Forever Resorts is celebrating America’s nationalparks with freebies and fun for nature lovers duringthe National Park Service’s Fee-Free Weekends.The National Park Service (www.nps.gov) announced Fee-Free Weekends in various park destinations during June,July and August, saving visitors $3 to $25 in park admissioncosts. (The waiver does not include other fees affiliatedwith camping, reservations, tours and use of concessions.)Fee-Free Weekend dates include June 20-21, July 18-19 andAugust 15-16.During Fee-Free weekends, Forever Resorts invites parkvisitors to experience a FREE ride aboard a luxury houseboatat marina locations across the Southwest. Rides will begiven from 10 a.m. to 2 p.m. on Saturdays during Fee-FreeWeekends, departing from Antelope Point Marina on LakePowell; Callville Bay Marina and Temple Bar Marina onLake Mead; Cottonwood Cove Marina on Lake Mohave;and Lake Amistad Marina on Lake Amistad. Rides includean introduction to the fun of houseboating, instruction onpiloting a houseboat and an opportunity learn more aboutthe recreation area.• Isle Royale National Park, MI – Rock Harbor Lodge• Badlands National Park, SD – Cedar Pass Lodge• Lake Meredith National Recreation Area, TX – Marinaat Lake Meredith• Lake Amistad National Recreation Area, TX – LakeAmistad Marina, Rough Canyon Marina• Padre Island National Seashore, TX – Padre Island ParkCompany• Big Bend National Park, TX – Chisos MountainsLodge• Blue Ridge Parkway, NC/VA – Crabtree Meadows,Bluffs Lodge & Restaurant, Mabry Mill• Olympic National Park, WA – Lake Crescent Lodge,Fairholme Store, Hurricane Ridge• Grand Teton National Park, WY – Signal MountainLodge, Leeks MarinaBoaters That Purchase “Taxed Fuel” MayBe Eligible For RefundSource: Best of BoatingRecreational boaters who purchase taxed fuel for use in theirboats may be able to get a refund of all or part of that ‘highwayuse tax’ depending on the state in which the fuel waspurchased, according to American Boating Association.Also during Fee-Free Weekends, Forever Resorts is givingout one FREE reusable eco-friendly shopping bag to anypark visitors who visit the retail stores between 10 a.m. and2 p.m. Also, on Saturdays during Fee-Free Weekends, ForeverResorts is offering FREE digital photos of park visitorsfrom 10 a.m. to 2 p.m. in a designated scenic area at a ForeverResort national park location. The following is a listof Forever Resorts locations across the United States offeringcomplimentary reusable shopping bags and free photosduring Fee-Free Weekends.• Grand Canyon National Park, AZ – Grand CanyonLodge North Rim• Lake Mead National Recreation Area, AZ/NV – CallvilleBay and Cottonwood Cove Marinas, Temple BarMarina, Black Canyon/Willow Beach River Adventures,Lake Mead RV Village• Whiskeytown National Recreation Area, CA – OakBottom Marina• Mammoth Cave National Park, KY – Mammoth CaveHotel3According to the Federal Highway Administration, almost4 million gallons of gasoline were used for non-highwaypurposes in 2001. Of this, almost 25% (993,837 gallons)was used in marine activities. The cost of this fuel generallyincludes a highway use tax of anywhere from 7.5¢/gallon toclose to 30¢/gallon depending on the state.Many states apply the tax on marine fuel towards boatingprograms through the Aquatic Resources Trust Fund. Butin other states the money does not get funneled into themarine community, and instead is put into the highwayimprovement fund. Since boats don’t cause wear and tearon the highways, bridges, and ferries that benefit from thatfund, applying marine fuel tax towards the highway improvementfund is widely viewed as unfair, according tothe boating association.To deal with the problem, several states have institutedprocedures to refund at least part of the tax to recreationalboaters who take the time to fill out the required paper-Industry News Continued on Page 5
Page 1: JUNE 2008ADVOCATEIn this issue:•
Page 5 and 6: 5Industry News Continued from Page
Page 7 and 8: 7Conference CornerEmerging Applied
Page 9 and 10: 9Legislation &By Wendy Larimerpartn
Page 12 and 13: Clean Marina & Environmental News C
Page 14 and 15: Around The WorldNEWS FROM DOWN UNDE
Page 17 and 18: 17News From WashingtonBy Larry Inni
Page 19 and 20: Need a Little Help NavigatingEmploy
Page 21: Classified AdsGeneral Manager for S
Page 24: AMI Contact InformationMerritt Alve

JUNE 2008 - Association of Marina Industries

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