National Directory for the Formation, Ministry and Life of Permanent ...

174 Basic Standards for ReadinessAPPRECIATION/KNOWLEDGE OF16. Communication• The importance and use oflistening skills• Self-expression skills• Conflict management andconfrontation• How to direct effective meetings• Group process andcollaborative skills• Public speaking skills, includingorganization of thoughts• Sacraments and prayer in pastoralministry and as primarilyrelational• The needs of migrant andimmigrant people; the role ofhospitality, welcome, and service• Competencies and limitations• New technologiesDEMONSTRATED ABILITY/SKILL• To employ good verbal andnon-verbal communicationskills; to be an empathetic,active listener, providing feedbackand withholding and makingjudgments appropriately• To express himself succinctly ina well-ordered and logical way,conveying his feelings and viewsyet remaining open to differingviews with tolerance• To discern the issues involvedin conflict and promote appropriateresolution; to providebehavior-focused feedback• To motivate and lead groups toset agendas collaboratively,manage time, set goals, andmake decisions through consensus;to empower others withleadership skills• To build groups of solidarity,cooperation, and trust throughpartnership and teamwork• To speak in a clear, well-ordered,logical way; to use a varietyof techniques and methods tosupport oral presentations• To provide directly or by referralthe resources of the Churchand its tradition to the occasionsof pastoral care• To demonstrate multiculturalsensitivity; to provide appropriatespiritual and physical response• To not act beyond his level oftraining in each pastoral caresituation; to know when, how,and to whom appropriate referralsshould be made• To be familiar with the Internet,especially distance learning,through online seminars andinteractive conferencing