s for Digicel Phone to Phone Top Up - Digicel Jamaica

FAQ’s for DIGICEL PHONE to PHONE TOP UP1. What is Phone to Phone Top-Up?• Phone to Phone Top-Up is a new electronic top-up solution being offered to DigicelJamaica customers. It that allows individuals to sell Digicel credit from their phone toa Digicel customer’s phone via a USSD code.2. How does Phone to Phone Top-Up work?• With Phone to Phone Top-Up, a customer will be able to add credit to anotherDigicel customer’s prepaid account by purchasing credit from a Phone to Phonemerchant (vendor).• Each vendor will have a Digicel mobile number that is provisioned for the service.This will allow the vendor to add credit to any valid Digicel prepaid number bysending the short code *150*970*password/client id*7digit number*amt#.3. What is the access number for Phone to Phone Top-Up?• The USSD short code is 150• This number can only be accessed by an authorized vendor with a phone numberthat has been registered for Phone to Phone.4. Can the service be access from any Digicel mobile phone?• Yes. The service can be accessed from any Digicel phone once the number has beenregistered on the Phone To Phone system.5. Can the service be access from a landline?• No. There service cannot be accessed from a landline or any other phone fromanother mobile service provider.• The service can only be accessed by a Digicel phone with a Digicel mobile numberthat has been registered on the Phone to Phone system.

6. Is there a minimum purchase that is required in order to become a Phone to Phonevendor?• Yes. Each vendor is required to purchase a minimum of JMD$1200 in order tobecome a Phone to Phone vendor.7. Where can customers sign up to sell credit using Phone to Phone?• Customers interested in selling credit via Phone to Phone may contact their localPhone to Phone distributor.8. How do customers find the nearest Phone to Phone distributor?• Customers may contact Transaction E-PINS via phone or email:o Phone: 1876-618-3746 , 619-3746 or 968-2169oEmail: customerservice@tepins.com9. How does a Phone to Phone vendor add credit to a Digicel customer’s account?• The customer purchasing the credit is required to provide the vendor with thephone number the credit is to be added to and the amount of credit beingpurchased.• Once the customer provides the vendor with the number to add the credit to andthe amount of credit to be added, the vendor then dials the following USSDstring:*150*97O*1234*3966387*150#The service shortcodeThe product codeThe vendor idThe 7 digit phonenumber the credit is tobe added toThe amount of moneythe customer gives themerchant10. Is there a charge for using this service?• No. There is no additional service charge for purchasing credit via Phone toPhone Top-Up.

• Note: Phone to Phone Top-Up uses variable voucher. Therefore, the amount ofcredit that the customer receives is the amount given minus the tax. Please seethe Variable Voucher FAQ for further details of how variable voucher works.11. What are the voucher denominations that will be available with Phone to Phone Top-Up?• Phone to Phone Top-Up uses Variable Top-Up which does not use voucherdenominations. Customers will be able to top-up with any dollar valueamount.• Reminder: The minimum top-up amount allowed is $50.00. In addition, thevendor is only able to enter whole dollar values. Therefore, the vendor will notbe able to send a request for $50.45.12. What is the airtime given for the voucher value purchased via Phone to Phone Top-UP?Voucher Start Value Voucher EndValueDays BeforeAirtime Expiry$50.00 $99.99 7$100.00 $199.99 21$200.00 $299.99 28$300.00 $499.99 35$500.00 $999.99 42$1,000.00 $1,999.99 120$2,000.00 - 15013. How does the customer know that they have received the credit?• The phone with the MSISDN that was topped up will receive a text messageconfirming that the credit has been added. The text will include the amount ofcredit received and the transaction number.• Note: The vendor will also receive a confirmation text message.14. If a customer accidentally provided the vendor with the incorrect mobile number can thetransaction be reversed?

• No. The transaction cannot be reversed once it has been completed.• Once the customer confirms the number with the vendor, he/she will not be ableto cancel nor reverse the transaction.• The vendor will also advise the customer that credit cannot be transferred onceadded.• Customer Care is not be able to transfer the credit either.15. What should a customer do if he/she purchased credit using Phone to Phone Top-up butdid not receive the credit?• Contact Digicel’s Customer Care by dialing 100 from any Digicel phone.• Provide the Customer Care representative with the following information:i. The phone number that should have been topped-upii. The amount of money that the vendor was paidiii. The transaction numberiv. The time and date of the top-up16. Can Phone to Phone Top-Up be used to add credit to an account that is already barredfrom adding a card?• Yes.17. Can Phone to Phone Top-Up be used to add credit a Digicel customer’s phone who isroaming?• Yes. Even though the person is not in Jamaica, anyone within Jamaica can stilladd credit to the Digicel prepaid account via Phone to Phone Top-Up.18. Is Phone to Phone Top-Up be used to add to a Digicel prepaid number from anotherterritory?• No. Currently, Phone to Phone Top-UP can only be used to add credit to DigicelJamaica prepaid accounts.